MultiModem MT5634ZPX-PCI User manual

Model MT5634ZPX-PCI
Internal Data /Fax Modem
Owner’s Manual
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Owner’s Manual
MT5634ZPX -PCI
82092100, Revision A
This publication may not be reproduced, in whole or in part, without prior
expressed written permission from Multi-Tech Systems, Inc. All rights
reserved.
Copyright © 1998 by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties with
respect to the contents hereof and specifically disclaims any implied
warranties of merchantability or fitness for any particular purpose.
Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this
publication and to make changes from time to time in the content hereof
without obligation of Multi-Tech Systems, Inc. to notify any person or
organization of such revisions or changes.
Record of Revisions
Revision Description
AManual released.
(12/15/98)
Trademarks of Multi-Tech Systems, Inc. are as follows: MultiModem,
MultiModemII, MultiModem, Multi-Tech, and the Multi-Tech logo.
MNP, Microcom Network Protocol is a trademark of Microcom Inc.
Macintosh is a trademark of Apple Computer Inc.
PC-DOS: International Business Machines Corporation
Pentium: Intel Corporation
AT&T is a trademark of American Telephone and Telegraph Co.
Windows® and Windows® 95 are registered trademarks of Microsoft
Multi-Tec Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112 U.S.A.
[phone] or [phone]
U. S. FAX [phone]
Fax-Back Service 612-717-5888
Technical Support [phone]
BBS [phone] or [phone]
Internet Address: http://www.multitech.com
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Contents
Chapter 1—Introduction and Description
Congratulations ..................................................................................... 6
Features ................................................................................................. 7
Peripiheral Component Interconnect (PCI) .......................................... 8
V.90 Support/Functions ......................................................................... 9
What is in Your Modem Package? ...................................................... 10
How to Use This Manual .....................................................................11
Typographic Conventions ................................................................... 12
Chapter 2—Installation
Introduction ......................................................................................... 14
What Youll Need ................................................................................ 14
Safety Warnings .................................................................................. 15
Installation Overview .......................................................................... 15
Configuring the MultiModem ZPX-PCI ............................................. 16
Installing the MultiModemZPX-PCI .................................................. 17
External Connections .......................................................................... 18
Installing Drivers ................................................................................. 19
Verifying Configuration ............................................................... 19
To Remove Previous Modem from Windows 95 ........................ 21
Is Your MultiModemZPX-PCI Ready for Use? ................................. 21
Operating Your MultiModemZPX-PCI .............................................. 22
Simple Operation ......................................................................... 22
Software Configuration ................................................................ 23
Testing Data Functions ................................................................ 23
Testing FAX Functions ................................................................ 25
Testing Voice Function................................................................. 26
MultiModemZPX-PCIs Speakerphone Test ............................... 27
Configuring Communications Software.............................................. 28
Chapter 3—AT Commands, S-Registers, and Result Codes
Introduction ......................................................................................... 34
AT Commands ..................................................................................... 34
S-Registers .......................................................................................... 45
Result Codes........................................................................................ 49
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Chapter 4—Troubleshooting
Introduction ......................................................................................... 52
Initial Checklist ............................................................................ 52
Common Problems....................................................................... 53
The modem does not respond to commands ............................... 53
The modem dials but cannot make a connection ......................... 55
The modem disconnects while online .......................................... 56
The modem cannot connect when answering .............................. 57
File transfer appears slower than it should .................................. 57
Data is being lost.......................................................................... 58
There are garbage characters on the monitor .............................. 58
Fax and data software wont run at the same time....................... 58
Chapter 5—Warranty, Service, and Tech Support/BBS
Introduction ......................................................................................... 60
Limited Warranty ......................................................................... 60
Online Warranty Registration ...................................................... 61
Technical Support ............................................................................... 62
Recording Modem Information ................................................... 62
Service ................................................................................................. 63
The Multi-Tech BBS ........................................................................... 64
About CompuServe ............................................................................. 66
About the Internet ............................................................................... 66
About the Multi-Tech Fax-Back Service ............................................ 66
Appendix
Appendix A: Regulatory Compliance ................................................. 68
Appendix B: Technical Specifications ................................................ 76
Appendix C: ASCII Conversion Chart................................................ 80
Appendix D: FLASHWINFlash Upgrade ........................................... 81
Index
............................................................................................................. 84
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Chapter 1—Introduction
and Description
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Owner’s Manual
6 MT5634ZPX-PCI
ongratulations on your purchase of one of the finest internal
C
data/fax/voice modems available todaythe MultiModemZPX-PCI
from Multi-Tech Systems.
