Motorola ML2410 User manual

4G LTE Cellular Modem plus
AC1900 WiFi Router
Model ML2410
Quick
Start
Guide

Packaged with your ML2410
Power Adapter
2 LTE Antennas
Ethernet Cable
Para una Guía de Inicio Rápido en español, por favor vaya a
www.motorolanetwork.com/ML2410ir

Let’s get started
To use your ML2410 modem/router you need an activated
micro SIM (3FF format) which you normally receive from your
mobile broadband service provider. If instead you use a nano
SIM card (used by most phones today), you will need a SIM
Card Adapter. SIM card adapters are available from Amazon
and other retailers.
Note: If you want to provide cellular backup to an existing
cable modem or Internet connection, we recommend setting
up and testing the cellular connection first then changing the
configuration to enable cellular backup.
1First, insert the SIM card. Remove the battery cover on the
ML2410’s back panel to access the SIM slot. Using a Phillips
head screwdriver, remove the screw from the battery
cover. Remove the battery cover and insert the SIM. The
copper side of your SIM should be facing inwards and the
notch in the SIM should be facing up. Replace the battery
cover when finished.

2Next, attach the 2 LTE Antennas to the ML2410 by
screwing them finger-tight into the 2 gold connectors
located on the back of the unit.
3Now, connect the supplied power adapter between the
ML2410’s power jack and an electrical outlet. The ML2410
will power up and the power light on the front of the unit
will turn green. If the power light does not turn on, check
that the On/Off button on the back panel is On. Wait for
the Cell Status light to turn on.This may take up to 2
minutes. If the Cell Status light does not turn on, please see
the Troubleshooting Tips at the end of this Quick Start.
If you want to use the ML2410 as cellular backup continue
below, otherwise skip ahead to Connect Your Devices to
configure your wireless network.

Using the ML2410 for Cellular Backup
If you wish to use the ML2410 as a back up option for your
primary Internet connection, you should have first installed it as
a cellular modem above. Then follow these steps.
1Connect the ML2410’s yellow Ethernet cable between
the ML2410’s WAN port and the Ethernet port of a cable
modem, DSL modem, or fiber optic modem used for
Internet access.
2Switch the power off on your primary Internet
connection modem now. (For some modem/routers, this
requires you to remove a power backup battery.) After
the modem is off for at least 10 seconds, switch it back on.
(If you removed a backup battery, plug the battery back
in first.)
3To configure your ML2410 for cellular backup you will
need to access the ML2410’s configuration manager.
First, make a connection:
•For a wired connection, plug an Ethernet cable into
one of the ML2410’s LAN jacks and the other into your
computer’s Ethernet port.
•Or, for a WiFi connection, go into the WiFi setup
section for the other device, such as your phone or
computer (not the ML2410). Then enter the ML2410’s
WiFi Network Name (SSID) and WiFi Password/Key.
The unique factory-set default settings are printed on a
label on the bottom of the modem/router.

4Next, to access the ML2410’s configuration manager
open your Web browser. Type http://192.168.5.1 in the
address bar and press Enter.
•In the Login dialog box, enter the Login information
printed on the bottom label of your ML2410.
•The Basic Setup page will appear. If the Basic Setup
page doesn’t appear, please see the Troubleshooting
Tips below.
•From the dropdown menu next to Connection Type,
select the type of connection you have. Most users
should select DHCP.
•Check the box next to Enable Cellular Backup. This
will turn on cellular backup in case your primary
Internet connection goes down.
•The ML2410 should automatically detect your SIM
card and should be configured correctly.
Now you will Connect Your Devices to configure your
wireless network.

Connect Your Devices
The ML2410 allows many devices to share your Internet
connection. Devices can connect by using WiFi or by
connecting an Ethernet cable into one of the ML2410 Ethernet
ports.
WiFi Wireless
You can connect any of your WiFi devices by first going into
the WiFi setup section for the device (not the ML2410 router).
Then use the ML2410 router’s WiFi Network Name (SSID) and
WiFi Password/Key. The unique factory-set default settings
are printed on a label on the bottom of the ML2410. If you
prefer to use a different network name and password, the
MotoManage™ app is an easy way for you to change your WiFi
network name or password. For more information on our
MotoManage app see the MotoManage section below.
Wired Ethernet
You can also connect up to two smart TV/media players,
computers, game stations, or other devices with an Ethernet
cable between an Ethernet port of the device and either of the
LAN jacks on the router. Some devices have a Network Setup
section where you specify a wired Ethernet connection. If you
have a problem with a particular device, consult its user
manual.
Once you’ve set up a Wireless or Wired Ethernet connection,
try to browse the Web. If browsing works, Congratulations!
Your ML2410 is working.
If your ML2410 is NOT working, see Troubleshooting Tips and
We like to help at the end of this Quick Start.

