Motorola solutions Avigilon HD-NVR4-PRM-64TB User manual

User Manual
Avigilon HD Network Video Recorder
HD-NVR4-PRM-64TB, HD-NVR4-PRM-96TB, HD-NVR4-PRM-
128TB and HD-NVR4-PRM-157TB

©2018,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILON CONTROL CENTER
and AVIGILON APPEARANCESEARCH are trademarks of Avigilon Corporation. Other names or logos
mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™ and ® in
proximity to each trademark in this document or at all is not a disclaimer of ownership of the related trademark.
Avigilon Corporation protects its innovations with patents issued in the United States of America and other
jurisdictions worldwide (see avigilon.com/patents). Unless stated explicitly and in writing, no license is granted
with respect to any copyright, industrial design, trademark, patent or other intellectual property rights of Avigilon
Corporation or its licensors.
This document has been compiled and published using product descriptions and specifications available at the
time of publication. The contents of this document and the specifications of the products discussed herein are
subject to change without notice. Avigilon Corporation reserves the right to make any such changes without
notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the completeness or
accuracy of the information contained in this document; or (2) is responsible for your use of, or reliance on, the
information. Avigilon Corporation shall not be responsible for any losses or damages (including consequential
damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
PDF-NVR4PRM-A
Revision: 1 - EN
20180720
ii

Table of Contents
Introduction 1
Overview 1
Front View 1
Back View 2
Installation 3
Package Contents 3
Installing the Rack Rails and Cable Management Arm 3
Connecting Cables 3
Installing the Bezel 3
Logging into Windows Server for the First Time 4
Activate the Avigilon Control Center™ Software 6
Licensing the ACC™ 6 Software 6
Automatic License Activation 6
Manual License Activation 6
Modifying Licenses 7
Downgrading to the ACC5 Software 7
Networking 7
Configuring the Avigilon Control Center Software 8
Starting Up and Shutting Down the Avigilon Control Center Client Software 8
Starting Up the Client Software 8
Shutting Down the Client Software 8
Logging Into and Out of a Site 8
Logging In 9
Logging Out 9
Changing the Administrator Password 9
Connecting Cameras to the Avigilon Control Center Software 10
Setting the Recording Schedule 11
Creating a Recording Template 11
Setting Up a Weekly Recording Schedule 12
Setting Data Aging 12
Adding Users and Groups 13
Adding Groups 14
Adding Users 15
Advanced Settings 15
Advanced Features 17
iii

Checking System Health 17
Replacing a Hard Drive Blank 17
Replacing Hard Drives 19
Replacing Front or Back Hard Drives 20
Replacing Center Hard Drives 20
LED Indicators 23
Diagnostic Indicators 23
Power Status Indicators 23
Network Link Status Indicators 24
Hard Drive RAID Status Indicators 25
Specifications 26
iv

Introduction
The Avigilon HD Network Video Recorder is preloaded with the Avigilon Control Center software and is
configured for maximum performance and reliability. The HD Network Video Recorder can be easily integrated
into any existing Avigilon surveillance system, or act as the base of a new site.
Overview
Front View
1. Bezel
Protects against unauthorized physical access to the hard drives.
2. Power button
Controls the power supply to the recorder.
3. Hard drives
Provides access to hot-swappable hard drives. There are LED indicators on each hard drive.
Some drives may contain an empty hard drive tray.
4. Diagnostic indicators
Provides information about system operations.
For more information, see LED Indicators on page23.
5. Video connector
Accepts a VGA monitor connection.
Introduction 1

6. Information tag
Provides the product service details and support information.
Back View
1. Out-of-Band Management (OOBM) connector
Accepts an OOBM RJ-45 connection.
2. Serial connector
Accepts connections to serial devices.
3. Video connector
Accepts a VGA monitor connection.
4. USB connectors
Accepts USB connections to external devices.
5. Two(2) SFP+ 10 Gbps and Two(2) RJ-45 1 Gbps Ethernet ports
Accepts Ethernet connections to multiple networks.
6. Power supply
Two hot swappable redundant power supply.
7. Hot-swappable hard drives
Two hot-swappable hard drives that are part of the storage array.
Back View 2