The MultiModemZPX-PCI is an internal, half-length, fax modem card
that can be plugged into any PCI slot. Your MultiModemZDX-PCI
incorporates V.90/K56flexTM modem technology, which enables
Internet connections at data rates up to 56 Kbps over standard
telephone lines. V.90/K56flex technology is able to propel data
downstream from the Internet to your computer at speeds of up to 56
Kbps because data is digitally encoded instead of modulated. Upstream
transmission, mostly keystroke and mouse commands from your
computer to the central site, continues to flow at the conventional data
rate of 33.6 Kbps.
Note: Though this modem is capable of 56 Kbps download
performance, line impairments, public telephone infrastructure, and
other external technological factors currently prevent maximum
56 Kbps connections.
Your MultiModemZPX-PCI offers interactive automatic dialing, as
well as command mode option configuration. You can store two
command line/telephone numbers, of up to 40 characters each, in the
modems nonvolatile memory. The modem pulse or tone dials and
recognizes dial tones and busy signals for reliable call-progress
detection. The modem can detect AT&T calling card tones. It is FCC-
Registered for connection to telephone networks without any Data
Access Arrangements (DAAs).
The MultiModemZPX-PCI is a full-featured internal data/fax/voice
modem designed for Pentium computers in Windows Plug and PlayTM
environments.
This owners manual will help you to install, configure, use, and
troubleshoot your modem.
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1 Introduction and Description
MT5634ZPX-PCI 7
Features
 Compliance with major ITU-T, TIA, and EIA international standards
to ensure compatibility with other modems
 Distinguishes data, fax, and voice calls
 Easy Windows 95 Plug and Play (PnP)
 Compliance with the V.80 standard, allowing video conferencing
over analog telephone lines with any H.324 video phone system
Data
 Supports V.90/K56flexTM for data transmission speeds up to
56 Kbps while maintaining compatibility with lower-speed modems
Note: The V.90/K56flex standard asymmetrically transfers data
client downloads at speeds up to 56 Kbps; client uploads at speeds
up to 33.6 Kbps.
 Supports the enhanced ITU-T V.34 standard with data transmission
speeds to 33.6 Kbps while also maintaining compatibility with
lower-speed modems
 Supports V.90/K56flex speeds plus 33.6K, 31.2K, 28.8K, 26.4K,
24K, 21.6K, 19.2K, 16.8K, 14.4K, 12K, 9.6K, 7.2K, 4.8K, 2.4K,
1.2K, and 0300 bps.
 Automatic fallback to slower speeds in noisy line conditions and
fall-forward to faster speeds as conditions improve (line quality
monitoring)
 ITU V.42 LAP-M and MNP Class 3 and 4 error correction
 ITU V.42bis (4-to-1) and MNP 5 (2-to-1) data compression
 H.324 compliant (videophone ready)
 Automatic disabling of compression when transferring already
compressed files
 Autodial, redial, pulse (rotary), and touch-tone dial
 Dial tone and busy signal detection for reliable call-progress
detection
 Distinctive ring support to route voice, data, or fax calls on a single
phone line
 Plug and Play (PnP) serial support
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Owner’s Manual
8 MT5634ZPX-PCI
 FlashROM upgradable
 Compatibility with the standard AT command set used by most
communication programs
 Stores up to two telephone numbers
Fax
 Supports V.17, Group 3 fax communication standards, allowing it to
communicate with other fax modems as well as with fax machines
 Responds to Class 1 and Class 2 fax commands, enabling it to
exchange editable and encrypted faxes with other Windows 95
computers
 Sends and receives faxes from your computer at 14,400 bps, 9600
bps, 7200 bps, 4800 bps, 2400 bps, or 300 bps
Voice
 Full duplex speakerphone support with adjustable speaker volume
control; can record and play back answering machine messages
using optional microphone and speaker
 Remote/local telephone answering machine (TAM) capabilities
include voice mail control, record/playback, and call screening
 Supports the TIA/EIA IS-101 AT+V voice command set.
Peripiheral Component Interconnect (PCI)
First developed by companies such as IntelTM, AT&TTM and Digital
Equipment CorporationTM, the Peripheral Component Interconnect
(PCI) bus used by your MT5634ZPX-PCI provides high performance
and is easy to use. Because PCI devices contain registers with the
device information required for configuration, full auto configuration
of PCI Local Bus add-in boards and components is supported.
