Multi-COM BMC-3G User manual

MULTICOM BMC-3G
for Bosch Solution 2000/3000 panels
Codeveloped
with BOSCH
INSTALLATION GUIDE

3Introduction
Contacting us:
For help with your Multicom, please
contact Multicom Customer Service,
email: [email protected]
online: www.suretek.com.au
phone: [phone] ( [phone])
Multicom ® is a registered trademark.
Copyright © 2017 Multicom Systems.
All rights reserved.
Introduction
There are 14 steps in this Multicom BMC-3G Installation
Guide. Please ensure you complete each step in order.
BMC-3G
(steps 1 - 3)
Connect
the BMC-3G
communicator to
your Bosch alarm
panel.
Contents
Introduction........................................................3
Connect the Multicom BMC-3G......................4
Arm/Disarm for AlarmLINK................................7
Test Signal Strength............................................10
Install TechTools.................................................11
Program the Multicom......................................14
Warranty Statement..........................................22
Copyright Notice & Disclaimers......................26
Board Overview................................................27
Drilling Template...............................................28
Resources..........................................................32
TechTools
(steps 7 - 14)
Install TechTools
and program the
Multicom. Add
relays and techs.
Use TechTools to
add customers
to AlarmLINK and
your logo.
AlarmLINK
(steps 4 - 6)
Setup arm/disarm
to give customers
control of the
Multicom via the
AlarmLINK app.
Scan QR
codes
to access
tutorials

4 5Connect the Multicom BMC-3G Connect the Multicom BMC-3G
Connect the Multicom BMC-3G
An overview of the basic hardware installation steps. The
full Multicom manual is available --> bit.ly/mc3gman.
1. Mount the Panel
The BMC-3G ts into any standard alarm panel
housing.
Mounting or
placement inside the
existing alarm panel
housing requires the
provided y lead to
be attached and the
included antenna to
be mounted to the
top of the panel.
Drill Bit Size - 7mm
Note: If the BMC-3G is being installed in a
poor signal area, please consider using
a high-gain antenna available from your
Multicom supplier.
2. Connect to the Bosch Panel
The BMC-3G connects directly to the Bosch panel
as shown in the wiring diagram below.
If the12V auxiliary power output is unable to supply
the required 200mA, connect to a xed 12V DC
power supply (>200mA).
Bosch Panel
BMC-3G
BATTERY
COM
PWR 1
+ -
PWR
R
A
Y
COM
B
R Y G B
G
B
AB COMPWR A B

7Arm/Disarm for AlarmLINK (Optional)6Connect the Multicom BMC-3G
3. Auto programming/Conguration (Solution 3000)
When the Multicom BMC-3G is rst connected to
the Bosch Alarm panel bus and powered up, it
will attempt to program the settings required for
correct alarm communications (RSC password
/ Installer code must match). This is done
automatically using the same method as a direct
connection (DLA USB Serial) and A Link.
Auto Conguration details
713 Transmit Format > Select Receiver 1> CSVIP
714 Subscriber ID (Account Code) > receiver 1 >
Enter account code
715 IP+PORT/Email > Receiver 1 > 1.1.1.1:1
721 Network Module > Network Module 1 > 2 -
Used, Config
722 A-Link/RSC Password > You can change
this and the BMC-3G program option 37 if
required. (RSC = Remote Security Control)
731 Enabled (stay mode arm disarm report enable).
Note: 734 arm/disarm report are enabled by default.
Arm/Disarm for AlarmLINK (Optional)
Prepare your BMC-3G for arm/disarm and the AlarmLINK
app, (if you don’t want to setup arm/disarm, skip to step 6).
AlarmLINK is a free-of-charge app that allows
customers to control the Multicom via their
smartphone.
Provides your existing alarm
system with powerful new
features & superior security
Send panic alarms with your
location to your monitoring centre.
Remotely arm &
disarm your alarm system
Remotely control
lights, doors & gates

View alarm history
on your phone

Connect from anywhere in the world
Protect your family &
employees by downloading
on multiple devices.

