Mypos Mini User manual

myPOS Mini - User Manual

myPOS Mini

user manual

mypos.com

myPOS Mini - User Manual

Table of Contents

Introducon.....................................................................................................2

Scope 2

Related documentation

The latest version of this Quick User Guide can be found on-line on

hps://mypos.eu/en/devices/mini.

Internet connectivity

In order to be able to process payments with credit and debit cards, the myPOS Mini

device has to be connected to the Internet. Your myPOS Mini can use the internet

connecon of your mobile phone (via Bluetooth or personal hotspot), a wireless router

and a SIM Card.

Using myPOS Mini with a mobile phone (via

Bluetooth or personal hotspot)

Make sure you have an internet connecon (data) acvated on your smartphone. In

order to connect your myPOS Mini device to your mobile phone, please read carefully

the informaon below.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 3

myPOS Mini - User Manual | page 3

Android

If you are using a mobile phone which runs Android 4.2 or later, you can connect

your myPOS Mini via Bluetooth or Wi-Fi (Personal Hotspot).

To connect via Bluetooth, download the free myPOS Bluetooth Service App from

Google Play Store and install it on your mobile phone. Starng the myPOS Bluetooth

Service applicaon will automacally launch a communicaon service. You can

then close your myPOS Bluetooth Service App, as it is not needed anymore for

your myPOS Mini operaon. Please follow the procedure described in the “How to

connect your myPOS Mini with Bluetooth“ secon.

To connect via Wi-Fi (Personal Hotspot) acvated on your mobile phone, please

follow the procedure described in the “How to connect your myPOS Mini with Wi-Fi“

secon.

Using myPOS Mini with

a wireless router (Wi-Fi)

Make sure your Wi-Fi router is connected to the Internet. In order to connect your

myPOS Mini device to your Wi-Fi router, please read carefully the informaon below.

Please be aware that the supported encrypon methods for Wi-Fi networks are WPA

and WPA2.

For proper operaon of the myPOS Mini device, please make sure that:

• your router does not have any network trac restricons or lters

• your router does not require seng a special TCP/IP conguraon on your

network devices (myPOS Mini will use the default sengs only)

• Network signal is strong enough. The network signal strength is indicated via

a Wi-Fi signal icon located in the upper part of your myPOS Mini screen.

To connect via a Wi-Fi router, please follow the procedure described in the ”How to

connect your myPOS Mini with Wi-Fi” secon.

Using myPOS Mini with SIM card

Make sure your SIM card has the mobile data service acvated. For proper operaon

of the myPOS Mini device, please make sure that:

• the SIM card is inserted correctly in the SIM slot (the front one). Please refer

to pictogram on page 6.

• you have a SIM adapter if your SIM card is micro or nano. Your myPOS Mini

device is working with standard SIM card size.

• network signal is strong enough. The network strength is indicated via a

signal strength icon located in the upper part of your myPOS Mini screen.

To connect via a mobile data connecon, please follow the procedure described in

the “How to connect myPOS Mini using SIM Card” secon.

WARNING! Please proceed with cauon if you are using SIM card adapter for ng

a smaller SIM card into a myPOS myPOS Mini as there is a high risk of damaging your

POS device. This damage is not covered by the warranty. We recommend you placing

a regular-sized SIM card instead.

12:30

HELPS MY

BUSINESS GROW

12:30

HELPS MY

BUSINESS GROW

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 4

myPOS Mini - User Manual | page 4

How to connect your myPOS Mini

with Bluetooth

Make sure the Bluetooth on your mobile phone is ON (acvated). Switch ON your

myPOS Mini and wait for a few seconds unl it completes the inializaon.

Step1: Select “Bluetooth” from the CONNECTION TYPE menu by pressing (3) on

the keyboard. It will warn you to install and open the myPOS BT App on the mobile

phone in order to proceed, conrm by pressing “O”. The myPOS Mini will scan for all

available (discoverable) Bluetooth devices in its range and will display a list of their

names on the screen.

Step 2: Choose your mobile phone’s name from the list and select it by pressing its

respecve number (from 1 to 6) on the keyboard. If there are more than 6 available

devices on the list, you can switch to the next page of the list by pressing (F2). If

you cannot nd your mobile phone on the list, press (X) and myPOS Mini will rescan

(search again) for all available discovered devices. Make sure your mobile phone is in

a discovered mode.

Depending on the device, you might have to tap “Pair device” to accept the

password. The password is shown on the myPOS device screen.