MotoManage™
We strongly suggest that you download the MotoManage™
App from the Apple App Store or from Google Play to access
basic and advanced network control features. The app lets
you manage your network quickly and easily, and it makes it
easy to keep your network’s original wireless settings
The app includes basic and advanced features which are all
available free of charge for the first month. After that you will
be able to decide whether you’d like to just keep the free
features, or whether you’d like to also keep the advanced
features for a small monthly fee.
1Download the MotoManage app on your smartphone or
tablet.
2Open the app.
3Scan the QR code on the bottom of your ML2410 to setup
your device’s WiFi network.
4Now enjoy the app. You can easily elect to keep your
original name and password, as we recommend. Plus you
can easily monitor your Internet usage and WiFi signal
strength, get security alerts that help protect your
network, control Internet access by devices, or set up
some basic parental controls.
Your ML2410 must be online for the app to communicate with
it.

Front Panel
LIGHT
COLOR
DESCRIPTION
Power
Green
or
Amber
Green:
ML2410 power on
OFF:
ML2410 power off
Amber:
ML2410 running on battery
Blinking Low battery
Amber:
Cell Status
Green
or
Amber
Green:
Connected in LTE mode
Amber:
Connected in 3G mode
Blinking:
Off:
Sending data
Not connected
Internet
Green
Green:
ML2410 is online
OFF:
ML2410 is offline
2.4 GHz
WLAN
Green
ON:
2.4 GHz WiFi is enabled
Blinking:
Data is flowing
OFF:
WiFi is not enabled
5 GHz
WLAN
Green
ON:
5 GHz WiFi is enabled
Blinking:
Data is flowing
OFF:
WiFi is not enabled
WPS
Green
ON:
WPS connection successful;
turns off after 5 minutes
Blinking:
WPS in discovery mode
OFF:
WPS not active

Back Panel
RESET –
Resets the ML2410 to
factory defaults
WPS –
WiFi Protected Setup
ANT MAIN
– Main cellular
antenna
ANT DIV
– Diversity cellular
antenna
USB 3.0 PORT
WAN PORT –
Connect to your
modem for cellular backup
LAN PORTS
– Connect a
computer, smart TV/media
player, game station, or other
Ethernet-capable device to
either of these 2 LAN ports
ON/OFF button
POWER
– Connect the
supplied power adapter
between the power jack and an
electrical outlet
BATTERY
– Install optional
battery to provide Internet
access when power goes out
SIM SLOT –
Located behind
the battery cover. Remove the
cover and insert a Micro (3FF)
SIM card

Troubleshooting Tips
I’m using cellular as my connection type and I can’t connect
to the Internet after installing my ML2410.
•Check that the ML2410 is powered on. The power LED on the
front panel should be green. If it is not on then:
oCheck that the power button on the back of the unit is
pushed in.
oCheck that the power cable is correctly plugged into the
modem and that the other end of the cable is plugged into
a working electrical outlet.
•Confirm that the modem can talk to the SIM. Log into the
Configuration Manager by typing 192.168.5.1 in the address bar
of your browser, go to that address, and enter the Username
and Password. The default Username and Password are
printed on the bottom of your device. On the menu on the left,
click Status then Cellular. There should be a 19 or 20 digit
number next to IMSI. If this number is missing, try reinserting
your SIM. You may need to request a new SIM from your
service provider if the modem can’t read it.
•Verify with your service provider that your account is active.
•You may need to set the APN on your modem. Log into the
Configuration Manager by typing 192.168.5.1 in the address bar
of your browser, go to that address, enter the Username and
Password. On the menu on the left, click Basic Setup then
APN. You should contact your service provider for the correct
APN. Some common APNs are:
Verizon: VZWINTERNET
AT&T: NXTGENPHONE
or
BROADBAND
T-Mobile: fast.t-mobile.com

For more information on setting APNs please see the full-
length user manual at:
www.motorolanetwork.com/ML2410manual
My cellular connection seems slow.
•You may need to move the ML2410 closer to a window in your
house to improve the cellular signal.
•During times of high cellular traffic, the bandwidth available to
the ML2410 will be limited. This may result in slower speeds
than received during non-peak times.
I’m plugging the ML2410’s WAN port into another modem
and cannot access the Internet.
•Power cycle the modem. This will cause it to request a new IP
address.
•Verify that your ML2410’s WAN port is configured for DHCP,
sometimes called Dynamic Routing, Cable Modem, or
Automatic. Most users should use DHCP.
•Verify that the cable between the router and modem (or
Ethernet jack if connecting to an in-building network) is
plugged into the router’s WAN jack.
•Check that the modem you are using is powered up and
connected to the Internet. Plug a computer directly into your
modem or external network and check that your service is
working.
I’m unable to access the ML2410 when I try to login to the
Configuration Manager.
•First check that the ML2410’s Power light is on.
The yellow LAN Ethernet jack on the back of the ML2410 has a
green LED on it. This LED should be on when the Ethernet
cable is plugged in. If it is not on, check that the Ethernet
cable is securely plugged into the ML2410 and into your PC. If

