Motorola solutions Avigilon H4 User manual

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Installation Guide
Avigilon™ H4 HD Dome Camera Models:
H4A-DC1(-B), H4A-DC2(-B)

Important Safety Information
This manual provides installation and operation information and precautions for the use of this device.
Incorrect installation could cause an unexpected fault. Before installing this equipment read this manual
carefully. Please provide this manual to the owner of the equipment for future reference.
This Warning symbol indicates the presence of dangerous voltage within and outside the product
enclosure that may result in a risk of electric shock, serious injury or death to persons if proper
precautions are not followed.

This Caution symbol alerts the user to the presence of hazards that may cause minor or moderate
injury to persons, damage to property or damage to the product itself if proper precautions are not
followed.
WARNING — Failure to observe the following instructions may result in severe injury or death.
lDo not use near water or expose to dripping or splashing.
lDo not place objects filled with liquids above the device.
lDo not expose to rain or moisture.
lFor indoor use only.
lIf used outdoors, an approved outdoor mounting adapter or enclosure is required. Consult with
Avigilon for more information.
lInstallation must be performed by qualified personnel only, and must conform to all local codes.
lThis product is intended to be supplied by a UL Listed Power Unit marked “Class 2” or “LPS” or
“Limited Power Source” with output rated 12 VDC or 24 VAC, 7 W min. or Power over Ethernet (PoE),
rated 48 VDC, 7 W min.
lAny external power supply connected to this product may only be connected to another Avigilon
product of the same model series. External power connections must be properly insulated.
lDo not connect directly to mains power for any reason.
CAUTION — Failure to observe the following instructions may result in injury to persons or damage
to the device.
lDo not install near any heat sources such as radiators, heat registers, stoves, or other sources of heat.
lDo not subject the device cables to excessive stress, heavy loads or pinching.
lDo not open or disassemble the device. There are no user serviceable parts.
lRefer all device servicing to qualified personnel. Servicing may be required when the device has
been damaged (such as from a liquid spill or fallen objects), has been exposed to rain or moisture,
does not operate normally, or has been dropped.
lDo not use strong or abrasive detergents when cleaning the device body.
lUse only accessories recommended by Avigilon.
ii

Regulatory Notices
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment and the receiver.
lConnect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
lConsult the dealer or an experienced radio/TV technician for help.
Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or
parties authorized by Avigilon Corporation could void the user’s authority to operate this equipment.
Disposal and Recycling Information
When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.
Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.
European Union:
This symbol means that according to local laws and regulations your product should be disposed of
separately from household waste. When this product reaches its end of life, take it to a collection point
designated by local authorities. Some collection points accept products for free. The separate collection
and recycling of your product at the time of disposal will help conserve natural resources and ensure that it
is recycled in a manner that protects human health and the environment.
iii

Legal Notices
©2019,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILONCONTROL
CENTER, and ACC are trademarks of Avigilon Corporation. ONVIFis a trademark of Onvif, Inc. Other names
or logos mentioned herein may be the trademarks of their respective owners. The absence of the symbols ™
and ® in proximity to each trademark in this document or at all is not a disclaimer of ownership of the related
trademark. Avigilon Corporation protects its innovations with patents issued in the United States of America
and other jurisdictions worldwide (see avigilon.com/patents). Unless stated explicitly and in writing, no
license is granted with respect to any copyright, industrial design, trademark, patent or other intellectual
property rights of Avigilon Corporation or its licensors.
Disclaimer
This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use
of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages
(including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
PDF-H4ADC-A(-B)
Revision: 5 - EN
20191224
iv

Table of Contents
Overview 1
Cover View 1
Clamp View 2
Top View 3
Front View 4
Rear View 5
Installation 6
Required Tools and Materials 6
Camera Package Contents 6
Installation Steps 6
Removing the Dome Cover 6
Inserting Cables through the Sealing Grommet 6
Mounting and Aiming Video Analytics Cameras 7
Mounting the Dome Camera 7
Mounting the Dome Camera Using the Ceiling Clamps 7
Mounting the Dome Camera using the Camera Mounting Holes 9
Connecting Cables 10
Initializing a Camera Username and Password 11
(Optional) Using the USB Wi-Fi Adapter 11
Assigning an IP Address 12
Accessing the Live VideoStream 12
Aiming the Dome Camera 13
(Optional) Configuring SD Card Storage 13
Installing the Dome Cover 14
Zooming and Focusing the DomeCamera 14
Configuring the Camera 15
For More Information 15
Cable Connections 16
Connecting External Power 16
Connecting to External Devices 16
Connecting to Microphones, Speakers, and Video Monitors 17
Connection Status LED Indicator 19
Resetting to Factory Default Settings 20
Setting the IP Address Using the ARP/Ping Method 21
v