Step3: Pair the myPOS Mini with your mobile phone. Once it has been paired,

myPOS Mini will perform a test of the connecon to myPOS system. If the test is

successful, the following myPOS Mini screen will appear:

If the connecon test is unsuccessful, the myPOS Mini screen will display an error

message. Please, check and make sure your mobile phone is connected to the

Internet.

When you pair myPOS Mini with a Bluetooth device, the informaon is saved so that

the next me you are within the range of the same Bluetooth device, the terminal

will connect to it automacally.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 5

myPOS Mini - User Manual | page 5

How to connect your myPOS Mini

with Wi-Fi

Make sure the myPOS Mini is in the range of your Wi-Fi network. Switch ON your

myPOS Mini and wait for a few seconds unl it completes the inializaon. If you

see the screen CONNECTION TYPE, please proceed to Step 1 below. If you are in the

Bluetooth Menu please press (<) to return to CONNECTION TYPE screen and proceed

to Step 1 below. Otherwise please press (X) to exit from the current operaon, then

press (F2) to enter SETTINGS MENU 1 and choose Change Connecon type (3).

Step1: Select “Wi-Fi” from the CONNECTION TYPE menu by pressing (2) on the

keyboard. The myPOS Mini will scan for available Wi-Fi networks within its range and

will display a list of their names on the screen.

Step2: Find the Wi-Fi network you would like to use and select it by pressing its

number (from 1 to 6) on the keyboard. If there are more than 6 available networks

on the list, you can switch to the next page of the list by pressing (F2). If you cannot

nd your Wi-Fi network on the list, press (X) and myPOS Mini will rescan (search

again) for available Wi-Fi networks. Make sure your myPOS Mini is in the range of

your network.

Step3: If your Wi-Fi network requires a password, myPOS Mini will display the Wi-Fi

Password screen, where you can enter the network password. In case your password

contains digits, press the relevant number key. In case your password contains

leers or other symbols, press the relevant number key and then press F2 as many

mes as necessary unl the correct leer is reached and displayed. If you make a

mistake, press the yellow key (<) to delete the last entry. When you have entered the

password, press the green key (O) in order to complete the operaon.

Once it has connected to your Wi-Fi network, myPOS Mini will perform a test of the

connecon to myPOS system.

If the test is successful, the following myPOS Mini screen will appear:

If the connecon test is unsuccessful, the myPOS Mini screen will display an error

message.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 6

myPOS Mini - User Manual | page 6

Useful ps

• When myPOS Mini connects to a Wi-Fi network, the informaon is saved so

that the next me you are within the range of the same network, the terminal

will connect to it automacally.

• If the password of your Wi-Fi network has been changed, the Wi-Fi signal icon

( ) on the screen will become grey.

• If you try to make a payment transacon, the terminal will display an error

message – “You are not connected to any network” - and will search for

available networks.

• If a previously used network is found, the myPOS Mini device will connect to it

automacally and will process the transacon.

• In order to change the saved password, choose the “Change connecon

type” opon from the SETTINGS MENU 1 and enter the new password when

prompted.

• If you are within a previously used network range and do not want your

myPOS Mini device to connect to it automacally, you can delete the saved

data by choosing opon 3: “Forget this network”.

How to connect myPOS Mini

using SIM card

Step 1: Remove the back cover of the device by pressing down the buon on top of

the panel and remove the baery. You will see the SIM and SAM compartments.

Step 2: Insert your SIM card in the SIM card slot 1 (the front one) with the gold

coloured contact surface facing down.

• Make sure that the SIM card is inserted in the SIM slot 1 (the front one).

• Your myPOS Mini device is working with standard SIM card size. If you have

micro or nano SIM card, please use a SIM adapter.

Put the baery back into the myPOS Mini device, close the cover and switch ON the

device.

Step 3: Enter your SIM PIN.

Your device supports more than one connecon type, so please choose SIM card on

the Connecon type screen.

If the mobile network was not recognized, the myPOS Mini device will display

an error message and two opons: to try again (X) or to manually enter the APN

sengs (O) of your mobile network.

Once it has connected to your mobile network, the myPOS Mini will perform a test

of the connecon to the myPOS system.

If the test is successful, the following myPOS Mini screen will appear:

If the connecon test is unsuccessful, the myPOS Mini screen will display an error

message.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 7

myPOS Mini - User Manual | page 7

Activation

Once connected to the Internet, your myPOS Mini device needs to be acvated

before you start accepng payments with credit or debit cards through it. Every

myPOS Mini device has a unique serial number which is used by the myPOS to

idenfy on which device a payment transacon is being accepted.