Performance factors include a bus data path of 64 bits, clock speeds of
66 MHz, and bandwidth of 264 Mbs.
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1 Introduction and Description
MT5634ZPX-PCI 9
V.90 Support/Functions
V.90 is the ITU designation for what formerly was called V.pcm. V.90
replaces K56flex and other proprietary solutions for PCM connections.
Dual-mode client modem code will be important until all central-site
digital modems are upgraded to V.90 and all interoperability problems
are resolved. Until that time, the Dual-mode client code provides
reliable connections in K56flex mode to the central-site modems
currently deployed. V.90 functions/features include:
 V.90/K56flex A-law and µ-law support
 New downstream data rates (S-Register S38)
 Optional V.8bis sequence
 V.90 Mode Selection (S-Register S109) support
 Auto-rate speeds to 50,666 (downstream) support
 Automatic adapting to digital loss and robbed-bit signaling
 New V.90 rate result codes
Downstream Rates
Where K56flex provided rates of 32,000 to 56,000 in 2,000 bps
increments, V.90 provides rates of 28,000 to 56,000 bps in increments
of 1,333 bps.
Upstream Data Rates
Upstream V.90 data rates are 4800 to 33600 bps in 2400 bps
increments.
Optional V.8bis Sequence
The V.8bis sequence that precedes K56flex connections is optional for
V.90. Dual-mode servers indicate this capability using V.8bis. Dual-
mode clients complete the V.8bis exchange and then proceed to either
the K56flex mode or V.90 mode. V.90-only clients can skip the V.8bis
exchange as a way to shorten the startup time.
Auto-rate Speeds
Auto-rate speeds to 50,666 Kbps are supported for downstream
transfers.
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Owner’s Manual
10 MT5634ZPX-PCI
Digital Loss and Robbed-bit Signaling Auto Adapt
Version 4.09 code supports the modems ability to automatically adapt
to digital loss and robbed-bit signaling on a PSTN connection.
What is in Your Modem Package?
Your MultiModemZPX-PCI package should contain:
 One MultiModemZPX-PCI internal fax modem card
 One MultiModemZPX-PCI drivers disk
 One telephone cable
 Communications software
 One brochure with a warranty card
 This MultiModemZPX-PCI Owners Manual
If any one of these items is missing, please contact Multi-Tech Systems
or your dealer/distributor.
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1 Introduction and Description
MT5634ZPX-PCI 11
How to Use This Manual
Chapter 1: Introduction and Description. Introduces the
MT5634ZPX-PCI, briefly describing features and package contents. It
also details the typographic conventions used in this manual.
Chapter 2: Installing Your Modem. Describes how to install the
modem in your computer and connect it to a telephone, telephone line,
microphone, and speaker. It also describes how to install the modems
drivers in Windows 95. In this chapter are several tests to confirm that
your installation is working correctly. The tests, which include step-by-
step instructions for downloading a file and sending a fax, also serve as
minitutorials for those new to online communications concepts.
Chapter 3: Controlling Your Modem. Contains descriptions of
the AT commands that control your modem, S-registers that affect how
the commands work, and result codes that provide you with operational
feedback.
Chapter 4: Troubleshooting. Describes common problems you
may have with your modem and how to solve them.
Chapter 5: Warranty, Service, and Technical Support.
Contains terms of your warranty and describes how to get help from
Multi-Tech Systems for problems you cannot resolve. It includes our
technical support phone number and how to access us through our
BBS, the Internet, CompuServe, and our fax-back service.
Appendix
Appendix A: Regulatory Information
Appendix B: Technical Specifications
Appendix C: ASCII Conversion Chart
Appendix D: FLASHWIN Upgrade Procedures
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Owner’s Manual
12 MT5634ZPX-PCI
Typographic Conventions
This manual uses the following typographic conventions:
You type this Text entered by you is shown in boldface. Spell the entry
exactly as shown, using upper and/or lower case type.
However, when you see <cr>, press the ENTER key; do
not spell it as shown.
AT command Bold, italicized type is used for an AT or S-register
command but only when we do not intend you to type it.
Screen message Italics are used for screen messages in addition to
conventional uses, such as book and manual titles.
KEYBOARD KEY Names of keyboard keys are shown in all caps (e.g.,
BACKSPACE).
<Function Key> Angle brackets indicate a nonliteral entry. For example,
<cr> represents the carriage return character that is sent
by the key labeled Enter on most keyboards.