Cleaning 22
Dome Bubble 22
Body 22
Limited Warranty and Technical Support 23
vi

Overview
Cover View
1. Tamper resistant screws
Star-shaped captive screws to fix the dome cover to the base.
2. Dome cover
Vandal resistant dome cover.
Overview 1

Clamp View
1. Clamps
Spring loaded locking mechanisms that secure the camera to the mounting surface.
Clamp View 2

Top View
1. Lanyard
Connects to a lanyard hook on the cover.
2. Cable entry hole
An entry hole for the cables required for camera operation.
3. Mounting holes
Holes for mounting the camera to a mounting surface.
Top View 3

Front View
1. Power connector block
Accepts a terminal block with either an AC or DC power connection. DC input can be either polarity.
Only required when Power over Ethernet is not available.
2. Link LED indicator
Indicates if there is an active connection in the Ethernet port.
3. Ethernet port
Accepts an Ethernet connection to a network. Server communication and image data transmission
occurs over this connection. Also receives power when it is connected to a network that provides
Power over Ethernet.
4. Connection status LED indicator
Provides information about device operation. For more information, see Connection Status LED
Indicator on page19.
5. Serial number tag
Device information, product serial number and part number label.
6. Audio/video connector
Accepts a mini-jack connector (3.5 mm).
Front View 4

Rear View
1. Azimuth control
Provides control of the image angle.
2. SD card slot
Accepts an SD card for onboard storage.
3. Micro USB port
Accepts a micro USB to USB adapter. Only required when using the Avigilon USB Wi-Fi Adapter.
4. I/O connector block
Provides connections to external input/output devices.
5. Tilt lock thumb screw
Provides a locking mechanism for the image tilt adjustment.
6. Pan lock thumb screw
Provides a locking mechanism for the image pan adjustment.
Rear View 5

Installation
Required Tools and Materials
lSmall slotted screwdriver with 5/64” or 2 mm blade width — for connecting power when not using
Power over Ethernet.
lNo. 2 Phillips screwdriver — for attaching the camera to a mounting surface and positioning the
clamps.
lT20 Pin-In star-shaped driver
Camera Package Contents
Ensure the package contains the following:
lAvigilon H4 HD Dome Camera
lMounting template sticker
lRJ-45 grommet piercing cap
l4 screws and anchors for solid walls
Installation Steps
Complete the following sections to install the device.
Removing the Dome Cover
Remove the dome cover by loosening the screws that fix the cover to the base. Use a T20 Pin-In star-
shaped driver to loosen the screws.
Note: Be careful not to scratch or touch the dome bubble. The resulting marks or fingerprints may
affect the overall image quality. Keep the protective covers on the outside of the dome bubble
until the installation is complete.
Inserting Cables through the Sealing Grommet
Depending on where you are installing the camera, you may need to pull the required cables through the
sealing grommet included with the camera when using a cable entry hole.
Installation 6

1. Remove the sealing grommet from the camera.
2. Pull the tab on the grommet to open a hole for the Ethernet cable.
3. Push an Ethernet cable through the grommet by one of the following methods:
a. If the Ethernet cable is uncrimped, push the cable through the grommet.
b. If the Ethernet cable is already crimped, place the grommet piercing cap on the Ethernet
connector then push the cable through the grommet.
Ensure that the orientation of the cable and grommet matches the one shown in the figure.
4. Push any other required cables through the grommet.
Mounting and Aiming Video Analytics Cameras
When installing an Avigilon video analytics camera, follow the listed mounting and aiming recommendations
to maximize the camera's analytics capabilities:
lThe camera should be installed above 274 cm (9').
lThe camera should tilt downwards no more than 45 degrees.
lThe camera image should be level with the horizon line.
lThe camera should be mounted to a stable surface to minimize the physical movement of the
camera after installation.
For more details, see Designing a Site for Video Analytics. The document is available on the Avigilon
website.
Mounting the Dome Camera
CAUTION — This camera is designed for indoor use only.
Mounting the Dome Camera Using the Ceiling Clamps
Perform the following steps if you will be mounting the camera into a ceiling.
Mounting and Aiming Video Analytics Cameras 7

