
Warranty & Return
Jacob 3-Seater Sofa Page 1
1 Year Limited Warranty Statement for Manufacturing Defects
Please read this limited warranty carefully. To maintain your warranty, you will need to
comply with the conditions stated here. This warranty is for manufacturing defects only
and does not cover damages as a result of misuse.
1. Please be sure to register your product at www.mopio.com/warranty/register to
receive up to date warranty and product information.
2. Your new product comes with 1-year warranty against manufacturing defects.
The warranty starts on the date of purchase. No warranty will be honoured
without an original sales receipt. The warranty and financial responsibility of the
manufacturuer only applies to the products itself.
3. Manufacturing defects include circumstances where the product has broken
under normal use and no longer provides proper support. In the event you
encounter a manufacturing defect, please stop using this product immediately
and contact customer service.
4. This warranty applies only when the product has been properly used by
consumers who purchased the product from authorized channels as a new
product. Proper use means using the product on a level surface where all legs
touch the floor with an equal distribution of weight. Proper use also means that
the product was not abused by the consumer, as defined by the manufacturer.
This warranty does not constitute agreement to replace other parts.
5. If the product fails due to manufacturing defects, the manufacturer will repair or
replace at its discretion and reserves the right to substitute comparable
materials or models and does not guarantee that the replacement part will
match existing pieces.
6. In the event the product needs to be inspected by the manufacturer to determine
a warranty claim, the transportation cost or removal cost is borne by the
consumer.
Return Policy
Mopio believes you will absolutely love your purchase, but if for some reason you want
to return the product, please mail us before you decide to return your product. Our
Customer Experience team can answer most concerns and can assist you with any
questions you may have about your new product. Please email us first at:
The item must be returned in good condition, in original packaging, with all original
proof of purchase, parts and accessories, within the time frame specified by the
product page where it was purchased from.