D:\PATH\FILENAME File name and/or path. In the following example, a
request for a file path is indicated as:
D:\PATH\FILENAME
D is the drive and PATH is the full directory path where
the file is found.
ENTER, <CR> Instructs you to press the Return, Enter, or Carriage
Return key (depending on how your keyboard is
marked).
ALT+X, CTRL+X Instructs you to hold down the ALT or CTRL key while
you press the key represented by X.
0, O Please note the difference between a zero and the letter
O. This is a zero: 0. This is a capital O: O.
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Chapter 2—Installation
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Owner’s Manual
14 MT5634ZPX-PCI
Introduction
This chapter describes how to install the MultiModemZPX-PCI into
your computer and the MultiModemZPX-PCI drivers into Windows 95.
What You’ll Need
Before you start, make sure you have everything you need:
Multi-Tech supplies
 One MultiModemZPX-PCI internal fax modem card
 One MultiModemZPX-PCI d rivers disk
 One telephone cable
 Communications software
 This MultiModemZPX-PCI Owners Manual
You supply
 A 100-MHz or faster Pentium PC. We recommend a 166-MHz or
faster PC for video conferencing.
 Windows 95 installed
 A 3.5-inch floppy disk drive
 An empty PCI expansion slot
 Tools to open your computer
 The computers manual
 A nearby telephone line jack
 An external speaker or headphone (optional)
 An external microphone (optional)
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2 Installation
MT5634ZPX-PCI 15
Safety Warnings
 Never install telephone wiring during a lightning storm.
 Never install telephone jacks in wet locations unless the jack is
specifically designed for wet locations.
 This product is to be used with UL and CUL listed computers.
 Never touch uninsulated telephone wires or terminals unless the
telephone line has been disconnected at the network interface.
 Use caution when installing or modifying telephone lines.
 Avoid using a telephone (other than a cordless type) during an
electrical storm. There may be a remote risk of electrical shock from
lightning.
 Do not use a telephone in the vicinity of a gas leak.
Installation Overview
Installing the MultiModemZPX-PCI consists of three steps:
1. Installing the modem in the computer
2. Connecting the modem to the telephone line and, optionally, to an
external speaker and microphone
3. Installing the modems drivers
Figure 2-1. MultiModemZPX-PCI
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Owner’s Manual
16 MT5634ZPX-PCI
Configuring the MultiModem ZPX-PCI
Windows 95 Plug and Play
Unlike an external modem, the MultiModemZPX-PCI contains its own
serial port. When Windows 95 detects the MultiModemZPX-PCI, it
assigns the next available COM port number to it. Since COM1
through COM4 are standard serial ports in Windows computers,
Windows 95 typically assigns COM5 to the modems serial port.
Windows 95 also assigns the a port address and interrupt request (IRQ)
number. Because the number of IRQs is limited, a computer with
several accessories may not have an available IRQ for your new
modem. In that case, you may have to decide which of your other
accessories you can modify or do without.
Sound Card Considerations
If you want speakerphone functions and the ability to record sound or
.WAV files through the sound card at the same time, you need:
 Two stereo PC microphones
 One stereo male-to-male patch cord
 One sound card and optional speakers
To connect a third party sound card:
1. Obtain a stereo male-to-male patch cord (can be purchased at a
local PC retail store).
2. Place one end of a stereo male-to-male patch cord into the LINE
OUT jack of the MultiModemZPX-PCI and the other end into the
LINE IN jack of the sound card. This allows you to hear the
activity of the modem whether it is originating or answering a call
or playing a recorded message using the bundled Trio software.
3. Place the stereo microphones (do not use mono microphones) far
enough apart from each other to eliminate feedback (e.g., one on
each side of the monitor). Feedback occurs if the microphones are
too close to each other. Make sure speakers are amplified with
power source being either a battery or AC outlet.
4. Place microphone and speakers far enough apart from each other
to eliminate feedback. Plug connector of both microphones into
the MIC IN jack of the SoundCard and the MultiModemZPX-PCI.
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2 Installation
MT5634ZPX-PCI 17
Installing the MultiModemZPX-PCI
Installating the MultiModemZPX-PCI requires you to open your
computer. Please consult your computer manual in addition to the
following instructions:
1. Turn off the computer and unplug it. Failure to do so may result in
damage to both the MultiModemZPX-PCI and the computer. Do
not turn on the computer until the instructions tell you to do so.
2. Remove the cover from the computer as instructed in the computer
manual.
