Movado BOLD MOTION Installation guide

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MOVADO MOTION SMARTWATCH FAQ

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Q: DOES THE WATCH WORK WITHOUT A
SMARTPHONE?
Yes. The watch has an analog display which shows the
time, whether the watch is connected to a smartphone
or not. The watch requires a smartphone and the app
for full smartwatch functionality, such as notifications
and activity tracking. The watch cannot be used with a
tablet.
Q: IS THE WATCH WATER RESISTANT?
Your watch is tested to meet international standards for
water resistance. Check the product specifications for
your watch to determine its water resistance. Movado
Group, Inc. (MGI) recommends not wearing your
watch when showering or swimming.
You should avoid submerging your watch in water or
allowing the contact pins to get wet. Moisture and
electrolyte residues (salts and chlorides) can cause
corrosion and possibly short-circuit the contact pins.
If the contact pins get wet, wipe them with isopropyl
alcohol, and then dry them with a soft cloth.
NOTE: The contact pins must be moisture-free before
you attach the charging cable.
To maintain water resistance, yearly maintenance is
required. The gaskets and crown that seal the case
are subject to wear and deterioration under normal
use. These parts should be inspected and replaced as
needed each time your watch is opened for service,
including battery changes. An authorized watch repair
center will automatically retest your watch for water
resistance as a routine step in all service orders. Please
find the appropriate repair center for your region:
AMERICAS:
MGI
109 State Street
Moonachie, New Jersey 07074
EUROPE AND MIDDLE EAST:
Call +800.0066.4700
Call +800.328.71224 (Turkey Only)
Email [e-mail]
NOTES: Water resistance applies only to your
watch case; some watch straps should not be worn
underwater or subjected to wet conditions.
Do not drop your watch or bang it against a hard
surface. Water resistance must be rechecked after
every violent shock.
CAUTIONS: Do not subject your watch to a pressure/
depth greater than the depth stated in the product
specifications for your watch, or the watch could be
damaged and your warranty voided.
Do not operate your watch button or pull out the crown
while your watch is wet or underwater.
NOTE: Movado Group, Inc. (MGI) will not be
responsible for any damage caused by or related
to leakage originating from improper handling or
damage to the case, crown, gaskets, or crystal.
Q. WHERE CAN I FIND THE WATCH SERIAL
NUMBER?
The watch serial number is etched on the back of the
watch. After the app is installed on your smartphone
and the watch and phone are paired, you can also
access the serial number inside the app. Tap the
SETTINGS icon, then tap HELP & SUPPORT, and then
find the serial number at the top of the screen.
Q. WHY DOESN’T THE SERIAL NUMBER IN THE
APP MATCH THE SERIAL NUMBER ON THE BACK
OF THE WATCH?
If your watch has undergone repairs at a service
center and the original module was replaced, the
serial number etched on the back of the watch may no
longer match the serial number that shows in the app.
GENERAL INFORMATION:

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INSTALLING THE SMARTPHONE APP:
Q. WHICH VERSIONS OF IOS OR ANDROID ARE
SUPPORTED?
The app is designed for use with most smartphones
running iOS version 9 and later or Android version 4.4
and later.
NOTE: As of September 15, 2016, iOS versions
8.4.1 and below are no longer supported.
Q. WHICH PHONES ARE SUPPORTED?
Most smartphones running iOS version 9 and later
or Android version 4.4 and later are supported. The
Motorola Droid Turbo 2 is not supported by the app.
Q. ARE TABLETS SUPPORTED?
No. Tablets, including iPads and Android tablets, are
not supported. The app works only with smartphones
running iOS version 9 and later or Android version 4.4
and later.
Q. HOW DO I INSTALL THE APP ON MY PHONE?
Open the app store on your phone and search for
the watch name, and download and install the app.
Alternatively, download the app from http://www.
smartsupport.mgiservice.com
Q. HOW MANY SIGN-IN ATTEMPTS WILL THE APP
GIVE ME?
After entering an incorrect password for the third time,
you will have to wait 15 minutes before attempting to
sign in again.

