Multilink Stick II User manual

The Stick IIThe Stick II
1
Contents
Section 1
Introduction ......................................... 5
Section 2
Getting Started ....................................... 7
2.1 Initial Check ................................. 8
2.2Powering Up ................................. 8
2.3Glossary of Terms ............................ 8
2.4Connecting to the Phone Line ................... 9
Section 3
Programming ....................................... 15
3.1 Factory Presets ................................ 15
3.2 Before You Begin ............................... 16
3.3 How to Program a Feature ........................ 18
3.4Programming Chart .......................... 20
3.5Checking your Programming ................... 25

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Section 4
Features ........................................... 27
4.1 Standard Features .............................. 27
4.2 Programmable Features ......................... 28
4.3 Unique Features .............................. 32
Section 5
Pointers for Hook-Up of Voice/Data Equipment .............. 36
Section 6
Trouble Shooting and Technical Support ................... 39
Section 7
Technical Specifications .............................. 42

The Stick IIThe Stick II
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Important Safety Instructions
When using your telephone equipment, basic safety precautions should always be
followed to reduce the risk of fire, electric shock and injury to persons, including the
following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do not use liquid
cleaners or aerosol cleaners. Use a damp cloth for cleaning.
4. Do not use this product near water, for example, near a bathtub, sink, kitchen
in a wet basement or near a swimming pool.
5. Do not place this product on an unstable cart, stand or table. The product
may fall causing serious damage to the product.
6. Thisproductshouldneverbeplaced near or overaradiatororheatregister. It
should not be placed in a built-in installation unless proper ventilation is pro-
vided.
7. This product should be operated only from the type of power source indicated
on the marking label. If you are not sure of the type of power supply to your
home, consult your dealer or local power company.
8. Do not allow anything to rest on the power cord. Do not locate this product
where the cord will be abused by persons walking on it.
9. Do not overload wall outlets and extension cords as this can result in the risk
of fire or electric shock.
10. Never push objects of any kind into this product through cabinet slots as they
may touch dangerous voltage points or short out parts that could result in a
risk of fire or electric shock. Never spill liquid of any kind on this product.
11. To reduce the risk of electric shock, do not disassemble this product, but take
it to a qualified serviceman when some service or repair work is required.
Opening or removing of covers may expose you to dangerous voltages or
other risks and voids the product warranty. Incorrect reassembly can cause
electric shock when the appliance is subsequently used.
46
Service Information for the U.S. and Canada
YourmachinehasbeenregisteredwiththeFederalCommunicationsCommission,andunderthis
programintheeventofequipmentmalfunction,allrepairswillbeperformedbyMulti-Link,Inc.orarepair
centerwehaveauthorized. Theownerisrestrictedfromperforminganymaintenanceoperationother
thanthosespecifiedwithinthisinstructionmanual.
In Canada: Unit A1, 6120 - 2nd Street S.E.
Calgary, AB T2H 2L8
1-403-258-1646
In the U.S.: 225 Industry Parkway
Nicholasville, KY 40356
1-800-535-4651
Service Information Outside the U.S. and Canada
ForunitsinstalledoutsidetheU.S.andCanada,pleasecontactyouroriginalpointofpurchase
dealerforinformationregardingwarrantyandservice.
For more information and technical support
visit our website at www.multi-link.net
OBTAINING SERVICE UNDER THIS WARRANTY
To obtain service under this warranty, you must first request a RA number from our technical
supportdepartment. CallthetechnicalsupportdepartmentfromLine1ofTheStickII. Technicians
need to test the unit over the phone before issuing the RAnumber. Once you have a RA number,
presentThe Stick II ™ product,theRAnumber and copy ofasalesreceipt(or credit card receipt)
or other satisfactory proof of the date of the original retail purchase of the product to Multi-Link,
Inc. or an authorized service repair center.

The Stick IIThe Stick II
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12. Unplug this productfrom thewalloutlet andrefer servicing toqualified service
personnel under the following conditions:
a) When the power supply cord or plug is damaged or frayed.
b) If liquid has been spilled into the product.
c) If the product has been exposed to rain or water.
d) If the product does not operate normally by following the operating
instructions. Adjust only those controls, that are covered by the operat
ing instructions. Improper adjustment of other controls may result in
damageand willoften requireextensive workby aqualified technicianto
restore the product to normal operation.
e) If the product has been dropped or the cabinet has been damaged.
f) If the product exhibits a distinct change in performance.
13. Avoidusingatelephone(otherthanacordlesstype)duringanelectricalstorm.
There may be a remote risk of electric shock from lightning.
14. Do not use the telephone to report a gas leak in the vicinity of the leak.
SAVE THESE INSTRUCTIONS
45
Warrantycommencesonthedateofpurchasebytheoriginalretailcustomer.
Thedurationofanyimpliedwarrantyofmerchantability,fitnessforaparticularpurpose,orotherwise,on
thisproductshallbelimitedtothedurationoftheapplicableexpresswarrantysetforthabove. Innoevent
shallwebeliableforanyloss,inconvenienceordamagewhetherdirect,incidental,consequentialor
otherwiseresultingfrombreachof anyexpressorimpliedwarranty,ofmerchantability,fitnessfora
particularpurpose,orotherwisewithrespecttothisproduct,exceptassetforthherein. Somestatesdo
notallowlimitationsonhowlonganimpliedwarrantylastsandsomestatesdonotallowtheexclusion
orlimitationofincidentalorconsequentialdamages,sotheabovelimitationsorexclusionsmaynotapply
toyou.
TheACpowersupplyusedwiththisproductiscoveredunderthiswarranty. Thiswarrantydoesnot
coverdamagewhichresultsfromaccident,misuse,abuse,improperlinevoltage,lightningstrike,fire,
flood,ordamageresultingfromunauthorizedrepairsoralterationsperformedbyanunauthorizedservice
center. Thiswarrantygivesyouspecificlegalrights,andyoumayalsohaveotherrightswhichvary
fromstatetostate.

