Multitech MultiVOIP MVP200 User manual

Voice / Fax over IP Networks
Standalone Voice/IP Gateway
Model MVP200
Proprietary Mode
Quick Start Guide

Quick Start Guide
S000336A Revision A
MultiVOIP 200 (Model MVP200)
This publication may not be reproduced, in whole or in part,
without prior expressed written permission from Multi-Tech
Systems, Inc. All rights reserved.
Copyright © 2004, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties
with respect to the contents hereof and specifically disclaims any
implied warranties of merchantability or fitness for any particular
purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right
to revise this publication and to make changes from time to time in
the content hereof without obligation of Multi-Tech Systems, Inc. to
notify any person or organization of such revisions or changes.
Record of Revisions
Revision Description
AReplacing printed Quick Start 82098178.
(4/12/04)
Patents
This Product is covered by one or more of the following U.S. Patent
Numbers: 6151333, 5757801, 5682386 . Other Patents Pending.
TRADEMARK
Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo.
Windows is a registered trademark of Microsoft.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
[phone] or [phone]
Fax [phone]
Tech Support [phone]
http://www.multitech.com

iii
Contents
Introduction ................................................................................... 4
Related Documentation ................................................................. 5
Installing Your MultiVOIP............................................................... 6
Unpacking Your MultiVOIP ............................................................ 8
Safety Warnings ............................................................................ 8
Cabling Your MultiVOIP ................................................................. 9
E&M Jumper Block Positioning Procedure ..................................11
Configuring Your Host MultiVOIP ................................................ 13
Configuring Your ClientMultiVOIPs.............................................. 29
Deploying the VOIP Network....................................................... 38
Limited Warranty ......................................................................... 41
Technical Support ........................................................................ 42
Contacting Technical Support ............................................... 42
FCC Declaration .......................................................................... 43

MultiVOIP Quick Start Guide
4
Introduction
Welcome to Multi-Tech's stand-alone Voice/IP Gateway, the
MultiVOIP, model MVP200. The MultiVOIP allows analog voice
and fax communication over an IP network. Multi-Tech’s new
voice/fax gateway technology allows voice and fax
communication to ride, with no additional expense, over your
existing IP network, which has traditionally been data-only. To
access this free voice and fax communication, all you have to do
is connect the MultiVOIP to your telephone equipment, and then
to your existing Internet connection. Once configured, the
MultiVOIP then allows voice and fax to travel down the same path
as your traditional data communications.
The MVP200 has two independent voice/fax channels (each with
three voice/fax interfaces), a 10 Mbps Ethernet LAN interface,
and a command port for configuration.
System management is provided through the command port
using bundled Windows® software which provides easy-to-use
configuration menus and online Help.
Figure 1. MultiVOIP

5
Introduction
Related Documentation
The MultiVOIP200 Quick Start Guide is intended to be used by
qualified systems administrators and network managers. This
quick start provides the necessary information for a qualified
person to unpack, cable, load software, and configure the unit
for proper operation.
A detailed MultiVOIP200 User Guide is also provided on the
system CD with your unit and provides in-depth information on
the features and functionality of Multi-Tech’s MultiVOIP.
The User Guide is produced using Adobe AcrobatTM. To view
or print your copy of a user guide, install Acrobat ReaderTM on
your computer. The Acrobat Reader is included on your
system CD or is available as a free download from Adobe’s
Web site at http://www.adobe.com.
Once loaded on your computer, launch the Reader and select
the .pdf file from the CD.
The MultiVOIP200 User Guide is also available on Multi-Tech’s
Web site at http://www.multitech.com.
Viewing and printing a user guide from the Web also requires
that you have the Acrobat Reader loaded on your system. To
select the MultiVOIP200 User Guide from the MTS home page,
click Support | Manuals and then click MultiVOIP in the product
list. All MultiVOIP documents will be displayed and you can
choose User Guide (MVP200) to view or download the .pdf file.