AlarmLINK
3G
bit.ly/alinkapp
AlarmLINK App Download
for Android and iPhone
BMC-3G
Signal Strength LEDs
Current SMS in use Fault LED
3G connection status Communications LED
Tamper connection
If auto programming fails due to mismatch
RSC password/installer code. Then you can
re-initiate auto-programming by removing the
Add jumper, wait 5 seconds, then replace.
IMPORTANT For correct operation of all functions, any
changes to the RSC password (722) or Installer Code (21)
must also be programmed in TechTools Option 38 and 39
to allow the Multicom access to the 3000-series SDI2 Bus.

8 9Arm/Disarm for AlarmLINK (Optional) Connect the Multicom BMC-3G
4. BMC-3G Programming
The BMC-3G program settings for the RSC
Password and Bosch Installer code must match the
settings programmed in the Solution panel to allow
communication on the SDI2 Bus. These settings
can be changed in the BMC-3G via Techtools, or,
during commissioning (see below)
Details for programming via TechTools are covered in
the section “Program the Multicom”
1. PLEASE READ BEFORE PROCEEDING
When a user requests arm/disarm, the
AlarmLINK app will not show the request
was successful until the open/close report
is received at the monitoring center. These
reports are also used to sync the AlarmLINK app
so the user can verify if the panel is currently
armed or disarmed.
The Bosch panel will not generate the open/
close reports until AFTER the exit and entry
delays so the user will experience spinning
wheel while waiting for the open/close report
to be delivered. If the reports are not enabled
the customer will experience a timeout after
2 minutes and, the arm/disarm state will not
synchronise correctly on the AlarmLINK app.
Bosch solution 3000 programming for exit and
entry delay is in location 311 and 313.

11Install TechTools10 Test Signal Strength
Test Signal Strength
5. Test signal -when you power up the BMC-3G
the SIM, 3G, COMMS and POWER LED’s should
turn green once connected.
SIM LED:
Solid = using SIM1
Fast Flashing = searching for network
Flashing = using SIM2
3G LED:
Solid = 3G network connected/polling
Flashing = 2G network
COM LED:
Solid = active connection
Flashing = communicating
To check the signal strength on
the Inactive SIM you can press
the ‘Carrier Test’ button to switch
SIM or log into it via the TechTools
app and visit the ‘Survey’ tab.
Minimum 2 bars required.
BMC-3G
Signal Strength LEDs
Current SMS in use Fault LED
3G connection status Communications LED
Tamper connection
SIGNAL STRENGTH
INDICATOR (1 to 4)
BMC-3G
Signal Strength LEDs
Current SMS in use Fault LED
3G connection status Communications LED
Tamper connection
Install TechTools
To complete this next section you will need to install the
TechTools app onto your smartphone.
TechTools features:
• Centrally manage & congure Multicom devices
• Administer any number of eld technicians
• View all activity - alarms, polls and poll fails
• Complete library of alarm panel manuals built-in
To get basic activation without TechTools,
call the Activation Centre on 1300 603 704
bit.ly/bmc-vid
TechTools
video
tutorial
If signal strength is less than 2 bars (>95dB),
please relocate the device or install a high-gain
antenna. If one of the SIMs cannot meet signal
requirements, the SIM may be disabled.