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USING THE SMARTWATCH:
Q. WHY IS THE WATCH NOT RESPONDING
DURING INITIAL SETUP?
When purchased, the watch may be in “shipping
mode.” To activate the watch, charge the watch for
at least four hours, and then press and hold the watch
button until lights move around the edge of the dial.
Activation can take 5 to 10 seconds.
Q. HOW DO I SET THE TIME?
Gently pull out the watch crown until it clicks. Rotate
the crown in either direction to move the hour and
minute hands to the correct time, and then push it back
in.
Q. CAN THE WATCH LIGHT UP TO DISPLAY THE
TIME WHEN IT’S DARK?
Yes. Press the watch button once for Digital Time view,
which shows the time using the watch LED lights. The
lights illuminate to show the current time as determined
by the phone app. The icon and the hour light
illuminate. The minute light blinks.
For example, at 10:09, the 10 o’clock light illuminates
and the 1 o’clock light illuminates and then quickly
blinks four times to let you know it is four minutes past
10:05, or 10:09. At 10:10, the 10 o’clock light
illuminates and the 2 o’clock light illuminates (without
blinking) to indicate it is exactly 10:10.
If the hour and minute are represented by the same
light, the light illuminates to show the hour, and then
blinks once to indicate the minute. If it is exactly on
the minute (for example, 10:50), the light does not
blink again. Otherwise, it quickly blinks the number of
minutes past the marker. At 10:51, the 10 o’clock light
illuminates, blinks once, and then quickly blinks again,
to represent 10:51.
Q. HOW DO I TRANSFER OWNERSHIP OF THE
WATCH, OR USE THE WATCH WITH A DIFFERENT
PHONE?
1. In the app, tap the SETTINGS icon. Then tap either
SIGN OUT or REMOVE WATCH.
2. Respond to any dialog boxes that open. The app
returns to the login screen.
3. If the watch is actively connected to the phone
when you sign out or remove the watch, the watch
automatically resets to factory settings.
If the watch is not actively connected to the phone
when you sign out or remove the watch, reset the
watch to factory settings using the following steps:
a. Press and hold the watch button for 22
seconds.
b. After all lights cycle clockwise once, release
the button.
c. The lights cycle counterclockwise, blink
once, and then the watch resets.
NOTE: After the factory reset, the lights cycle
clockwise, indicating the watch is in Bluetooth pairing
mode.
If you are using Android, the watch is now unpaired
and ready to pair with a different phone.
If you are using iOS:
a. Open the phone SETTINGS menu, then tap
BLUETOOTH.
b. Tap the Iicon next to the watch name.
c. Tap FORGET THIS DEVICE. The watch is
now unpaired and ready to pair with a
different phone.
Q. WHAT IS THE DIFFERENCE BETWEEN SIGN
OUT AND REMOVE WATCH?
SIGN OUT allows you to delete sign-in with a different
account. Signing in with a new account after signing
out deletes your locally-stored user data, such as app
settings and activity information.
REMOVE WATCH allows you to stay signed in and
associate a new watch with your account.
Q. CAN I USE MY WATCH TO ANSWER A CALL
OR TEXT?
No, the watch only receives notifications of calls and
texts from your smartphone. Use your phone to answer
calls or respond to texts.
To dismiss a notification or decline a call, press the top
watch button once.

