Motorola solutions IndigoVision Service manual

IndigoVision
Avigilon Access
Control Manager
(ACM)
Integration
Administrator's Guide

2 Administrator's Guide - v1
THIS MANUAL WAS PUBLISHED ON TUESDAY, JULY 27, 2021.
DOCUMENT ID: IU-IM-MAN037-1
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Avigilon Access Control Manager (ACM) Integration

Administrator's Guide - v1 3
TABLE OF CONTENTS
Legal Considerations 2
Copyright 2
Contact address 2
1 About this guide 4
Safety notices 4
References 4
2 Overview 5
Compatibility 5
System requirements 5
3 Licensing 6
Supported events 6
Supported actions 6
4 Installation 7
Configure the ACM system with the events & XML license 7
Configure IndigoVision Control Center with the External System and zones and detectors 8
Create a new external system 9
Create a new zone and external detector for ACM events 9
Install the IndigoVision License Manager Tool 10
Install the IndigoVision Avigilon ACM Integration 10
Configure the IndigoVision Avigilon ACM Integration 11
Map alarms and external relays 12
5 Troubleshooting 13
Events not appearing in Control Center 13
XML collaboration not detected 13

Administrator's Guide - v1 4
1ABOUT THIS GUIDE
This guide is provided for system administrators integrating the Avigilon Access Control
Manager (ACM) system with the IndigoVision Control Center suite.
Safety notices
This guide uses the following formats for safety notices:
Indicates a hazardous situation which, if not avoided, could result in death or serious injury.
Indicates a hazardous situation which, if not avoided, could result in moderate injury,
damage the product, or lead to loss of data.
Indicates a hazardous situation which, if not avoided, may seriously impair operations.
Additional information relating to the current section.
References
The following documents are referenced in this document:
• Control Center Help
Located at Start > IndigoVision > Control Center > Control Center Help.
• IndigoVision Control Center Installation Guide
Located on the Control Center CD.
• IndigoVision Avigilon ACM logs
Located at C:\ProgramData\IndigoVision\IndigoVision Avigilon ACM
Integration\Log.
Control Center Help is located on the Control Center workstation, by default.

Administrator's Guide - v1 5
2OVERVIEW
The IndigoVision ACM allows events from an Avigilon ACM system to integrate with
IndigoVision Control Center (version 17.x).
Avigilon ACM version 6.16 onward can be integrated with IndigoVision Control Center.
This document explains how to install and configure the IndigoVision ACM Integration
Module.
Compatibility
Please ensure you have properly installed, configured, and licensed the Avigilon ACM
system.
The minimum supported ACM version is 6.16.
A XML Collaboration license is required from Avigilon and must be applied to the ACM
system, see "Configure the ACM system with the events & XML license " on page 7.
System requirements
You can install the ACM Integration Module on the following Windows®Operating Systems
with the latest service packs applied:
• Windows®10 (64-bit) version 1607 or later
• Windows®Server 2019
• Windows®Server 2016 R2
• Windows®Server 20012 R2
If a firewall is enabled on your system, an exception is required.

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3LICENSING
The IndigoVision ACM Integration Module is a licensed product. You must apply a license
to the system running the ACM Integration Module.
You can manage the software license using the License Manager tool. The License
Manager tool can be downloaded from the Management Software download section of
the IndigoVision website.
►To install the License Manager tool, see "Install the IndigoVision License Manager Tool"
on page 10.
Supported events
The following events can be sent from the Avigilon ACM system to IndigoVision Control
Center:
• Forced door
• Normal forced door
• Door held open
• Normal door held open
• Unknown card
• Expired card attempt
• Valid card at unauthorized reader
Supported actions
The following actions can be performed in Avigilon ACM from external relays in
IndigoVision Control Center:
• Lock/unlock a door
• Activate, deactivate, or pulse relay outputs
Avigilon Access Control Manager (ACM) - Integration 3 Licensing

Administrator's Guide - v1 7
4INSTALLATION
The Avigilon ACM Integration must be installed in the following sequence:
1. Configure the ACM System with the Events & XML License. See "Configure the ACM
system with the events & XML license " on page 7.
2. Configure IndigoVision Control Center with the zones and detectors. See "Configure
IndigoVision Control Center with the External System and zones and detectors" on
page 8.
3. Install the IndigoVision License Manager Tool. See "Install the IndigoVision License
Manager Tool" on page 10.
4. Install the IndigoVision ACM Integration. See "Install the IndigoVision Avigilon ACM
Integration" on page 10.
5. Configure the Integration. See "Configure the IndigoVision Avigilon ACM Integration"
on page 11.
6. Map the ACM events with IndigoVision external detectors. See "Map alarms and
external relays" on page 12.
7. Map the IndigoVision external relays with ACM outputs.
Figure 1: Block diagram
Configure the ACM system with the events & XML license
An XML Collaboration license is required for the ACM Integration with IndigoVision Control
Center to function correctly. This license must be ordered from Avigilon and applied to the
ACM system before the Integration can be configured.