During the acvaon procedure, the myPOS links the serial number of your new

myPOS Mini device with your myPOS account. Once your new myPOS Mini has been

acvated, every transacon accepted through it will be credited to your myPOS

account.

You can link more than one myPOS Mini devices to one e-money account. In this

case, payments accepted through all myPOS terminals, will be credited to one

myPOS account.

Activation code

The acvaon procedure is a one-me process and requires an acvaon code

generated by the myPOS to be entered manually by you on your myPOS Mini device.

Step 1: If you do not have an myPOS account, please register on mypos.com and

follow the instrucons. Once you have been successfully registered, the system will

automacally generate an acvaon code for you. If you have a myPOS account

already, please log in to your account and go to the menu Devices > Acvate your

device and follow the steps.

Step 2: Please enter the acvaon code on the myPOS Mini device and press the

green key (O). Your myPOS Mini device must be connected to the Internet in order to

complete the acvaon process.

Step 3: Once your myPOS Mini has been successfully acvated, your myPOS Mini

will display the conrmaon screen and will automacally check for any updates

of the terminal soware. If a new update is found, the myPOS Mini terminal will

automacally download and install it.

Congratulaons!

Your new myPOS Mini is now acvated and ready to be used. You can nd the new

myPOS Mini listed in your myPOS account in the POS terminals menu secon.

Once myPOS Mini device is acvated by you, it is permanently linked to your myPOS

account. Even if the device is stolen or lost, any payment transacon made through

it will be credited to your account. In case your device is lost or stolen, please inform

Customer Support Centre immediately.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 8

myPOS Mini - User Manual | page 8

Accepting payments

Once your new myPOS Mini device is connected to the Internet and acvated, it is

ready to accept payments with credit and debit cards.

Your myPOS Mini supports three dierent methods for accepng payments with

credit and debit cards - Magnec Stripe (in the back side of the device, on the top),

CHIP & PIN (on the boom part of the device) and Contactless (NFC, build-in antenna

under the display).

Payment transactions

Every me you switch on your myPOS Mini terminal, it will automacally connect to

the Internet and will display the home screen.

When you press the green key (O), the terminal will go directly to the PAYMENT

screen ready for performing a Payments transacon. Making a PAYMENT transacon

with your myPOS Mini is easy and convenient. Please follow the 3 basic steps wrien

below

Step 1: Enter the amount of the transacon in the PAYMENT Screen. The amount

must be entered without the decimal point. For example: for an amount of 5.00,

enter 500 on the keyboard. When the PAYMENT screen display the correct amount,

conrm by pressing the green key (O). If you need to correct the amount, please use

the yellow key (<) to delete the last entry or the red key (X) to start the process from

the beginning.

Step 2: Ask your customer for his or her credit or debit card. If the card has a CHIP,

insert the card in the boom reader with the CHIP facing towards the keyboard.

When myPOS Mini is reading the card, the screen will ash Green. If the card is not

recognized, the screen will ash Red.

Please check if the card is inserted properly in the reader, remove it and try again. If

the problem persists, please ask your customer for another card.

CHIP cards usually require a PIN code in order to conrm a transacon. If a PIN code

is required for a card, your myPOS Mini terminal will display the ENTER PIN screen.

Please, hand the terminal to the customer and ask him or her to enter his or her PIN

code securely and to press the green key (O) when ready.

If the card supports PIN (personal idencaon number) check, the terminal will

process the PIN code and will display PIN OK if the correct PIN code has been

entered by your customer.

The myPOS Mini will iniate the transacon authorizaon process by communicang

with myPOS. The PROCESSING screen will indicate that the procedure is not

completed.

If the transacon request with a card has been approved by the issuer, the myPOS

Mini terminal will display a conrmaon message: “TRANSACTION IS APPROVED”. At

this point, you can remove the card from the reader and return it to the customer.

Step 3: Send an e-receipt to the customer for the approved PAYMENT transacon via

SMS or e-mail by choosing the preferred opon from the Receipt menu.

If the customer wants to receive an e-receipt from myPOS via SMS, press (1) and

enter the mobile phone number of the customer in the screen.

12:30

HELPS MY

BUSINESS GROW

12:30

PAYMENT

AMOUNT: 19.99 EUR

12:30

PAYMENT

AMOUNT: 19.99 EUR

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 9

myPOS Mini - User Manual | page 9

IMPORTANT: Always enter the phone number with the country code.