Installation
Package Contents
Ensure the package contains the following:
lAvigilon HD Network Video Recorder
lRack sliding rail assembly kit
lCable management arm assembly kit
lBezel and key
lPower cables
Installing the Rack Rails and Cable Management Arm
If the recorder will be kept in a server rack, install the Rack Sliding Rails and the Cable Management Arm
provided in the recorder package. Follow the procedures outlined in the Rack Installation Instructions and the
CMA Installation Instructions provided in the assembly kits.
NOTE: The supplied Rack Sliding Rails are compatible with square and round hole racks.
Connecting Cables
Refer to the diagrams in the Overview section for the location of the different connectors. Make the following
connections as required:
1. Connect a KVM switch or separate keyboard, mouse and monitor to the recorder.
lThe keyboard and mouse can be connected to any USB port on the recorder.
lThe monitor can be connected to any video connector at the front or back of the recorder.
2. Connect the recorder to your network using an Ethernet cable.
3. For out-of-band management access and functionality, connect Ethernet cable to the OOBM connector.
4. Connect a power cable to each power supply at the back of the recorder.
5. Press the power button on the front of the recorder. Check that the recorder LED indicators display the
correct status.
Installing the Bezel
The bezel can be installed on the front of the recorder to help protect the power button and hard drives against
unauthorized access.
Installation 3

1. Align and insert the right end of the bezel onto the recorder.
2. Push the left end of the bezel against the recorder until it clicks into place.
3. Use the provided key to lock the bezel.
Logging into Windows Server for the First Time
After the recorder powers up, you will need to configure the Windows operating system for the first time
Logging into Windows Server for the First Time 4

1. On the first screen, scroll through the list and select your preferred language.
Figure 1: The language selection screen during initial Windows software set up. (Used with permission from Microsoft.)
2. Select the country/region, preferred app language, and keyboard layout, then click Next.
NOTE: If a language other than English is selected, the server will restart. This is a normal Windows
behavior, please proceed with step 3 once the server has finished restarting.
3. The "MICROSOFT SOFTWARE LICENSE TERMS" for the "MICROSOFT WINDOWS SERVER 2016
STANDARD AND DATACENTER" is displayed. Review the terms then click Accept.
4. On the Customize settings screen, set a password for the local administrator account.
The password must:
lHave a minimum length of 7 characters.
lMeet complexity requirements. See https://technet.microsoft.com/en-ca/library/cc956977.aspx
for details.
You cannot reuse your last 24 passwords.
The password will expire in 42 days.
5. Press Ctrl+Alt+Delete to unlock and input the login password created in the previous step.
6. Once logged in, the recorder will go through initial system setup.
7. The Setup dialog will start configuring the system storage. This process may take up to 5- 10 minutes
depending upon the size of the storage volume.
8. After the storage is configured, Avigilon Control Center End User License Agreement will be displayed.
Review the terms and click Accept.
NOTE: User must click Accept after reviewing the terms otherwise the system will not be configured
properly.
9. The Avigilon Control Center Software will start running automatically and GPU will be configured.
10. Once the setup procedure is complete, the system will restart.
Proceed to activate the license for the Avigilon Control Center software on your HD Network Video Recorder.
Logging into Windows Server for the First Time 5

Activate the Avigilon Control Center™ Software
Downgrading to the ACC 5 Software:
The HD Network Video Recorder is pre-installed with ACC6 software. You can use the ACC6 software or the
ACC5 software. Do not activate the ACC6 software if you plan to use the ACC5 software. See Downgrading
to the ACC5 Software on the next page.
Before you can configure cameras and monitor live or recorded video, you will need to activate your ACC
software license. The license is provided with the recorder. If you don't have a license, you will need to
purchase one.
Other parts of the ACC system may start while you perform this procedure, but you will not be able to use any of
the features until after license activation is complete.
Licensing the ACC™ 6 Software
The first time you connect to the new appliance with the ACC Client, you must activate a license for the new
ACC software. After the license is activated, you can immediately use the licensed features.
1. Start the ACCClient.
2. The Select one or more sites to log in dialog box is displayed. If you are connected only to the new
recorder, one site is listed in the left navigation panel. The default name is HDVA.
3. Double-click the new recorder name to log in. There is no user name or password set on the recorder.
4. In the top-left corner, click to open the New Task menu, then click .
5. In the site Setup tab, click .
6. In the License Management dialog box, click Add License….
7. In the following dialog box, select one of the following tabs:
lIf you have internet access, select the Automatic tab. Go to Automatic License Activation below.
lIf you do not have internet access, or you plan to keep the system on a private intranet, select the
Manual tab. Go to Manual License Activation below.
Automatic License Activation
In the Automatic tab:
1. In the Enter Product Keys section, enter the license key.
2. In the Activate and License Site section, click Activate now.
Manual License Activation
In the Manual tab:
1. In the Enter Product Keys section, enter the license key.
2. In Generate Activation File section, click Save File….
3. In the Save As window, select where you want to save the .key file that is generated by the system. You
Activate the Avigilon Control Center™ Software 6