12 13Test Signal Strength Test Signal Strength
6. Download TechTools App
Use the QR code provided, or
this download link --->
bit.ly/multicom
7. Register for a TechCode
Open TechTools. Tap New Registrations, ll in
your details. Now tap Register Me, you are then
given your TechCode.
Take note of the TechCode provided, (the code
will also be emailed to you.)
8. Authorise the TechCode
Technicians: if you are installing the Multicom
on behalf of a bureau or monitoring center,
you will need to forward the TechCode to
that company who will then authorise your
TechCode allowing you to access the Multicom.
Bureau/Monitoring Center: initial conguration
must be completed by calling 1300 603 704
to tie a master TechCode to your Multicom
account. With the master TechCode you can
then control who has access to your Multicoms
and authorise other techs to access your
Bureau/Monitoring center Multicom TechCodes.
Tap ‘New Registrations”, ll in details, and tap ‘Register me’
Steve Jones
COL 923
LJG 612
WDF 187
VSQ 405
FCD 840
David Smith
Greg Harris
Max Jarvis
Gary Stevens
Tick ‘Allow’ if you
want to allow this
technician to
authorise other
Multicom techs.
These steps are for the
bureau/monitoring center.
1. Tap ‘Permissions’ 2. Enter ‘TechCode’ 3. Add Technician
bit.ly/multicom

14 15Program the Multicom Program the Multicom
Program the Multicom
Once your TechCode has been authorised you can then
log on to the Multicom via TechTools.
9. Log On
Launch TechTools on your smartphone to
access the Multicom. Proceed as follows...
10. Accessing Program Menus
Tap on “Program” down the bottom, enter the
default code “1345” to enter programming
screen.
Tap on the “Settings” icon down the bottom,
and congure the Account Code and CMS
Number.
1. Tap on ‘Panels’ 2. Enter the ‘Panel’s ID’ and tap Go
The Panel ID is found on the BMC-3G and outer packaging
Panel ID (0910XXXXX)
BMC3G 065049549
091091001
1. Tap on ‘Program’ 2. Enter ‘1345’, and
tap ‘OK’
3. Change settings
1345

16 17Program the Multicom Program the Multicom
Get all programming
options for current page.
Sends all the changes you
have made to the current
page
11. Program the Bosch Panel
You can program the Bosch 3000 panel via
techtool.suretek.com from your phone or PC.
1. Tap on the Bosch
Programming tab
2. Enter the Program Code
‘1345’
3. Select the section you
want to program or view
4. Request update or send
changes to panel.
Tells you the last time the table has
been read from the Bosch Panel
Programming tutorial
bit.ly/bmc-vid

18 19Program the Multicom Program the Multicom
12.Add customer to AlarmLINK
AlarmLINK gives customer’s smartphone access
to arm/disarm, outputs, personal panic or history
viewing on their smartphone.
To provide your customers with AlarmLINK access,
complete the following 3 steps within TechTools:
Steve Jones
User ID: 546
Greg Harris
User ID: 774
1. Tap on ‘Users’, then tap
‘Add’
2. Enter customer details,
tap ‘Save’ - go to step 3...
Tap to toggle ON/OFF user
authorisation for AlarmLINK
access
3. Tap ‘OK’. Customer will
now receive an AlarmLINK
download link and
password via email
>> Customer clicks
emailed link, then
downloads and opens
AlarmLINK and logs in
AlarmLINK free app download
bit.ly/alinkapp

20 21Program the Multicom Program the Multicom
13. Commissioning
This step allows poll fail monitoring and alarm
delivery to your monitoring center.
Enter the ‘Bureau’, ‘Monitoring station’ and
other required reporting details for the device
and press the ‘Activate’ button. Upon successful
commissioning you will receive this conrmation,
‘Panel has been activated successfully’.
1. Tap on ‘Commission’ 2. Enter the reporting details
14. Add your logo to AlarmLINK (optional)
Send us your company logo and choice of colour
scheme and your branding will then be applied in
AlarmLINK for all of your Multicom installations.
AlarmLINK helps your customers and promotes
your business - www.suretek.com.au/AlarmLINK
Your logo
and colours
applied to
every panel
you install !
End User App
AlarmLINK
bit.ly/alinkapp