MultiVOIP Quick Start Guide
6
Installing Your MultiVOIP
The basic steps of installing your MultiVOIP network involve
unpacking the units, connecting the cables, and configuring
the units using the included management software (MultiVOIP
Configuration). The recommended installation process
includes three phases that, when completed, result in a fully
functional Voice Over IP network. A general description of
each phase is provided below, and detailed instructions follow
throughout the rest of this section.
Configure and InstallYour Host MultiVOIP
As the first step, the VOIP administrator configures the
MultiVOIP designated as the “Host” unit. This includes the
assignment of a unique LAN IP address, subnet mask, and
Gateway IP address; as well as the selection of appropriate
channel interface type for each of the Voice/Fax channels.
Once all connections have been made, the VOIP administrator
configures the unit and builds the Phone Directory Database
that will reside with the Host unit.
ConfigureYour Client MultiVOIPs
Once installation has been completed, the administrator
moves on to configure the MultiVOIPs designated as “Client”
units. Again, unique LAN IP addresses, subnet masks, and
Gateway IP addresses are assigned, and each Voice/Fax
channel is configured for the appropriate channel interface
type. When this is done, the Phone Directory Database option
is set to Client, and the IP address of the Host MultiVOIP is
entered. Once all Client units are configured, the VOIP
network can be deployed.

7
Introduction
Deploy the VOIP Network
The final phase of the installation is deployment of the
network. Through the first two phases, the VOIP administrator
controls configuration, so when the Client MultiVOIPs are sent
to their remote sites, the remote site administrators need only
to connect the units to their LAN and telephone equipment. A
full Phone Directory Database (supplied by the Host
MultiVOIP) will be loaded into their unit within minutes of being
connected and turned on.
The final task of the VOIP Administrator is to develop the VOIP
Dialing Directory based on the Phone Directory Database and
telephone numbers of the interfacing telephone equipment; at
which point, a VOIP user can call any person on the VOIP
network.

MultiVOIP Quick Start Guide
8
Unpacking Your MultiVOIP
Remove all items from the box (See Figure 2).
MADE IN U.S.A
MADEINU.S.A
www.multitech.com
Voice/Fax over IP Networks
200
Figure 2. Unpacking
Safety Warnings
Caution: Danger of explosion if battery is incorrectly replaced.
A lithium battery on the voice/fax channel board provides
backup power for the time keeping capability. The battery has
an estimated life expectancy of ten years.
When the battery starts to weaken, the date and time may be
incorrect. If the battery fails, the board must be sent back to
Multi-Tech Systems for battery replacement.
The E&M, FXS, and Ethernet ports are not designed to be
connected to a Public Telecommunication Network.

9
Cabling
Cabling Your MultiVOIP
Cabling your MultiVOIP involves making the proper Power,
Command Port, phone system, and Internet connections.
Figure 3 shows the back panel connectors and the associated
cable connections. The following procedure details the steps
necessary for cabling your MultiVOIP.
Before starting to cable your MultiVOIP, perform the E&M
Jumper Block Positioning Procedure, which immediately
follows the Cabling Procedure, if either voice/fax channel (1 or
2) will be connected to an E&M trunk that is a Type 1, 3 ,4, or
5 rather than a Type 2 (the default).
1. Connect the power supply to a live AC outlet, then connect
it to the MultiVOIP as shown in Figure 3. The power
connector is a 6-pin circular DIN connector.
Voice/Fax Channel
1 & 2 Connections
Network Connection
Power Connection
FXS
E&M FXO
PSTN
Comman Port Connection
Hub
PBX
Voice/Fax Channel 1
E&M FXS FXO
Voice/Fax Channel 2
FXO FXS E&M
1
0
Power
Ethernet RS2 2
Command
10Base-T
Figure 3. Cable Connections
2. Connect the MultiVOIP to a PC using the RJ-45 to DB9
(female) cable provided with your unit. Plug the RJ-45 end
of the cable into the Command port of the MultiVOIP and
connect the other end to the PC serial port you are using.
See Figure 3.

MultiVOIP Quick Start Guide
10
3. Connect a network cable to the Ethernet 10BASE-T
connector on the back of the MultiVOIP. Connect the other
end of the cable to your network.
4. If you are connecting a station device such as an analog
telephone, a fax machine, or a Key Telephone System
(KTS) to your MultiVOIP, connect the smaller end of a
special adapter cable (supplied) to the Voice/Fax Channel
1 FXS connector on the back of the MultiVOIP and the
other end to the station device.
If you are connecting a PBX extension to your MultiVOIP,
connect the smaller end of a special adapter cable
(supplied) to the Voice/Fax Channel 1 FXO connector on
the back of the MultiVOIP and the other end to the PBX
extension.
If you are connecting an E&M trunk from a telephone
switch to your MultiVOIP, connect one end of an RJ-45
phone cord to the Voice/Fax Channel 1 E&M connector
on the back of the MultiVOIP and the other end to the
trunk.
If you are connecting to an E&M trunk, you need to ensure
that the E&M trunk jumper is in the correct position for the
E&M type trunk. The default E&M jumper position is E&M
type 2. To change the E&M jumper position, perform the
E&M jumper block positioning procedure, which
immediately follows this procedure.
5. Repeat the above step to connect the remaining telephone
equipment to each Voice/Fax Channel on your MultiVOIP.
6. Turn on power to the MultiVOIP by setting the power
switch on the back panel to the 1 (up, On) position. Wait
for the Boot LED on the MultiVOIP to go off before
proceeding. This may take a couple of minutes.
Proceed to the Software Loading section to load the MultiVOIP
software.

