Franklin Technology Sprint U772 User manual

[Franklin U772 USB Modem]
User Guide
[UG template version 16a]
[Draft Version 3]
[Sprint_Franklin_U772_USB_Modem_User_GuideEnglish_070716_d3]

TOC i
Table of Contents
Getting Started..............................................................................................................................................3
Introduction ...........................................................................................................................................4
About the User Guide ...................................................................................................................4
Set Up Your Device...............................................................................................................................5
Parts and Functions......................................................................................................................5
SIM Card.......................................................................................................................................6
Device Installation.........................................................................................................................7
Windows, Mac, Linux Users .................................................................................................7
Windows XP Users Only.......................................................................................................7
Activate Your Device...................................................................................................................10
Using Your Device ......................................................................................................................................11
The Web Browser Interface........................................................................................................11
Opening the Web Browser Interface...................................................................................11
The Landing Page...............................................................................................................11
Connecting to the Network .................................................................................................13
The Device & Network Menu......................................................................................................14
General Device and Network Information...........................................................................14
LTE Device and Network Information.................................................................................15
3G Device and Network Information...................................................................................16
The Check Usage Menu.............................................................................................................17
LED Operation ............................................................................................................................18
Settings .......................................................................................................................................................19
The Settings Menu......................................................................................................................19
Connection Options ............................................................................................................20
Enable Airplane Mode.........................................................................................................21
Enable Auto Connection.....................................................................................................21
Change Your Connection Options......................................................................................21
Advanced Settings......................................................................................................................21
General Settings .................................................................................................................22
Manual Configuration..........................................................................................................23
LTE Configuration...............................................................................................................23
UICC Unlock .......................................................................................................................24
3G Configuration.................................................................................................................24

TOC ii
Custom DNS.......................................................................................................................25
Clone Configuration............................................................................................................25
Download Current System Configuration ...........................................................................25
Enter Backup Configuration File Path.................................................................................26
IPPT Configuration..............................................................................................................26
Roaming Configuration.......................................................................................................27
Updates...............................................................................................................................28
Device Updates...................................................................................................................28
Automatic Version Check ...................................................................................................29
Software Update .................................................................................................................29
Engineering and Equipment Settings .................................................................................30
Getting Help ................................................................................................................................................31
The Help Menu ...........................................................................................................................31
About...........................................................................................................................................31
User Guide..................................................................................................................................32
Specifications..............................................................................................................................33
Sprint Account Information and Help..........................................................................................33
Sprint Account Passwords..................................................................................................33
Manage Your Account ........................................................................................................34
Warranty and Service .................................................................................................................34
Warranty .............................................................................................................................34
Services ..............................................................................................................................34
Customer Service .......................................................................................................................35
Trademarks and Copyright Information......................................................................................35
Safety and Notices..............................................................................................................................36
Safety Precautions......................................................................................................................36
Important Notice..................................................................................................................36
Safety and Hazards ............................................................................................................36
FCC Compliance.........................................................................................................................37
RF Exposure Information and Specific Absorption Rate (SAR) Information..............................37
Index............................................................................................................................................................39

Getting Help 3
Getting Started
The following set of topics will introduce you to your U772 USB Modem, help you get set up with service,
provide an overview of the device, and get you started with basic device operations.

Getting Help 4
Introduction
The following topics describe the basics of using this guide and your new phone.
About the User Guide
Thank you for purchasing your new U772 USB Modem. The following topics explain how best to use this
guide to get the most out of your device.
Before Using Your Device
Read the Get Started guide and Important Information booklet that were packaged with your device
thoroughly for proper usage.
Accessible services may be limited by subscription contract conditions.
Descriptions in the User Guide
Note that most descriptions in this guide are based on your device's setup at the time of purchase. Unless
otherwise noted, instructions begin from the device web user interface home screen, which is displayed
by opening a web browser and entering http://sprintmodem or http://192.168.10.1. Some operation
descriptions may be simplified.
Screenshots and Key Labels
Screenshots and other illustrations in this user guide may appear differently on your device. Key labels in
the user guide are simplified for description purposes and differ from the device web user interface.

Getting Help 5
Set Up Your Device
The following topics give you all the information you need to set up your USB Modem and wireless
service the first time.
Parts and Functions
These topics illustrate your device's primary parts and key functions.
Note: Your device's screens and layouts are subject to change. This user guide uses sample images only.
Device Layout
The following illustration outlines your device's primary external features.
Part
Description
LTE LED indicator
Displays connection status on the LTE network.
3G LED indicator
Displays connection status on the 3G network.
USB Connector Cover
Cover for the USB connector.
Finger Grip
Sliding mechanism for the USB connector cover.
USB Connector
USB connector to connect your device to laptop or host device.
CDMA/LTE Main Antenna
Main antenna port for external antenna attachments.
CDMA/LTE Sub Antenna
Secondary antenna port for external antenna attachments.
USIM Card Cover
Cover for the removable SIM card.
Device Label
Label which displays the device name, FCC ID and device MEID