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PAIRING YOUR SMARTWATCH WITH YOUR PHONE:
Q. HOW DO I TURN BLUETOOTH ON OR OFF
ON MY PHONE?
Bluetooth is usually found in Settings on both iOS and
Android phones. See the manufacturer’s documentation
for specific instructions to enable or disable Bluetooth
on your device.
Q. HOW DO I PAIR THE WATCH WITH MY
PHONE?
1. Make sure Bluetooth is enabled on your phone.
2. Open the watch app, create a new account or sign
in, and then follow the onscreen instructions.
3. The app automatically searches for nearby watches.
When prompted, press and then release the watch
button. The lights rotate around the dial.
NOTE: If the watch lights do not rotate around the
dial after pressing the button, the watch may still be
in shipping mode. To exit shipping mode, press and
hold the watch button until lights move around the
edge of the dial. Activation can take 5 to 10
seconds.
4. When the phone app finds your watch, tap
CONNECT WATCH. If prompted, press and
release your watch button. The phone app notifies
you when the phone and watch have paired
successfully.
5. In the phone app, enable ACCESS
NOTIFICATIONS, ACCESS CONTACTS, and
ACCESS CALENDARS. You must enable access
for all three for your watch to work properly. Then,
tap NEXT.
6. Swipe through the app tutorial to learn more about
using your watch, and then configure the watch
notifications and preferences to complete setup.
NOTE: For more detailed information, see the
online user guide.
Q. CAN I PAIR MULTIPLE WATCHES WITH MY
PHONE?
iOS: Yes, you can pair multiple watches with your
phone, however the phone sends notifications to only
one watch. To receive notifications on a different
watch, remove the watch that is currently paired, and
then pair the other watch. If your iPhone is paired
with any device that can receive notifications via
Bluetooth (such as a car audio system that receives text
messages), your watch will not receive notifications.
Android: Yes, you can pair multiple watches with your
phone, and your phone will send notifications to all of
your paired watches and devices at the same time.
Q. WHY CAN’T MY PHONE FIND OR CONNECT
TO THE WATCH?
• Make sure Bluetooth is enabled in the phone settings.
• Increase the signal strength by moving the watch
closer to the phone.
• Make sure the watch is in pairing mode by pressing
the bottom watch button until the Setup screen displays.
• Make sure the watch is charged.
• If you are using iOS, make sure the watch is not
already connected at a system level by checking
Bluetooth settings and forgetting any connected
watches.
Q. MY WATCH KEEPS DISCONNECTING
FROM MY PHONE. HOW DO I MAKE THEM
RECONNECT?
• If the watch and phone are out of Bluetooth range
for over an hour, reconnect the watch and phone by
pressing the watch button. You may need to open the
app on your phone to reconnect.
• Make sure the watch is not in Airplane Mode and
that Bluetooth is enabled.
• On the phone, turn Bluetooth off and on, and turn
AIRPLANE MODE on and off.
• If the watch is not communicating or the phone app
indicates it is disconnected from the watch, close the
app and then restart the app.
• In iOS, close the app by double-tapping the phone’s
home button and swiping up on the app. Restart the
app to reconnect to the watch.
• In Android, force quit the app. See the phone
manufacturer’s documentation for instructions specific to
your device. Restart the app to reconnect to the watch.

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• Restart the phone and then open the app to reconnect.
• If none of the above solutions worked to reconnect the
watch and the phone, delete the app from your phone
and reset the watch to factory settings.
NOTE: Resetting the watch to factory settings removes
all user data from the watch. Reset the watch only if you
are experiencing a serious problem that has not been
solved after trying all other troubleshooting methods,
or if you are transferring ownership of the watch to
someone else.
Follow these steps to reset the watch to factory settings:
1. Press and hold the watch button for 22 seconds.
2. After all lights cycle clockwise once, release the
button.
3. The lights cycle counterclockwise, blink once, and
then the watch resets.
NOTE: After the factory reset, the lights cycle
clockwise, indicating the watch is in pairing mode.
• If the watch still does not connect, contact support
for help or repair. In the app, tap the SETTINGS
icon, then tap HELP & SUPPORT, and then find the
customer service number at the bottom of the screen.
Alternatively, visit http://www.smartsupport.mgiservice.
com
PAIRING YOUR SMARTWATCH WITH YOUR PHONE:

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NOTIFICATIONS AND SETTINGS:
Q. WHAT DO THE LIGHT NOTIFICATIONS
INDICATE?
• The icon blinks when you have an incoming call.
• The icon and the 11, 12, and 1 o’clock lights blink
quickly when you receive a text message or other high-
priority, third-party app notification.
• The icon and the 11, 12, and 1 o’clock lights blink
slowly when you receive an email or other low-priority,
third-party app notification.
• The watch illuminates at a reminder time before a
calendar event, and then lights indicate the hour and
minute of the event.
• The icon illuminates, and then all other lights illuminate
in sequence, when you have reached your daily step
goal.
• When you have an incoming call or text from a
favorite contact, the icon and one of the LED lights
that corresponds to the favorite contact will blink. The
watch vibrates with eight long pulses for phone calls,
and four short pulses for texts from favorite contacts.
NOTE: For more information about notifications,
including instructions to customize the watch
notifications, see the online user guide.
Q. WHAT DO THE VIBRATION PATTERNS
INDICATE?
Most high-priority notifications use a longer vibration
pattern than low-priority notifications.
The following table describes the default vibration
notification patterns:
NOTE: For more information about notifications,
including instructions to customize the watch
notifications, see the online user guide.
Q. HOW DO I DISMISS A NOTIFICATION ON THE
WATCH?
To dismiss a notification or decline a call, press the
watch button once.
Q. HOW DO I TEMPORARILY DISABLE
NOTIFICATIONS AND PREVENT THEM FROM
ALERTING THE WATCH?
To disable notifications for a time period:
1. In the app, tap the SETTINGS icon.
2. Tap the on/off switch next to SILENCE WATCH
NOTIFICATIONS BETWEEN [XX] AND [XX] to
turn quiet mode on or off.
3. Enter values in the Start Time and End Time boxes to
specify the hours that you want notifications
silenced. This starts and ends quiet mode at a
specific time and can be set to reoccur, like an
alarm.
• Only device alerts are displayed on the watch in
quiet mode. All lights on the watch turn off.
• To permanently disable notifications for specific apps,
tap NOTIFICATIONS on the app home screen. Tap
the switch next to the notification type to toggle that
notification on or off. Tap EDIT to enable or disable
notifications from specific third-party apps.
Q. EMAIL NOTIFICATIONS FROM MY IPHONE ARE
NOT DISPLAYING ON MY WATCH.
Make sure the Notification Center is enabled on your
phone.
1. Open your phone settings. Tap MAIL, then
CONTACTS, and then CALENDARS.
2. Select the account that you want to notify the watch.
Make sure SHOW IN NOTIFICATION CENTER is
turned on.

