Moneris mobile 8200 User manual

For Assistance
Please contact the Moneris Merchant Service Centre toll-free at: 1-866-319-7450.
For More Information
Visit the Moneris Mobile 8200 product webpage at
www.moneris.com/en/ProductsAndServices/Products/MobilePOS/Mobile8200.aspx
■
To access detailed instructions and information regarding additional features,
click on the “WebHelp”link.
■
To download a PDF file of this guide, click on the “Reference Guide” link.
Important
You must use the exact power adaptor and cables provided by Moneris Solutions
to work with the Moneris Mobile 8200 terminal. Failure to do so may affect the
operability of or cause damage to the equipment.
Copyright – © 2009 Moneris Solutions, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2 All Rights Reserved. This manual shall
not wholly or in part, in any form or by any means, electronic, mechanical, including photocopying, be reproduced or transmitted
without the authorized consent of Moneris Solutions.
Trademarks – The Moneris Solutions logo is a registered trademark of Moneris Solutions Corporation. All other marks or registered
trademarks are the marks or registered trademarks of their respective owners.
Neither Moneris Solutions Corporation (“Moneris”) nor any of its affiliates shall be liable for any direct, indirect, incidental,
consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris or
any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any
representation regarding the use or the results of the use of the information, content and materials contained in this guide
in terms of their correctness, accuracy, reliability or otherwise.
Your credit and/or debit card processing is separately governed by the Terms and Conditions of your Moneris VISA Merchant
Agreement, your Moneris MasterCard Merchant Agreement and/or your Moneris Debit Card and Terminal Agreement, as applicable
with Moneris. It is the merchant’s responsibility to ensure that proper card processing procedures are followed at all times. Please
refer to your Merchant manuals and the Terms and Conditions of your Merchant Agreement(s) for details. The Moneris Merchant
Operating Manual is available for free download at www.moneris.com/en/Support/Downloads/MerchantManuals.aspx.
®
Moneris Mobile 8200
Quick Reference Guide
✓Magnetic Stripe Cards
✓Chip Cards
Printer
Magnetic stripe reader
Can/Ann
CORR
OK/Enter/Entree
Chip reader
Base status light
Communications
and charge base
Admin
Paper feed
F1, F2, F3
Alpha-numeric keys
8200QRG-E (01/10)
Your Moneris Merchant Number is: ______________________________________
• Cancel a transaction.
• Move back one screen at a time.
• Go to the MAIN MENU
from the READY screen.
• Select letters and punctuation.
• Key in numbers, letters and punctuation
with the ADMIN key. • Advance the receipt paper
in the printer.
• Clear displayed data
one character at a time.
• Accept displayed data.
• Submit data.
• Select highlighted menu item.
• Move through the
items on the display.
• Select the option displayed
above the key e.g. if YES displays
above F1, press F1 to select YES.
If ▲ displays above F3, press F3
to scroll up.
• To select an item, scroll through
the list until the item is highlighted
(e.g. LOGON vs. LOGON), and then
press OK.

2
Operating the Moneris Mobile 8200 Terminal
Operating the Moneris Mobile 8200 Terminal
Moneris Mobile 8200 Components
■
All-in-one Allows you to process transactions at the point of sale
Wireless Terminal (POS). When prompted, you (and sometimes your
customer) will need to key in information on the
terminal. If your customer is required to key in
information, you will pass the handheld back and forth.
Note: Some transactions do not have customer prompts
(e.g., a credit Purchase, with stripe card, Tip Entry
disabled); hence, you need not pass the terminal
back and forth in these instances.
■
Rechargeable Along with the wireless communications, allows you
Battery to take the Mobile 8200 terminal to your customer.
■
Communications
■
Connects to up to seven (7) terminals via wireless
and Charge Base communications.
■
Connects to the Moneris host via Ethernet
communications.
■
Charges the Mobile 8200 battery.
• A charge-only base is also available to charge
the battery.
Testing the Wireless Communications
1. Power up the base and power up the handheld.
2. Walk with the handheld to the spot furthest away from the base that the handheld
is likely to be used (e.g., the far side of the patio, the back room, the second floor).
3. While you are walking, check that the Wireless Signal icon ( ) is displayed on the
READY screen of the handheld the whole time.
■ If the icon is not displayed, transactions cannot be performed when the
handheld is in that spot.
Battery Use
The Mobile 8200 is powered by a removable battery. There are two types
of battery charging base:
■ Communications-and-Charge Base
■ Charge-Only Base
Battery Charging
The battery must be attached to a terminal that is placed on the base in order
to charge (but the battery charges only when the terminal is not in use).
Icon Description
Terminal is sitting correctly on the base and the battery is being charged.
Battery Charge Level
The Battery Charge Status icon appears in the top right corner of the
display on the READY screen, MAIN MENU, REPORT FUNCS, ADMIN FUNCS,
and CONFIG FUNCS menus.
Icon Description % Charge
Fully charged battery. 100 %
Battery almost fully charged. 75 %
Half-charged battery. 50 %
Battery almost empty: Printing slows down, green 25 %
backlight goes off and can’t be turned on again until
a charged battery is attached to the terminal or the
terminal is placed on a base.
Empty battery: Transaction data and configuration 0 %
parameters are not lost if the battery goes to 0% charge.
Helpful Hints
■
Check the Battery Charge Level before taking the terminal to the cardholder.
■
Li-ion batteries: Remember to put the terminal back on the base between transactions
to maintain the battery charge.
■
NiMH batteries: Remember to let the NiMH battery discharge completely before putting
the terminal back on a base.
3
Wireless Communication
The Mobile 8200 handheld terminal uses wireless communications to
connect to the communications base. The handheld must be within the
coverage area of the communications base to process transactions.
Wireless Signal Status Icon
This icon appears in the top right corner of the display on the following
screens: MAIN MENU, REPORT FUNCS, ADMIN FUNCS, and CONFIG FUNCS.
Icon Description
Terminal can see the wireless signal from the base and can process
transactions.