The Stick IIThe Stick II
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Section 1 . . . . . Introduction
Thank you for purchasing the true two-line call processor, The Stick II! This is an
amazing product and we want you to be able to understand and use all of its unique
features. We’ve tried to create a manual that is both detailed and easy to reference.
Many times when you read a manual, you immediately think of “What if .
..”or“Howcome...”questions. Wehavetriedtoanticipatethisandhave
denoted these sections with the icon to the left. Enjoy your new Stick II!
What is The Stick II?
The Stick II is a true two-line call processor. It automatically routes all inbound
voice, fax and modem calls to the appropriate device every time. The Stick II can even
process calls from both lines simultaneously! It allows users to share fax machines,
phones, credit card authorization machines and other data devices between two phone
lines for both inbound and outbound calls.
See Section 4 to understand the amazing programmability of The Stick II. You can
program The Stick II to fit your particular situation.
How doesThe Stick II work?
When installed on two phone lines, The Stick II automatically answers all inbound
calls and “screens” for fax tones (CNG-CalliNG tones) and Security Access Codes (in
the form of DTMF/touch tones). In the micro-seconds it takes to “screen” the call, The
Stick II transmits phone company-simulated “ring-back” (tones) to the calling party. Af-
ter the screening function is performed, the call is routed to the proper device.
The Stick II’s performance is dependent on how it is installed on a home or busi-
ness phone line and what programmable features are activated. You might want to
reviewSection 4.1, StandardFeatures,to learn howto install yourStickII with complete
barge in protection.
44
interferencebyoneormoreofthefollowingmeasures:
-Reorientorrelocatethereceivingantenna.
-Increasetheseparationbetweentheequipmentandreceiver.
-Connecttheequipmentintoanoutletonacircuitdifferentfromthat
towhichthereceiverisconnected.
-ConsultthedealeroranexperiencedradioTVtechnicianforhelp.
IC Registration
TheDepartmentofCommunicationslabelidentifiescertifiedequipment. Thiscertificationmeansthatthe
equipmentmeetscertaintelecommunicationsnetworkprotective,operationalandsafetyrequirements.
TheDepartmentdoesnotguaranteetheequipmentwilloperatetotheuser’ssatisfaction. Beforeinstalling
thisequipment,usersshouldensurethatitispermissibletobeconnectedtothefacilitiesofthelocal
telecommunicationscompany. Theequipmentmustalsobeinstalledusinganacceptedmethodof
connection. Insomecases,thecompany’sinsidewiringassociatedwithasinglelineindividualservice
maybeextendedbymeansofacertifiedconnectorassembly(telephoneextensioncord). Thecustomer
shouldbeawarethatcompliancewiththeaboveconditionsmaynotpreventdegradationofservicein
somesituations.
RepairstocertifiedequipmentshouldbemadebyanauthorizedCanadianmaintenancefacilitydesig-
natedbythe supplier. Anyrepairs oralterationsmadeby theusertothis equipment,orequipment
malfunctions,maygivethetelecommunicationscompanycausetorequesttheusertodisconnectthe
equipment.
Usersshouldensure,fortheirownprotection,thattheelectricalgroundconnectionsofthepowerutility,
telephone lines and internal metallic water pipe system, if present, are connected together. This
precautionmaybeparticularlyimportantinruralareas.
Caution: Usersshouldnotattempttomakesuchconnectionsthemselves,butshouldcontactthe
appropriateelectricinspectionauthority,orelectrician,asappropriate.
TheLoadNumber(LN)assignedtoeachterminaldevicedenotesthepercentageofthetotalloadtobe
connectedtoatelephoneloopwhichisusedbythedevice,topreventoverloading. Theterminationon
aloopmayconsistofanycombinationofdevicessubjectonlytotherequirementthatthetotaloftheLoad
Numbersofalldevicesdoesnotexceed100.
Notice: ThisproducthasbeentestedandmeetstheClassBlimitsforradionoiseemissionssetoutby
theRadioInterferenceRegulationsoftheCanadianDepartmentofCommunications.
Limited Warranty
To register your purchase, please fill out the warranty card and mail.
We warrant that if The Stick II™Two-Line Call Processor, manufactured by Multi-Link, Inc. and
purchasedbyyou,provestobedefectiveinmaterialorworkmanship,wewillprovidewithoutcharge,
for a period of one (1) year (USA only), the labor and parts necessary to remedy any such defect.

The Stick IIThe Stick II
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The Stick II can operate on virtually all multi-line Key and PBX phone systems. We
recommend a specific type of installation for The Stick II on either system. Refer to
Section 2.4.
The Stick II is also compatible with virtually all fax machines, modems, Credit
Card Authorization Terminals, Point of Sale Terminals, Loop-Start dial-up TELEX
machines,dictationmachines,answeringmachines,cordlesstelephonesandcaller
ID display equipment-anything that requires a phone line to communicate.
Fig. 1 The Stick II has two ports on top for incoming telephone lines. The five
ports on the bottom allow a multitude of devices to share two phone lines.
43
FCC/IC REGISTRATION AND WARRANTY
FCC Registration
ThisequipmentcomplieswithPart68oftheFCCrules. TwoRJ14Cterminatedlinecordsareprovided
withthesystemswhichrequiresRJ14Cjacks. Thetelephonecordsandmodularplugsprovidedwith
thisequipmentareFCCcompliant. Thisequipmentisdesignedtobeconnectedtothetelephonenetwork
orpremiseswiringusingacompatiblemodularjackwhichisPart68compliant. Seeinstructionsfor
details. Onthebottomofthisequipmentisalabel thatcontainsamong otherinformation,the FCC
Registration Number and Ringer Equivalence Number (REN) for this equipment. You must, upon
request,providethisinformationtoyourtelephonecompany.
TheRENforTheStickII is 0.9B. The RENisusedtodeterminethequantity of devices youmay
connecttothetelephonelineandstillhaveallthosedevicesringwhenyourtelephonenumberiscalled.
Inmost,butnotallareas,thesumoftheRENsofalldevicesconnectedtoonelineshouldnotexceed
five(5.0). ThesumoftheRENsforTheStickII+allotherregisteredequipmentconnectedtooneline
mustbenogreaterthan 5. Tobecertainofthe numberofdevicesyoumayconnecttoyourline,as
determinedbytheREN,youshouldcontactyourlocaltelephonecompanytodeterminethemaximum
RENforyourcallingarea.
Ifyourtelephoneequipmentcausesharmtothetelephonenetwork,the telephonecompanymay
discontinueyourservicetemporarily. Ifpossible,theywillnotifyyouinadvance. Butifadvancenotice
is not practical, you will be notified as soon as possible. You will be informed of your right to file a
complaintwiththeFCC.
Yourtelephonecompanymaymakechangesinitsfacilities,equipment,operationsorproceduresthat
couldaffecttheproperfunctioningofyouequipment. Iftheydo,youwillbenotifiedinadvancetogive
youanopportunitytomaintainuninterruptedtelephoneservice.
Ifyouexperiencetroublewiththistelephoneequipment,pleasecontactyourTheStickIIdealerorMulti-
Link,Inc.,forinformationonobtainingserviceandrepairs. Thetelephonecompanymayaskthatyou
disconnectthisequipmentfromthenetworkuntiltheproblemhasbeencorrectedoruntilyouaresurethat
theequipmentisnotmalfunctioning.
Thisequipment may not be used on coin service provided by the telephone company, and is not
intendedforusewithapartylineservice. Thisequipmentisintendedforuseonlyonloopstartservice,
andwillnotoperateongroundstartcentralofficeline.
NOTE:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,
pursuanttoPart15oftheFCCRules. Theselimitsaredesignedtoprovidereasonableprotectionagainst
harmfulinterferenceinaresidentialinstallation. Thisequipmentgenerates,uses,andcanradiateradio
frequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,maycauseharmful
interferencetoradiocommunications. However,thereisnoguaranteethatinterferencewillnotoccurin
aparticularinstallation. Ifthisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,
whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotrytocorrectthe