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NOTIFICATIONS AND SETTINGS:
Q. TEXT NOTIFICATIONS FROM MY IPHONE ARE
NOT DISPLAYING ON MY WATCH.
The iPhone text app must be closed to receive text
message notifications on your watch. If you are not
receiving messages, make sure the app is closed on
your phone.
Q. I SET UP NOTIFICATIONS THROUGH THE
WATCH APP ON MY IPHONE, BUT I’M NOT
GETTING NOTIFICATIONS ON MY WATCH.
The watch app needs to be open on your phone for
notifications to work. Make sure the app is active on
your phone.
Q. NOTIFICATIONS ARE NOT DISPLAYING ON MY
WATCH.
• The watch app needs to be open on your phone for
notifications to work. Make sure the app is active on
your phone.
• Make sure that the watch and phone are within
Bluetooth range and connected. Open the app and
confirm that the watch is connected.
•For your watch to receive notifications from your
phone, notifications for those apps must be enabled
in your phone’s settings. For instructions to enable app
notification on your phone, see the user instructions for
the phone.
• Make sure that the watch is adequately charged.
• Make sure that the watch is not in quiet mode. To
check the quiet mode setting, do the following:
1. In the phone app, tap the SETTINGS icon.
2. Check the on/off switch next to SILENCE WATCH
NOTIFICATIONS BETWEEN [XX] AND [XX]. If
quiet mode is on, tap the switch to turn it off and
enable notifications.
• Make sure that all notification permissions are
enabled. On the app home screen, tap the SETTINGS
icon, then tap PERMISSIONS, and make sure the
app is granted access to notifications, contacts, and
calendar.
• Make sure that notifications are enabled. On the app
home screen, tap NOTIFICATIONS. Verify that the
notifications you want to see are turned on.
Q. WHY AM I STILL GETTING CALENDAR
NOTIFICATIONS ON MY WATCH, EVEN THOUGH
I TURNED OFF NOTIFICATIONS FOR THE APP IN
ANDROID SETTINGS?
Turning off the app notifications in Android Settings
does not block calendar notifications. To ensure that
calendar notifications are not delivered to your watch,
use the following steps:
1. On the app home screen, tap NOTIFICATIONS.
2. Tap the Calendar notification on/off switch to the
OFF position.
3. To block notifications from select calendars and
allow notifications for others, leave the Calendar
group notification setting ON, then tap EDIT, and
then deselect the calendars you want to block.
Q. HOW DO I TURN ACTIVITY TRACKER (DAILY
STEPS TRACKING) ON OR OFF?
To turn the Activity Tracking switch on or off:
1. In the app, tap the SETTINGS icon.
2. Next to Activity Tracking, tap the On/Off switch.
Q. HOW DO I CHANGE THE NUMBER OF STEPS
FOR THE DAILY GOAL?
1. In the app, tap the SETTINGS icon.
2. Next to DAILY GOAL, select the current number of
steps.
3. Tap inside the DAILY GOAL box and enter your
target number of steps per day. Then tap SAVE.
Q. CAN I SET THE WATCH AS A “TRUSTED
DEVICE” IN ANDROID?
In Android, a trusted device can automatically unlock
your phone when it is paired and connected. The
smartwatch can be set as a trusted device to keep your

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phone unlocked when it is connected; however, the
watch may not display a PIN.
Q. HOW DO I TURN BLUETOOTH/AIRPLANE
MODE ON OR OFF?
• Turning on Airplane Mode disables Bluetooth on your
watch. Turning off Airplane Mode enables Bluetooth.
• To turn Airplane Mode on, when no lights are
illuminated and no notifications are active, press and
hold the watch button until all twelve lights illuminate
and then disappear on both sides, from bottom to top.
Release the watch button when the watch vibrates
once.
• To turn off Airplane Mode, press and hold the watch
button until all 12 lights illuminate and then disappear
on both sides, from top to bottom. Release the watch
button when the watch vibrates once.
NOTE: Airplane Mode status is not displayed in the
app.
Q. HOW MANY CONTACTS CAN I SAVE IN MY
FAVORITE CONTACTS LIST?
• Add up to 12 contacts to the favorites list in the
smartphone app. You can use the favorite contacts list
to filter calls and texts.
• When you have an incoming call or text from a
favorite contact, the icon and one of the LED lights that
corresponds to the favorite contact will blink. The watch
vibrates with eight long pulses for phone calls, and four
short pulses for texts from favorite contacts.
• To receive call and text message notifications
from only your favorite contacts, in the phone app,
tap NOTIFICATIONS. Then tap the switch next to
FAVORITE CONTACTS to only receive notifications
from your favorite contacts.
NOTE: If a contact has multiple phone numbers, each
phone number must be selected individually and will
count towards the limit of 12.
NOTIFICATIONS AND SETTINGS:

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BATTERIES AND CHARGING:
Q. HOW DO I CHARGE THE WATCH?
1. Connect the USB end of the power cable to a
power source, such as a USB port on your computer
or a USB-to-AC plug adapter connected to a wall
outlet.
2. To connect the cable to the watch, align the charger
with the charging pins on the back of the watch and
press the charger into the charging slot until it clicks.
The watch vibrates twice and the battery status
displays on the app when the charger is connected
properly.
NOTE: If the battery is fully depleted, the watch may
not immediately vibrate the first time you connect the
watch to the charger.
3. Charge the watch for at least four hours.
4. When finished, first disconnect the power cable from
the power source, and then disconnect the charger
from the watch.
NOTE: Each time you charge the watch, disconnect
the cable from the power supply, and thoroughly
wipe the charger and watch contact pins with a soft,
lint-free cloth. Never use soap or any other chemicals
to clean the watch contact pins or charger.
Q. WHAT TYPE OF POWER SUPPLY SHOULD I USE
WHEN CHARGING THE WATCH?
Use a USB-to-AC charger, such as the charger that
came with your smartphone.
Alternatively, you can connect the power cable to a
USB port on your computer, although the watch may not
charge as quickly using this method.
Q. HOW LONG DOES THE WATCH TAKE TO
CHARGE?
It takes approximately two to three hours to charge the
battery from 25% to 100%.
Q. HOW OFTEN DO I NEED TO CHARGE THE
WATCH?
You should be able to use the watch for five to seven
days with low use before it needs to be recharged.
Q. HOW DO I VIEW THE AMOUNT OF DIGITAL
BATTERY REMAINING?
• In the phone app, view the remaining battery
percentage at the bottom of the home screen.
• On the watch, when no lights are illuminated and no
notifications are active, press the button three times to
view the battery status. The lights between 3 and 9
o’clock show the remaining charge.
• When the battery that powers the digital functions of
your watch has less than a 20% charge, a notification
displays on your watch. When the digital watch battery
has less than a 10% charge, another notification
displays.
• When all seven lights are illuminated, the battery is
fully charged.
• When the lights between 4 and 8 o’clock are
illuminated, the remaining charge is 75%.
• When the lights between 5 and 7 o’clock are
illuminated, the remaining charge is 50%.
• When only the 6 o’clock light is illuminated, there is
less than 25% charge remaining.
• There is an automatic notification for low battery on
the watch. The bottom light blinks to indicate that the
battery level is critically low.
Q. WILL THE WATCH STILL KEEP TIME IF THE
BATTERY LEVEL IS CRITICALLY LOW?
The watch contains two batteries. One battery
controls the digital functions of the watch and can
be recharged. The other battery controls the analog
functions of the watch and is not rechargeable. When
the digital battery level is critically low, the other battery
continues to power the analog watch function.

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BATTERIES AND CHARGING:
Q. THE WATCH HANDS STOPPED MOVING, BUT
I STILL GET NOTIFICATIONS AND THE WATCH IS
STILL CONNECTED TO THE PHONE.
The battery that powers the analog watch functions
might need to be replaced. Battery replacement
requires service from an Authorized Repair Center.
Please find the appropriate repair center for your
region:
AMERICAS:
MGI
109 State Street
Moonachie, New Jersey 07074
EUROPE AND MIDDLE EAST:
Call +800.0066.4700
Call +800.328.71224 (Turkey Only)
Email [e-mail]
Never open the watch or attempt to replace the
batteries yourself; opening the watch case will void
your warranty. Movado Group Inc. (MGI) assumes
responsibility only for service performed at its
Authorized Repair Centers.
Q. CAN I REPLACE THE WATCH BATTERIES?
No. Removing or replacing the batteries yourself voids
warranty coverage. Battery replacement requires
service from an Authorized Repair Center. Please find
the appropriate repair center for your region:
AMERICAS:
MGI
109 State Street
Moonachie, New Jersey 07074
EUROPE AND MIDDLE EAST:
Call +800.0066.4700
Call +800.328.71224 (Turkey Only)
Email [e-mail]
Never open the watch or attempt to replace the
batteries yourself; opening the watch case will void
your warranty. Movado Group Inc. (MGI) assumes
responsibility only for service performed at its
Authorized Repair Centers.
Q. WHY ISN’T THE WATCH CHARGING?
The charger may not be connected to the watch
correctly. Be sure to press the charger firmly onto the
back of the watch until you hear a click. The watch
vibrates twice and the battery status displays when the
charger is connected properly.
NOTE: If the battery is fully depleted, the watch may
not immediately vibrate the first time you connect the
watch to the charger.
If the watch is still not charging, you may need to clean
the charger contact pins on both the watch and the
power cable. Disconnect the cable from the power
supply, and thoroughly wipe the charger and watch
contact pins with a soft, lint-free cloth. Never use soap
or any other chemicals to clean the watch contact pins
or charger. Cleaning is recommended each time before
you charge your watch.

