MultiModem MT5634ZPX-PCI User manual

Model MT5634ZPX-PCI
Internal Data /Fax Modem
Owner’s Manual
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Owner’s Manual
MT5634ZPX -PCI
82092100, Revision A
This publication may not be reproduced, in whole or in part, without prior
expressed written permission from Multi-Tech Systems, Inc. All rights
reserved.
Copyright © 1998 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with
respect to the contents hereof and specifically disclaims any implied
warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this
publication and to make changes from time to time in the content hereof
without obligation of Multi-Tech Systems, Inc. to notify any person or
organization of such revisions or changes.
Record of Revisions
Revision Description
AManual released.
(12/15/98)
Trademarks of Multi-Tech Systems, Inc. are as follows: MultiModem,
MultiModemII, MultiModem, Multi-Tech, and the Multi-Tech logo.
MNP, Microcom Network Protocol is a trademark of Microcom Inc.
Macintosh is a trademark of Apple Computer Inc.
PC-DOS: International Business Machines Corporation
Pentium: Intel Corporation
AT&T is a trademark of American Telephone and Telegraph Co.
Windows® and Windows® 95 are registered trademarks of Microsoft
Multi-Tec Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112 U.S.A.
[phone] or [phone]
U. S. FAX [phone]
Fax-Back Service 612-717-5888
Technical Support [phone]
BBS [phone] or [phone]
Internet Address: http://www.multitech.com
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Contents
Chapter 1—Introduction and Description
Congratulations ..................................................................................... 6
Features ................................................................................................. 7
Peripiheral Component Interconnect (PCI) .......................................... 8
V.90 Support/Functions ......................................................................... 9
What is in Your Modem Package? ...................................................... 10
How to Use This Manual .....................................................................11
Typographic Conventions ................................................................... 12
Chapter 2—Installation
Introduction ......................................................................................... 14
What Youll Need ................................................................................ 14
Safety Warnings .................................................................................. 15
Installation Overview .......................................................................... 15
Configuring the MultiModem ZPX-PCI ............................................. 16
Installing the MultiModemZPX-PCI .................................................. 17
External Connections .......................................................................... 18
Installing Drivers ................................................................................. 19
Verifying Configuration ............................................................... 19
To Remove Previous Modem from Windows 95 ........................ 21
Is Your MultiModemZPX-PCI Ready for Use? ................................. 21
Operating Your MultiModemZPX-PCI .............................................. 22
Simple Operation ......................................................................... 22
Software Configuration ................................................................ 23
Testing Data Functions ................................................................ 23
Testing FAX Functions ................................................................ 25
Testing Voice Function................................................................. 26
MultiModemZPX-PCIs Speakerphone Test ............................... 27
Configuring Communications Software.............................................. 28
Chapter 3—AT Commands, S-Registers, and Result Codes
Introduction ......................................................................................... 34
AT Commands ..................................................................................... 34
S-Registers .......................................................................................... 45
Result Codes........................................................................................ 49
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Chapter 4—Troubleshooting
Introduction ......................................................................................... 52
Initial Checklist ............................................................................ 52
Common Problems....................................................................... 53
The modem does not respond to commands ............................... 53
The modem dials but cannot make a connection ......................... 55
The modem disconnects while online .......................................... 56
The modem cannot connect when answering .............................. 57
File transfer appears slower than it should .................................. 57
Data is being lost.......................................................................... 58
There are garbage characters on the monitor .............................. 58
Fax and data software wont run at the same time....................... 58
Chapter 5—Warranty, Service, and Tech Support/BBS
Introduction ......................................................................................... 60
Limited Warranty ......................................................................... 60
Online Warranty Registration ...................................................... 61
Technical Support ............................................................................... 62
Recording Modem Information ................................................... 62
Service ................................................................................................. 63
The Multi-Tech BBS ........................................................................... 64
About CompuServe ............................................................................. 66
About the Internet ............................................................................... 66
About the Multi-Tech Fax-Back Service ............................................ 66
Appendix
Appendix A: Regulatory Compliance ................................................. 68
Appendix B: Technical Specifications ................................................ 76
Appendix C: ASCII Conversion Chart................................................ 80
Appendix D: FLASHWINFlash Upgrade ........................................... 81
Index
............................................................................................................. 84
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Chapter 1—Introduction
and Description
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Owner’s Manual
6 MT5634ZPX-PCI
ongratulations on your purchase of one of the finest internal
C
data/fax/voice modems available todaythe MultiModemZPX-PCI
from Multi-Tech Systems.
The MultiModemZPX-PCI is an internal, half-length, fax modem card
that can be plugged into any PCI slot. Your MultiModemZDX-PCI
incorporates V.90/K56flexTM modem technology, which enables
Internet connections at data rates up to 56 Kbps over standard
telephone lines. V.90/K56flex technology is able to propel data
downstream from the Internet to your computer at speeds of up to 56
Kbps because data is digitally encoded instead of modulated. Upstream
transmission, mostly keystroke and mouse commands from your
computer to the central site, continues to flow at the conventional data
rate of 33.6 Kbps.
Note: Though this modem is capable of 56 Kbps download
performance, line impairments, public telephone infrastructure, and
other external technological factors currently prevent maximum
56 Kbps connections.
Your MultiModemZPX-PCI offers interactive automatic dialing, as
well as command mode option configuration. You can store two
command line/telephone numbers, of up to 40 characters each, in the
modems nonvolatile memory. The modem pulse or tone dials and
recognizes dial tones and busy signals for reliable call-progress
detection. The modem can detect AT&T calling card tones. It is FCC-
Registered for connection to telephone networks without any Data
Access Arrangements (DAAs).