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To configure the Events & XML License:
1. On the ACM System, select Settings > Collaboration.
2. Add a new collaboration with the information given in Table 1.
Some of the settings given in Table 1 are only available under the Events tab after
creating the collaboration.
Table 1 New collaboration parameters
Parameter Description
Type Events - Generic XML
Installed Check
Host The IP address of the computer where the Integration is installed
Require TCP Uncheck
Port The port configured on the configuration utility of the Integration
Events: Door Held Open
Forced Door
Intrusion
Invalid Credential
System
Schedule 24 Hours Active
3. Create a new account to be used by the Integration. Refer to Table 2.
4. Log in to the ACM system with the credentials given in Table 2.
5. From the ACM appliance web page:
6. Select My Account.
The identities profile page opens.
7. Uncheck the Do Not Log REST Logins? checkbox.
Table 2 New account credentials
Parameter Description
Login The username for the account the Integration will use
Password The password for the account the Integration will use
Confirm Password reconfirmation
Allow Remote Access True
Roles Admin
Configure IndigoVision Control Center with the External
System and zones and detectors
Zones and detectors must be created in IndigoVision Control Center for the configured
ACM events.
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Administrator's Guide - v1 9
Create a new external system
The IP address entered is the IP address of the host running the ACM Integration.
►For more information on creating a new external system, refer to the Control Center
Online Help.
Create a new zone and external detector for ACM events
You must create zones and detectors for the configured ACM events. To create zones and
detectors:
1. Add a new zone for each unique alarm you want to report in IndigoVision Control
Center.
2. Within the zone, create a new external detector for the external system.
3. Specify a unique Input Number for each external detector.
Make a note of the Input Number. You will need this when you configure the IndigoVision
ACM Integration, see "Configure the IndigoVision Avigilon ACM Integration" on page 11
IndigoVision recommends that you configure the zone name description in Control Center
to closely match the ACM event name. This helps to ensure that there is no confusion in
correlating events.
►For more information on how to add the external system and configure your zones and
detectors in Control Center, refer to the Control Center Online Help.
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10 Administrator's Guide - v1
Install the IndigoVision License Manager Tool
A valid IndigoVision ACM Integration license must be ordered and applied for the
Integration to function correctly. Contact your Account Manager to order the license.
The License Manager tool must be installed on the same machine as the Integration.
To install the License Manager tool:
1. Download the License Manager tool from the Management Software download
section of the IndigoVision website.
2. Once downloaded, run the setup.exe file and follow the onscreen instructions.
The License Manager tool is located at Components\Resources\License
Manager.
3. Once installed, run the License Manager tool and follow the onscreen instructions to
create a Client to Vendor (c2v) file and apply a Vendor to Client (v2c) file.
The c2v file contains a fingerprint of the machine. This is sent to IndigoVision Order
Management.
The v2c file is provided by IndigoVision.
You can use the License Manager tool to transfer a license from one machine to another.
Install the IndigoVision Avigilon ACM Integration
To install the IndigoVision Avigilon ACM Integration:
If installing on Windows Server 2012 R2, the latest .NET Framework must be installed
before installing the IndigoVision Avigilon ACM Integration.
The .NET Framework can be downloaded from Microsoft.
1. From the Installation folder, double-click IndigoVision Avigilon ACM Integration
Setup.msi to run the IndigoVision Avigilon ACM Integration installer.
2. Click Next to continue.
3. Accept the License Agreement and click Next.
4. Select Browse... to specify the installation folder as C:\Program Files
(x86)\IndigoVision\Avigilon ACM Integration\.
5. Check Everyone to install the IndigoVision Avigilon ACM Integration for anyone who
uses the computer and click Next.
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Administrator's Guide - v1 11
6. Click Next to start the installation.
The installation will start and when completed successfully, the Installation
Complete window is displayed.
7. Click Close to exit setup.
The installation automatically adds a Windows firewall exception for the IndigoVision
Avigilon ACM Integration service.
If a firewall is enabled on your system, you must make sure that you also add the
IndigoVision Avigilon ACM Configurator.exe executable to the list of exceptions.
Configure the IndigoVision Avigilon ACM Integration
The IndigoVision Avigilon ACM Integration must be configured before it can be used. To
configure the Integration:
1. Run configuration utility from the IndigoVision Avigilon ACM Integration
Configurator Start Menu shortcut.
2. Fill out the fields given in Table 3.
3. Click the Connect button.
A popup will show indicating the connection status of the Integration to the following:
• IndigoVision Alarm Server.
• Avigilon ACM system.
• Avigilon ACM system's XML Collaboration.
Table 3 Coniguration parameters
Field Description
Alarm Server
Address
The IP address of the IndigoVision Alarm Server
External
System
Address
Select the configured IP address(es) of the local machine running the
integration that was specified as the External System in Control Center
ACM
Address
Enter the IP address of the Avigilon ACM system
User Name Enter the username to be used by the Integration to access the ACM system.
See "Configure the ACM system with the events & XML license " on page 7
Password Enter the password to be used by the Integration to access the ACM system.
See "Configure the ACM system with the events & XML license " on page 7
Allow
untrusted
certificates
If the Avigilon ACM system is using a TLS certificate that is not trusted, for
example, an automatically generated self-signed certificate, this must be
checked
XML
Listening
Port
The port used to receive event notifications from Avigilon ACM
Avigilon Access Control Manager (ACM) - Integration 4 Installation