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Section 2 . . . Getting Started
SERVICES OFFERED BY YOUR LOCAL TELEPHONE COMPANY
If you have or want to use these services,
please read below before installing.l
Mosttelephonecompanies are nowmarketing“Call Packages” thatallowsubscribers to
customize their phone service in a multitude of ways. Most of the different services are
compatible with The Stick II, but some may impede performance. Here are a few:
Caller ID-The data transmitted by the local telco, which identifies the calling party’s
phone number, arrives between the first ring and second ring. You should set your
RingsToAnswer (RTA) to2if youplanon using aCallerID device. Youmay install your
Caller ID box "before" The Stick II or on a voice port. Use Voice Port 1 for Line 1 and
VoicePort2 for Line2. Important: IftheCallerID device ispluggedintoavoice port, be
sure and program The Stick II NOT to suppress incoming rings. If you do suppress,
then the Caller ID data will not pass through to the voice ports. NOTE: The voice port
will ring at least twice before The Stick II processes the call. See Rings to Answer
Section 1.2.
Call Waiting-The “beep” heard during a phone conversation, alerting you to another
call, will not affect the performance of The Stick II. However, the Call Waiting service
from the phone company might interfere with modem or fax transmissions. If you have
problems, check your modem service manual or contact your local telephone company.
Call Forwarding- The Stick II’s automatic answering function (answer after a
programmed number of rings) will not allow calls to be forwarded to another phone
number. You maywant to weighthepro’s and con’sofusingTheStick II versusthe Call
Forwarding service.
Q: I really need to forward my calls when I am away from my office. Can
I still do that?
A: Yes, but you will have to unplug the power to The Stick II or reprogram
Rings to Answer (RTA) on The Stick II every time you leave your office
and return. Call Forwarding will take over after a certain number of
rings (ask your telco what that is). You can change the RTA to a number
so that the call will be forwarded before The Stick II can answer. Essen-
tially, you will not enjoy any of the benefits of having The Stick II on that
line.
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Section 7 . . . .Technical
Specifications
INPUT POWER REQUIREMENTS
AtACTransformer: 110-125VoltsACOnly,50-60Hz
AtPowerJackOnTheStickII: 12ACor17VoltsDC
POWER CONSUMPTION 6.2Watts
COINTERFACE
RingerEquivalenceNumber: 0.9B
InputRingDetection: 40-150VoltsAC,15-68Hz
DEVICE INTERFACE
Battery: 50VoltsNominalDCtoAllDevices
Off-HookDetection: 3-80mA
RINGGENERATORFREQUENCY: 20Hz(+/-.1)HzVoltageRegulatedand
CurrentLimited
WAVEFORM: TrueSinusoidal
RINGING No. LOAD: Approx.83VoltsRMSAC
Ringing8000OhmImpedance(REN1.0): Approx.80voltsRMSAC
Ringing4000OhmImpedance(REN2.0): Approx.69voltsRMSAC
Ringing2667OhmImpedance(REN3.0): Approx.62voltsRMSAC
Ringing2000OhmImpedance(REN4.0): Approx.56voltsRMSAC
Ringing1800OhmImpedance(REN5.0): Approx.52voltsRMSAC
UL Listed 43X3 Telephone Appliance and Equipment (United States and Canada)

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2.2 Powering Up
Before programming The Stick II you
mustchooseapoweroutletclosetoatele-
phone wall jack for installation. Insert the
barrel plug into the jack (SEE LABELING
BELOW)locatedattheendoftheunit. Plug
the power supply (included) into the 110
voltoutlet. ThegreenlightbesideTheStick
II logo should be lit at this time.
USE ONLY WITH
12 VAC 0.8-1.0A
CLASS 2
POWER SOURCE
2.3 Glossary of Terms
We have included this brief section of
frequently used telephony terms to aid you in
your installation of The Stick II and to keep the
explanations brief.
CAT- Credit Card Authorization
Terminal
CNG Tone - The tone produced by virtually
all fax machines when they
automatically dial another fax
machine.
CO - Telephone company (central Office)
DEMARC - Location between the wiring that
comes in from your local
telephone company and the
wiring you install to hook up
your own telephone system.
EXT - (Telephone) extension.
2.1 Initial Check
You should find the following items
included in your Stick II packaging.
• The Stick II Two-Line Call
Processor
• Product Manual
• One12Volt Class 2 Power Source
• Two Silver Modular Line Cords
If any of these items are missing,
please alert the retailer from which you
purchased the unit and also Multi-Link,
Inc.
KSU - A KEY System is a system in
which the telephones have multiple
buttons permitting the user to
select outgoing or incoming central
office phone lines directly. With a
key system (depending on
programming) you don’t have to
dial “9” to make an outside call.
PBX - Private Branch eXchange. A small
version of the phone company’s
larger central switching office.
Businesses can buy a PBX and
have great programming flexibility.
POS -Point of Sale Terminal
SOHO - Small Office/Home Office
TAD - Telephone Answering Device
Voice Mail: The Stick II answers the line on incoming calls making use of The Stick II
incompatible with your phone company’s voice mail service. However, voice mail does
work properly when your phone line is in use, so you still might want to consider it an
option.
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expenses.
My Voice Mail doesn’t work.
OnceTheStickIIanswersthephonecall,thevoicemailfeatureassumessomebodyhas
answeredthecall. YourVoiceMailwillworkonlywhenthephonelineisinuse.
My Call Forwarding feature does not work.
StandardcallforwardingdoesnotworkwithTheStickII. Delayedcallforwardingandcall
messagingwillworkwithTheStickIIiftheRingstoAnswerforTheStickIIissethigherthan
thenumberofringssetforthisfeaturetoforwardorretrievethecall.
My fax answers all incoming calls.
Changeringstoansweronthefaxmachinetomorethanone. Ifthisdoesnotwork,yourfax
maybepolaritysensitive. Werecommendyoucalltechnicalsupport.

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2.4 Connecting to the Phone Line
Before programming The Stick II, you will need to install it on your existing tele-
phone lines. There are several ways to install The Stick II. Whether you have a KSU,
PBX, or just two-lines running into your home or business, we have tried to make this
section as simple and painless as possible. With each installation we have listed the
main benefits, an estimate on the difficulty level and recommendations for professional
installation.
We have designed the ports on The Stick II to accommodate households and busi-
nesses that are wired for two telephone lines and use a RJ-14 wall jack. This means
that both lines can be accessed from one wall jack through one RJ-14 line cord (see
ExampleA). This would allow you to plug into the Line 1 /2 port on The Stick II.
If your household or business has two phone lines wired separately and must be
accessed from individual RJ-11 wall jacks, you would simply use the two RJ-14 line
cords supplied to you and connect Line 1 to Line 1 /2 and Line 2 to Line 2 on The Stick
II (see Example B).
The voice ports located on the bottom of The Stick II are also configured for house-
holds and businesses that might have two-line telephones. The two-line phones would
simplyplug intothe Voice 1/2port. If thereare separate single line phones,they canbe
plugged directly into the appropriate ports.
40
theMulti-LinkTechnicalSupportDepartment.
My phone stays off hook even though I hang it up. I’m able to dial out just once
before it goes off hook and I can’t receive any phone calls.
Checkandseeifthetelephoneisconnectedvialinecordtooneofthefiveportsonthebottom
ofTheStickIIandyourphonelinecordisconnectedtoanyofthetwophonelineportsofThe
StickII.
My phone lines and devices are correctly connected to The Stick II and it still
doesn’t work.
Checkthat the powersupply is pluggedintoa poweroutletandThe StickII. Ifyour LED
light on The Stick II is not lit up, then there is no power being supplied. Verify that the
power outlet works by plugging in a lamp or some other device before calling the Tech-
nical Support Department.
People tell me they call, but my phones aren’t ringing.
Checkthatthe VOLUME onyourphonesis turned ON. Next verifythatallthe line cords
are connected properly. Otherwise, call the Multi-Link Technical Support Department.
When I answer the phone, there is no sound at all or a BIP sound can be heard.
You may be receiving a fax! Press the SAC code for the port number where your fax is
connectedto transferthe call. Change yourprogramming (Registers01 and02) so that
next time faxes are automatically routed to the port where your fax machine is con-
nected.
I can not receive modem calls.
Makesure thatthe person sendingthe datahas thecorrect SAC (securityaccess code)
toaccessyourmodemport. Ifso,checkhowmanycommasthey have in place after the
phone number and before the SAC. Refer to Section 5 for more details.
The line stays busy even though nobody is using any of the devices or phones.
Check all the connections to The Stick II and verify that they are hooked up properly. If
everything is fine, make sure your modem is not locked up. Otherwise, call Multi-Link
Technical Support Department.
I am able to send faxes, but I am unable to receive any even though my fax ma-
chine rings.
Change the polarity on your line cord or get a polarity reversing cord. However, we
recommend that you call our Technical Support Department before incurring any extra