If the customer wants to receive an e-receipt from myPOS in his or her e-mail box,

press (2) and enter the e-mail address of the customer.

If the customer does not want to receive any receipt for this transacon, press (3-

No Receipt).

IMPORTANT: It is always a good pracce to send an SMS e-receipt in order to resolve

any possible issues with the customer.

Processing magnetic stripe cards

If your customer’s card has only a mag stripe on it, please follow the procedure

below aer you enter and conrm the amount of the transacon. Magnec stripe

cards are swiped with the magnec stripe side facing up using the reader located at

the top-behind side of the myPOS Mini. Make sure the card is inserted properly and

the boom of the card runs rmly along the boom of the card swipe and that the

card is swiped at an even speed. The speed of swiping the card must not be too slow,

as this can somemes cause problems when the terminal is reading cards.

If a CHIP card is swiped as a magnec one, the terminal will display the following

screen.

Please, insert the card with the CHIP facing up into the reader located at the boom

of the myPOS Mini and follow the steps for accepng CHIP cards laid out in the

previous secon. Complete the transacon as described in Step 3 of the previous

secon.

Processing contactless cards

(PayPass or payWave)

The contactless (NFC) technology is gaining popularity and it is very likely that many

of your customers will hand you such cards. Your myPOS Mini device can accept two

types of contactless cards - PayPass and payWave, issued by Mastercard and VISA

respecvely.

Contactless cards always need to have one of the following logos printed on it.

If your customer has a PayPass or payWave logo on it, please follow the procedure

below aer you enter and conrm the amount of the transacon.

Hold the card (or smartphone) approx. 3cm above the display of your myPOS Mini.

When the secure contactless reader recognizes the card, the four-color indicators

will ash indicang that the card is being processed. If the card is successfully read,

all four indicators will be on. The process takes one second and aer you hear a

beep, you can remove the card.

If the card requires a PIN code to be entered, please hand the terminal to the

customer and ask him or her to enter his or her PIN code.

Complete the transacon as described in Step 3 of the previous secon.

12:30

PAYMENT

AMOUNT: 19.99 EUR

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 10

myPOS Mini - User Manual | page 10

Mobile Top-up

If your customer wants to load an amount within a stored value card, you should

follow these few basic steps:

Step 1: From the home screen, press (F1) from the keyboard in order to enter the

Transacon type menu. Select MOBILE TOPUP by pressing key (2) and conrm with

the green key (O). The myPOS Mini terminal will display the MOBILE TOP-UP screen

Step 2: Enter the mobile number with the country code and conrm with the green

key (O).

Step 3: Select your customer’s carrier – service provided by 779+ operators

Step 4: Enter an amount to top-up. Depending on the carrier you should select from

a predened list or enter an amount of your client’s choice within a suggested range

Step 5: Review all entered details and conrm the green key (O).

Step 6: The myPOS Mini device will request an email to send the merchant’s copy of

the receipt for the approved PAYMENT transacon.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 11

myPOS Mini - User Manual | page 11

Send payment request

If you want to send a payment link to your customer due to his absence in front of

you during the payment, you have the following opon – to send a payment request

through the website, the mobile app or via the terminal. To send a payment request

via the device, you should follow these few basic steps:

Step 1: From the home screen, press (F1) from the keyboard in order to enter

the Transacon type menu. Go to Transacon menu 2 and select SEND PAYMENT

REQUEST by pressing key (1). The myPOS Mini terminal will display the SEND

PAYMENT REQUEST screen.

Step 2: Enter the amount of the request and conrm with the green key (O).

Step 3: Enter the customer’s mobile number with the country code and conrm with

the green key (OENTER).

Step 4: Enter period in days, aer which the Payment request will expire. The period

should be between 1 - 120 days. Conrm with the green key (OENTER).

Step 5: Enter recipient’s name using the device keyboard and conrm with the green

key (OENTER).

Step 6: Enter reason for payment using the device keyboard and conrm with the

green key (OENTER). The payment request is successfully sent.

Step 7: Informaon about the Top-Up operaon is displayed. Pres any key to

connue.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 12

myPOS Mini - User Manual | page 12

Refund transactions

A refund transacon is used in order to issue a refund (credit) to the customer.

When you refund a card transacon, the amount of the refund is returned to the

customer’s card account and your myPOS account is debited with the corresponding

amount. You must always make a refund to the card used for the original purchase.

Before making a refund

• Never make a refund unless there has been an original purchase with the card.

