Multi-COM LTE+ User manual

Multicom LTE+
Installation Guide
Edition 02/2020

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For help with your Multicom, please
contact Multicom Customer Service,
email: [email protected]
online: www.suretek.com.au
phone: [phone] ([phone])
Multicom ® is a registered trademark.
Copyright © 2020 Multicom Systems.
All rights reserved.
Contacting us:
2
Free Apps / Software
• To configure Multicom in-field - TechTools
• To allow user remote control - AlarmLINK
• When no PSTN comm path - Multicom Smart Modem
Install and Configure Multicom
• Configure AlarmLINK (optional)
Connect to WiFi
• Without password
• With password
Program Multicom with TechTools
• Add users to AlarmLINK
• Commisioning
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Handy Section Reference
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• Multicom LTE+ Alarm Communicator, fitted with
1 Telstra SIM and 1 Optus SIM
• LTE Antenna (Male Connector)
• WiFi Antenna (Female Connector)
• 2x 3K3 Resistors
• 2x 6K8 Resistors
•
• Connection Block
• Tamper Lead
• Antenna Fly Wire – Male Connector
• Antenna Fly Wire – Female Connector
• Velcro Strips
• Tamper Pin Jumper (fitted)
• RJ12 Cable
• Installation Guide
What’s in the Box
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You should find everything you need:

TechTools is comprehensive tool that allows technicians
to manage, configure and commission Multicom alarm
communicators in the field, in real-time:
• Program Multicom device
• Test signal strength in each wireless comm. path
• Program relay operation and zones, enable/disable
• Add a customer to use the alarmLINK app
Also:
• Centrally manage and configure Multicom devices
• Administer any number of field technicians
• View all activity-alarms, polls, and poll fails
• Use built-in complete library of alarm panel manuals
Free Apps / Software
TechTools:
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2 ways to use
TechTools:
1. TechTools App
2. TechTools web
portal for computers.
Configure onsite / in-field - TechTools App
For more information, please see page 7.

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• Remotely arm/disarm
• Generate panic alerts
• Control doors, light & gates
• View complete alarm history
AlarmLINK:
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To offer AlarmLINK, you
will need to install and set
up TechTools and use the
add customer function.
* Colour scheme
configurable via TechTools
To add your logo to AlarmLINK
send a copy (on a transparent
background, if possible) to:
Brand AlarmLINK with your LOGO
Free Apps / Software
AlarmLINK APP - Allow End User Remote Control
For more information, please see page 11.
[email protected]
AlarmLINK is a Smart Phone App that will empower your
customers to:

The Multicom Smart Modem creates an IP-based, virtual modem
connection between Upload/Download (U/D) software and an
alarm panel at client sites.
The Multicom Smart Modem (MSM):
• Is a time saving feature
• Provides remote configuration access to alarm panels while
attached to U/D enabled Multicom devices
• Allows traditional U/D programming software to
communicate with the alarm system.
Multicom Smart Modem:
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MULTICOM
SMART
MODEM
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Free Apps / Software
Multicom Smart Modem
IP-based, virtual
modem connection.
For more information, please see page 13.
No PSTN Comm Path

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Using The Apps - TechTools
Online Desktop Portal or Smart Phone App
Using TechTools on a Smart Phone:
Using TechTools on a desktop:
You will need access to the TechTools Portal. Call or email
Suretek to request access to TechTools Online Desktop Portal.
Portal screens may differ slightly from app.
1. Download TechTools from your App Store
2. Install App on your smartphone
3. REQUIRED: Register for TechTools TechCode
(Steps on next page)
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Manage your alarm communicators from a PC or mobile.
Getting Started - Online or Smartphone
APPS:
https://techtools.suretek.com
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ONLINE:

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Open TechTools on Smartphone
Fill in the detail page
Tap Register me to recieve TechCode
Your TechCode will be displayed, and
also emailed to you.
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Using TechTools on Smart Phone
Required - Register for TechCode
Step
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Tap New Registration
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Step
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Authorize your TechCode: see next
page

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Using TechTools
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You are required to forward your TechCode to the owner of the
Multicom device for authorisation.
Authorisation of TechCode
You must attach the TechCode to the Multicom device to get
connected. To activate call the Multicom Activation Centre on
1300 603 704.
Owner of Multicom device
Technician from Monitoring Centres/ Bureaus:
!Note: Online Portal users will see Multicom Master TechCode
displayed as Multicom Administrator Login in future versions.