Multitone CS100 User manual

Multitone Electronics plc
Head Office
Multitone House
Shortwood Copse Lane
Kempshott
Basingstoke
Hampshire
RG 3 7NL
Tel: [phone]
Fax: [phone]
E-Mail: [email protected]
www.multitone.com
UK Sales & Service Office and Customer Helpdesk
Unit 33, Geddes House
Kirkton North
Livingston
West Lothian
EH54 6GU
Tel: [phone]
Fax: [phone]
Multiton Elektronik GmbH
Rossstrasse 11
40476 Dusseldorf
GERMANY
PO Box 3 0760
[e-mail]
Multiton Comm.S st. pt Ltd
Level 5
43-51 Queen Street
Melbourne
Victoria 3000
AUSTRALIA
CS100 User Guide - 9 61-6888 - Issue 1.3
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Contents
CS100 S stem User Guide
Contents
Page
1. CS100 S stem Overview Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.0 CS100 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.1 CS100 System Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
1. Handset Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
1.3 Repeaters / Extended Range . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2. Equipment Setup and Configuration Section . . . . . . . . . . . . . . . . . . . 10
.1 System Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
. Guidelines for Installation of the CS100 Base Station . . . . . . . . . 13
.3 Preparation for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
.4 Wiring up the CS100 Master Base Station . . . . . . . . . . . . . . . . . . 17
3. Master Handset Configuration Section . . . . . . . . . . . . . . . . . . . . . . . . 21
3.1 Master Handset Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . .
3. Registering the Master Handset . . . . . . . . . . . . . . . . . . . . . . . . . 3
3.3 Allocating the Master Handset Extension Number . . . . . . . . . . . . 4
3.4 Registering Additional Handsets via the Master Handset . . . . . . 5
3.5 Deleting Previously Registered Handsets . . . . . . . . . . . . . . . . . . 6
4. PC Software Configuration Section . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4.1 Installing the CCFP Administration Software . . . . . . . . . . . . . . . . 8
4. Configuring the CCFP Software for the first time . . . . . . . . . . . . . 30
Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Editing Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
MSF (Message Service Function) . . . . . . . . . . . . . . . . . . . 33
MSF Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Registration Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Handset registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
CCFP Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Status Message Level . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
File Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Options Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Technical Appendix Debug . . . . . . . . . . . . . . . . . . . . . . . . 40
Impedance Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

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Contents
Contents (continued)
Page
5. Repeater and Handset Programming . . . . . . . . . . . . . . . . . . . . . . . . . 42
5.1 Start up text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
5. Instructions for Installation and Configuration . . . . . . . . . . . . . . . . 43
 Determining location of repeaters . . . . . . . . . . . . . . . . . . . . . 44
5.3 Setting up Repeaters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
5.4 Powering up and Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
5.5 Kirktool Software Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
 Communicating with the Kirktool Software . . . . . . . . . . . . . . 48
5.6 Registering a Repeater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
5.7 Establishing Repeater Jumps . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
6. Frequentl asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
7. CS100 Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
8. Technical Specifications Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
8.1 CS100 System features for all 8 DECT lines . . . . . . . . . . . . . . . . 57
8. IWU Setup for CCFP Administration Program . . . . . . . . . . . . . . . 58

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System Overview
CS100 S stem Overview
1. CS100 S stem Overview
1.1 CS100 System Specifications
1. Handset Options
1.3 Repeaters / Extended Range

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System Overview
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System Overview
1. CS100 S stem Overview
A cordless telephone system with
excellent range allows you to
make or receive calls even when
you are away from your desk
The system is based on the open
European DECT/GAP standard
and is easily tailored to suit
different requirements
Coverage can be extended at any
time by simply installing a
Repeater
Up to 6 people can make or
receive calls at the same time
The CS100 System is simple to
install and configure
The CS100 System is a small business mobile communications solution. It
connects up to 8 wireless handsets direct to your existing Telephone
System, providing your workforce with the ability to communicate from
anywhere within CS100 system Master or repeater radio coverage.
By adding Repeaters at strategic locations, coverage can easily be
extended to suit your needs.
A repeater allows the user to roam over larger areas without losing the call.
This feature rich mobile solution means that your staff are no longer tied to
their desks, and can talk to your customers whilst on the move. This will
improve productivity, morale, and customer satisfaction.
The CS100 is an OEM branded product that can be used with Multitone
CH70 DECT Handsets. It can also be used with Multitone’s messaging
products P318 & access integrator. The messaging products are designed
for connection to moving contact alarms which can be used to trigger
security alerts, alarms or similar messaging alerts to CH70 handsets.
Access integrator connects to a LAN, and may be used to message single
DECT users or teams of users. In addition both products have serial ports
that can be connected to fire alarms, or other data inputs
(Manufacturing/processing)
Contact sales support or www.multitone.com for more details.