11
Cabling
E&M Jumper Block Positioning Procedure
Each voice/fax channel on the MultiVOIP has a separate E&M
jumper block, located near the jacks on the back panel of the
MultiVOIP. Each jumper block has 8 pairs of pins with a
jumper plug on three adjacent pairs of pins. The jumper plug
must be centered on the E&M type number (see Figure 4) that
matches the E&M connection for that channel. Perform the
following procedure if you need to move the E&M jumper block
from its default (Type 2) position.
1. Ensure that the external power supply is disconnected
from the MultiVOIP.
2. Turn the MultiVOIP upside down and remove the cabinet
mounting screw at the center back of the cabinet.
3. Turn the MultiVOIP right side up, then slide the base out
the rear of the cabinet.
Note:To change a jumper position, lift the jumper plug up
off the jumper block, then move it to the new position,
ensuring that the middle jumper of the jumper block is
centered on the E&M type number (1, 3, 4, or 5) as shown
in Figure 4.
Jumper Blocks
In Position 2
(Default)
Note: Markings do not appear on board.
Back Panel Connectors
2
2
Channel 2 Channel 1
Alternate Positions
4
5
1,
Figure 4. E&M Jumper Block Positions

MultiVOIP Quick Start Guide
12
4. Change the jumper block position for any voice/fax
channel to be connected to an E&M trunk that is not a
Type 2 (the default position).
5. Slide the base all the way into the cabinet until it stops.
6. Turn the MultiVOIP 200 upside down and replace the
cabinet mounting screw that was removed in step 2.
7. Return the MultiVOIP 200 to its upright position, then
perform the cabling procedure.
8. Return to the Cabling Procedure.

13
Configure Host MultiVOIP
Configuring Your Host MultiVOIP
Configuring your Host MultiVOIP involves software loading and
configuration.
The software loading procedure does not provide every screen
or option in the loading process. It is assumed that a technical
person with a thorough knowledge of Windows and the
software loading process is performing the installation.
Additional information on the MultiVOIP software is provided in
the User Guide supplied with your MultiVOIP.
If you are installing a MultiVOIP behind a firewall, you need to
add the following UDP ports to your firewall.
Q.931 Signaling, Ch1 [900] Q.931 Signaling, Ch2 [902]
Status [5000]
Ch1 RTP [5004] Ch1 RTCP [5005]
Ch2 RTP [5006] Ch2 RTCP [5007]
Refer to your firewall user documentation to enter and open
these ports.
1. Make certain that your MultiVOIP 200 has been properly
cabled and that the power is turned on.
2. Insert the MultiVOIP 200 CD into your CD-ROM drive. The
CD should start automatically. It may take 10 to 20
seconds for the MultiTech CD installation window to
display.

MultiVOIP Quick Start Guide
14
If the Multi-Tech Installation CD window does not display
automatically, click My Computer, then right click the CD
ROM drive icon, click Open, and then click the Autorun
icon.
3. When the Multi-Tech Installation CD dialog box displays,
click the Install Software icon.
4. The Welcome dialog box displays.
Press Enter or click Next to continue.

15
Configure Host MultiVOIP
5. Follow the on-screen instructions to install your MultiVOIP
software.
6. The following dialog box selects the COM port of your PC
connected to the Command port of the MultiVOIP. From
the Select Port list, choose the COM port of your PC.
Click OK to continue.

MultiVOIP Quick Start Guide
16
7. The Setup Complete dialog displays.
Click Finish to continue.
8. The following message displays:
Click No to continue.
9. In the v. 201E program group, double-click Upgrade
Software.
10. The following window displays.
Click Yes to continue.