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10
Installation Option 2:
Small Office/Home Office
College Dormitories
Main Benefits of this setup:
Barge-In protection, processes two calls
simultaneously, use of both modems at the
same time, all equipment has access to two
lines.
Installation: Simple to not so easy.
Depends on size of facility.
Installation Option 1:
Small Office/Home Office
College Dormitories
Main Benefits of this setup:
Barge-In protection, processes two calls
simultaneously, use of both modems at the
same time, all equipment has access to two
lines.
Installation: Simple to not so easy.
Depends on size of facility.
A= Phone for Line 1
B= Phone for Line 2
C= 2 Line Phone
D= EXT Phone for Line 2 or TAD
E = Single Line TAD
F = 2 Line TAD
G= Fax/Modem
H= Modem
I = Fax
S= Last Lines of KSU or PBX
T = KSU Outbound Only
U= Lobby Phone
V= Secretary
W= Office 1
X= Office 2
Y= Office 3
* Could be all modems or all
CATs.
Notes:
Notes:
J = Fax/Phone
K = Secure Fax
L = Public Fax
M= **The Power Stone
N= Money Order
O= Gas Monitor
P = POS
Q=CAT
R= CAT/Phone
39
Section 6. . . . Trouble Shooting
and Technical Support
If you are having difficulty with the installation or operation of your Stick II, please
review the trouble shooting questions below. If you are unable to resolve the problem
on your own, Multi-Link’s Technical Support Department has the capability to test and
program your unit over the phone.
Should you need to call and speak to a technician, try and call from the phone line
connected to Line 1 of The Stick II. Our technicians will be able to conduct diagnostic
tests and evaluate your programming to help you get your system up and running. If
yourunitneeds to besentbackfor repair,allreturnsmust be issuedaReturnAuthoriza-
tion Number from the Technical Support Department BEFORE the unit is returned.
MULTI-LINK, INC. TECHNICAL SUPPORT TEAM
Monday - Friday 8 a.m.-8 p.m. Eastern Time
1-800-535-4651
www.multi-link.net
Iíve got this problem . . .
I do not hear a dial tone.
You may have your phone restricted to a line that is already in use. If not, connect your
telephonedirectlytothephonewalljack. Ifyouhearadialtone,thenplugyourphoneback
intoTheStickIIanddisconnectthepowersupply. Ifyoudonothearadialtone,youmay
haveabadlinecordfromthewalljacktoTheStickIIlineport. Ifthisunitiswithinwarranty,
Multi-Linkwillreplacethelinecordforfree.
My phone clicks when I pick it up.
Checkandseeifthelinecord isconnectedtoyourphonewalljackatoneendandoneofthe
twoinputports(LINE1/2orLINE2)ontopofTheStickII. Ifsoandyoustillhearclicks,call

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11
Notes:
Notes:
Installation Option 4:
Common Business Application
with Rollover
Main Benefits of this setup:
Barge-In protection, process two calls
simultaneously, all equipment has access to
two lines, fax calls don't ring phones.
Installation: Hire a professional.
A = Phone for Line 1
B = Phone for Line 2
C= 2 Line Phone
D= EXT Phone for Line 2 or TAD
E = Single Line TAD
F = 2 Line TAD
G= Fax/Modem
H= Modem
I = Fax
S= Last Lines of KSU or PBX
T = KSU Outbound Only
U= Lobby Phone
V= Secretary
W= Office 1
X= Office 2
Y= Office 3
* Could be all modems or all
CATs.
J = Fax/Phone
K= Secure Fax
L = Public Fax
M= **The Power Stone
N= Money Order
O= Gas Monitor
P= POS
Q=CAT
R= CAT/Phone
38
How to Call Your Modem
For any person to access your modem through The Stick II, they must know your
programmed Security Access Code for the port with your modem. Dialing your tele-
phonenumber and SACisdone on theremotecomputer’scommunications software. It
should look something like this (for a HAYES-compatible modem):
ATDT 1 606 555 1234 , , *3
The commas after the phone number are commands telling the modem to wait two
seconds per comma before dialing the SAC *3. You should instruct your friends to
“time” a call to your residence. Tell them to count the seconds between the last digit
dialed and the last ring to the phone before The Stick II answers the call (how many
rings before The Stick II answers). Divide that amount of seconds by two and you have
the needed number of commas between the phone number and SAC.
It is safe to repeat the SAC twice in the dialing string like so:
ATDT 1 606 555 1234 , , *3 , , *3
Note that additional commas will need to be inserted between the SACs at the end
of the dialing string.
Some modems cannot dial the *and # symbols. You may want to reprogram a
specificcode forone timeaccess byan outsidecaller. Againifyou haveany questions,
call our Technical Support line. They can help you out on timing or SACs.
Installation Option 3:
Small Office/Home Office
withExtensions
Main Benefits of this setup:
Convenience of TAD in different location,
barge-In protection, processes two calls
simultaneously, all equipment has access to
twolines. ExtensionphoneDisNOTbarge-in
protected.
Installation: Notsoeasy.

