Arris SURFboard SBG8300 User manual

QUICK START GUIDE
Wi-Fi Cable Modem
SBG8300

2
What’s in the Box
Power Adapter
Ethernet Cable
SBG8300 Wi-Fi
Cable Modem
Soware License
& Warranty Card
Support
Information
Card
SBG8300
Quick Start Guide

3
Introduction
Status Indicators
Let’s Get Started
Set Up Your Wi-Fi Network Connection
3.1 Download ARRIS SURFboard® Manager
3.2 Connect Using Your Mobile Device
Wi-Fi Cable Modem Web Manager
4
4
7
14
21
1
3
2
4

4
Status Indicators
1

5
Front Panel LEDs
Blue (Solid) - Power is connected
Blue (Slow Blink) - Acquiring
downstream connection
Blue (Fast Blink) - Acquiring
upstream connection
Green (Solid) - IP Link/Online
Blue & Green (Alternating) -
Firmware download
Note: Detailed LED status information is available online in the SBG8300
User Guide on the ARRIS Support website, www.arris.com/selelp.
Online
Wi-Fi
Green (Solid) - Clients found
(5 GHz or dual-band)
Green (Slow Blink) - No clients
found (5 GHz or dual-band)
Blue (Slow Blink) - No clients found
(2.4 GHz band only)

6
The SBG8300 is a combination DOCSIS 3.1 cable
modem and four-port Ethernet router withWi-Fi. It
uses DOCSIS 3.1 technology to provide ultra
high-speed Internet access on yourWi-Fi home or small
business network.
Using the connection capabilities of the SBG8300, you
can connect your computer and other network-enabled
devices via the four Ethernet ports or the 2.4 GHz and
5 Ghz Wi-Fi connections.The SBG8300 connects to
the existing coaxial cable connection in your home.
Note: For Internet connections, you need a cable
service connection with a cable Internet Service
Provider. The SBG8300 will not work with DSL or
satellite Internet service.

7
Let’s Get Started
2

8
Connect the coaxial cable (not included) from the
cable wall outlet or RF splier to the Cable connector
on the rear of your SBG8300.
A
Tighten the
connector by hand.

9
Connect the Ethernet cable to any Ethernet port on
the rear of your SBG8300 and the Ethernet port on
your PC or laptop.
B

10
Connect the power adapter to the Power port on the
rear of your SBG8300, then plug it into an electrical
wall outlet that is not controlled by a wall switch.
C
Your SBG8300 will
automatically power
ON when the power
adapter is connected.

11
Check the front panel LEDs on your SBG8300. Aer a
brief pause, both LEDs should light up SOLID green.
D

12
Make sure you have the Wi-Fi cable modem model
name (SBG8300), HFC MAC ID, and Serial Number
(S/N) listed on the Wi-Fi cable modem label located
on the boom of your SBG8300 or aached in the
Wi-Fi Cable Modem Label section at the end of this
document.
Note: For Comcast subscribers, please visit
xfinity.com/activate before calling Comcast or
ARRIS. If there is an issue with the activation, please
call Comcast: 1-800-Xfinity (1-800-934-6489).
Make sure you have your Comcast XFINITY account
number, account phone number, and login information
(your email address or user name and password).

13
E
Verify SBG8300 connectivity by accessing the
Internet using the connected PC or laptop.
Visit any public web page such as www.suroard.com.
If the website fails to open, please contact your service
provider to set up your Internet service or activate your
SBG8300.

14
3
Set Up Your Wi-Fi
Network Connection
Choose one of the following options:
3.1 Download ARRIS SURFboard®Manager
3.2 Connect using your mobile device

15
3.1
Download ARRIS SURFboard®Manager Mobile App
Use the ARRIS SURFboard Manager mobile app (see
page 16) or the SBG8300 Web Manager (see page 21)
to set the same network name and password, if you are
replacing the router or Wi-Fi cable modem in an existing
Wi-Fi network.This ensures that your Wi-Fi devices will
automatically connect to your SBG8300 Wi-Fi network.

16
Download the ARRIS SURFboard Manager mobile
app from the Apple App Store or Google Play Store.
Scan the QR code to download the mobile app on your
iOS or Android mobile device:
A
Open the ARRIS SURFboard Manager mobile app and
follow the prompts to configure your SBG8300 Wi-Fi
network.

17
3.2
Connect using your mobile device
Some of the selections used in this procedure may
vary slightly depending on your mobile device and
operating system. Please make sure to select the
most applicable selections on your mobile device.
!

18
A
Access the Seings screen on your mobile device and
then select:Wi-Fi, Wireless, or Connections.
Check thatWi-FiorWirelessis set to ON.
For Apple devices, you may have to enter a password
and then selectJOIN.

19
B
Select the SBG8300 Wi-Fi network from the list of
available Wi-Fi networks.

20
C
Enter your Wi-Fi network password in the Password
field and selectJoin or Connect.
This is the password that you set up during the
SBG8300 activation.