Motorola solutions DIMETRA Express Operating manual

DIMETRA Express
Maintenance Guide
DIMETRA Express
*MN004644A01*
MN004644A01-G
FEBRUARY 2021
© 2021 Motorola Solutions, Inc. All rights reserved

Copyrights
The Motorola Solutions products described in this document may include copyrighted Motorola
Solutions computer programs. Laws in the United States and other countries preserve for Motorola
Solutions certain exclusive rights for copyrighted computer programs. Accordingly, any copyrighted
Motorola Solutions computer programs contained in the Motorola Solutions products described in this
document may not be copied or reproduced in any manner without the express written permission of
Motorola Solutions.
© 2021 Motorola Solutions, Inc. All Rights Reserved
No part of this document may be reproduced, transmitted, stored in a retrieval system, or translated
into any language or computer language, in any form or by any means, without the prior written
permission of Motorola Solutions, Inc.
Furthermore, the purchase of Motorola Solutions products shall not be deemed to grant either directly
or by implication, estoppel or otherwise, any license under the copyrights, patents or patent
applications of Motorola Solutions, except for the normal non-exclusive, royalty-free license to use that
arises by operation of law in the sale of a product.
Disclaimer
Please note that certain features, facilities, and capabilities described in this document may not be
applicable to or licensed for use on a specific system, or may be dependent upon the characteristics of
a specific mobile subscriber unit or configuration of certain parameters. Please refer to your Motorola
Solutions contact for further information.
Trademarks
MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or
registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other
trademarks are the property of their respective owners.
Open Source Content
This product contains Open Source software used under license. Refer to the product installation
media for full Open Source Legal Notices and Attribution content.
European Union (EU) Waste of Electrical and Electronic Equipment (WEEE)
directive
The European Union's WEEE directive requires that products sold into EU countries must have
the crossed out trash bin label on the product (or the package in some cases).
As defined by the WEEE directive, this cross-out trash bin label means that customers and end-users
in EU countries should not dispose of electronic and electrical equipment or accessories in household
waste.
Customers or end-users in EU countries should contact their local equipment supplier representative or
service centre for information about the waste collection system in their country.
MN004644A01-G
Copyrights
2

CMM Labeling and Disclosure Table
The People’s Republic of China requires that our products comply with China Management Methods
(CMM) environmental regulations. (China Management Methods refers to the Regulation Management
Methods for Controlling Pollution by Electronic Information Products.) Two items are used to
demonstrate compliance; the Label and the Disclosure Table.
The label is placed in a customer visible position on the product. The first of the following examples
means that the product contains no hazardous substances; the second means that the product
contains hazardous substances, and has an Environmental Friendly Use Period (EFUP) of fifty years.
The Environmental Friendly Use Period (EFUP) is the period (in years) during which the Toxic and
Hazardous Substances contained in the Electronic Information Product (EIP) will not leak or mutate
causing environmental pollution, or bodily injury from the use of the EIP.
The Disclosure Table, printed in simplified Chinese, is included with each customer order. An example
of a Disclosure Table (in Chinese) follows:
MN004644A01-G
CMM Labeling and Disclosure Table
3

Service Information for EMEA
EMEA Technical Support Operations (TSO)
The EMEA Technical Support Operations (TSO) provides a remote Technical Support Service to help
customers resolve technical issues and quickly restore networks and systems. This team of highly
skilled professionals is available to customers with current service agreements in place that include the
Technical Support Service. The TSO technical experts may be accessed through the Service Desk
either electronically or using the listed telephone numbers. If you are unsure whether your current
service agreement entitles you to benefit from this service, or if you would like more information about
the Technical Support Service, contact your local customer support or account manager for further
information.
Contact Details
Technical Requests: [email protected]
Repair Support: [email protected]
Contact Us: https://www.motorolasolutions.com/en_xu/support.html
Parts Identification and Ordering
If you need help in identifying non-referenced spare parts, direct a request to the Customer Care
Organization of a local area Motorola Solutions representative. Orders for replacement parts, kits, and
assemblies should be placed directly at the local distribution organization of Motorola Solutions or
through the Extranet site Motorola Online at https://emeaonline.motorolasolutions.com.
However, you cannot order export-controlled products or spare parts such as TEA-related boards
through Motorola Online. Send an order form with actual end-customer details by e-mail to your
customer care team.
Your Input
Send questions and comments regarding user documentation to
[email protected].
MN004644A01-G
Service Information for EMEA
4