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12
Installation Option 5:
Business with Non-Voice Needs
and Dedicated Data Lines
Main Benefits of this setup:
Barge-In protection, processes two calls
simultaneously, all equipment has access to
two lines, data integrity, additional surge
protection, security.
Installation: Simple to not so easy.
Notes:
Notes:
A= Phone for Line 1
B= Phone for Line 2
C= 2 Line Phone
D= EXT Phone for Line 2 or TAD
E = Single Line TAD
F = 2 Line TAD
G= Fax/Modem
H= Modem
I = Fax
S= Last Lines of KSU or PBX
T = KSU Outbound Only
U= Lobby Phone
V= Secretary
W= Office 1
X= Office 2
Y= Office 3
* Could be all modems or all
CATs.
J = Fax/Phone
K = Secure Fax
L = Public Fax
M= **The Power Stone
N= Money Order
O= Gas Monitor
P = POS
Q=CAT
R= CAT/Phone
Installation Option 6:
Standard Retail or Business
Operation with Private Fax
Main Benefits of this setup:
Barge-In protection, processes two calls
simultaneously, all equipment has access to
two lines, fax calls don't ring phones.
Installation: Hire a professional.
37
What can you do if you answer the phone and no one is there or the person at the
other end says they're trying to send you a fax? You can manually transfer the call to
your fax by pressing *2 (SAC for Port 4). However, before you do, we suggest you
inform the caller that you have a brilliant device that can detect incoming faxes and that
they no longer have to call and tell you they are sending one.
ANSWERING MACHINES
An answering machine is an effective tool when used with The Stick II. When
connectedto eitherVOICE port, theanswering machine willfield anyunanswered voice
calls, and via a message, can provide instructions on how to access other equipment.
Here’s a sample message:
Hi! You have reached (Name/Company/Phone Number). We are not in right now,
but if you wish to leave a message, wait for the beep. If you want to send us a FAX,
press*2 (or yourreprogrammed code)now. Start yourfax transmission whenyou hear
our fax signal. If you cannot dial *2 on your phone then call back in Auto Fax mode.
Thanks!
Retrieving an Answering Machine Message
Mostansweringmachineson the market todayhavefactorypreset“retrieval codes”
for accessing a message from a remote phone. There are no special features or codes
on The Stick II for accessing your answering machine any differently than you normally
would. Just call your phone number, let your machine answer the line and enter your
“retrieval code”. Again, we remind you to program all SAC’s used for voice/data
equipment different from your answering machine “retrieval code”.
COMPUTER MODEMS
The Stick II is compatible with dial-up modems that use a “single pair” RJ-11 line
cord connected to a phone line. Most incoming calls to your modem are from remote
(off location) computer modems. The Stick II will route calls to your computer modem
when the calling modem dials the proper SAC after The Stick II has answered the call.
You should not experience any slow down in your modem transmissions (as you might
with a PBX or KSU system) due to The Stick II being on the line. The Stick II is essen-
tially transparent after it answers the call.

The Stick IIThe Stick II
13
Installation:
Hire a professional.
SR3isaselectiveringingdevice. ACP
isacallprocessordesignedforpolling.
Both are manufactured by Multi-Link.
Installation Option 7:
Convenience/Gas Stores
or Retail Businesses
Main Benefits of this setup:
Barge-In protection, processes two calls
simultaneously, all equipment has access to
two lines, data integrity, saves money by line
sharing, retrieval of data can be automatic,
minimal equipment maintenance, security.
Installation: Hire a professional.
**The Power Stone is a call activated power
controller manufactured by Multi-Link, Inc.
&anydevicesimultaneously,
fax calls don't ring phones,
dataintegrity,security,saves
money by line sharing,call
conferencing between the
two-line phones.
Installation Option 8:
Simulated PBX for a
Small Office Complex
Main Benefits of this setup:
Barge-In protection, processes two calls
simultaneously, use of any 2-line phone
A = Phone for Line 1
B = Phone for Line 2
C= 2 Line Phone
D= EXT Phone for Line 2 or TAD
E = Single Line TAD
F = 2 Line TAD
G= Fax/Modem
H= Modem
I = Fax
J = Fax/Phone
K= Secure Fax
L = Public Fax
M= **The Power Stone
N= Money Order
O= Gas Monitor
P= POS
Q=CAT
R= CAT/Phone
S= Last Lines of KSU or PBX
T = KSU Outbound Only
U= Lobby Phone
V= Secretary
W= Office 1
X= Office 2
Y= Office 3
* Could be all modems or all
CATs.
36
Section 5. . . . . Pointers for
Hook-Up of Voice/Data Equipment
This section involves the connection of communications equipment to The Stick II.
You may configure the “hook up” of different types of equipment in a number of ways.
FAX MACHINES AND PC FAX CARDS
The Stick II has special features that make it work extremely well with either a PC
fax/modemor a faxmachine. Thefeature that enablesTheStick II toroutean incoming
fax call to your “fax” type device is “Fax Tone Detection”.
IfaPC FAX Card isconnectedtoThe Stick IIatthe Port 4(factorypreset for faxes),
youshould haveno operationalproblems whena callis routed. Thereare abouthalf-a-
million different types of PC FAX Cards on the market today and each has its own
operationalidiosyncrasies. Ifyoudoexperienceaproblem,checktheoperationsmanual
included with the PC FAX Card. If you cannot figure the problem out on your own, then
call our Technical Support toll free number. They’ll be happy to help.
WHATíS A ìFAX TONEî?
In a nutshell, most fax machines generate a tone when they are operated “auto-
matically”. Automatic generally means you just drop the paper(s) to be faxed in the
document carriage, the machine loads it, the desired phone number is entered, you hit
the START button and you’re done. The machine automatically dials the number and
begins emitting the tone (commonly known as CNG orAUTO-FAX tone) to identify itself
as a fax-type device. This tone is continuously transmitted until the called fax machine
answersthe call and “handshakes” with the sending fax. WithTheStick IIat the receiv-
ingend,thecallis“answered”andthefaxtoneisdetected. Atthattime the call is routed
to the port you have designated or PORT 4 (factory default).
WHAT ABOUT A MANUAL FAX?
Sometimes people lift the handset on their fax machine and dial out to send a fax.
This is what we call a “manual” fax. By doing this they have told their fax machine they
want to use it for voice purposes only. No problem for the fax machine, but now CNG
toneswill not betransmitted. IfTheStick II isat the receivingend,it will answerthe call,
detect the absence of fax tones, assume it is a voice call and route it to the appropriate
VOICE port.

The Stick IIThe Stick II
14 35
Q: What happens if Bob is on the phone?
A: You will hear a busy signal.
Q: What if both Line 1 and Line 2 are in use, can I still make an
Port-to-Portcall?
A: No. You need an outbound line to initiate the Port-to-Port
communication.
Port-to-Port Priority
ThisfeaturedetermineswhetheracommunicationordatatransferfromPort-to-Porton
TheStickII’s“internalline”takesprecedenceoveranincomingcall. Yourchoicesareeither
"ONWITHOUTBEEPS","ONWITHBEEPS",or"OFF". Withthisfeature"ONWITHOUT
BEEPS",yourPort-to-Portcommunications/datatransferwillgouninterruptedwhenacallis
received. Withthisfeature"ONWITHBEEPS",TheStickIIwillproducebeepssimilartoCall
Waitingbeepsfromthephonecompanywhenanincomingcallisdetected. Whenabeepis
heard,youhavetheoptionofcontinuingthePort-to-Portcommunication,orhangingupand
acceptingtheincomingcall. Withthisfeature"OFF",yourPort-to-Portcommunicationwillbe
immediatelydroppedandtheincomingcallwillbeprocessed. WhenPort-to-Portcommuni-
cationistakingplace,priorityissetto"ON"withorwithout"BEEPS",andaninboundcallis
ringing,anydevicenotinuseanddefaultedtotheringinglinewillobtainthelinesimplyby
goingoffhook. Thefactorydefaultissetfor"ONWITHOUTBEEPS".Remember,Port-to-
PortpriorityappliesonlytodevicesconnectedtotheStickIIwhileusingPort-to-Portcommu-
nication.
Q: What does the caller hear if I am using one of the ports that the call
should go to?
A: The caller would hear the phone ringing. If you choose not to disconnect
from your Port-to-Port, then the caller would have to hang up.
Q: Say I have two fax machines connected to The Stick II. I am using one
as a scanner and dialing my computer modem over the internal line. A
fax call comes in on Line 1. What will happen to the call?
A: During a Port-to-Port call, The Stick II does no call processing other than
detecting rings and beeping, if BEEPS are turned ON. The ports in the
Port-to-Port call will be connected to their default line.