12 Administrator's Guide - v1
Blue represents connecting to IndigoVision Alarm Server, Avigilon - REST API and Avigilon
- XML Collaboration.
When the status is green, a connection has been established.
IndigoVision recommends that self- signed certificates are only used for initial
demonstration and testing purposes.
Correctly secured systems must use certificates from a trusted CA.
The XML Listening Port is configurable on the Avigilon ACM system.
Map alarms and external relays
When the connection status is green for all three connection types, the mapping can be
configured.
To map the ACM alarms with IndigoVision alarms, and IndigoVision external relays with
ACM door controls:
1. Click Add and configure the fields given in Table 4 and Table 5 in accordance with
the configuration of the system.
2. Click Save to save the configuration.
The Integration service will restart and apply your changes.
Table 4 Source fields
Field Description
System The system where the event is coming from (IndigoVision or Avigilon)
Type The type of component that will generate the event
Id The identifier of the component in the source system
State The state of the component when the event was generated
Table 5 Destination fields
Field Description
System The system that will receive the event (IndigoVision or Avigilon)
Type The type of component where the action will be applied
Id The identifier of the component in the destination system
Action The action to be applied to the component in the destination system
Parameters The duration, in seconds, for an Avigilon Output to be pulse triggered
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5TROUBLESHOOTING
This chapter provides troubleshooting information for the ACM Integration Module.
Events not appearing in Control Center
If events are not appearing in Control Center, the following end-to-end check for a single
alarm can help you to determine the source of the problem:
1. Verify that the Integration is running by confirming the Windows Service status.
2. Verify that the Integration is licensed correctly.
The Integration Module logs show the license status.
3. Verify that the ACM appliance XML collaboration is installed, licensed, and correctly
configured.
4. Verify that the Integration is sending events to the nominated Alarm Server. In the
Integration Logs, check the time stamp of when the last alarm was triggered.
5. From the IndigoVision Avigilon ACM Integration Configurator check that the mapping
has been done correctly. Make sure that the corresponding zones and external
detectors have been created and mapped correctly
XML collaboration not detected
If the Integration does not detect the XML collaboration and displays an error indicating that
the connection was unsuccessful, check the following:
1. Check that the IndigoVision Avigilon ACM Configurator.exe executable has
been added to the list of firewall exceptions so it can listen on the configured XML
collaboration port.
2. Verify that the XML License has been applied to the ACM system.
3. Confirm that the correct XML port is configured on the ACM system and the same
XML port is used in the Integration Configuration Utility.
4. Verify that the configured pots are not blocked on the network.
5. Toggle the Do Not Log REST Logins? option from unchecked to checked and then
save the settings.
6. Uncheck the Do Not Log REST Logins? option and save.
7. Test the connection again.

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5 Troubleshooting Avigilon Access Control Manager (ACM) - Integration