Motorola solutions IndigoVision Service manual

IndigoVision
Avigilon Access
Control Manager
(ACM)
Integration
Administrator's Guide

2 Administrator's Guide - v1
THIS MANUAL WAS PUBLISHED ON TUESDAY, JULY 27, 2021.
DOCUMENT ID: IU-IM-MAN037-1
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Avigilon Access Control Manager (ACM) Integration

Administrator's Guide - v1 3
TABLE OF CONTENTS
Legal Considerations 2
Copyright 2
Contact address 2
1 About this guide 4
Safety notices 4
References 4
2 Overview 5
Compatibility 5
System requirements 5
3 Licensing 6
Supported events 6
Supported actions 6
4 Installation 7
Configure the ACM system with the events & XML license 7
Configure IndigoVision Control Center with the External System and zones and detectors 8
Create a new external system 9
Create a new zone and external detector for ACM events 9
Install the IndigoVision License Manager Tool 10
Install the IndigoVision Avigilon ACM Integration 10
Configure the IndigoVision Avigilon ACM Integration 11
Map alarms and external relays 12
5 Troubleshooting 13
Events not appearing in Control Center 13
XML collaboration not detected 13

Administrator's Guide - v1 4
1ABOUT THIS GUIDE
This guide is provided for system administrators integrating the Avigilon Access Control
Manager (ACM) system with the IndigoVision Control Center suite.
Safety notices
This guide uses the following formats for safety notices:
Indicates a hazardous situation which, if not avoided, could result in death or serious injury.
Indicates a hazardous situation which, if not avoided, could result in moderate injury,
damage the product, or lead to loss of data.
Indicates a hazardous situation which, if not avoided, may seriously impair operations.
Additional information relating to the current section.
References
The following documents are referenced in this document:
• Control Center Help
Located at Start > IndigoVision > Control Center > Control Center Help.
• IndigoVision Control Center Installation Guide
Located on the Control Center CD.
• IndigoVision Avigilon ACM logs
Located at C:\ProgramData\IndigoVision\IndigoVision Avigilon ACM
Integration\Log.
Control Center Help is located on the Control Center workstation, by default.

Administrator's Guide - v1 5
2OVERVIEW
The IndigoVision ACM allows events from an Avigilon ACM system to integrate with
IndigoVision Control Center (version 17.x).
Avigilon ACM version 6.16 onward can be integrated with IndigoVision Control Center.
This document explains how to install and configure the IndigoVision ACM Integration
Module.
Compatibility
Please ensure you have properly installed, configured, and licensed the Avigilon ACM
system.
The minimum supported ACM version is 6.16.
A XML Collaboration license is required from Avigilon and must be applied to the ACM
system, see "Configure the ACM system with the events & XML license " on page 7.
System requirements
You can install the ACM Integration Module on the following Windows®Operating Systems
with the latest service packs applied:
• Windows®10 (64-bit) version 1607 or later
• Windows®Server 2019
• Windows®Server 2016 R2
• Windows®Server 20012 R2
If a firewall is enabled on your system, an exception is required.

Administrator's Guide - v1 6
3LICENSING
The IndigoVision ACM Integration Module is a licensed product. You must apply a license
to the system running the ACM Integration Module.
You can manage the software license using the License Manager tool. The License
Manager tool can be downloaded from the Management Software download section of
the IndigoVision website.
►To install the License Manager tool, see "Install the IndigoVision License Manager Tool"
on page 10.
Supported events
The following events can be sent from the Avigilon ACM system to IndigoVision Control
Center:
• Forced door
• Normal forced door
• Door held open
• Normal door held open
• Unknown card
• Expired card attempt
• Valid card at unauthorized reader
Supported actions
The following actions can be performed in Avigilon ACM from external relays in
IndigoVision Control Center:
• Lock/unlock a door
• Activate, deactivate, or pulse relay outputs
Avigilon Access Control Manager (ACM) - Integration 3 Licensing

Administrator's Guide - v1 7
4INSTALLATION
The Avigilon ACM Integration must be installed in the following sequence:
1. Configure the ACM System with the Events & XML License. See "Configure the ACM
system with the events & XML license " on page 7.
2. Configure IndigoVision Control Center with the zones and detectors. See "Configure
IndigoVision Control Center with the External System and zones and detectors" on
page 8.
3. Install the IndigoVision License Manager Tool. See "Install the IndigoVision License
Manager Tool" on page 10.
4. Install the IndigoVision ACM Integration. See "Install the IndigoVision Avigilon ACM
Integration" on page 10.
5. Configure the Integration. See "Configure the IndigoVision Avigilon ACM Integration"
on page 11.
6. Map the ACM events with IndigoVision external detectors. See "Map alarms and
external relays" on page 12.
7. Map the IndigoVision external relays with ACM outputs.
Figure 1: Block diagram
Configure the ACM system with the events & XML license
An XML Collaboration license is required for the ACM Integration with IndigoVision Control
Center to function correctly. This license must be ordered from Avigilon and applied to the
ACM system before the Integration can be configured.

