Multi-COM BMC-3G User manual

MULTICOM BMC-3G
for Bosch Solution 2000/3000 panels
Codeveloped
with BOSCH
INSTALLATION GUIDE

3Introduction
Contacting us:
For help with your Multicom, please
contact Multicom Customer Service,
email: [email protected]
online: www.suretek.com.au
phone: [phone] ( [phone])
Multicom ® is a registered trademark.
Copyright © 2017 Multicom Systems.
All rights reserved.
Introduction
There are 14 steps in this Multicom BMC-3G Installation
Guide. Please ensure you complete each step in order.
BMC-3G
(steps 1 - 3)
Connect
the BMC-3G
communicator to
your Bosch alarm
panel.
Contents
Introduction........................................................3
Connect the Multicom BMC-3G......................4
Arm/Disarm for AlarmLINK................................7
Test Signal Strength............................................10
Install TechTools.................................................11
Program the Multicom......................................14
Warranty Statement..........................................22
Copyright Notice & Disclaimers......................26
Board Overview................................................27
Drilling Template...............................................28
Resources..........................................................32
TechTools
(steps 7 - 14)
Install TechTools
and program the
Multicom. Add
relays and techs.
Use TechTools to
add customers
to AlarmLINK and
your logo.
AlarmLINK
(steps 4 - 6)
Setup arm/disarm
to give customers
control of the
Multicom via the
AlarmLINK app.
Scan QR
codes
to access
tutorials

4 5Connect the Multicom BMC-3G Connect the Multicom BMC-3G
Connect the Multicom BMC-3G
An overview of the basic hardware installation steps. The
full Multicom manual is available --> bit.ly/mc3gman.
1. Mount the Panel
The BMC-3G ts into any standard alarm panel
housing.
Mounting or
placement inside the
existing alarm panel
housing requires the
provided y lead to
be attached and the
included antenna to
be mounted to the
top of the panel.
Drill Bit Size - 7mm
Note: If the BMC-3G is being installed in a
poor signal area, please consider using
a high-gain antenna available from your
Multicom supplier.
2. Connect to the Bosch Panel
The BMC-3G connects directly to the Bosch panel
as shown in the wiring diagram below.
If the12V auxiliary power output is unable to supply
the required 200mA, connect to a xed 12V DC
power supply (>200mA).
Bosch Panel
BMC-3G
BATTERY
COM
PWR 1
+ -
PWR
R
A
Y
COM
B
R Y G B
G
B
AB COMPWR A B

7Arm/Disarm for AlarmLINK (Optional)6Connect the Multicom BMC-3G
3. Auto programming/Conguration (Solution 3000)
When the Multicom BMC-3G is rst connected to
the Bosch Alarm panel bus and powered up, it
will attempt to program the settings required for
correct alarm communications (RSC password
/ Installer code must match). This is done
automatically using the same method as a direct
connection (DLA USB Serial) and A Link.
Auto Conguration details
713 Transmit Format > Select Receiver 1> CSVIP
714 Subscriber ID (Account Code) > receiver 1 >
Enter account code
715 IP+PORT/Email > Receiver 1 > 1.1.1.1:1
721 Network Module > Network Module 1 > 2 -
Used, Config
722 A-Link/RSC Password > You can change
this and the BMC-3G program option 37 if
required. (RSC = Remote Security Control)
731 Enabled (stay mode arm disarm report enable).
Note: 734 arm/disarm report are enabled by default.
Arm/Disarm for AlarmLINK (Optional)
Prepare your BMC-3G for arm/disarm and the AlarmLINK
app, (if you don’t want to setup arm/disarm, skip to step 6).
AlarmLINK is a free-of-charge app that allows
customers to control the Multicom via their
smartphone.
Provides your existing alarm
system with powerful new
features & superior security
Send panic alarms with your
location to your monitoring centre.
Remotely arm &
disarm your alarm system
Remotely control
lights, doors & gates

View alarm history
on your phone

Connect from anywhere in the world
Protect your family &
employees by downloading
on multiple devices.

AlarmLINK
3G
bit.ly/alinkapp
AlarmLINK App Download
for Android and iPhone
BMC-3G
Signal Strength LEDs
Current SMS in use Fault LED
3G connection status Communications LED
Tamper connection
If auto programming fails due to mismatch
RSC password/installer code. Then you can
re-initiate auto-programming by removing the
Add jumper, wait 5 seconds, then replace.
IMPORTANT For correct operation of all functions, any
changes to the RSC password (722) or Installer Code (21)
must also be programmed in TechTools Option 38 and 39
to allow the Multicom access to the 3000-series SDI2 Bus.

8 9Arm/Disarm for AlarmLINK (Optional) Connect the Multicom BMC-3G
4. BMC-3G Programming
The BMC-3G program settings for the RSC
Password and Bosch Installer code must match the
settings programmed in the Solution panel to allow
communication on the SDI2 Bus. These settings
can be changed in the BMC-3G via Techtools, or,
during commissioning (see below)
Details for programming via TechTools are covered in
the section “Program the Multicom”
1. PLEASE READ BEFORE PROCEEDING
When a user requests arm/disarm, the
AlarmLINK app will not show the request
was successful until the open/close report
is received at the monitoring center. These
reports are also used to sync the AlarmLINK app
so the user can verify if the panel is currently
armed or disarmed.
The Bosch panel will not generate the open/
close reports until AFTER the exit and entry
delays so the user will experience spinning
wheel while waiting for the open/close report
to be delivered. If the reports are not enabled
the customer will experience a timeout after
2 minutes and, the arm/disarm state will not
synchronise correctly on the AlarmLINK app.
Bosch solution 3000 programming for exit and
entry delay is in location 311 and 313.