23Limited Warranty Statement22 Limited Warranty Statement
Limited Warranty Statement
Multicom Systems (henceforth known as Multicom) warrants its products to
be free from defects in material and workmanship, under normal use, for
a period of twelve (12) months, or twenty four (24) months if the Multicom
product is installed by a ‘Certied Multicom Installer’, from the date of
purchase. If the warranted products are returned to Multicom during
this period of coverage, Multicom will repair or replace (at its discretion)
without charge, those items found to be defective. Any replacement or
repaired parts are warranted for the remainder of the original warranty or
ninety (90) days, whichever is longer. The original purchaser must promptly
notify their Multicom distributor, in writing during the warranty period, that
there is a defect in material or workmanship. All Multicom distributors and
dealers have a warranty program and you are expected to return your
product with proof of purchase in accordance with such a program. Prior
authorisation is required before returning the product, as Multicom will not
accept any shipment for which prior authorisation was not rst obtained.
Multicom will, at its option, repair or replace without charge, those
authorised returned items it nds defective.
Please note that this warranty does not cover any software products,
which are licensed under terms of a separate software license agreement
included with the product purchased. This warranty only applies to
defects in parts relating to Multicom products identied with a Multicom
product label and shall not cover transformers, metal boxes, access
cards & tags, batteries, tamper kits, spare parts, cables & connectors,
temperature sensors, promotional items & displays or any freight, and
labour.
This warranty does not cover damage incurred in shipping or handling,
problems that result from external causes such as accident, abuse, and
misuse, or problems with electrical power failures, or other damage
caused by:
• peripherals or unauthorised alterations or modications;
• servicing not authorised by a Multicom Certied Professional;
• usage that is not in accordance with product instructions;
• using accessories, parts or components not supplied or
recommended by Multicom;
• failure to provide a suitable installation environment for the
products;
• failure to change passwords, settings and/or pin codes from
factory default and;
• improper maintenance or failure to perform regular preventative
maintenance
Multicom’s responsibility for defects in material is limited to repair and
replacement of the product. Multicom does not accept liability beyond
the remedies provided for in this limited warranty or for any special,
indirect, consequential or incidental damages, including without
limitation, any liability for third party claims against you for damages.
Multicom’s maximum liability will be no more than the amount paid for
the product that is the subject of the claim. The laws of some jurisdictions
do not allow the disclaimer of consequential damages. Under such
circumstances, the limitations and disclaimers herein shall be to the
greatest extent permitted by law.
This warranty contains the entire warranty and shall be in lieu of any
and all other warranties, whether express or implied, including without
limitation, implied warranties and conditions of merchantability and
tness for a particular purpose, statutory or otherwise. This disclaimer of
warranties and limited warranty is governed by the laws of the New South
Wales, Australia.
Multicom will not be responsible for any custom fees, or taxes that may be
due. For those jurisdictions where the legal minimum warranty exceeds
the Multicom warranty period, this warranty will be equally extended to
meet such legal minimum requirement.