The Stick IIThe Stick II
15
Section 3 . . . Programming
Alternate Port Port 2 Port 1
Auto Line Select ON ON ON ON ON
Default Outbound Line Line 1 Line 2 Line 2 Line 2 Line 2
Default Fax Port for Line 1
Default Fax Port for Line 2
Maximum Ring 8 8
Rings toAnswer 0, ON 0, ON
Ring Suppression ON ON
SecurityAccess Code # 1 # 2 *1 *2 *3
Silent Transfer Destination Port 4 Port 4
Unanswered Call Silent Transfer OFF OFF
Unrestricted Manual Transfer ON ON
Port 1 Port 2 Port 3 Port 4 Port 5 Line 1 Line 2
!
!
3.1 Factory Presets
We advise that you read through this section once or twice to become familiar with
the programming process.
Section 3.1 Summary of Factory Presets and FeatureAccess Codes.
Section 3.2 Things to know before you begin Programming.
Section 3.3 How to program a feature!
Section 3.4 Programming Chart
Section 3.5 How to check your programming.
Problems? Questions?
Shouldyou run intoa problem orhave a question,check out ourTrouble Shooting
section in the manual or call our toll-free technical support number for technical advice.
Go on-line and find your answers at www.multi-link.net.
34
Conferencing
Thisfeatureletsyouaddanadditionaldeviceorporttoyourcurrentcall. Ifyouareon
acallusingLine1andyouwanttoaddBobtotheconversation,who’sphoneisconnected
toTheStickIIonPort5, dial “*# 5 5”. Nowyouhavethreepartiesontheline.
• Dial“*#5” to signal a conference.
• ImmediatelydialinthePortnumber(1-5)ofthedeviceyouwanttoring.
• TheStickIIwillbeginringingthatdevice.
• Assoonasthatdevicepicksup,allthreepartiesareontheline.
Q: Can I conference from an extension phone not connected to
The Stick II?
A: Yes. To do this, enter the transfer (SAC) code, not the conference code.
Port-to-Port Communication / Data Transfer
ThisfeatureallowsacommunicationordatatransferfromPort-to-PortonTheStickII’s
“internal”line. Thisisgreatforin-houseconferencing,exchangingcomputerfilesorscan-
ningdocuments! EventhoughTheStickIIusesan“internal”linetousethisfeature,youstill
needtohaveonephonelinefreetostartthisfeature. Oncetheotherporthaspickedup,The
StickIIdropstheoutsidelineandyouaretalkingcompletelyonthe“internalline”.
For Example: Two computers connected to The Stick II at two different ports can
communicate via modem without having to dial out! One modem will pick up an avail-
able line and dial in the Port-to-Port transfer code “**5” and the Port number of the
second modem. As soon as that Port makes the connection , The Stick II drops the
outside line. The two modems are talking to each other on the “internal” line.
Another Example: Connect a PC with a fax/modem and a fax machine to The
Stick II and your fax machine can be used to scan documents! Simply set your com-
puter to “receive” a fax. Next “fax” your document to the Port your computer is con-
nectedto by dialing“**5” and theportnumber!
• Dial “**5” and the PORT NUMBER!
LastExample: Thisfeatureletsyouhavean“internal”conferencecallso-to-speak. If
youwanttotalktoBobagain,who’sphoneisconnectedtoTheStickIIatPort5,justdial
“**55”!

The Stick IIThe Stick II
16
3.2 Before You Begin
In order to program The Stick II you will need to make an outbound call on
Line 1. You can only program The Stick II from a LINE 1 phone connected to The
Stick II. We suggest calling a friend who will take thecall andstay onthe linewhile you
enter your programming sequences. The party should stay on the line during the entire
programming procedure. Do not let them hang up.
Before you begin programming there are a few “signals” you need to familiarize
yourself with. When programming The Stick II you will hear audible tones coming from
your handset. These beeps indicate whether you may “PROCEED”, that you’ve made
an “ERROR” or that you have entered the programming “OK”.
OK - You will hear two tones—one high pitched tone immediately followed by a mid-
pitchedtone. “Bee-Bip”. Thismeansthatthenumbersyouhaveenteredareacceptable
and within range for the Register Number and Program Range.
PROCEED - You will hear three high pitched tones in rapid succession “Bee-Bee-
Beep”.The Stick II is ready for you to program a Register or receive more commands in
the form of touch tones.
ERROR -You willhear asingle low-pitch tone. This indicates thatyou haveentered a
Program Range or program command that is invalid. For example: If you were trying
to change the destination port for “Silent Transfer Destination LINE 1” and you entered
theRegisterNumber as “5”,youwould receive an“ERROR”beep. The register number
is “05”.
IMPORTANT ACCESS CODES TO REMEMBER
DIAL Refer to Manual Page
Call Grab from Extension Phones 9 Page 27
Conference *# 5 (Port #) Page 34
Port-to-Port Transfer * *5 (Port #) Page 34
Programming Mode # # 9 9 Page 18
Transfer a Call to the factory default *2 Page 29
fax port (SAC for Port 4)
33
Q: Why would I ever need to restrict a port to only one line for outbound
calls?
A: You might want to restrict ports if, for example, you have one or more
modems connected to The Stick II. Restricting the modems to use only
Line 2 for surfing the Internet or dialing out for credit card approval, leaves
Line 1 open to receive calls and faxes. You wouldn’t want to miss impor-
tant calls or faxes because both lines were tied up. Line 2 can still be
programmed to receive calls and faxes, but you could mainly use it to dial
out.
Call In/Dial Out Long Distance Saver
Thisfeatureallowsyoutoavoidexpensivecallingcardchargesorlongdistancecellular
rates. Whenawayfromyourhomeoroffice,butinthesamecallingarea,simplycallintoThe
StickIIandentertheDialOutLineAccessCodetoaccesstheavailablesecondline! This
featureisnotrecommendedfordatatransfers.
• DialintoLine1orLine2fromanotherlocation.
• TheStickIImustpickupandbegintoprocessthecall. IfyouhaveRingstoAnswersetfor
4,thenyouneedtowaitforatleastthe5th ringbeforeyouentertheDialOutLineAccess
Code.
• WhileTheStickIIisprocessingthecallyouwillhearthesimulatedRingBack.
• EntertheCallIn/DialOutLineAccessCode.
• YouwillhearTheStickIIpickupthesecondaryline(ifavailable)andhearadialtone. You
arereadytodial! Ifthesecondary lineisinuseyouwillhearabusy signal.
Q: So I don’t need a calling card?
A: No, you do not need to use a calling card. You simply make the local call
back to The Stick II and enter the codes. You’ll then have access to the
available line and you dial the long distance number. You get to take
advantage of your negotiated business or home long distance rates!