11Install TechTools10 Test Signal Strength
Test Signal Strength
5. Test signal -when you power up the BMC-3G
the SIM, 3G, COMMS and POWER LED’s should
turn green once connected.
SIM LED:
Solid = using SIM1
Fast Flashing = searching for network
Flashing = using SIM2
3G LED:
Solid = 3G network connected/polling
Flashing = 2G network
COM LED:
Solid = active connection
Flashing = communicating
To check the signal strength on
the Inactive SIM you can press
the ‘Carrier Test’ button to switch
SIM or log into it via the TechTools
app and visit the ‘Survey’ tab.
Minimum 2 bars required.
BMC-3G
Signal Strength LEDs
Current SMS in use Fault LED
3G connection status Communications LED
Tamper connection
SIGNAL STRENGTH
INDICATOR (1 to 4)
BMC-3G
Signal Strength LEDs
Current SMS in use Fault LED
3G connection status Communications LED
Tamper connection
Install TechTools
To complete this next section you will need to install the
TechTools app onto your smartphone.
TechTools features:
• Centrally manage & congure Multicom devices
• Administer any number of eld technicians
• View all activity - alarms, polls and poll fails
• Complete library of alarm panel manuals built-in
To get basic activation without TechTools,
call the Activation Centre on 1300 603 704
bit.ly/bmc-vid
TechTools
video
tutorial
If signal strength is less than 2 bars (>95dB),
please relocate the device or install a high-gain
antenna. If one of the SIMs cannot meet signal
requirements, the SIM may be disabled.

12 13Test Signal Strength Test Signal Strength
6. Download TechTools App
Use the QR code provided, or
this download link --->
bit.ly/multicom
7. Register for a TechCode
Open TechTools. Tap New Registrations, ll in
your details. Now tap Register Me, you are then
given your TechCode.
Take note of the TechCode provided, (the code
will also be emailed to you.)
8. Authorise the TechCode
Technicians: if you are installing the Multicom
on behalf of a bureau or monitoring center,
you will need to forward the TechCode to
that company who will then authorise your
TechCode allowing you to access the Multicom.
Bureau/Monitoring Center: initial conguration
must be completed by calling 1300 603 704
to tie a master TechCode to your Multicom
account. With the master TechCode you can
then control who has access to your Multicoms
and authorise other techs to access your
Bureau/Monitoring center Multicom TechCodes.
Tap ‘New Registrations”, ll in details, and tap ‘Register me’
Steve Jones
COL 923
LJG 612
WDF 187
VSQ 405
FCD 840
David Smith
Greg Harris
Max Jarvis
Gary Stevens
Tick ‘Allow’ if you
want to allow this
technician to
authorise other
Multicom techs.
These steps are for the
bureau/monitoring center.
1. Tap ‘Permissions’ 2. Enter ‘TechCode’ 3. Add Technician
bit.ly/multicom

14 15Program the Multicom Program the Multicom
Program the Multicom
Once your TechCode has been authorised you can then
log on to the Multicom via TechTools.
9. Log On
Launch TechTools on your smartphone to
access the Multicom. Proceed as follows...
10. Accessing Program Menus
Tap on “Program” down the bottom, enter the
default code “1345” to enter programming
screen.
Tap on the “Settings” icon down the bottom,
and congure the Account Code and CMS
Number.
1. Tap on ‘Panels’ 2. Enter the ‘Panel’s ID’ and tap Go
The Panel ID is found on the BMC-3G and outer packaging
Panel ID (0910XXXXX)
BMC3G 065049549
091091001
1. Tap on ‘Program’ 2. Enter ‘1345’, and
tap ‘OK’
3. Change settings
1345

16 17Program the Multicom Program the Multicom
Get all programming
options for current page.
Sends all the changes you
have made to the current
page
11. Program the Bosch Panel
You can program the Bosch 3000 panel via
techtool.suretek.com from your phone or PC.
1. Tap on the Bosch
Programming tab
2. Enter the Program Code
‘1345’
3. Select the section you
want to program or view
4. Request update or send
changes to panel.
Tells you the last time the table has
been read from the Bosch Panel
Programming tutorial
bit.ly/bmc-vid

18 19Program the Multicom Program the Multicom
12.Add customer to AlarmLINK
AlarmLINK gives customer’s smartphone access
to arm/disarm, outputs, personal panic or history
viewing on their smartphone.
To provide your customers with AlarmLINK access,
complete the following 3 steps within TechTools:
Steve Jones
User ID: 546
Greg Harris
User ID: 774
1. Tap on ‘Users’, then tap
‘Add’
2. Enter customer details,
tap ‘Save’ - go to step 3...
Tap to toggle ON/OFF user
authorisation for AlarmLINK
access
3. Tap ‘OK’. Customer will
now receive an AlarmLINK
download link and
password via email
>> Customer clicks
emailed link, then
downloads and opens
AlarmLINK and logs in
AlarmLINK free app download
bit.ly/alinkapp