If you do, service provider may block your myPOS Mini terminal and withdraw

your card processing facility.

• Check that your customer has handed you the card used for the original

transacon – the last four digits have to match those on the e-receipt. If they

do not, ask for the original card.

• Never give a cash or cheque refund for a card transacon – fraudsters oen try

to obtain cash this way.

• Never refund more than the original transacon amount.

Step 1: From the home screen, press (F1) from the keyboard in order to enter the

Transacon type menu. Go to Transacon menu 2 and select REFUND by pressing

key (2). The myPOS Mini terminal will display the REFUND screen.

Step 2: Type in the amount of the refund transacon and press the green key (O) to

conrm. Present the customer card to the terminal either via the Magnec Stripe,

Chip or contactless reader.

Step 3: Ask your customer to Enter PIN code where required.

Last transaction void

Step 1: From the home screen, press the green key (O) and then press (F1) in order

to enter the Transacon type menu. Select Last Transacon Void by pressing key (6)

and conrm with the green key (O). The myPOS Mini terminal will display the Last

Transacon void screen showing the amount of your last transacon.

Step 2: Conrm by pressing the green key (O) if you want to proceed.

Step 3: Ask your customer to Enter PIN code where required.

If there is no previous successfully processed transacon or it has been voided, the

myPOS Mini terminal will display an error message “No transacon found”.

If the transacon is declined with a “Transacon is not permied” message, then

take into account that this type of transacon is forbidden for the parcular myPOS

Mini device.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 13

myPOS Mini - User Manual | page 13

myPOS Mini functions

For beer user experience and convenience all funcons of your myPOS Mini are

divided into two groups – TRANSACTION MENU (F1) and SETTINGS (F2). From the home

screen (any other screen by pressing red key (X) rst) you can select the TRANSACTION

menu by pressing (F1) key or you can select the SETTINGS menu by pressing (F2) key.

F1 – transactions menu

TRANSACTION menu is organized in three screens with the following opons:

TRANSACTION MENU 1 shows the list of supported types of payment transacons on

your myPOS Mini device:

1. PAYMENT

2. PRE-AUTHORIZATION

3. MANUAL CARD ENTRY (MO/TO)

4. MOBILE TOP-UP

5. ITALIAN SERVICES TOP-UP

6. LAST TRANSACTION VOID

Please refer to secon “Accepng Payment” for a detailed descripon of each

transacon. The default transacon type for your myPOS Mini is Payment. You cannot

change the transacon type during an operaon. If you make a mistake, use (X) to

cancel the operaon.

TRANSACTION MENU 2 shows the list of operaons and funcons related to payment

transacons:

1. SEND PAYMENT REQUEST

Send Payment Request to mobile number/email and remotely accept payments

2. REFUND

Issue refund

3. GIFTCARDS

SELL NEW CARD

Load amount to Private Label Gi Card

PAYMENT WITH GIFTCARD

Accept payment with GiCard

CHECK BALANCE OF GIFTCARD

Check GiCard balance

VOID GIFTCARD SALE

Void last GiCard sell

4. LAST TRANSACTION RECEIPT

Using this funcon, you can send another copy of the e-receipt to the same or dierent

phone number or e-mail.

5. RECONCILIATION REPORTS

This funcon shows reconciliaon statements (Reports) of all processed transacons.

By pressing (1) on the keyboard you can select report for Totals and to visualize

summary of all transacons processed for the current period. Current period includes

transacons from the last date (me) you have cleared the report (reset the totals). In

order to start a new period, you should press the green buon (O). By pressing (2) on

the keyboard you can reprint the report for the previous period.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 14

myPOS Mini - User Manual | page 14

6. TOP-UP REPORTS

This funcon shows reconciliaon statements (Reports) of all processed Top-ups. By

pressing (1) on the keyboard you can select report all processed top-up transacons.

By pressing (2) on the keyboard you can reprint the receipt for the last

Mobile Top-up.

TRANSACTION MENU 3 shows the GiCards reports on your myPOS Mini device:

1. GIFTCARDS REPORTS

View Report of all Sales and processed transacons with GiCards for the current

period. Current period includes transacons from the last date (me) merchant has

cleared the report (reset the totals). To Clear the report merchant should tap the

OENTER touch buon.

F2 – settings menu

SETTINGS menu is organized in three screens with the following opons:

SETTINGS MENU 1 shows the list of supported sengs for your myPOS Mini device:

1. Change Language

You can change the language of the menus and messages on your myPOS Mini

terminal. The myPOS Mini will display a list of all available languages.

