Multitech MultiVOIP MVPGK1 Gatekeepers Installation manual

MultiVOIP Gatekeeper
Model MVPGK1
Hardware User Guide

2MultiVOIP Gatekeeper User Guide
User Guide
S0000122, Revision B
MultiVOIP Gatekeeper (Model MVPGK1)
his publication may not be reproduced, in whole or in part, without prior expressed written permission
from Multi- ech Systems, Inc. All rights reserved.
Copyright © 2001, by Multi- ech Systems, Inc.
Multi- ech Systems, Inc. makes no representations or warranties with respect to the contents hereof
and specifically disclaims any implied warranties of merchantability or fitness for any particular
purpose. Furthermore, Multi- ech Systems, Inc. reserves the right to revise this publication and to
make changes from time to time in the content hereof without obligation of Multi- ech Systems, Inc. to
notify any person or organization of such revisions or changes.
Record of Revisions
RevisionDescription
AManual released. All pages at revision A.
(1/21/00)
BUpdate of Regulatory Info.
(4/15/00)
Patents
his product is covered by one or more of the following U.S. Patent Numbers: 5.301.274;
5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending.
Trademarks
Multi- ech and the rademarks of Multi- ech Systems, Inc. are as follows: MultiVOIP, RASExpress,
MultiExpressFax, and the Multi- ech logo.
Multi- ech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
[phone] or [phone]
Fax [phone]
ech Support [phone]
Internet Address: http://www.multitech.com

MultiVOIP Gatekeeper User Guide 3
Contents
1 Introduction/Description 5
System Overview .................................................................................................................................... 6
Introduction...................................................................................................................................... 6
echnical Specifications ........................................................................................................................... 7
Chassis ............................................................................................................................................ 7
Power Supply ................................................................................................................................... 7
SBC (Single Board Computer) ............................................................................................................. 8
Display: ........................................................................................................................................... 9
NIC Board (EN10100 PCI Card) ......................................................................................................... 10
2 Installation and Setup 13
Introduction ......................................................................................................................................... 14
Unpacking ............................................................................................................................................ 14
Safety Warning AC Power ...................................................................................................................... 14
Lithium Battery Caution .......................................................................................................................... 14
Laser Safety Caution ............................................................................................................................. 14
Safety Warnings elecom ...................................................................................................................... 14
Rack Mounting ...................................................................................................................................... 15
Cable Connections ................................................................................................................................15
SBC Board Cabling .......................................................................................................................... 16
NIC Cabling .................................................................................................................................... 16
Powering Up ........................................................................................................................................ 17
3 Single Board Computer 19
Introduction ......................................................................................................................................... 20
About the SBC ................................................................................................................................20
Component Locations ...................................................................................................................... 21
4 PCI IC Board 23
Introduction ......................................................................................................................................... 24
About Fast Ethernet ......................................................................................................................... 24
About Auto-negotiation .................................................................................................................... 24
About PCI Bus................................................................................................................................. 25
Features ........................................................................................................................................ 25
5 Hardware Removal/Replacement 27
Introduction ......................................................................................................................................... 28
Disconnecting Cables and Removal from Enclosure ................................................................................... 28
Card Cage Removal/Replacement ........................................................................................................... 29
Board Removal and Replacement ............................................................................................................ 31
Removing SBC Board ....................................................................................................................... 31
Removing NIC Board ....................................................................................................................... 32
Hard Drive Removal/Replacement ........................................................................................................... 32
Floppy Disk Drive Removal/Replacement .................................................................................................. 33
CD ROM Drive Removal/Replacement ...................................................................................................... 33
Power Supply Removal/Replacement....................................................................................................... 34