1. Use the mounting template to cut an entry hole for the camera and cables into the ceiling.
2. Use a No. 2 Phillips screwdriver to push each of the clamps into the camera. Push the clamp down
until the spring is fully compressed, then rotate the clamp counter clockwise into the ready position.
3. Insert the sealing grommet with all the required cables pulled through into the cable entry hole on the
bottom of the camera. For more information on using the sealing grommet, see Inserting Cables
through the Sealing Grommet on page6.
4. Insert the dome camera into the entry hole in the ceiling.
5. Rotate the clamps clockwise and release to secure the camera to the ceiling.
Mounting the Dome Camera Using the Ceiling Clamps 8

Mounting the Dome Camera using the Camera Mounting Holes
Perform the following procedure if you will be mounting the camera to a surface where the clamps cannot
be used to secure the camera.
1. Use the mounting template to drill four mounting holes and an entry hole for the camera.
2. Insert the sealing grommet with all the required cables pulled through into the cable entry hole on the
bottom of the camera. For more information on using the sealing grommet, see Inserting Cables
through the Sealing Grommet on page6.
3. Drive four screws through the mounting holes to fasten the camera to the wall.
Mounting the Dome Camera using the Camera Mounting Holes 9

Connecting Cables
Refer to the diagrams in the Overview section for the location of the different connectors.
1. If external input or output devices are part of the installation (for example: door contacts, relays, etc.),
connect the devices to the I/O connector block.
2. If an external microphone needs to be connected to the camera, connect the device to the camera
A/V connector.
For more information, see Connecting to Microphones, Speakers, and Video Monitors on page17.
3. (1.0 and 2.0 megapixel models only) If an external video monitor needs to be connected to the
camera, connect the device to the camera A/V connector.
For more information, see Connecting to Microphones, Speakers, and Video Monitors on page17.
4. Connect a network cable to the Ethernet port (RJ-45 connector).
The Link LED indicator will turn on once a network link has been established.
5. Connect power using one of the following methods:
oPower over Ethernet (PoE) Class 3 — If PoE is available, the LEDs will turn on.
oExternal Power — Connect an external 12 V DC or 24 V AC power source to the power
connector block.
6. Check that the Connection Status LED indicator indicates the correct state. For more information, see
Connection Status LED Indicator on page19.
Connecting Cables 10

Initializing a Camera Username and Password
Cameras manufactured after January 1, 2020, do not have a default username or password and will be in a
factory default state.
Important: You must create a user with administrator privileges before the camera is operational.
The first user can be created using any of the following methods:
lCamera's Web Interface: enter the camera's IPaddress in a web browser to access the web
interface. If the camera is in the factory default state you will be redirected to the Add a new user
page to create the first user. For more information, see the Avigilon High Definition H4 and H5 IP
Camera Web Interface User Guide.
lCamera Configuration Tool version 1.4.4 or later: cameras discovered in the factory default state will
be identified by . Select the Admin Users tab to create the first user. For more information, see
the Avigilon Camera Configuration Tool User Guide.
lUSB Wi-Fi Adapter: when connecting a camera in the factory default state, you will be redirected to
the Create Administrator User page to create the first user. For more information, see Avigilon USB
Wi-Fi Adapter System User Guide.
lAvigilon Control Center software version 7.4 or later, or version 6.14.12 or later: when connecting a
camera in the factory default state, the client software will ask you to create a new user. For more
information, see the Avigilon Control Center Client User Guide.
lAvigilon Blue service v3.0 or later: when adding a camera you will be asked to create a new user for
cameras in the factory default state. For more information, see the Avigilon Blue Subscriber or Dealer
User Guides.
Tip: If you are connecting your Avigilon camera to a 3rd party VMS, you will need to set up the first
user through the camera's Web Interface, Camera Configuration Tool, or USB Wifi Adapter before
you connect to the 3rd party VMS.
(Optional) Using the USB Wi-Fi Adapter
If you have a USB Wi-Fi Adapter (H4-AC-WIFI), attach it to the camera's micro USB port to access the
camera's mobile web interface.
After you connect to the Wi-Fi signal broadcast by the adapter, you can access the mobile web interface
from any mobile device using the following address:
http://camera.lan
For more information about configuring the camera from the mobile web interface see Avigilon USB Wi-Fi
Adapter System User Guide.
Initializing a Camera Username and Password 11