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System Overview
1.1 CS100 S stem Specifications
Range – up to 300m
Handsets can be registered via a
Master handset – or using a PC
Supports up to 8 handsets
6 handsets can make or receive
calls simultaneously
Measurements – 150 x 150mm
Connects to the Host PABX by a
twisted pair standard telephone cable
Base unit can be placed up to 7000
metres from the switchboard
depending on PABX limits
LED lights to indicate operations
status
The CS100 is a single cell DECT System that allows up to 8 wireless handsets to be
connected, covering an area of up to 300 metres from where it is placed. It is an
adjunct to a PABX for 8 A/B connections and a RS 3 computer programming
interface.
Up to 6 repeaters can be used with a maximum of 3 of the repeaters ‘daisy chained’
to extend the coverage area. As you move outside the range of the base unit,
coverage will be handed over to the repeater so that the call doesn’t get dropped.
A computer is NOT required to run the CS100 system, although system
administration software is supplied and recommended. Handsets can be logged in
to the system using the ‘Master’ handset, which is configured during installation.
Analogue A/B Line Features
The inter working unit creates the interface between 8 analogue lines and the digital
lines in the DECT system. The A/B lines are all galvanically isolated from the rest of
the CS100 DECT System and from each other.
Features for all 8 lines:
DTMF transmit and Single tone receive
DTMF receive and Single tone transmit (Option)
Echo cancelling
Echo suppression
Pulse generating
Ringing detection
Loop break
Galvanic isolation

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System Overview
1.2 Handset options
Note: the handset used in this example is the Multitone CH70. Other DECT
handsets are compatible with the CS100 System, although operating instructions
may vary. Multitone cannot give support for 3rd party handsets - for more information
see chapter 6.
Ke features:
DECT technology
1 1 grams
145 x 50 x 3 (mm)
10 hours active talk-time
90 hours standby
65 number telephone memory
Silent vibrate alert option
Automatic call answering
Large LCD for text messaging with backlit display
Caller ID - between DECT handsets
Headset jack for ‘Hands-free’ option
GAP/CAP compliant
The CH70 cordless handset is compact, robust and simple to use. Its lightweight
and slim design makes this the perfect pocket phone, without compromising on
performance or features.
The CH70 can be used independently, or together with a standard desk phone.
Sharing the same telephone number means that there are no new extension
numbers to remember, so people will always be able to contact you at the one
number. You can set either phone to ring (or both!) and transferring a conversation
from one phone to another is effortless.
This phone is purpose built for use in many working situations. For example,
someone working in a noisy environment may use the vibrate module to ensure they
know when a call is incoming; a machine operator may use the hands-free option
with auto-answer capabilities. An ear defender headset can also be used.
A range of accessories is available to support this phone, and increase functionality.
These include:
Headset
Ear defenders
Belt clip
Holster
Hands free docking station

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System Overview
1.3 Repeaters / Extended Range
Ke Features:
Extend area of Radio coverage easily
and within minutes
Eliminate areas of poor coverage
Range of up to 300 metres
Provide external coverage - useful
for car parks or other outdoor areas
‘Daisy Chain’ up to 3 Repeaters to
cover larger areas, such as a
warehouse or extended office area
The CS100 system base unit has a coverage range of up to 300 metres.
However, this can be easily extended to suit your needs by adding
‘Repeaters’.The range of the base Station and repeater depends upon the
working environment.
Repeaters are used to increase the range of coverage over a larger area.
If you find the CS100 system base unit coverage does not reach a certain
part of your building, you can simply add a repeater near the outside range
of the base unit, thus eradicating signal drops and weak areas (Figure 1).
The CS100 system can support up to 6 Repeaters, up to 3 of which can be
‘daisy chained’ to form a long coverage area – ideal for large warehouses
(Figure ).
Each repeater or repeater chain has a maximum of speech channels.
Figure 1: 3 repeaters are used to extend Figure 2: 3 repeaters have been chained to extend coverage
coverage over a much larger area over a long area, such as an open plan office or warehouse.

