FAQ
What do I do if my device is not working properly?
Reset and reinstall your device. Use a paper clip to press
the recessed Reset button and the LED will turn solid red.
During installation, ensure that:
• Your router is connected to the Internet and Wi-Fi
is enabled
• Your mobile device is connected to your router’s
Wi-Fi and Bluetooth is enabled
• Your mydlink device is in range of your Wi-Fi network
How can I use voice commands to control my device?
The device will work with both Amazon Alexa and the
Google Assistant. For setup instructions on these services,
visit the following websites:
Amazon Alexa
The Google Assistant:
dlink.ca/en/alexa dlink.ca/en/google-assistant
Why is my microSD card not working/not supported?
The microSD card must be formatted into the correct file
system (FAT32) before it can be used with this product. This
can be done in the mydlink app by selecting the Format
function in the storage menu under the device settings.
What is my username and password for setting up my
device with an ONVIF system?
To connect your device to an ONVIF system, key in“admin”
as the username and use the PIN code of your mydlink
device as the password. You can find the PIN code on your
device’s label.
Need Help?
2020/12/17 Ver 1.00(CA_EN)_90x130
To get the most out of your camera’s view and features, please take the following placement guidelines
into consideration.
Height: Place the camera 1.5 - 2 meters (4 to 6.5 feet) from the ground.
Person Detection: Person Detection works best when the subject is between 2 to 5 meters (6.5 - 16
feet) away from the camera.
Turn the mounting bracket
anticlockwise to release it
from the device.
Align the mounting bracket
so that the arrow is pointing
up. Use a pencil to make
marks in the two holes.
Use a 6 mm drill bit to drill
two 26 mm deep holes over
the pencil marks.
Hammer in the plastic anchors
to support the screws.
Align the mounting bracket’s
holes over the plastic
anchors. Drive the screws
into the anchors to secure
the mounting bracket.
Adjust your camera via its tilt
and rotation options until
you’re satisfied with the view
point.
Mounting
Align the camera using the
grey dots then twist the
camera clockwise onto the
mounting bracket until it
securely locks into place.
The device can be mounted on a wall or on
the ceiling.
1.5 - 2 m
(4 - 6.5 ft)
Ideal Viewing Distance: 2 - 5 m (6.5 - 16 ft)
2 m (6.5 ft)
Placement
Having trouble installing your new product? D-Link’s
support website contains live chat, video tutorials,
commonly asked questions, the latest user
documentation and software updates for D-Link
products.
Contact Us
http://support.dlink.ca
Setup and How To videos available here:
YouTube.com/DLinkTutorials