Document History
Version Description Date
MN004644A01-A Initial version. February 2018
MN004644A01-B Updates related to:
• Geographical Redundancy
• Air Interface Encryption
August 2018
MN004644A01-C Added the following sections:
•Enabling ESET Antivirus Software on page
22
•Updating DIMETRA Express Software on
page 24
•OS Patching on page 24
•Customizing Web Console Language on
page 24
•DIMETRA Express Analog Gateway on
page 49
February 2019
MN004644A01-D Updated the following sections:
•Obtaining DIMETRA Express System Li-
censes on page 19
•Loading Keys on page 32
•Loading Keys for MSI Radios on page 32
•Importing Keys for Non-MSI Radios on page
33
•Downloading DIMETRA Express System
Software on page 21
September 2019
MN004644A01-E Added DIMETRA Express WAVE PTX Interop
on page 40.
Updated the following sections:
•Loading Keys for MSI Radios on page 32
•Importing Keys for Non-MSI Radios on page
33
•Loading New Keys for MSI Radios on page
33
February 2020
MN004644A01-F Added the following sections:
•DIMETRA Express and TRACES UMR Inter-
op on page 51
•Enabling DIMETRA Express Interop with
TRACES UMR on page 51
•Managing TRACES UMR Encryption Set-
tings on page 51
August 2020
MN004644A01-G
Document History
5

Version Description Date
Updated the following sections:
•DIMETRA Express WAVE PTX Interop on
page 40
•Configuring the Analog Gateway for DIME-
TRA Express on page 49
•Analog Gateway Channel Configuration on
page 50
MN004644A01-G Added the following sections:
•Setting a Base Radio as Redundant on page
28
•Selecting the System Switchover Mode on
page 28
•Recovering a Failed Base Radio on page
28
•Performing a Manual Switchover on page
29
•DIMETRA Express iTM Integration on page
53
-Installing iTM Software on page 54
-Programming Radios in DIMETRA Ex-
press Network Manager on page 54
-Radio Parameters Configurable on the
Provisioning Radios Panel on page 56
February 2021
MN004644A01-G
Document History
6

Contents
Copyrights................................................................................................................... 2
CMM Labeling and Disclosure Table.........................................................................3
Service Information for EMEA....................................................................................4
Document History....................................................................................................... 5
List of Figures............................................................................................................10
List of Tables............................................................................................................. 11
List of Processes...................................................................................................... 12
List of Procedures.....................................................................................................13
About DIMETRA Express Maintenance Guide .......................................................15
What Is Covered In This Manual?............................................................................................... 15
Helpful Background Information.................................................................................................. 15
Related Information..................................................................................................................... 15
Icon Conventions...................................................................................................... 17
Style Conventions.....................................................................................................18
Chapter 1: DIMETRA Express System Licenses and Software.......................... 19
1.1 Obtaining DIMETRA Express System Licenses.................................................................... 19
1.1.1 Requesting Additional DIMETRA Express System Licenses...................................20
1.2 Downloading DIMETRA Express System Software...............................................................21
1.3 Enabling ESET Antivirus Software........................................................................................ 22
1.3.1 Importing ESET Antivirus License........................................................................... 22
1.3.2 Importing ESET Antivirus Signatures.......................................................................23
1.3.3 Configuring a Password for the av-user...................................................................23
1.4 Updating DIMETRA Express Software.................................................................................. 24
1.5 OS Patching...........................................................................................................................24
1.6 Customizing Web Console Language................................................................................... 24
1.6.1 Downloading Language Template File.................................................................... 24
1.6.2 Modifying Language File Template..........................................................................25
1.6.3 Importing Language File.......................................................................................... 25
1.6.4 Restoring Default Language.................................................................................... 25
Chapter 2: Base Station Configuration and Deployment.................................... 26
2.1 Adding Base Stations to the DIMETRA Express System...................................................... 26
2.1.1 Configuring Base Stations in the DIMETRA Express System................................. 26
2.1.1.1 Setting a Base Radio as Redundant.......................................................... 28
2.1.1.2 Recovering a Failed Base Radio................................................................28
MN004644A01-G
Contents
7