Getting Help 6
SIM Card
The SIM card is an IC card containing the device number and other customer information. Your device's
SIM card is preinstalled and should only be accessed if directed by a customer service representative.
Handling a SIM Card
Keep the following in mind when handling a SIM card.
●You are responsible for any damage caused by inserting the SIM card in another-brand IC card
reader, etc. Sprint is not responsible in such a case.
●Always keep the IC chip clean.
●Wipe clean with a dry, soft cloth.
●Avoid applying labels. May damage SIM card.
●See instructions included with SIM card for handling.
●The SIM card is the property of Sprint.
●The SIM card is replaceable (at cost) in case of loss/damage.
●Return the SIM card to Sprint when canceling subscription.
●Returned SIM cards are recycled for environmental purposes.
●Note that SIM card specifications and performance may change without notice.
●It is recommended that you keep a separate copy of information that is stored on SIM card. Sprint
is not responsible for damages from stored information that is lost.
●Always follow emergency procedures to suspend service if your SIM card or device (SIM card
inserted) is lost or stolen. For details, contact Customer Service.
●Always power off the device before inserting/removing the SIM card.
Insert SIM Card
Follow these instructions to insert a SIM card. Remember to power off your device before inserting a SIM
card.
Note: Your phone’s SIM card is preinstalled. These instructions are for reference only.

Getting Help 7
1. To open the SIM card cover, press down firmly on the lower back cover and pull down as
indicated in the image above.
2. Insert the SIM card as shown in the picture above.
Insert gently with gold IC chip facing downward.
3. Replace the SIM cover by gently pressing down and sliding forward until you feel a click.
4. Align the contacts of the battery with the contacts in the phone.
Make sure all the tabs are secure and there are no gaps around the cover.
Device Installation
The instructions below explain how to install the device on your laptop or computer.
The following section is for Mac, Linux, Windows 7, 8, 8.1 and Windows 10 user only. Windows XP users
can skip to the Windows XP Users Only section.
Windows, Mac, Linux Users
1. Turn on your computer and close all applications.
2. Insert the device into your USB port.
3. Your computer will recognize the device and will install the driver automatically.
4. Please allow a few minutes for the driver installation to complete.
To use the Sprint LTE/3G Mobile USB on your Windows XP computer, you will need to install the Remote
NDIS driver included in the modem memory and configure the device. See the next section for more
information on driver installation and device configuration.
Windows XP Users Only
1. Turn on your computer and close all applications.
2. Insert the device into your USB port.

Getting Help 8
Note: If you have inserted the device properly, Windows will inform you that it has found new hardware.
Wait until Windows completes the “Found New Hardware” task. It is normal to hear a short beep each
time you insert or remove the device. It is an audible notification that your computer recognizes the new
hardware.
3. Your computer will recognize the device and install the Remote NDIS driver automatically. If the
program does not launch automatically, proceed to Step 4.
4. Windows XP users running Service Pack 2 (SP2) or earlier: If your computer does not
automatically install the RNDIS, click Start>My Computer, select Franklin Zero CD, and then
double-click the Franklin-Installer.exe program.
5. The Welcome to the MSS InstallWizard for Franklin 700 V4.14.0.0 screen will then appear. Click
Install to continue the installation process.

Getting Help 9
6. Installation of Remote NDIS driver is now complete. Click Finish to leave the setup program.

Getting Help 10
Activate Your Device
Follow the instructions below to activate your device if it has not already been activated. Depending on
your account or how and where you purchased your USB modem, it may be ready to use or you may
need to activate it on your Sprint account.
●If you purchased your device at a Sprint Store, it is probably activated and ready to use.
●If you received your device in the mail and it is for a new Sprint account or a new line of service, it
is designed to activate automatically.
When you plug the device into your computer for the first time, open your web browser and
go to http://sprintmodem or http://192.168.10.1. You should see a Hands Free Activation
message in your web browser, which may be followed by a PRL Update screen and a
Firmware Update screen. Follow the onscreen instructions to continue.
●If you received your device in the mail and you are activating a new device for an existing number
on your account (you’re swapping devices), you can activate on your computer online.
Activate on your computer:
•Go to sprint.com/activate and complete the online instructions to activate your device.
To confirm activation, navigate to any Web page. If your device is still not activated or you do not have
access to the Internet, visit sprint.com/support for assistance. If you do not have access to the Internet,
call Sprint Customer Service at 1-888-211-4727 from another phone.
Tip: To confirm activation, navigate to any Web page. If your device is still not activated or you do not
have access to the Internet, contact your service provider for assistance.
Note: If you are having any difficulty with activation, visit sprint.com/support.