4MultiVOIP Gatekeeper User Guide
6 Troubleshooting 35
Introduction ......................................................................................................................................... 36
Hardware roubleshooting ..................................................................................................................... 36
Diagnostic ests .............................................................................................................................. 38
roubleshooting with Error Messages ...................................................................................................... 38
Calling echnical Support ....................................................................................................................... 39
7 Service, Warranty, and Technical Support 41
Introduction ......................................................................................................................................... 42
Limited Warranty .................................................................................................................................. 42
Addendum for North American Products ............................................................................................ 42
Addendum for International Products ................................................................................................. 42
Service ................................................................................................................................................ 43
Ordering Accessories ............................................................................................................................ 43
ech Support ....................................................................................................................................... 44
Recording Gatekeeper Information .................................................................................................... 44
About the Internet................................................................................................................................. 44
Appendices 45
Appendix A Connector Pinouts ............................................................................................................. 46
SBC Connectors .............................................................................................................................. 46
NIC Board Connector ....................................................................................................................... 48
SBC Onboard Connectors ................................................................................................................. 49
Expansion Slots .............................................................................................................................. 54
How to Set Jumpers ........................................................................................................................ 57
Appendix B: SBC Mapping Parameters ..................................................................................................... 63
Appendix C - SBC Configuration Details.................................................................................................... 63
Flash BIOS Update .......................................................................................................................... 63
Watchdog imer Configuration ......................................................................................................... 63
Green PC Function ................................................................................................................................63
Power Saving Block Diagram ............................................................................................................ 64
CPU Doze Mode .............................................................................................................................. 64
System Standby Mode ..................................................................................................................... 64
System Suspend Mode .................................................................................................................... 64
Award BIOS Setup .......................................................................................................................... 65
Entering Setup...................................................................................................................................... 66
Setup Keyboard Commands ............................................................................................................. 66
he Standard CMOS Setup Menu ...................................................................................................... 67
Memory Installation ......................................................................................................................... 67
SBC Configuration ................................................................................................................................. 67
VGA Driver Utilities ................................................................................................................................68
VGA Drivers.................................................................................................................................... 68
he BIOS Features Setup Menu ........................................................................................................ 70
Chipset Features Setup .................................................................................................................... 73
DRAM Settings ................................................................................................................................74
Cache Features .............................................................................................................................. 74
PCI and IDE Configuration ................................................................................................................ 74
Power Management Setup ..................................................................................................................... 75
Power Management ....................................................................................................................... 75
Doze Mode ..................................................................................................................................... 76
Standby Mode ................................................................................................................................76
IDE HDD Auto Detection ................................................................................................................... 79
Appendix D  Regulatory Information ..................................................................................................... 83

Chapter
1 Introduction/Description

6MultiVOIP Gatekeeper User Guide
System Overview
Introduction
Welcome to Multi- echs new MultiVOIP Gatekeeper, Model MVPGK1, a turnkey hardware and
software solution that enables network managers and intranet managers to define and control how
H.323 voice traffic is managed over IP networks. he MultiVOIP Gatekeeper is a complementary product
to the MultiVOIP 200 (MVP200), the 2-Voice/Fax channel product and the MultiVOIP 400/800 (MVP400),
4-Voice/Fax channel product, and the MVP800, the 8-Voice/Fax channel product. he MultiVOIP
GateKeeper is an industry-standard mechanism for call control and routing, basic telephony services,
H.323 bandwidth usage control, total network usage control, and overall system administration and
security policies. It includes fast, easy-to-use interfaces that network managers can use to modify or
update zone configurations when an individual on the network needs additional services. And, it
provides call centers with the capability to perform needs-based call routing as well as providing a
variety of other automatic call distribution features.
he MultiVOIP GateKeeper is a ruggedized, expandable, 19-inch rack mount unit that includes a built-in
hard drive, a 3.5-inch floppy drive, and a CD-ROM drive. Its removable card cage has six circuit board
slots: one slot on the lower left side of the card cage is dedicated to the single-board computer (SBC);
also, there is one combo slot (PCI or ISA) and four PCI slots.
he IPC-551 SBC is a full size plug-in PC board with PCI bus architecture, a 233 MHz processor, 256 MB
of DRAM, Award BIOS, and Green PC functions that enable the computer to operate at a decreased
power level after it senses a period of idleness. In one of the PCI slots is an EN10100PCI Ethernet
adapter card that is a Plug and Play device with data transfer rates of either 10 Mbps (Ethernet) or 100
Mbps (Fast Ethernet), selected via auto-negotiation.

MultiVOIP Gatekeeper User Guide 7
Chapter 1 - System Overview
Technical Specifications
Figure 1-1. MultiVOIP Gatekeeper
he Gatekeeper conforms to the following technical specifications.
Chassis
 6-slot PCI/ISA backplane
 SBC
 10/100Mb PCI EtherNet NIC
 One half-height 1.44Mb 3½-inch floppy disk drive
 One half-height IDE hard drive
 One 250-watt power supply
 One 32x CD-ROM Drive
 Power on/off switch on front panel with built in power LED.
 Full security locking
Power Supply
AC Input
 Power requirement: 115/230V; 7A/4A (RMS) selectable by slide switch
 Frequency: 50-60 Hz
 Efficiency: >65% @ full load, nominal line
DC Output
 Outputs: +5 @ 25A, +12 @ 10A, -5 @ 0.5A, -12 @ 0.5A
 Inrush current: <30A peak @ 115VAC, cold start at 25o C
 Line regulation: +/- 5% at full load for +/-5V, +/-12V, +/-10% for -12V
 Hold ime: 12ms at full load @ 115VAC
Note: 3.3 volts, DC, is available at PCI expansion slots on one side of the backplane only,
because PCI expansion cards made by some other manufacturers may re uire 3.3 volts. Any
such boards must be installed in the Gatekeeper on the side of the chassis where the Single-
Board Computer is located. Since there is no 3.3-volt supply on the other side of the backplane,
such PCI expansion cards will not operate properly in those positions.
Dimensions and Weight
 Height: 5.25 inches
 Width: 19 inches

