
SERVICE & WARRANTY INFORMATION
How to Get Service Under the Terms of the Limited One-Year Warranty
For warranty repair, do not return your product to the place of purchase. Instead,
follow the instructions below to obtain warranty service as our dealer network is not
prepared to service the product under the terms of this warranty.
!First, e-mail, write, call or fax an Authorized M.T.H. Service Center in your area or
M.T.H. Electric Trains to obtain Repair Authorization. You can find the list of
Authorized Service Centers on the M.T.H. website, www.mth-railking.com.
Gateway Drive, Columbia, MD 21046; tel: 410-381-2580; fax: 410-423-0009),
stating when the item was purchased and describing the problem. If you contact
M.T.H., you will be given a return authorization number to assure that your
merchandise will be properly handled upon its receipt.
!CAUTION: Make sure the product is packed in its original factory packaging
including its foam and plastic wrapping material so as to prevent damage to the
merchandise. The shipment must be prepaid and we recommend that it be
insured. A cover letter including your name, address, daytime phone number, e-
mail address (if available), Return Authorization number, a copy of your sales
receipt and a full description of the problem must be included to facilitate the
repairs. Please include the description regardless of whether you discussed the
problem with a service technician when contacting the Service Center or M.T.H.
for your Return Authorization.
!Please make sure you have followed the instructions carefully before returning
any merchandise for service.
Limited One-Year Warranty
All M.T.H. ® products purchased from an Authorized M.T.H. Train Merchant are
covered by this warranty.
See our web site at www.mth-railking.com or call 1.888.640.3700 to identify anAuthorized
M.T.H. Train Merchant near you.
M.T.H. products are warrantied for one year from the date of purchase against defects in
material or workmanship, excluding light bulbs and traction tires. We will repair or replace
(at our option) the defective part without charge for the parts or labor, if the item is returned to
an Authorized M.T.H. Service Center or M.T.H. Electric Trains within one year of the
original date of purchase. This warranty does not cover damages caused by improper care,
handling, or use. Transportation costs incurred by the customer are not covered under this
warranty.
Items sent for repair must be accompanied by a return authorization number, a description of
the problem, and a copy of the original sales receipt from an Authorized M.T.H. Train
Merchant, which gives the date of purchase. If you are sending the item to M.T.H., call 410-
381-2580, fax 410-423-0009, or e-mail the Service Department at to obtain a return
authorization number. If you are sending this product to an Authorized Service Center,
contact that Center for their return authorization.
This warranty gives you specific legal rights, and you may have other rights that vary from
state to state.
www.mth-railking.com
© 2001 M.T.H. Electric Trains, 7020 Columbia Gateway Drive, Columbia Maryland 21046-1532
M.T.H. Trademark: M.T.H. Elctric Trains®, M.T.H.®, and RailKing®.