Note: The camera will reserve the 10.11.22.32/28 subnet for internal use while the USB Wi-Fi
Adapter is plugged in.
Assigning an IP Address
The device automatically obtains an IP address when it is connected to a network.
Note: If the device cannot obtain an IP address from a DHCP server, it will use Zero Configuration
Networking (Zeroconf) to choose an IP address. When set using Zeroconf, the IP address is in the
169.254.0.0/16 subnet.
The IP address settings can be changed using one of the following methods:
lThe mobile web interface using the USB Wifi Adapter. For more information, see (Optional) Using the
USB Wi-Fi Adapter on the previous page.
lDevice's web browser interface: http://<camera IP address>/.
lNetwork Video Management software application (for example, the Avigilon Control Center™
software).
lARP/Ping method. For more information, see Setting the IP Address Using the ARP/Ping Method on
page21.
Note:
Depending on the manufacture date of your camera, you will have one of the two options below to
log in for the first time:
lCameras manufactured after January 1, 2020: these cameras do not have a default username
or password and will be in a factory default state. You must create a user with administrator
privileges before the camera is operational. For more information, see Initializing a Camera
Username and Password on the previous page.
lCameras manufactured before January 1, 2020: login to the camera using the default
username of administrator with no password. It is recommended that you change the
password after your first login.
Accessing the Live VideoStream
Live video stream can be viewed using one of the following methods:
Assigning an IP Address 12

lThe mobile web interface using the USB Wifi Adapter. For more information, see (Optional) Using the
USB Wi-Fi Adapter on page11.
lWeb browser interface: http://< camera IP address>/.
lNetwork Video Management software application (for example, the Avigilon Control Center™
software).
Note:
Depending on the manufacture date of your camera, you will have one of the two options below to
log in for the first time:
lCameras manufactured after January 1, 2020: these cameras do not have a default username
or password and will be in a factory default state. You must create a user with administrator
privileges before the camera is operational. For more information, see Initializing a Camera
Username and Password on page11.
lCameras manufactured before January 1, 2020: login to the camera using the default
username of administrator with no password. It is recommended that you change the
password after your first login.
Aiming the Dome Camera
Reference the camera's live stream as you aim the camera.
1. Loosen the pan and tilt lock screws on the camera.
2. Turn the lens to the correct direction by panning and tilting the lens.
3. Tighten the pan and tilt lock screws to secure the dome camera’s position.
4. Rotate the azimuth control ring to set the image to the correct angle.
5. In the camera web browser interface or the Avigilon Control Center software, adjust the camera’s
Image and Display settings. You can set the zoom position, focus, and change the image rotation.
(Optional) Configuring SD Card Storage
To use the camera's SD card storage feature, you must insert an SD card into the card slot.
It is recommended that the SD card have a capacity of 8GB or more and a write speed of class 6 or better. If
the SD card does not meet the recommended capacity or write speed, the recording performance may
suffer and result in the loss of frames or footage.
1. Insert an SD card into the camera.
CAUTION — Do not force the SD card into the camera or you may damage the card and the
camera. The SD card can only be inserted in one direction.
2. Access the camera’s web interface to enable the onboard storage feature. For more information, see
the Avigilon High Definition H4 and H5 IP Camera Web Interface User Guide.
Aiming the Dome Camera 13

Installing the Dome Cover
Be careful not to touch or scratch the dome bubble when installing the dome cover.
1. Attach the lanyard to the dome cover.
2. Remove the protective cover on the inside of the dome bubble.
3. Attach the dome cover to the base by tightening the screws with the star-shaped driver.
4. Remove the protective cover on the dome bubble.
Zooming and Focusing the DomeCamera
Ensure this procedure is performed after the dome cover is installed, so you can accommodate for the
focus shift caused by the dome bubble.
lIn the camera web browser interface or the Avigilon Control Center software, use the camera’s Image
and Display settings to zoom and focus the camera.
a. Use the zoom buttons to zoom the camera in or out.
b. Click Auto Focus to focus the lens.
c. Use the focus near and far buttons to manually adjust the focus.
Installing the Dome Cover 14