8MultiVOIP Gatekeeper User Guide
 Depth: 17 inches
 Weight: 28 lbs. (12.7 kg)
Environmental
 emperature: 040o C
 Humidity: 1090% RH noncondensing
 Fan Rating: 25 cfm
SBC (Single Board Computer)
Intel 54C/55C.
320/321 pin PGA socket.
233 MHz clock generator.
2.8V - 3.5V voltage regulator.
Memory:
Up to 256MB, EDO/Fast Page Mode DRAM.
Four 72-pin SIMM sockets on board.
Cache:
L1 Cache: 32k.
L2 Cache on board: 512k.
Real-Time Cloc /Calendar:
CMOS data backup from BIOS setting or BIOS default.
Dallas DS 12887 Real ime Clock.
BIOS:
Award Flash BIOS with plug & play functionality.
Easily updated 128/256KB flash EEPROM.
Supports Green power-saving function .
Supports System IO Setup.
Keyboard Connector:
PC/A type miniature DIN connector.
Supports PC/A , PS/2 Keyboard or PS/2 Mouse; determined by jumper selection.
Bus Support and Speed:
External ISA bus at 8 MHz.
External PCI bus at 33 MHz.
Internal PCI bus, for VGA & IDE at 33 MHz.
PC-104 bus at 8 MHz.

MultiVOIP Gatekeeper User Guide 9
Chapter 1 - System Overview
Display:
Supports SVGA for CR .
Supports 32-bit PCI Local Bus.
VGA BIOS combines 128/256KB flash ROM with system BIOS.
Supports 15 pin connector 1024 x 768 resolution (256 colors) on SVGA Monitor.
Supports 2 MB video memory.
Watchdog Timer:
he watchdog timer is controlled by software. Once enabled, the system will reboot, unless the timer is
re-enabled before the specified timeout duration expires. imeout durations range from zero to 30
seconds in two-second increments (+/- 25%).
o enable watchdog timer: use I / O port 0443H
o disable watchdog timer: use I / O port 0441H
IDE Interface:
wo IDE ports. Supports up to four Enhanced IDE devices.
Floppy Dis Driver Interface:
Supports up to two floppy disk drives: 3.5" and 5.25" (360K / 720K / 1.2M / 1.44M / 2.88M).
Serial Port:
wo high-speed 16550-compatible UAR s with Send / Receive 16-byte FIFOs.
MIDI Compatible.
Programmable Band Rate Generator.
Parallel Port:
Bi-directional parallel port, supports SPP, ECP, and EPP.
Green Power-Saving Function:
Software support determined by BIOS setup.
LED Indicators
System power (at jumper KBL1 on board).
Hard Disk access (at jumper HDL1 on board).
DMA Controller:
82C37 x 2
DMA Channels:
7
Interrupt Controllers:
82C59 x 2
15 levels

10 MultiVOIP Gatekeeper User Guide
Operating Temperature:
0 to60°C (32 to 140°F).
System Power Requirements :
DC Voltage: +5V; minimum +4.75V, maximum 5.25V.
DC Ampere: 15A.
Board Dimensions:
338.5 mm x 122 mm (13.33 in. x 4.80 in.)
Board Net Weight:
0.4 Kg. (14.1 oz.)
IC Board (E 10100 PCI Card)
he EN10100PCI card was designed to meet the following specifications:
Network ype:
· Fast Ethernet 100Base- X (IEEE 802.3u standard for 100 Mbps baseband CSMA/CD LAN)
· Ethernet 10BASE- (IEEE 802.3 standard for 10 Mbps baseband CSMA/CD local area network)
Jumperless Hardware, with auto-negotiation functionality
Media interface: RJ-45
LAN Chip Set:
· Interface controller: D-Link DL10030
· ransceiver interface: Davicom DM9101
EMI Compatibility:
· FCC Class B
· VCCI Class B
· CISPR B
· SMA Certification
· CE Certification, Class B
Host interface: PCI 2.1 Bus (Bus Master)
I/O & IRQ base address: assigned by Plug and Play system
Physical Dimensions: 13.9 cm x 7.3 cm
Environment:
· Storage: -20° to 80°C, (-4° to 176° F)
· Operating: 0° to 55° C, (32° to 131° F)
· Humidity: 10% to 90% non-condensing