8 Administrator's Guide - v1
To configure the Events & XML License:
1. On the ACM System, select Settings > Collaboration.
2. Add a new collaboration with the information given in Table 1.
Some of the settings given in Table 1 are only available under the Events tab after
creating the collaboration.
Table 1 New collaboration parameters
Parameter Description
Type Events - Generic XML
Installed Check
Host The IP address of the computer where the Integration is installed
Require TCP Uncheck
Port The port configured on the configuration utility of the Integration
Events: Door Held Open
Forced Door
Intrusion
Invalid Credential
System
Schedule 24 Hours Active
3. Create a new account to be used by the Integration. Refer to Table 2.
4. Log in to the ACM system with the credentials given in Table 2.
5. From the ACM appliance web page:
6. Select My Account.
The identities profile page opens.
7. Uncheck the Do Not Log REST Logins? checkbox.
Table 2 New account credentials
Parameter Description
Login The username for the account the Integration will use
Password The password for the account the Integration will use
Confirm Password reconfirmation
Allow Remote Access True
Roles Admin
Configure IndigoVision Control Center with the External
System and zones and detectors
Zones and detectors must be created in IndigoVision Control Center for the configured
ACM events.
4 Installation Avigilon Access Control Manager (ACM) - Integration

Administrator's Guide - v1 9
Create a new external system
The IP address entered is the IP address of the host running the ACM Integration.
►For more information on creating a new external system, refer to the Control Center
Online Help.
Create a new zone and external detector for ACM events
You must create zones and detectors for the configured ACM events. To create zones and
detectors:
1. Add a new zone for each unique alarm you want to report in IndigoVision Control
Center.
2. Within the zone, create a new external detector for the external system.
3. Specify a unique Input Number for each external detector.
Make a note of the Input Number. You will need this when you configure the IndigoVision
ACM Integration, see "Configure the IndigoVision Avigilon ACM Integration" on page 11
IndigoVision recommends that you configure the zone name description in Control Center
to closely match the ACM event name. This helps to ensure that there is no confusion in
correlating events.
►For more information on how to add the external system and configure your zones and
detectors in Control Center, refer to the Control Center Online Help.
Avigilon Access Control Manager (ACM) - Integration 4 Installation

10 Administrator's Guide - v1
Install the IndigoVision License Manager Tool
A valid IndigoVision ACM Integration license must be ordered and applied for the
Integration to function correctly. Contact your Account Manager to order the license.
The License Manager tool must be installed on the same machine as the Integration.
To install the License Manager tool:
1. Download the License Manager tool from the Management Software download
section of the IndigoVision website.
2. Once downloaded, run the setup.exe file and follow the onscreen instructions.
The License Manager tool is located at Components\Resources\License
Manager.
3. Once installed, run the License Manager tool and follow the onscreen instructions to
create a Client to Vendor (c2v) file and apply a Vendor to Client (v2c) file.
The c2v file contains a fingerprint of the machine. This is sent to IndigoVision Order
Management.
The v2c file is provided by IndigoVision.
You can use the License Manager tool to transfer a license from one machine to another.
Install the IndigoVision Avigilon ACM Integration
To install the IndigoVision Avigilon ACM Integration:
If installing on Windows Server 2012 R2, the latest .NET Framework must be installed
before installing the IndigoVision Avigilon ACM Integration.
The .NET Framework can be downloaded from Microsoft.
1. From the Installation folder, double-click IndigoVision Avigilon ACM Integration
Setup.msi to run the IndigoVision Avigilon ACM Integration installer.
2. Click Next to continue.
3. Accept the License Agreement and click Next.
4. Select Browse... to specify the installation folder as C:\Program Files
(x86)\IndigoVision\Avigilon ACM Integration\.
5. Check Everyone to install the IndigoVision Avigilon ACM Integration for anyone who
uses the computer and click Next.
4 Installation Avigilon Access Control Manager (ACM) - Integration