2.1.1.3 Selecting the System Switchover Mode.....................................................28
2.1.2 Deploying Configured Base Stations in the DIMETRA Express System................. 29
Chapter 3: DIMETRA Express Air Interface Encryption...................................... 31
3.1 Installing Air Interface Encryption Software........................................................................... 31
3.2 Enabling Authentication......................................................................................................... 31
3.3 Generating the Master Key....................................................................................................32
3.4 Loading Keys......................................................................................................................... 32
3.4.1 Loading Keys for MSI Radios.................................................................................. 32
3.4.2 Importing Keys for Non-MSI Radios........................................................................ 33
3.4.3 Loading New Keys for MSI Radios.......................................................................... 33
3.5 Configuring Air Interface Encryption...................................................................................... 34
3.5.1 Enabling Air Interface Encryption.............................................................................34
3.5.2 Loading Air Interface Encryption Keys to Base Stations..........................................35
3.5.2.1 Downloading the Base Station Keyload Utility........................................... 35
3.5.2.2 Configuring the Ki Download......................................................................35
3.5.2.3 Loading Kis to the Base Station................................................................. 36
Chapter 4: DIMETRA Express Geographical Redundancy................................. 37
4.1 Configuring Geographical Redundancy.................................................................................37
4.2 Applying Active Configuration Manually................................................................................ 38
4.3 Reconfiguring Geographical Redundancy on an Express Server Replacement................... 38
Chapter 5: DIMETRA Express WAVE PTX Interop............................................... 40
5.1 Configuring the WAVE PTX Feature..................................................................................... 40
Chapter 6: DIMETRA Express System Operation................................................ 41
6.1 Logging On to the DIMETRA Express Network Manager......................................................41
6.2 Logging On to the DIMETRA Express Dispatch Console......................................................41
6.3 Logging On to the DIMETRA Radio Control Manager...........................................................42
6.4 Configuring a Password for the rcm-user.............................................................................. 42
6.5 Adding a Dispatch Console User...........................................................................................43
6.6 Checking the DIMETRA Express System Device ID............................................................. 43
Chapter 7: DIMETRA Express System Restoration............................................. 44
7.1 Restoring the DIMETRA Express System............................................................................. 44
7.1.1 Replacing the DIMETRA Express Server Hardware (Modular Solution)................. 44
7.1.2 Replacing the DIMETRA Express Server Hardware (All-In-One-Box Solution:
MTS 2/MTS 4)..............................................................................................................45
7.1.2.1 DIMETRA Express Server Connections Diagram (All-In-One-Box
Solution: MTS 2/MTS 4)....................................................................................46
7.1.3 Restoring the Express Server Software...................................................................47
Chapter 8: DIMETRA Express Analog Gateway................................................... 49
8.1 Configuring the Analog Gateway for DIMETRA Express.......................................................49
MN004644A01-G
Contents
8

8.2 Analog Gateway Channel Configuration................................................................................50
Chapter 9: DIMETRA Express and TRACES UMR Interop...................................51
9.1 Enabling DIMETRA Express Interop with TRACES UMR..................................................... 51
9.2 Managing TRACES UMR Encryption Settings...................................................................... 51
Chapter 10: DIMETRA Express iTM Integration................................................... 53
10.1 Installing iTM Software........................................................................................................ 54
10.2 Programming Radios in DIMETRA Express Network Manager...........................................54
10.2.1 Radio Parameters Configurable on the Provisioning Radios Panel.......................56
MN004644A01-G
Contents
9

List of Figures
Figure 1: DIMETRA Express and WAVE PTX Architecture Diagram ....................................................40
Figure 2: DIMETRA Express Server Connections Diagram (All-In-One-Box Solution: MTS 2/MTS
4) ...................................................................................................................................................... 46
Figure 3: DIMETRA Express System with iTM Integration ....................................................................53
MN004644A01-G
List of Figures
10

List of Tables
Table 1: Analog Gateway Channel – Button Descriptions .....................................................................50
Table 2: Radio Information in the Provisioning Radios Panel ............................................................... 55
Table 3: Radio Parameters Configurable on the Provisioning Radios Panel ........................................ 56
MN004644A01-G
List of Tables
11