3. Select an empty PCI expansion slot. Remove the expansion slot
cover and save the retaining screw.
4. Before handling the MultiModemZPX-PCI, discharge static in
your body by touching a metal piece of the computer chassis.
Carefully remove the MultiModemZPX-PCI from its antistatic
bag, handling it only by the mounting bracket and edges. Do not
touch the gold-plated connectors along the bottom edge.
5. Place the MultiModemZPX-PCI directly above the expansion slot
and gently, but firmly, push it into the connector until the cards
retaining bracket is flush against the computer chassis.
6. Fasten the retaining bracket to the computer chassis with the screw
saved in step 3.
7. Replace the cover of the computer.
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Owner’s Manual
18 MT5634ZPX-PCI
External Connections
The MultiModemZPX-PCI communicates over public-switched
telephone network lines. Use the modular telephone cable provided
with the modem to connect the MultiModemZPX-PCI to your
telephone wall jack. If you dont have a standard modular wall jack
near your computer, install one or have one installed for you by your
telephone company. In the U.S., installation kits and adapters are
available wherever telephones are sold.
If you want, you can use a microphone and speaker with the
MultiModemZPX-PCI. The microphone can be used for recording
answering machine messages or for speakerphone use. The speaker can
be used for playing back messages or for speakerphone use.
1. Plug one end of the supplied modular
telephone cable into the LINE jack.
2. Plug the other end of the phone cable
into a working wall jack.
3. To connect a telephone to your modem,
plug the telephones line cable into the
PHONE jack.
4. To use a microphone and/or speaker
with the modem, insert the microphone
plug into the MIC IN jack.
5. To connect a speaker or headphone,
insert the speaker or headphone plug
into the LINE OUT jack.
LINE OUT
MIC IN
LINE
PHONE
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2 Installation
MT5634ZPX-PCI 19
Installing Drivers
1. Plug in and turn on your computer. As your computer boots, it
automatically detects the MultiModemZPX-PCI, and the New
Hardware Found dialog box appears.
2. In the New Hardware Found dialog box, select Driver from
disk provided by hardware manufacturer (default selection).
Then click OK. The Install from Disk dialog box appears.
3. Insert the MultiModemZPX-PCI Drivers diskette into the
computers drive, select the drive letter (A:\ is the default), and
click OK. The computer installs the software drivers needed to
communicate with your MultiModemZPX-PCI and then displays
the Windows 95 desktop.
4. Installation of the MultiModemZPX-PCI is complete. If you plan
to use the provided communications software, install it now
according to the instructions provided in your corresponding
software manual.
Verifying Configuration
Windows 95 Plug and Play
Use the following procedure to check the assignments Windows has
made for your modem:
1. Click Start, Settings, Control Panel, and then double-click the
System icon.
2. When the System Properties dialog box appears, click the Device
Manager tab. A list of device types appears.
3. Double-click Modem for a list of modems installed in your
computer.
4. Double-click Multi-Tech MT5634ZPX-PCI. The Modem
Properties dialog box for your MultiModemZPX-PCI model
appears.
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Owner’s Manual
20 MT5634ZPX-PCI
5. Click the Resources tab and note the Conflicting Device list. If
there is a conflict between your modem and another device in your
computer, the information appears here. For help in resolving a
conflict, click Start, Help, and then search the Help index for the
Hardware Conflict Troubleshooter. When finished, click OK to
exit the System Properties dialog box.
6. In Control Panel, double-click the Modems icon.
7. When the Modems Properties dialog box appears, click the
Diagnostics tab. A list of ports and the devices installed on
them appears.
8. Click the COM port where the Multi-Tech MT5634ZPX-PCI is
installed. Then click More Info to make sure Windows 95 can
communicate with the modem. Clicking More Info causes
Windows 95 to send commands to and receive responses from the
modem and to display information about the modems COM port.
9. Write down the modems port, interrupt, address, and highest
speed. You will need this information to set up any legacy
(nonWindows 95) communications software you install.
Port: COM ______ Interrupt:_______ Address:_______
Speed: _______
10. Click the General tab. Select Multi-Tech MT5634ZPX-PCI and
click Properties to review the modems default communications
settings. Do not change any settings unless you have special
requirements.
11. Click Dialing Propertiesand review your dialing settings. If you
are required to dial 9 to get an outside line, type 9in the local and
long distance boxes. If you have call waiting service, disable it to
prevent it from interrupting a data or fax transmission. When
finished, click OK to exit the Modems Properties dialog box..
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