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Equipment Installation
Equipment Installation
2. Equipment Setup and Configuration
.1 System Components
. Guidelines for Installation
.3 Preparation & Installation of the CS100 Base Station
.4 Wiring up the CS100 Master Base Station
.5 Powering up and Testing

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Equipment Installation
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Equipment Installation
2. Equipment Setup and Configuration
2.1 S stem Components
The following components are supplied with the CS100 Base Station
system:
1 x CS100 Base Station unit
1 x PSU - 3 metre cable
1 x Technical user guide (this guide)
x screws and rawl plugs
The PC Programming cables for the CS100 Base Station and Repeaters
are sold separately.
A choice of programming cables are available
0361-69 8 9 way D - RJ45
0361-69 9 5 way D - RJ45
Programming software can be down loaded from www.multitone.com
You will require the following tools to complete the installation:
Wire cutters
Small Philips screwdriver
Drill & suitable bits

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Equipment Installation
2.2 Guidelines for Installation of the CS100
Base Station
When deciding the location of the CS100 Base Station, consider what area
of your office or work place you need the most coverage. This should also
take into account the number of people who will be using a handset within a
given area. Try to place the Base Station as centrally as possible to ensure
maximum efficiency, unless external coverage is required.
A 40-volt mains power socket must be available within 3 metres of the
fixing point of the CS100 Base Station.
Keep the Base Station 1.5 meters clear from any electrical equipment such
as computers and fax machines. These devices can cause Electro-Magnetic
Interference (EMI), weakening the radio signal.
The Base Station must be kept in an area where the temperature is
maintained within the limits of 0 - 50ºC. The air must not be damp or humid,
and must be free from water spray or a conductive/corrosive atmosphere
and out of direct sunlight.
In order to get the best signal coverage, place the Base Station as high as
possible, but at least 4” (10 cm) from the ceiling or any metallic surfaces.
Also, foil insulated plasterboard or any other similar foil insulation may affect
performance.
For information on testing the coverage and signal strength, see section 5.4
– ‘Powering up and Testing’.

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Equipment Installation
2.3 Preparing for Installation
Before you begin to install and configure your new CS100 system it is
recommended that you take note of the following points to ensure a smooth
installation.
About DECT
DECT is a low power radio standard for telecommunications. Transmission
from the base unit can achieve a coverage radius of 300m in clear space.
However the distance that will be achieved in your installation depends very
much on the location you choose for the Base unit and any repeaters you
install. Coverage from a base unit in the wrong location could be less than
10m. Thick walls, dense concrete, tinted glass with a high metal content
and metal clad buildings, all may attenuate the signal.
If you are concerned that you may have a coverage problem then a
coverage survey should be carried out prior to installation. A survey kit can
be rented/purchased from your system supplier or carried out using the
CS100 and the master handset.
Choosing a location for the CS-100 base unit
The CS100 can be placed up to 7.5km (subject to Host PABX) from
the PBX. Mains power should be within 3 metres. The Unit should be
Placed in the geographic centre of the area to be covered unless:
(a) The majority of users would be located out of range of the
CS100 base unit.†
(b) The location is External.
(c) The unit would be located in a hostile environment
(such as refrigerated room).
The Unit should be Located at Least 10cm away from any metal surface
and the same distance from the ceiling or corners of the room. The more
free space around the unit the better.
Choose a location that is free of any obstructions (such as racking or filing
cabinets).
Avoid locating CS100 in the void area of suspended ceilings.
Although a high location is good it may be necessary in the future to
connect a PC to the CS100 for administration or maintenance. In this case
locate within 3 metres of the PC or Laptop position.
If an External location is chosen for siting the unit please call your supplier
for further advice before proceeding with the installation.
† See Section .