List of Processes
Enabling ESET Antivirus Software ........................................................................................................ 22
Customizing Web Console Language ................................................................................................... 24
Adding Base Stations to the DIMETRA Express System ...................................................................... 26
Configuring Air Interface Encryption ......................................................................................................34
Loading Air Interface Encryption Keys to Base Stations ....................................................................... 35
Restoring the DIMETRA Express System ............................................................................................. 44
Installing iTM Software .......................................................................................................................... 54
MN004644A01-G
List of Processes
12

List of Procedures
Obtaining DIMETRA Express System Licenses ....................................................................................19
Requesting Additional DIMETRA Express System Licenses ................................................................ 20
Downloading DIMETRA Express System Software .............................................................................. 21
Importing ESET Antivirus License ......................................................................................................... 22
Importing ESET Antivirus Signatures .................................................................................................... 23
Configuring a Password for the av-user ................................................................................................ 23
Updating DIMETRA Express Software ..................................................................................................24
OS Patching .......................................................................................................................................... 24
Downloading Language Template File .................................................................................................. 24
Modifying Language File Template ....................................................................................................... 25
Importing Language File ........................................................................................................................25
Restoring Default Language ..................................................................................................................25
Configuring Base Stations in the DIMETRA Express System ............................................................... 26
Setting a Base Radio as Redundant ..................................................................................................... 28
Recovering a Failed Base Radio ........................................................................................................... 28
Selecting the System Switchover Mode ................................................................................................ 28
Performing a Manual Switchover ...........................................................................................................29
Deploying Configured Base Stations in the DIMETRA Express System ...............................................29
Installing Air Interface Encryption Software ...........................................................................................31
Enabling Authentication .........................................................................................................................31
Generating the Master Key ....................................................................................................................32
Loading Keys for MSI Radios ................................................................................................................ 32
Importing Keys for Non-MSI Radios ...................................................................................................... 33
Loading New Keys for MSI Radios ........................................................................................................33
Enabling Air Interface Encryption .......................................................................................................... 34
Downloading the Base Station Keyload Utility .......................................................................................35
Configuring the Ki Download ................................................................................................................. 35
Loading Kis to the Base Station ............................................................................................................ 36
Configuring Geographical Redundancy .................................................................................................37
Applying Active Configuration Manually ................................................................................................ 38
Reconfiguring Geographical Redundancy on an Express Server Replacement ................................... 38
Configuring the WAVE PTX Feature ..................................................................................................... 40
Logging On to the DIMETRA Express Network Manager ..................................................................... 41
Logging On to the DIMETRA Express Dispatch Console ......................................................................41
Logging On to the DIMETRA Radio Control Manager ...........................................................................42
Configuring a Password for the rcm-user .............................................................................................. 42
MN004644A01-G
List of Procedures
13

Adding a Dispatch Console User ...........................................................................................................43
Checking the DIMETRA Express System Device ID .............................................................................43
Replacing the DIMETRA Express Server Hardware (Modular Solution) ...............................................44
Replacing the DIMETRA Express Server Hardware (All-In-One-Box Solution: MTS 2/MTS 4) ............ 45
Restoring the Express Server Software ................................................................................................ 47
Configuring the Analog Gateway for DIMETRA Express ...................................................................... 49
Enabling DIMETRA Express Interop with TRACES UMR ..................................................................... 51
Managing TRACES UMR Encryption Settings ...................................................................................... 51
Programming Radios in DIMETRA Express Network Manager ............................................................ 54
MN004644A01-G
List of Procedures
14