17
Configure Host MultiVOIP
11. The IP Protocol Default Setup dialog box displays.
The default FrameType is TYPE_II. If this does not match
your IP network, change the Frame Type by selecting SNAP
from the FrameType list. The available Frame Type choices
are TYPE_IIand SNAP.
12. In the Ethernet group, enter your unique LAN IP address in
the IP Address box, then enter the Subnet Mask and
Gateway Address for your LAN in the corresponding
boxes.
The IP address is your unique LAN IP address, and the
Gateway address is the IP address of the device
connecting your MultiVOIP to the Internet.
Click OK when you are finished.

MultiVOIP Quick Start Guide
18
13. The Channel Setup dialog box displays. It is used to
define the voice/fax channel interface, voice coder, fax
parameters, billing options, security settings, and regional
phone parameters (tone pairs) for each channel.
Configure each channel for the type of interface you are
connecting to. To change the channel number, select the
channel you want to configure from the Select Channel
list.
14. The Interface group defaults to FXS (Loop Start). Select
the interface option to correspond to the interface type
being connected to the Voice/Fax connector on the back
panel of the MultiVOIP.
If you are connecting a station device such as an analog
telephone, a fax machine, or a Key Telephone System
(KTS) to the Voice/Fax connector on the back of the unit,
FXS (Loop Start) will likely be the correct Interface option
most of the time.
If the station device uses ground start, then choose the
FXS (Ground Start) option. Refer to the device’s user
documentation.
If you are using an extension from your PBX, then choose

19
Configure Host MultiVOIP
the FXO option. Check with your in-house telephone
personnel to verify connection type.
If you are connecting to an E&M trunk on your PBX, then
choose E&M option.
If the E&M interface is selected, the E&M Options group is
enabled. Check with your in-house phone personnel to
determine if the signaling is DialTone or Wink and if the
connection is 2-wire or 4-wire. If Wink signaling is used,
then the WinkTimer is enabled with a default of 250
milliseconds. The range of the Wink Timer is from 100 to
350 milliseconds. Consult with your local in-house phone
personnel for this timer setting. If the PassThrough
check box is selected, a continuously open E&M voice
path is established between two channels to pass voice
packets. Available if the DialTone option is selected and
auto-dialing is set up for the two channels that will be
doing pass-through. This is useful for Public Address
systems.
If you choose an FXO or FXS interface, the Dialing
Options Regeneration group is enabled. Check with your
in-house telephone personnel to verify whether your local
PBX dial signaling is Pulse or DTMF (tone). Set the
Regeneration option accordingly. In the Max Dial Digits
box, enter the maximum number of digits allowed when
dialing a phone number. The default setting is 5. In the
Inter DigitTime box, enter the maximum amount of time
in milliseconds that the unit will wait before mapping the
dialed digits to an entry in the Phone Directory Database.
If too much time elapses between digits and the wrong
numbers are mapped, you hear a rapid busy signal. If this
happens, hang up and dial again. This option is available
for all interface types. In the FlashTimer box, enter the
time, in milliseconds, for the duration of flash hook signals
output on the FXO or FXS interface.
For FXO-to-FXO communications, you can enable a

MultiVOIP Quick Start Guide
20
specific type of FXO Disconnect: current loss, tone
detection, or silence detection. Check with your in-
house phone personnel to verify the preferred type of
disconnect to use. For tone detection, you can select
from the lists either one or two tones that will cause the
line to disconnect. The person hanging up a call must then
hit the key or keys that will produce those tones. For
silence detection, select OneWay or Two Way, then set
the timer for the number of seconds of silence before
disconnect. The default value of 15 seconds may be
shorter than desired for your application.
To dedicate a local voice/fax channel to a remote voice/fax
channel, (so you will not have to dial the remote channel)
select the Auto Call Enable check box. Enter the phone
number of the remote VOIP in the Phone Number box.
The FXS Options control how the selected channel
interacts with answering machines. If the Current Loss
check box is selected, the local VOIP hangs up when the
electrical current is lost. The remote VOIPs must also be
configured for current loss. The Ring Count box contains
the number of rings before the caller hears a fast Busy
signal. If this happens, hang up and try again. The default
setting is 8 rings.
Note: After configuring a given channel, you can copy that
channel’s configuration to any other channel by clicking
Copy. Everything on the Interface tab will be copied to
the other channel.
15. Repeat the above steps to configure the interface type for
each voice/fax channel.
The Voice/Fax tab displays the parameters for the voice
coder, faxing, and DTMF gain.