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Equipment Installation
Choosing a location for a repeater.
It is important that a repeater is located within the good coverage area of
the base unit. Failure to do so will result in apparent poor reception for any
handset connecting to the repeater.
The Unit should be Located at Least 10cm away from any metal and the
same distance from the ceiling or corners of the room. The more free space
around the unit the better. Choose a location that is free of any obstructions
(such as racking or filing cabinets). Although a high location is good it may
be necessary in the future to connect a PC to the CS100 for administration
or maintenance.
Avoid locating Repeater in the void area of suspended ceilings.
If an External location is chosen for siting the unit please call your supplier
for further advice before proceeding with the installation.
Unpacking our CS100 S stem
Check all equipment for damage, and correct delivery
Assemble all handsets and chargers ready for battery charging
Installation and Configuration
Charge all handset batteries
Determine the location for the CS100 Base Station
Register the Master handset and all other user handsets
Test CS100 Base Station coverage
Assuming coverage is OK install the CS100 Base Station
Determine the location for any Repeaters
Register and configure Repeaters
Test coverage handled by Repeaters
Assuming coverage is OK install any Repeaters
Verify system operation and installation successful

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Equipment Installation
* Charging our handset batter packs
When supplied, your DECT handset battery pack will contain only a low
residual charge. To ensure reliable operation, ensure you fully charge the
battery packs. For the initial charge, allow up to 14 hours to ensure the battery
is fully charged. This process will take approximately 3fi hours (from fully
discharged to fully charged) during normal operation.
For instructions on charging batteries, consult the user guide supplied with
your DECT handset

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Equipment Installation
2.4 Wiring up the CS100 Base Station
To wire up the CS100 Base Station, remove the front facia by gently
releasing the 4 clips on the rear of the unit. At the top of the circuit board,
there is a screw keeping the board in place – remove this screw to release
the board from the case. Follow anti-static precautions while handling the
PCB. Now follow these steps:
1. Carefully remove the circuit board from the housing
. Cable can be inserted through any of the 4 passages in the base
of the housing. Remove the ‘Break out’ tab from the cable
passage convenient to your installation
3. Insert the cabling through the hole
4. Secure the cable using the bracket and screws provided
5. Connect the wires into the connector at the bottom of the circuit
board

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Equipment Installation
The connectors are laid out as follows:
The connector for the 9V dc is a 6/6 modular plug, whilst the connector for
the RS 3 is an 8/8 modular plug. The other connectors are fast
connectors. Release of the internal spring can be achieved by either
pushing a 0,5 mm or similar small probe into hole 1 or while pushing the
stripped wire into hole 3. Check that the wire is secured by pulling the wire
gently.

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Equipment Installation
2.5 Powering Up and Testing
CS100 LED Displa
When the CS100 Base Station is receiving a supply of power, the LED
display will give you basic information as to its status.
Green Normal operation
Red Fault
Flashing red Subscription mode
Testing Base Station / Repeater Signal Coverage
The radio coverage provided by the CS100 Base Station can be tested by
using one or more handsets which has been registered to the system
(See section 3.1 – ‘Registering the Master Handset’).
When carrying out this test, the handset must be ‘Off Hook’ in field-test
mode. To set the handset to this mode, press “ *99981*” followed by OK.
The display will now change to show the following:
RPN – The first number is the Base Station / Repeater that the handset is in
communication with. The second number is the current preferred choice
Repeater for handover of a call if the user is moving. These numbers will
change as you move around.
Q52 – This is the audio quality indicator. A number between 60 and 64 is
acceptable, with 64 being the best. Anything below 60 and the audio quality
may deteriorate.This should also be checked by setting up a voice connec-
tion to check the speech quality.
RSSI – This stands for Received Signal Strength Indicator, and is a
measure of the received signal from the Base Station or Repeater. This is
used to determine when to ‘Hand Over’ a call. These readings are relative
to each handset, and so variations between handset readouts are normal.
RPN: 00 02
Q52: 64
RSSI: 55 40