About DIMETRA Express Maintenance
Guide
This manual provides operation and restoration procedures for the DIMETRA Express system, as well
as instructions for obtaining system licenses and configuring and deploying Base Stations in the
system.
What Is Covered In This Manual?
This manual contains the following chapters:
•DIMETRA Express System Licenses and Software on page 19
•Base Station Configuration and Deployment on page 26
•DIMETRA Express Air Interface Encryption on page 31
•DIMETRA Express Geographical Redundancy on page 37
•DIMETRA Express System Operation on page 41
•DIMETRA Express System Restoration on page 44
Helpful Background Information
Motorola Solutions offers various courses designed to assist in learning about the system. For more
information on the current course offerings and technology paths, see http://
www.motorolasolutions.com/training.
Related Information
Document Title Description
DIMETRA Express Quick Start
Guide
Provides instructions for the installation and initial configu-
ration of the DIMETRA Express system applicable to MTS
2 and MTS 4.
DIMETRA Express Standalone
Quick Start Guide
Provides instructions for the installation and initial configu-
ration of the DIMETRA Express system (modular solution).
MTS LiTE, MTS 2, and MTS 4 Re-
storation
Describes how to back up and restore the Motorola Trans-
ceiver System (MTS) LiTE, 2 and 4. The manual also de-
scribes how to perform FRU/FRE procedures.
MTS LiTE, MTS 2 and MTS 4 Instal-
lation, Configuration and Basic Serv-
ice Manual
Describes all necessary actions to install, configure, and
maintain the Motorola Transceiver Station LiTE, 2, and 4
(MTS LiTE, MTS 2, and MTS 4) within the DIMETRA Sys-
tem.
MTS 1 Restoration Describes how to back up and restore the Motorola Trans-
ceiver System (MTS) 1. The manual also describes how to
perform FRU/FRE procedures.
MTS 1 Installation, Configuration and
Basic Service Manual
Describes all necessary actions to install, configure, and
maintain the Motorola Transceiver Station (MTS) 1 within
the DIMETRA System.
MN004644A01-G
About DIMETRA Express Maintenance Guide
15

Document Title Description
SLS0075 DIMETRA Express Sales
Course
This course provides training to enable sales of the DIME-
TRA Express Solution. Topics in the course give the stu-
dent information on the DIMETRA Express Solution and its
features, Customer profiles and markets, including case
studies, the competitive landscape, and other sales ena-
blement resources.
DMT1087 DIMETRA Express Instal-
lation, Configuration, and Mainte-
nance
This course provides an overview on how to set-up and
run a DIMETRA Express system. The course covers sys-
tem overview, installation, configuration for the sites,
users, dispatch operation, as well as practical demonstra-
tions that will allow delegates to perform configuration set-
up procedures for common features and functions as well
as common administration and maintenance tasks.
DMT1114 DIMETRA Express Au-
thentication
This course provides training to enable users to configure
and provision Authentication within the DIMETRA Express
system.
MN004644A01-G
About DIMETRA Express Maintenance Guide
16

Icon Conventions
The documentation set is designed to give the reader more visual clues. The following graphic icons
are used throughout the documentation set.
DANGER: The signal word DANGER with the associated safety icon implies information that, if
disregarded, will result in death or serious injury.
WARNING: The signal word WARNING with the associated safety icon implies information that,
if disregarded, could result in death or serious injury, or serious product damage.
CAUTION: The signal word CAUTION with the associated safety icon implies information that,
if disregarded, may result in minor or moderate injury, or serious product damage.
CAUTION: The signal word CAUTION may be used without the safety icon to state potential
damage or injury that is not related to the product.
IMPORTANT: IMPORTANT statements contain information that is crucial to the discussion at
hand, but is not CAUTION or WARNING. There is no warning level associated with the
IMPORTANT statement.
NOTICE: NOTICE contains information more important than the surrounding text, such as
exceptions or preconditions. They also refer the reader elsewhere for additional information,
remind the reader how to complete an action (when it is not part of the current procedure, for
instance), or tell the reader where something is on the screen. There is no warning level
associated with a notice.
MN004644A01-G
Icon Conventions
17

Style Conventions
The following style conventions are used:
Convention Description
Bold This typeface is used for names of, for instance, windows, buttons,
and labels when these names appear on the screen (example: the
Alarms Browser window). When it is clear that we are referring to, for
instance, a button, the name is used alone (example: Click OK).
Monospacing font This typeface is used for words to be typed in exactly as they are
shown in the text (example: In the Username field, type Admin).
This typeface is used for messages, prompts, and other text displayed
on the computer screen (example: A new trap destination has
been added).
<Monospacing font
in bold Italic>
This typeface is used with angle brackets as placeholders for a specif-
ic member of the group that the words represent (example: <router
number>).
NOTICE: In sequences to be typed in, the angle brackets
are omitted to avoid confusion whether to include the angle
brackets in the text to be typed.
CAPITAL LETTERS This typeface is used for keyboard keys (example: Press Y and press
ENTER).
Italic This typeface is used for citations. A citation usually is the name of a
document or a phrase from another document (example: DIMETRA
System Overview).
→ An → (arrow pointing right) is used for indicating the menu or tab
structure in instructions on how to select a certain menu item (exam-
ple: File→Save) or a certain sub-tab.
MN004644A01-G
Style Conventions
18