24 25Limited Warranty Statement Limited Warranty Statement
Multicom does not install or connect the products, which may be used in
conjunction with other products not manufactured by Multicom; therefore
Multicom cannot guarantee or warrant the performance of the security
system. Multicom will not be responsible for circumstances resulting
from the product’s inability to operate. Your security system should be
considered as one of many tools available to reduce risk and/or damage
caused by burglary, re or other emergencies. Other tools include, but
are not limited to, access controls, lock products, insurance coverage, re
prevention, re extinguishing devices and sprinkler systems. We strongly
recommend that your security alarm system be tested and maintained on
a regular basis, and that you stay aware of new and improved Multicom
products and developments.
BEWARE: Dealers, installers and/or others selling, distributing or advertising
Multicom product(s) are not authorised to modify this warranty or make
any additional warranties that are binding on Multicom or distributors and
its afliates without the written approval from Multicom.
Multicom may change the terms of its limited warranty, without notice, at
its discretion.
WARNING: Due to limitations of Alarm Systems, Multicom cannot
guarantee the performance of the security system and shall not be
responsible for circumstances resulting from the product’s inability to
operate. It must be understood that while your Multicom product is highly
advanced and secure, it only forms part of your total security installation
and it does not offer any guaranteed protection against burglary, re
or other emergency. This is due to a number of reasons, including, but
not limited to, inadequate or improper installation/positioning, sensor
limitations, battery performance, wireless signal interruption, inadequate
maintenance, or the potential for communication mediums to be
compromised or circumvented. As a result, Multicom does not represent
that the alarm system will prevent personal injury or property damage, or
in all cases provide adequate warning or protection. Your security system
should therefore be considered as one of many tools available to reduce
risk and/or damage of burglary, re or other emergencies; such other tools
include, but are not limited to insurance coverage, re prevention and
extinguisher devices, and sprinkler systems. We also strongly recommend
you to regularly maintain your security systems and stay aware of new and
improved Multicom products and developments. For those customers
who are using a security system connected to a non-traditional telephone
system, such as “Voice Over Internet Protocol” (VoIP) that converts the
voice signal from your telephone to a digital signal travelling over the
Internet, you should be aware that your alarm system may not function as
effectively as with traditional telephone systems. For example, if your VoIP
equipment has no battery back-up, during a power failure your system’s
ability to transmit signals to the central station may be compromised.
Or, if your VoIP connection becomes disabled, your telephone line
monitoring feature may also be compromised. Other concerns would
include, without limitation, Internet connection failures, which may be
more frequent than regular telephone line outages. We therefore strongly
recommend that you discuss these and other limitations involved with
operating an alarm system on a VoIP or other non-traditional telephone
system with your installation company. They should be able to offer or
recommend measures to reduce the risks involved and give you a better
understanding. The Multicom range of communication products are
designed to detect all communication failures within the network and
are designed to work effectively around traditional telephone systems
in addition to Non-Traditional Telephony such as VoIP, GPRS, 3G and
new communication mediums including the (NBN) National Broadband
Network.

26 27Copyright Notice & Disclaimers Board Overview
Copyright Notice & Disclaimers
Copyright © 2017 Multicom Systems Pty Ltd. All rights reserved
Multicom BMC-3G Installation Guide - November 29, 2017 edition
Maintenance Release V1.7
Please address your comments and suggestions to Multicom Systems on
1300 65 44 33.
Changes may be made periodically to the information in this publication.
The changes will be incorporated in new editions of the guide.
This guide and the software described in this document is furnished under
a license agreement, and may be used or copied only in accordance
with the terms thereof. It is against the law to copy the user guide and
software on any other medium, except as specically provided in the
license agreement. The licensee may make one copy of the software for
backup purposes.
No part of this publication may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic,
mechanical, photocopied, recorded or otherwise, without the prior
written permission of Multicom Systems Pty Ltd.
The software license and limited warranty for the accompanying products
are set forth in the information packet supplied with the product, and are
incorporated herein by this reference. If you cannot locate the software
license, contact your Multicom Systems representative for a copy.
All product names mentioned in this manual are for identication
purposes only, and are either trademarks or registered trademarks of their
respective owners.
BMC-3G
Signal Strength LEDs
Current SMS in use Fault LED
3G connection status Communications LED
Tamper connection
Board Overview

28 29Board Overview Notes
Drilling Template
(mm to scale)
Notes
124
62
65
30.5 30.5
23.2 34.5 7.3
63
R 2.00
BMC-3G

30 31Notes Notes
Notes Notes

bit.ly/multicom
TechTools
Download
Download the
TechTools App for
smart phones.
bit.ly/alinkguide
AlarmLINK
Setup Guide
Setup the end
user app for your
customer.
BMC-3G
Video Tutorial
A complete
instructional
guide.
bit.ly/alinkapp
AlarmLINK
App Download
Available for
iPhone and
Android.
bit.ly/bmc-vid