The MultiModemZPX-PCI is a full-featured internal data/fax/voice
modem designed for Pentium computers in Windows Plug and PlayTM
environments.
This owners manual will help you to install, configure, use, and
troubleshoot your modem.
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1 Introduction and Description
MT5634ZPX-PCI 7
Features
 Compliance with major ITU-T, TIA, and EIA international standards
to ensure compatibility with other modems
 Distinguishes data, fax, and voice calls
 Easy Windows 95 Plug and Play (PnP)
 Compliance with the V.80 standard, allowing video conferencing
over analog telephone lines with any H.324 video phone system
Data
 Supports V.90/K56flexTM for data transmission speeds up to
56 Kbps while maintaining compatibility with lower-speed modems
Note: The V.90/K56flex standard asymmetrically transfers data
client downloads at speeds up to 56 Kbps; client uploads at speeds
up to 33.6 Kbps.
 Supports the enhanced ITU-T V.34 standard with data transmission
speeds to 33.6 Kbps while also maintaining compatibility with
lower-speed modems
 Supports V.90/K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K,
24K, 21.6K, 19.2K, 16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K, 2.4K,
1.2K, and 0300 bps.
 Automatic fallback to slower speeds in noisy line conditions and
fall-forward to faster speeds as conditions improve (line quality
monitoring)
 ITU V.42 LAP-M and MNP Class 3 and 4 error correction
 ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression
 H.324 compliant (videophone ready)
 Automatic disabling of compression when transferring already
compressed files
 Autodial, redial, pulse (rotary), and touch-tone dial
 Dial tone and busy signal detection for reliable call-progress
detection
 Distinctive ring support to route voice, data, or fax calls on a single
phone line
 Plug and Play (PnP) serial support
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Owner’s Manual
8 MT5634ZPX-PCI
 FlashROM upgradable
 Compatibility with the standard AT command set used by most
communication programs
 Stores up to two telephone numbers
Fax
 Supports V.17, Group 3 fax communication standards, allowing it to
communicate with other fax modems as well as with fax machines
 Responds to Class 1 and Class 2 fax commands, enabling it to
exchange editable and encrypted faxes with other Windows 95
computers
 Sends and receives faxes from your computer at 14,400 bps, 9600
bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps
Voice
 Full duplex speakerphone support with adjustable speaker volume
control; can record and play back answering machine messages
using optional microphone and speaker
 Remote/local telephone answering machine (TAM) capabilities
include voice mail control, record/playback, and call screening
 Supports the TIA/EIA IS-101 AT+V voice command set.
Peripiheral Component Interconnect (PCI)
First developed by companies such as IntelTM, AT&TTM and Digital
Equipment CorporationTM, the Peripheral Component Interconnect
(PCI) bus used by your MT5634ZPX-PCI provides high performance
and is easy to use. Because PCI devices contain registers with the
device information required for configuration, full auto configuration
of PCI Local Bus add-in boards and components is supported.
Performance factors include a bus data path of 64 bits, clock speeds of
66 MHz, and bandwidth of 264 Mbs.
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1 Introduction and Description
MT5634ZPX-PCI 9
V.90 Support/Functions
V.90 is the ITU designation for what formerly was called V.pcm. V.90
replaces K56flex and other proprietary solutions for PCM connections.
Dual-mode client modem code will be important until all central-site
digital modems are upgraded to V.90 and all interoperability problems
are resolved. Until that time, the Dual-mode client code provides
reliable connections in K56flex mode to the central-site modems
currently deployed. V.90 functions/features include:
 V.90/K56flex A-law and µ-law support
 New downstream data rates (S-Register S38)
 Optional V.8bis sequence
 V.90 Mode Selection (S-Register S109) support
 Auto-rate speeds to 50,666 (downstream) support
 Automatic adapting to digital loss and robbed-bit signaling
 New V.90 rate result codes
Downstream Rates
Where K56flex provided rates of 32,000 to 56,000 in 2,000 bps
increments, V.90 provides rates of 28,000 to 56,000 bps in increments
of 1,333 bps.
Upstream Data Rates
Upstream V.90 data rates are 4800 to 33600 bps in 2400 bps
increments.
Optional V.8bis Sequence
The V.8bis sequence that precedes K56flex connections is optional for
V.90. Dual-mode servers indicate this capability using V.8bis. Dual-
mode clients complete the V.8bis exchange and then proceed to either
the K56flex mode or V.90 mode. V.90-only clients can skip the V.8bis
exchange as a way to shorten the startup time.
Auto-rate Speeds
Auto-rate speeds to 50,666 Kbps are supported for downstream
transfers.
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Owner’s Manual
10 MT5634ZPX-PCI
Digital Loss and Robbed-bit Signaling Auto Adapt
Version 4.09 code supports the modems ability to automatically adapt
to digital loss and robbed-bit signaling on a PSTN connection.
What is in Your Modem Package?
Your MultiModemZPX-PCI package should contain:
 One MultiModemZPX-PCI internal fax modem card
 One MultiModemZPX-PCI drivers disk
 One telephone cable
 Communications software
 One brochure with a warranty card
 This MultiModemZPX-PCI Owners Manual
If any one of these items is missing, please contact Multi-Tech Systems
or your dealer/distributor.
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