Chapter 1
DIMETRA Express System Licenses
and Software
1.1
Obtaining DIMETRA Express System Licenses
This procedure describes how to access the Motorola Solutions Licensing Portal, register the Express
Server in the licensing system, assign license Entitlement ID to the Express Server, and generate the
server license .bin file. The server license file specifies the features and the number of objects (like
users and devices) you are enabled to configure within your system.
Prerequisites:Ensure that you received an email with the license Entitlement ID to the address
entered in the DIMETRA Express System order.
Procedure:
1In Google Chrome, access http://licensing.motorolasolutions.com.
2Perform one of the following actions:
If… Then…
If you want to log on
to the Motorola Sol-
utions Licensing
Portal as an existing
user,
perform the following actions:
aEnter the user name and password.
bClick Login.
cOn the Operations Portal page, under Manage Entitlements,
select Add New Entitlement to Your Account.
dIn the ID field, enter your license Entitlement ID. Click Map ID.
eVerify that the ID has been mapped successfully and click Start
Page.
If you want to log on
to the Motorola Sol-
utions Licensing
Portal as a new
user,
perform the following actions:
aClick New User.
bOn the Self Service Registration page, enter the credentials
required to register.
cClick Complete.
You receive an email message containing your user name and
an automatically generated password. You must change this
password upon your next logon to the Motorola Solutions Li-
censing Portal.
3On the Operations Portal page, click Manage Devices.
This step may take up to 3 minutes.
4Register the Express Server in the licensing system by performing the following actions:
aOn the Manage Devices page, in the Servers tab, click Register Server.
bFrom the Host Type drop-down list, select Device Server.
cFrom the ID Type drop-down list, select Ethernet.
MN004644A01-G
DIMETRA Express System Licenses and Software
19

dOn the Register Device page, in the Device ID field, enter your DIMETRA Express Device
ID.
IMPORTANT: You can find the Device ID at the bottom of the DIMETRA Express
System Configuration Wizard.
eClick Submit.
5Assign the license Entitlement ID to the Express Server by performing the following actions:
aOn the Manage Devices page for the device you created, in the Add-Ons section, click Add
Entitlement Line Item.
bOn the Select Line Items page, select check boxes next to products (features) you want to
activate on the device. Click Save.
You return to the Manage Devices page. The Add-Ons section is populated with selected
products (features).
cChange the Requested Copies value to the number you want to activate and click Save.
You cannot have more copies assigned to a device than total available.
6Generate the license file by performing the following actions:
aIn the Add-Ons section, click Generate License.
bAt the Offline Device Activation prompt, select No.
cClick Generate.
7On the View Device Details page, ensure that the license file has been generated successfully,
and click Download.
By default, the license file name is response.bin.
Postrequisites:Transfer the license file to a PC that will be used to configure the DIMETRA Express.
1.1.1
Requesting Additional DIMETRA Express System Licenses
The licensing portal is found at http://licensing.motorolasolutions.com/flexnet/operationsportal/logon.do
Procedure:
1Register on the licensing portal.
NOTICE: Skip this step if an account is already created.
aSelect Register.
bEnter the Entitlement ID from the entitlement email.
cComplete the rest of the new user registration form.
Login is your user name and the temporary password is sent to your email.
NOTICE: Type in the temporary password as copy-and-pasting tends to include extra
characters.
2Map any additional entitlements to your account.
NOTICE: To add on to an existing device, map an entitlement already activated on the
device to your account to pull the existing device into your portal.
aLog on to your account.
bGo to Manage Entitlements.
MN004644A01-G
Chapter 1: DIMETRA Express System Licenses and Software
20