2. Keyboard sound ON/OFF

You can turn O or On the sound when any key is clicked on the myPOS Mini.

3. Change Connecon type

From this opon, you can change the chosen network connecon. The myPOS Mini

will scan for available devices and will display a list with their names on the screen.

4. Connecon check

Use this opon to check if your myPOS Mini device is properly connected to internet

and test the communicaon with myPOS system.

5. Check for update

From me to me the soware running on your myPOS Mini has new versions

released. You can check for soware updates at any me by selecng this opon.

If there is a new soware version, the device will display the new version, how

many les will be downloaded and their size. You can conrm and start the update

procedure or cancel it and update the device later.

6. Transacons cong

From this menu, you can switch on/o pping mode and mul-operator mode.

Tipping mode lets your clients add a p to their card purchase. Mul-operator makes

possible to allocate ps to individual sta. If enabled, each employee is assigned with

a personal code that should be typed prior to each transacon. Anyme you can

check the total amounts processed by operator, and ps per operator.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 15

myPOS Mini - User Manual | page 15

SETTINGS MENU 2 shows the second list of supported sengs for your myPOS Mini

device:

1. About

By pressing (1) on the keyboard you can nd more informaon about your Terminal

such as terminal ID (TID), name, soware and rmware version and last transacon

STAN.

2. Reset device

Use this opon with cauon and only if you want to reset your myPOS Mini. The

myPOS Mini will display a screen where you need to enter a deacvaon code. The

code can be generated when you log in to mypos.com menu Devices > All Devices,

choose a specic device > Sengs > Reset.

Please, take into account that this will restore your device sengs to the default

ones and your myPOS Mini will no longer be aached to your myPOS e-money

account. If you want to connue accepng payments, you will need to acvate the

device again.

3. Pair device

This opon allows the device to connect to another external device and to switch

work regime from ‘Stand Alone’ mode to ‘Cash Register’ mode via a Pair code. It

is best suited for Cash registers or Taxi companies where the entry point of due

payment amount and card acceptance/PIN entry may not be on the same device.

4. Sleep conguraon

This opon is available only if your myPOS device is using SIM card connecon. Use

this opon to change the default sengs of the Sleep mode of your device. The

Sleep mode is switched o by default.

SETTINGS MENU 3 shows the third list of supported sengs for your myPOS Mini

device:

1. Send Log

Send device log to myPOS Server. This may be requested by our Customer support

when troubleshoong and if needed.

myPOS Smart Technical Specicaon & Warranty (Updated March 2018) | page 16

myPOS Mini - User Manual | page 16

Warranty and return policy

Important: The product, including Terminal and myPOS Business Card (“the product”)

is not covered by Consumer law, including EC Direcves on Consumer Protecon and

Distance selling Direcves. This product is not designated to consumers, meaning any

natural person who is acng for purposes, which are outside his trade, business, cra

or profession. This product represents nancial services and is designated only for

accepng of payments for services or goods oered by natural or legal persons with

a legal business acvity, acng as professionals, sole traders, traders, merchants,

self-employed or otherwise selling goods or services.

Replacement of myPOS package

with defect

• Client must not open the POS terminal device and must not try to repair the

defect by himself/herself. This will be deemed as a defect caused by Client

and the service provider will not be liable for its obligaons under the Return

Policy.

• You have the right to return the full myPOS package within 30 days from the

date of receipt.

• Some Distributors may provide post-sale customer support and may be able

to take back the defect Terminal. Please contact rst your Distributor or Agent

and check for post-sale customer support and if there is not such, please

proceed as instructed by this Return Policy.

• The guarantee does not cover any cables, accessories, plugs, or power supply

units or other items, dierent from the Terminals and myPOS Business Card in

myPOS Package.

Please read the full text of the Return Policy available at mypos.com/legal prior to

registraon for the service and acvaon of the myPOS Package.

Important: disposal

You are not allowed to dispose of the myPOS Mini device, including its

baery, cables or other components with the general household waste.

If your myPOS Mini is not funconing, you have to send it for repair by

following the Return policy available at mypos.com/legal.

For more information

For full list of available documentaon, please visit:

hps://mypos.eu/en/devices/mini

Other manuals for Mini

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myPOS

myPOS Smart N5 User manual

myPOS

myPOS Combo User manual

myPOS

myPOS Mini User manual

myPOS

myPOS Smart Specification sheet

myPOS

myPOS Carbon User manual

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