MultiVOIP Gatekeeper User Guide 11
Chapter 1 - System Overview
Power Consumption: 2W (400mA @ 5V) max
Check http://www.multitech.com for drivers not listed and for the latest release of drivers.
Software drivers1 for:
· Microsoft Windows N 4.0
· Banyan VINES v4.00 (2)
· DECnet PathWorks v4.0
· F P PC/ CP
· IBM Communication Manager v1.0
· IBM LAN Server v4.0, v3.0, v2.0
· IBM LAN Support Program v1.3x
· Microsoft LAN Manager v2.1
· Microsoft Windows for Workgroups 3.11
· Novell Netware 3.x, 4.x ODI driver
· Win/ CP PathWay Access for DOS v1.1

12 MultiVOIP Gatekeeper User Guide

Chapter
2 Installation and Setup

14 MultiVOIP Gatekeeper User Guide
Introduction
his chapter explains how to set up and connect cables for the Gatekeeper. his product includes the
Windows operating system and Gatekeeper software, and is ready to be connected to an Ethernet
concentrator. he operator needs only to connect a VGA (or SVGA) monitor, keyboard, Ethernet cable,
and mouse, boot the system, and enter some basic information. o connect the cables to a monitor and
keyboard, see the Cable Connections section of this chapter.
Unpacking
Check the items on the Gatekeeper shipping list to ensure that you have received the correct options
and accessories. Unpack the unit and inspect it for visible shipping damage. If damage is observed, do
not power-on the unit; contact Multi- ech's ech Support for advice. If no damage is observed, place
the Gatekeeper in its final location.
Safety Warning AC Power
Locate the AC outlet near the communication equipment. he AC power cord is your main AC
disconnecting device and must be easily accessible at all times. For your safety, the power cord
provided with your system has a grounding plug. Always use the power cord with a properly grounded
wall outlet to avoid the risk of electrical shock.
ithium Battery Caution
A lithium battery on the product provides backup power for the devices timekeeping capability. he
battery has an estimated life expectancy of ten years.
When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the unit
must be sent back to Multi- ech Systems for battery replacement.
Warning: here is danger of explosion if the battery is incorrectly replaced.
aser Safety Caution
Class 1 LED Product.
he CD-ROM drive contains a laser system and is classified as a Class 1 Laser Product under a U.S.
Department of Health and Human Services (DHHS) Radiation Performance standard according to the
Radiation Control for Health and Safety Act of 1968.
If the unit ever requires maintenance, contact an authorized repair location.
Safety Warnings Telecom
1.Never install telephone wiring during a lightning storm.
2.Never install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.
3. his product is to be used with UL and cUL listed computers.
4.Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
5.Use caution when installing or modifying telephone lines.

MultiVOIP Gatekeeper User Guide 1
Chapter 2 - Installation Setup
6.Avoid using a telephone (other than a cordless type) during an electrical storm. here may be
a remote risk of electrical shock from lightning.
7.Do not use the telephone to report a gas leak in the vicinity of the leak.
8. o reduce the risk of fire, use only No. 26 AWG or larger elecommunications line cord.
Rack Mounting
Caution: To prevent personal injury or damage to the unit, two people should mount the
Gatekeeper into the rack enclosure.
he Gatekeeper fits in a standard 19-inch rack enclosure. Attach it securely to the rack enclosure with
the four mounting screws included in your Gatekeeper kit.
When mounting the equipment in the rack, make sure the mechanical loading is even. Uneven
mechanical loading creates the risk that the equipment rack may tip or fall or present other related
hazards. he rack should safely support the combined weight of all the equipment that it holds.
Note: To keep the server cool enough, you need at least one inch of clearance behind the unit
to allow air flow. If mounted in a rack enclosure or as a desktop unit, there must be a
minimum of one inch between the back of the Gatekeeper and any wall or barrier.
Cable Connections
he operator need only connect the Network Interface Card to the local area network.
he SBC board has cable connectors for adding a keyboard, a monitor, and a mouse or other serial
device (on COM1). Cable connectors and boards are shown in Figure 2-1.
120
Cover Mounting
Screws
Cover
Network
Interface
Card
COM 2
(DB15)
Printer Port
(DB25)
SBC Backplane
Power Supply
100M LINK ACT
Figure 2-1. Back Panel Connectors