12
UPDATING AND RESETTING:
Q. HOW DO I UPDATE THE WATCH FIRMWARE
OR THE APP?
When an update is available, a notification is
displayed on the app home screen. Charge the watch
to at least 80% and leave the charger attached. Tap
INSTALL NOW and then START INSTALLATION to
install the update. Do not press the watch button or
close the app until the update is Complete.
NOTE: The watch must be charged to at least 80%
and attached to the charger to install an update.
Q. WHAT DO I DO IF AN UPDATE FAILS?
• If an error message displays, tap RETRY.
• Ensure that the watch is charged to at least 80% and
attached to the charger.
•If the problem persists, cancel the update and contact
Customer Support via the Help & Support section in the
app.
Q. A FIRMWARE OR SOFTWARE UPDATE FAILED
AND NOW MY WATCH ISN’T WORKING.
Reset the watch to factory settings following the steps
below.
NOTE: Resetting the watch to factory settings removes
all user data from the watch. Reset the watch only if you
are experiencing a serious problem that has not been
solved after trying all other troubleshooting methods,
or if you are transferring ownership of the watch to
someone else.
1. Press and hold the watch button for 22 seconds.
2. After all lights cycle clockwise once, release the
button.
3. The lights cycle counterclockwise, blink once, and
then the watch resets.
NOTE: After the factory reset, the lights cycle
clockwise, indicating the watch is in Bluetooth
pairing mode.
Q. HOW DO I RESET THE WATCH TO FACTORY
SETTINGS?
NOTE: Resetting the watch to factory settings removes
all user data from the watch. Reset the watch only if you
are experiencing a serious problem that has not been
solved after trying all other troubleshooting methods,
or if you are transferring ownership of the watch to
someone else.
Follow these steps to reset the watch to factory settings:
1. Press and hold the watch button for 22 seconds.
2. After all lights cycle clockwise once, release the
button.
3. The lights cycle counterclockwise, blink once, and
then the watch resets.
NOTE: After the factory reset, the lights cycle
clockwise, indicating the watch is in Bluetooth pairing
mode.

13
MAINTENANCE, SUPPORT, WARRANTY, AND REPAIR:
Q. HOW DO I CLEAN THE WATCH?
Before cleaning, make sure the power cable is
disconnected from the power supply. Thoroughly
wipe the charger and watch contact pins with a soft,
lint-free cloth. Never use soap or any chemicals to
clean the watch or charger contact pins. Cleaning
is recommended each time before you charge your
watch.
Q. WHERE CAN I FIND ADDITIONAL
MAINTENANCE AND SUPPORT INFORMATION?
For additional general watch care and maintenance
information, as well as customer service and support,
open the app and tap the Settings icon, and then tap
HELP & SUPPORT. Alternatively, visit http://www.
smartsupport.mgiservice.com (in English).
Q. WHAT DO I DO IF MY WATCH NEEDS REPAIR?
If your watch needs repair, adjustment, or a new
battery, please find the appropriate repair center for
your region:
AMERICAS:
MGI
109 State Street
Moonachie, New Jersey 07074
EUROPE AND MIDDLE EAST:
Call +800.0066.4700
Call +800.328.71224 (Turkey Only)
Email [e-mail]
Never open the watch or attempt to replace the
batteries yourself; opening the watch case will void
your warranty. Movado Group Inc. (MGI) assumes
responsibility only for service performed at its
Authorized Repair Centers.