The Stick IIThe Stick II
17
HOW TO SAVE & EXIT
Once you have entered programming mode (explained on the next page), you will
needtobefamiliarwith these instructions inordertoinsureyourchangesare saved and
that you have exited properly.
Save to Memory / Exit - After entering the programming for the features you
wanted modified, you will need to save the changes to memory and exit the program-
ming mode. The Stick II maintains the programming even if there is a loss of power.
• Dial “80”
• Next you will hear the “OK” tone TWICE (Bee-Bip, Bee-Bip). The LED will go back to
normal operation.
• The only reason you would hear an error tone when saving and exiting is if you have
Auto-Line Select OFF on ALL ports AND programmed all ports to default to Line 2
(Remember, you can't enter programming mode from Line 2). You will be unable to
Save & Exit until the situation is remedied. Assign a port to default to Line 1 or turn
Auto-Select ON for at least one port.
No Save / Exit - You can cancel any programming you’ve done and exit the
programming mode at any time.
• Dial “90”
• Youwillhearthe“OK”toneONCE(Bee-Bip). TheLEDwillgobacktonormaloperation.
Set Register to Factory Preset-Thiscommandsetsallofthe Registers back to
the factory presets. See your Programming and Quick Reference Guide for the factory
presets.
• Dial “60”
• Youwillhearthe“OK”toneONCE(Bee-Bip)immediatelyfollowedbythe“PROCEED”
tone (Bee-Bee-Beep).
• Dial “80” to save and exit.
• Next you will hear the “OK” tone TWICE (Bee-Bip, Bee-Bip). The LED will go back to
normal operation.
32
If the call coming in is a fax, however, The Stick II will detect the CNG
tones and route it to the programmed fax default port. If your fax machine
does not “hand shake” with the calling fax machine, for whatever reason,
then The Stick II will drop the call after the programmed Maximum Rings.
Unrestricted Manual Transfer (UMT)
TheUMT feature, when“ON”,enables a transfertobe executed atanytime. When
UMT is “OFF”, The Stick II will only allow a transfer during the first 15 seconds of an
inboundcall. DependingontheSecurityAccessCodesyouhavechosen,therecouldbe
aconflictifyoudialanautomatedsystem. Youcaneitherturnthisfeatureofforchangeyour
SACcode. Factorypresetis“ON”.
Q: Can’tItransferatany timeif Iknow theSecurityAccessCodefortheport
I want?
A: No. If UMT is OFF, you can only transfer during the first 15 seconds of
an INBOUND CALL. That goes for the caller and you, the receiver. If
UMT is ON, then yes, you or the caller can transfer at any time.
Q: What about an extension phone, one not plugged into The Stick II , but
on the same line?
A: Yes, you can enter transfer codes from phones not attached to The Stick II.
The Stick II is always listening. However, if UMT is OFF, and you are
using an extension phone, both you and the caller only have 15 seconds to
transfer the call.
4.3 Unique Features
Auto-Line Selection
Thisfeatureallowsyoutosetandcontroleachport’saccesstooutbound lines. See
Section 3.4 to find out the default outbound line for each port. By turning this feature
OFF, you restrict that port’s access to only its default line. By turning the Auto-Line
Selection ON, if the default line chosen for that port is busy, the port will access the
otherphonelinetomakethecall.

The Stick IIThe Stick II
18
3.3 How to Program a Feature
You are ready to begin programming. Keep in mind that all the program-
mable features are set to the factory default. You do not have to go through this
procedureunlessyouwanttoturn a feature“OFF”or“ON”,changethenumberof
rings, security access code(s) or destination port(s).
When entering the programming mode The Stick II will signal you with audible
beeps from the handset. These beeps tell you that you have entered the programming
mode“OK” and to“PROCEED”. You will have30 seconds toenteryour nextcommand.
Your “next” command could be to modify a feature or to save and exit. If nothing is
entered within those 30 seconds, The Stick II will signal with the “OK” beep. Your
programmingchangeswillnotbesavedandyouwillhaveexitedtheprogrammingmode.
It is as if you DIALED “90” for the No Save/Exit command.
Entering Programming Mode
• Place a call to your friend from LINE 1. (Do not call into LINE 2.)
• Wait at least 5 seconds before continuing.
• DIAL“# # 9 9” on your telephone key pad. The LED will begin blinking rapidly.
• Immediatelylisten for the“PROCEED” (Bee-Bee-Beep)tones. You have30 seconds
to begin programming.
You are now ready to modify any programmable feature.
• DIALthe Register Number of the feature you want to modify. (see chart on p. 20-24)
• Next DIAL in the Program Range. (see chart on p. 20-24)
• Immediately listen for the “OK” tones (Bee-Bip), then the “PROCEED” tones (Bee
Bee-Beep) or “ERROR” tones (low pitch beeps) then "PROCEED". You have 30
seconds to begin the next command.O
31
WithUnansweredCallSilentTransfer“ON”,theinboundcall(routedtothephone)will
beswitchedovertoadesignatedport(seeSilentTransferDestination)aftertheunanswered
phonehasbeenrungtheMaximumnumberofrings. Factorypresetforthisfeatureis“off”.
Q: Idon’tever expectto receiveamanual faxora modemcall thatcan'tdial
the SAC. Is there another reason I should ever need to turn this feature
on?
A: No, not normally.
Maximum Rings
This feature allows you to program the number of rings generated to your phones/
answering machine, fax and modem by The Stick II before dropping or transferring the
call (depending on your programming for Unanswered Call Silent Transfer). Maximum
Rings can be programmed anywhere from 1 (minimum) to 30 rings. Factory preset is 8
rings to all equipment.
Q: Is this feature so my phone, fax or modem won’t ring off the wall if my
answering machine, modem or fax machine won’t pick up the call?
A: Exactly.
Silent Transfer Destination
AfteractivatingtheUnansweredCallSilentTransferfeature,youwillwanttotellTheStick
IIwheretoroutethecall. The“Destination”programmablefeaturegivesyoutheoptionof
routingunansweredcallstoanyport. FactorypresetisPort4forbothLine1andLine2.
Q: Won’t my answering machine turn on after so many rings?
A: Yes and no. Your answering machine will turn on after so many rings if the
call coming in is ringing one of the ports to which you have your phone and
answeringmachineconnected. However, ifyou haveyour MaximumRings
set to 3 and your answering machine set to turn on after 5 rings, then the
call will be dropped before your answering machine turns on.