16 MultiVOIP Gatekeeper User Guide
SBC Board Cabling
he SBC board is located in the Gatekeeper as shown in Figure 2-1. he SBC board cabling may involve
connection to three back panel connectors (see Figure 2-2). he back panel connectors are:
 Keyboard connector
 Video connector
 COM 1 connector
SBC
Backplane
6 Pin Circular Jack
(To External Keyboard)
COM 1 Connector
(DB9 male)
Connect RS-232C
Serial Cable (female end)
here
15 Pin Video
Connector
(to External
Display Monitor)
120
100M LINK ACT
Fig. 2-2. SBC Backplane Connections
he left round connector is for a keyboard. he middle receptacle connects the video cable to a
monitor. he right connector (COM 1) on the SBCs backplane typically accommodates a mouse or
other pointing device. he SBC connector pinouts are shown and defined in Appendix A.
Note: Any cables connected to the Gatekeeper should be shielded to reduce interference.
IC Cabling
he 10/100Mb PCI EtherNet Network Interface Card is located as shown in Figure 2-4. he NIC has a
single RJ-45 connector and three LEDs.
Network
Interface
Card
120
J-45 UTP
Connector
100M
LINK
ACT
100M LINK ACT
Fig. 2-4. NIC Board Connectors
Connect the appropriate network cable to the NIC in the Gatekeeper. he RJ-45 NIC connector is shown
and defined in Appendix A.
Note: Any cables connected to the Gatekeeper should be shielded to reduce interference.

MultiVOIP Gatekeeper User Guide 17
Chapter 2 - Installation Setup
Powering Up
Note: his is pluggable equipment; the socket outlet must be installed near the equipment and must
be easily accessible.
When connecting the equipment to the power-supply circuit, be sure to check equipment nameplate
ratings to avoid overloading circuits. Overloaded circuits may cause damage to over-current protection
devices and to power-supply wiring.
Make sure that the voltage selector on the power supply is set to the proper voltage prior to connecting
this equipment to the main power. If the voltage selector needs to be changed, an ordinary pencil can
be used to change the switch to the position which best correlates with the known input voltage. If the
voltage selector is in the "115" position, input voltages from 100-120VAC may be applied to the
equipment. If the voltage selector is in the "230" position, input voltages from 200-240 VAC may be
applied to the equipment.
Connect the power cord supplied with the CommPlete 4000 to the power cord connector on the back of
the cabinet and to an AC outlet. Press the power switch on the front of the cabinet to the ON position.
he power switch contains an LED which should light when power is applied.
Power Supply
120
Voltage Selector
Power Cord
Input
Monitor Power
Outlet
120
100M LINK ACT
Fig. 2-5. Power Supply Connectors

18 MultiVOIP Gatekeeper User Guide

Chapter
3 Single Board Computer

20 MultiVOIP Gatekeeper User Guide
Introduction
his chapter introduces some of the features of the Multi- ech Single Board Computer (or SBC), Model
IPC-551, used in the Gatekeeper. Further details can be found in Appendixes A, B, and C.
About the SBC
he IPC-551 SBC is a full size plug-in PC board with PCI bus architecture, a 233 MHz Intel Pentium
processor with MMX, 256 MB of dynamic random access memory (DRAM), Award PnP flash ROM BIOS,
a watchdog timer, and a Green PC function that enables the system to operate at a decreased power
level after it senses a period of inactivity.
he memory interface on the SBC consists of four 72-pin single in-line memory module (SIMM) sockets
(two double DRAM banks) that can be used to configure memories ranging from 8MB to 256 MB.
(Details are provided in Appendix C.) he 256 MB memory supplied with each Gatekeeper consists of
four 64 MB memory modules.
he system BIOS and VGA BIOS on the SBC can be updated as necessary using the Awdflash.exe
program provided on the system CD-ROM. (Details are provided in Appendix C.)
A watchdog timer (WD ) is provided on the SBC in case your system configuration requires that the
Gatekeeper be remotely rebooted from time to time. Setup instructions for the WD are also provided
in Appendix C.)
he default condition for the Green PC function on the SBC board is Off. When activated, however,
the green function slows down the Gatekeeper and shuts down certain computer functions in order to
reduce power consumption. he three reduced-power operating modes built into the green function
are: CPU Doze mode, System Standby mode, and System Suspend mode. See Appendix C for further
details concerning the Green PC function.