that doesn’t work, your Ethernet cable could be the problem.
Try a different Ethernet cable that you know works.
What if I’m connected over WiFi but my connection seems
slow or keeps dropping?
Note that wireless performance depends on a number of
factors. Please keep these things in mind:
•Where possible, put the ML2410 in a central place so that it’s
not too far away from your other wireless devices.
•Don’t put the ML2410 close to interference-generating
wireless devices such as Bluetooth headsets and stereos,
microwave ovens, 2.4 GHz cordless phones and base stations,
and WiFi printers.
•The ML2410 router provides a powerful wireless signal that
can help reach many corners of your house. However, wireless
range can be limited by a variety of issues, including weak
wireless clients and challenging building configurations. Many
devices, such as phones, that you may use to connect to the
ML2410 do not have as powerful a wireless signal. Although
the ML2410’s advanced wireless technology can help improve
the performance and range of the devices, often the weaker
signal of your other devices can be a limiting factor.
Do you have any other questions? A good place to start is our
full-length user manual:
www.motorolanetwork.com/ML2410manual

Battery Purchase or Replacement
The ML2410 has battery back-up circuitry which allows your
cell modem/router to still function even when your AC power
is lost. The ML2410 typically does not ship with a battery
included. Note that in the case of loss of power, the battery
will provide up to 12 hours of usage. You can control which
features are enabled in battery mode. Please see the full-
length manual at www.motorolanetwork.com/ML2410 for
details.
A battery is not required for normal operation with AC power.
If you want a back-up battery, you can purchase one online.
The type of back-up battery that can be used with this
product is Model 98250 from MTRLC, and is labeled BP 15033
22/2150 S.
We like to help.
Please visit our support Website or call our support
specialists. Our Website has our Motorola Mentor information,
and also provides returns and warranty information.
www.motorolanetwork.com/support
Email: supp[email protected]
Phone, in the US and most other countries:
800-753-0797 or [phone]
UK: [phone]
Spain: [phone]
Our full-length user manual is available at
www.motorolanetwork.com/ML2410manual

Limited Warranty
MTRLC LLC warrants this product against defects in material
and workmanship for a warranty period of 2 years. To read the
full warranty, please go to
www.motorolanetwork.com/warranty
Safety Precautions
These precautions help protect you and your ML2410.
This equipment is designed with the utmost care for the safety of
those who install and use it. However, special attention must be paid
to the dangers of electric shock and static electricity when working
with electrical equipment. All guidelines of this and of the computer
manufacturer must therefore be allowed at all times to ensure the safe
use of the equipment.
Do not put the ML2410 or its power cube in water, since this is a shock
hazard.
Protect the ML2410 from moisture and be careful about temperature.
Your ML2410 should be operated in an environment that’s between 32
and 104° Fahrenheit (0 to 40° Centigrade).
Your ML2410 should not be in a confined space. There should be room
for air flow around the top, front, and sides of the ML2410.
Make sure to use your ML2410’s power adapter and a compatible
electrical outlet.
MOTOROLA and MTRLC assume no liability for damage caused by
any improper use of the router.

Label Symbols
SYMBOL
INDICATES
DC voltage
AC voltage
For indoor use only
Class II equipment
Energy Efficiency Marking
Center-positive power input polarity
FCC Statement
This device complies with Class B Part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
Note: this equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with
the instruations, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or
more of the following measures: reorient or relocate the receiving antenna, increase the
separation between the equipment and receiver, connect the equipment into an outlet on a
circuit different from that to which the receiver is connected, and/or consult the dealer or an
experienced radio/TV technician for help.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate the equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter. For operation within the 5.15 - 5.25GHz frequency range, it is restricted to indoor
operation. This device meets all the other rerquirements specified in Part 15E, Section 15.407 of
the FCC Rules.
FCC Radiation Exposure Statement: This equipment complies with FCC radiation exposure
limits set forth for an uncontrolled environment. This equipment should be installed and
operated within minimum distance 38 cm between the radiator and your body.
MTRLC LLC PO Box 121147 Boston, MA 02112-1147
©MTRLC LLC 2020. MOTOROLA and the Stylized M Logo are trademarks or
registered trademarks of Motorola Trademark Holdings, LLC. and are used under
license. All other trademarks are the property of their respective owners. All
rights reserved. 27797-EL-A/0950