The Stick IIThe Stick II
19
PROGRAMMING EXAMPLES
Turning “ON” your Unanswered Call Silent Transfer LINE 2
• DIAL“041”—“04”istheRegisterNumberand“1”istheProgramRangewhichmeans
“ON”
• Immediately listen for the “OK” tones (Bee-Bip), then the “PROCEED” tones (Bee-
Bee-Beep) or “ERROR” tones (low pitch beeps) then proceed. You have 30 seconds
to begin the next command.
Changing your Rings to Answer (RTA) LINE 1 and suppressing the
devices connected to Voice 1 from ringing during the RTA
• DIAL “1541” — “15” is the Register Number, next enter the Program Range of “41”.
"4" is the number of rings that will occur on every Line 1 phone before The Stick II
takesthecalland processes itand“1”tellsTheStick II to suppressanyofthe devices
hooked to Voice 1 from ringing until after the 4th ring.
• Immediately listen for the “OK” tones (Bee-Bip), then the “PROCEED” tones (Bee-
Bee-Beep) or “ERROR” tones (low pitch beeps) then proceed. You have 30 seconds
to begin the next command.
Changing the Security Access Code for Port 3
• DIAL “1137*6” — “11” is the Register Number and the Program Range is “37*6” —
the new access code for Port 3. See the Don’ts of SAC Programming before select-
ing yourAccess Code.
• Immediately listen for the “OK” tones (Bee-Bip), then the “PROCEED” tones (Bee-
Bee-Beep) or “ERROR” tones (low pitch beeps) then proceed. You have 30 seconds
to begin the next command.
DON’T FORGET TO SAVE AND EXIT PROPERLY
• DIAL “80”
• You will hear the “OK” tone TWICE (Bee-Bip, Bee-Bip). The LED will go back to
normal operation.
Remember: Theonly reasonyouwould hearanerror tonewhensaving andexitingisifyouhaveprogrammed
all ports to default to Line 2 (can't enter programming mode from Line 2) and Auto-Line Select OFF onALL
ports. Youwillbe unableto Save& Exituntilthesituationis remedied. Assigna portto defaulttoLine1orturn
Auto-Line Select ON for at least one port.
• Programming complete and changes are saved.
30
Factory preset Security Access Codes are as follows:
Voice 1/2(Port 1/2) = “# 1” Port 3 = “ *1”
Voice 2 (Port 2) = “# 2” Port 4 = “ *2”
Port 5 = “ *3”
Note: If limited access to your equipment is an issue, we recommend you change the
factory preset SecurityAccess Codes upon installation.
Rings to Answer (RTA)
This feature directs The Stick II to answer an inbound call after a programmed
number of rings (0 to 9 rings) from the phone company. If RTA is programmed to “0”,
The Stick II will answer the call during the first ring. Extension phones (not attached to
The Stick II) in your location may only “chirp” on the first ring before going quiet.
When the RTA is greater than “0”, The Stick II will allow the incoming call to ring
extensions and the device connected to the voice port for that line. This feature also
allows you to suppress rings to the devices connected to the voice ports of The Stick II
during the RTA if you so choose. If a phone has not been picked up during the RTA,
then The Stick II will answer the call and process it according to its programming. Fac-
torypresetis0ringsforimmediateanswerandsuppressionOFF.
Q: Why would I ever want to have the RTA greater than 0 and suppressed?
A: The Caller ID information comes from the telco between the first ring and
second ring. If you have Caller ID service and the ID equipment is on the
line side (before) The Stick II, you would want to set the RTAto be at least
2. Remember that if you connect your caller ID to the device port, you
need to set the "ring suppression" feature OFF.
Unanswered Call Silent Transfer
Thisfeaturewasengineeredforthoseofyouwhomightreceivemanualfaxesormodem
callsafternormalbusinesshours,butdonotuseanansweringmachine. Manualfaxcallsare
notaccompaniedbyCNGfaxtonesandmodemcallsusuallywinduproutedtothephone
whenthecallercannotexecutetheproperaccesscode.

LINE 2 FAX Port
Thisfeature isdesigned soyou canhavetwo faxmachines hookedto TheStick II. Thefirst
digit is your default port where all faxes for Line 2 will go. The second digit routes faxes to an
alternate fax port if your fax default port is busy. Enter “0” for both digits to turn this feature OFF.
The default is set up as if you only have one fax machine connected to Port 4.
Register
Number Program
Range Factory
Preset Your
Program
Programmable Features
& Programming Recommendations
LINE 1 FAX Port
This feature is designed so you can have two fax machines hooked to The Stick II. The
firstdigit isyour defaultport whereall faxesfor Line1 willgo. The seconddigitroutesfaxestoan
alternate fax port if your fax default port is busy. Enter “0” for both digits to turn this feature OFF.
The default is set up as if you only have one fax machine connected to Port 4.
01 1
st
digit
Ports 0-5
2
nd
digit
Ports 0-5
44
03 0 = OFF
1 = ON 0
Unanswered Call Silent Transfer LINE 1
UCST(whenprogrammedON)routesallunansweredcalls(onanyinstallation)inconjunction
with the Max Rings feature. Use Silent Transfer Destination programming to designate which
Port you want to receive the transferred call.
02 44
1
st
digit
Ports 0-5
2
nd
digit
Ports 0-5
04 0
0 = OFF
1 = ON
Unanswered Call Silent Transfer LINE 2
UCST(whenprogrammedON)routesallunansweredcalls(onanyinstallation)inconjunction
with the Max Rings feature. Use Silent Transfer Destination programming to designate which
Port you want to receive the transferred call.
05 1 = Port 1
2 = Port 2
3 = Port 3
4 = Port 4
5 = Port 5
4
Silent Transfer Destination LINE 1
This feature determines which Port/device will receive a call after it has been “silently
transferred”.
29
Q: If Line 1 is being used will the call roll over to my second line?
A: No. You have to pay for that service from your local telephone company.
If you have the rollover service activated, remember that the program-
ming and destination ports you have set up for calls on Line 1 will not
work. Rollover calls from Line 1 will follow the programming and destina-
tion ports you have set up for Line 2 calls and vice versa.
Fax Port Destinations
ThisfeatureisdesignedsoyoucanhavetwofaxmachinesconnectedtoTheStickII.
Faxportdestinationsareprogrammedforeachline. WhenprogrammingLine1,thefirstdigit
intheregisteristhedefaultportwhereallfaxesforLine1willgo. Theseconddigitroutes
faxestoanotherportwhereyouhaveanadditional faxmachine. Thefaxcallwillbesent
here if your default fax port is busy. You are able to program fax port destinations and
alternateportsforbothincominglines. Youcanalsoturnthisfeature“OFF”. Thedefaultis
setupasifyouonlyhaveonefaxmachineconnectedtoPort4.
Programmable Security Access Codes (SACs)
Thetransferof acallisexecutedbydialingtheprogrammedSACforeachport
of The Stick II. SAC’s are programmable (using a touch tone phone only) up to 4
characters long—digits 0 through 9 and symbols *(star) and # (pound). You can
transfer calls from an extension phone to any device connected to The Stick II by using
the SAC for that port. The Stick II will not detect SAC’s dialed from pulse phones.
The Don'ts of SAC Prramming
• 1 digit Security Access Codes ARE NOT recommended. This will be a problem
when you dial automated systems with menu options. Remember, The Stick II is
always listening. If any of your SAC's start without a *or #, then turn OFF the Unre-
stricted Manual Transfer option. (see pg. 32 for more details)
• DONOTuse any codethat starts with9,##, *#, **, **5, *#5&##9. These codes
will not program and will give you an error tone.
• DONOTusecodesforeachportthatrepeatthesamesequenceofnumbers,i.e.,Port
1=01, Port 2=012, Port 3=0123.
• DO NOT select an access code that may be the first part of a dialed number, the
control code of your answering machine or the extension of a frequently dialed num-
ber.
The Stick II