Getting Help 11
Using Your Device
The following set of topics will provide information on your device and interaction. The information below
will help you make connections, understand the device web user interface, how to check your data usage,
software updates and roaming services.
The Web Browser Interface
The Web browser interface is a Web-based connection manager for your device. It allows you to manage
and monitor the Internet connection between your computer and the wireless network. It has a user-
friendly interface and is equipped with many useful features that will enhance your Internet navigation
experience.
Opening the Web Browser Interface
To use the Web browser interface, open the Web browser on your desktop, type http://sprintmodem or
http://192.168.10.1 into the address window, and then press Enter or Return.
The Landing Page
The Web browser will open the Device and Network page for your USB Modem as shown below. From
this page, you can see and manage available network connections, see your current connection state,
and see signal strength at a glance. Detailed menus for status and settings are displayed across the top
of the menu.

Getting Help 12
The main menu appears across the top of the browser interface and allows for ease of navigation. On
the menu bar you will see options for: Device & Network, Check Usage, Settings and Help.
Information regarding your current network connection can be seen in the Network Connection Box
displayed on the left side of the main page. This box displays 3G and LTE connection information and
has the following items:

Getting Help 13
Signal strength bar: Displays your current signal strength. Supports 0- 6 levels of signal
strength.
Connection time: Displays the time after your device is connected.
Connection button: Connects you to a network.
The following table provides device status and connection button descriptions.
Status
Connection Button
Description
“No Signal”
No Signal
Radio power is on but device is in low signal.
All actions are disabled.
“Disconnected”
Connect
Radio power is on and device is disconnected.
Ready to connect.
“Connecting”
Cancel
Device is in connecting and available to cancel the connection.
“Connected”
Disconnect
Device is connected and available to disconnect the connection.
“Not Activated”
Not Activated
Device activation is required.
Connecting to the Network
Once your device is properly configured, connecting to the Internet is as simple as plugging in your
device. By default, it connects automatically to the Sprint network. If you wish to change this option,
please refer to the instructions in Connection Options.

Getting Help 14
The Device & Network Menu
The Device & Network menu allows you to view information about your device and network status.
General Device and Network Information
To view basic device information click Device & Network on the menu bar and the select the General
Device & Network Information dropdown arrow to view your basic device information.

Getting Help 15
General Device
Device Name –name of the device
Device Description –description of the device
Manufacturer –manufacturer of the device
Modem Model –model name of the device
Hardware Version –current internal hardware version
CM Version –current CM version
IMEI –the International Mobile Equipment Identity number of the device
General Network
IP Address –the current Internet Protocol address of the device
Gateway –the current network point entrance address
DNS Server –the current Domain Name Server system address
Data Received –the number of bytes received
Data Sent –the number of bytes sent
Data Total –the total data received and sent. Data totals are estimates and should not be
used for billing purposes.
LTE Device and Network Information
To view basic LTE network information click Device & Network on the menu bar and the select the LTE
Device & Network Information dropdown arrow to view the LTE network information.
LTE Device
Technology –Long Term Evolution (LTE)
Firmware Version –the current firmware version on the device
IMSI –the International Mobile Subscriber Identity (IMSI) number
ICCID –the Integrated Circuit Card ID (ICCID) number

Getting Help 16
USIM State –the current state of the Universal Subscriber Identity Module (USIM)
LTE Network
Status –current network status
SNR –the current Signal-to-Noise Ratio (SNR)
RSRP –the current Reference Signal Received Power (RSRP)
RSRQ –the current Reference Signal Received Quality (RSRQ)
PLMN ID –the current state of Public Land Mobile Network ID
3G Device and Network Information
To view basic 3G network information click Device & Network on the menu bar and the select the 3G
Device & Network Information dropdown arrow to view the 3G network information.
3G Device
MEID –unique number the network uses to identify your device
Technology –type of network you are connected to
Firmware –current internal software version
User Name (NAI) –assigned user name on your device
Phone Number (MDN) –the public ID for your specific wireless service (Mobile Data Number)
Home Carrier Name –name of the network operator
Home Carrier ID –ID of the network operator
PRL Version –used to verify that your Preferred Roaming List is the most current
MSID (IMSI_S) –internal ID uses to identify your account
3G Realm –name of the domain

Getting Help 17
3G Network
Status –current network status
RSSI –measurement in dBm of current signal strength
Ec/Io –measurement in dB of current Ec/Io
The Check Usage Menu
The Check Usage menu allows you to review your usage history online. Please ensure that you have an
Internet connection. Selecting the Check Usage option displays your LTE and 3G data usage to date in a
separate, pop-up window.
Note: Usage details are only estimates and may not reflect your actual billing amount.

Getting Help 18
LED Operation
Your device has LED lights that indicate the following details:

Getting Help 19
Settings
The Settings Menu
The Settings menu allows you to set your Connection Options and change your Advanced Settings.