Battery Life
To extend the battery life, reduce battery usage. Power off the terminal
manually, (see Power Off [49] below) or wait for the Stand-by Timer to
automatically power off the terminal after a set time period.
Power Off [49]
This turns off the terminal when it is not in use and reduces battery
usage.
1. If the terminal is on the base, remove it from the base.
2. Press the Admin key, and select ADMIN, and select POWER OFF.
3. Press F1 (YES). The green backlight goes off, and the display screen goes blank.
Stand-By Mode
The 8200 handheld goes into Stand-by mode when it has not been used
for a set time period and is not on a base. In Stand-by mode, the green
backlight is off, and the display screen is blank. To exit Stand-by mode,
power on the terminal (instructions below).
Power On
■ If the battery is charged, simply press OK.
■ If the battery needs to be charged, place the terminal (with the battery attached)
on the base.
The green backlight comes back on, the READY screen appears, and the icon appears
until the terminal establishes the charge level of the battery.
Base Status Light
The green LED on the front of the communications base indicates the
power and communications status of the base.
If the light is Then the base is...
Off powered off.
Constantly on powered on, has found at least one registered terminal and:
(i.e., not flashing) [IP] is ready to communicate or is communicating with
the Host.
[Dial] is communicating with the Host, or a handheld
is sitting on the base.
Flashing quickly unable to find any registered handhelds
Flashing slowly powered on, has found at least one registered terminal
(Dial comms only) and is ready to communicate with the Host.
4
Operating the Moneris Mobile 8200 Terminal
5
Financial Transactions
Performing Financial Transactions
All instructions in this guide begin at the READY screen. To access this
screen from any other screen, press Can/Ann repeatedly until the READY
screen appears.
Transaction Guidelines
1. Determine the transaction to be processed (e.g., Purchase or Refund).
2. Establish the means of payment, i.e., credit or debit.
3. Capture the card data to the POS device (see below, Functional Card Types).
4. Follow the terminal prompts (see transaction flows pp. 6-8).*
5. Process receipts (see p. 9 for recommended guidelines).
* These variables affect which prompts you and your customers will see:
■ Terminal and merchant setup.
■ Transaction type (e.g., Purchase or Refund).
■ Card type and functionality (i.e., stripe or chip).
■ Method of card entry at the POS (e.g., swipe or insert).
■ Payment type (i.e., credit or debit).
Functional Card Types
A payment card can be any functional card type: chip, stripe, or contactless.
While each card type has its own special functionality, an individual card
may combine any number of functionalities. The method of card entry
at the POS determines the functionality that is used (see below).
Card Entry at POS
CHIP CARDS
To use Chip functionality:
■
When SWIPE OR INSERT CARD displays, you or the customer
insert the card into the terminal chip reader.
Note: Unless the terminal prompts otherwise, do not swipe
a chip card even if the card has a magnetic stripe.
■
The customer will be prompted to key in a PIN.
■
The chip card must remain inserted until the
REMOVE CARD prompt displays.
MAGNETIC STRIPE CARDS
To use Stripe functionality:
■
When SWIPE CARD or SWIPE OR INSERT CARD displays,
swipe the card on the terminal’s magnetic stripe reader.
Note: If the card has a chip and the terminal is enabled
to read chip cards, the card must be inserted into
the chip reader.
Manual Entry: If all available card entry methods fail, you may manually
enter the Card number for credit cards and some debit cards: When
SWIPE CARD or SWIPE OR INSERT CARD displays, simply key in the Card
number on the terminal, and press OK.

back of card
111
magnetic stripe

6
Financial Transactions
7
Financial Transactions
Admin Code Shortcuts
To bypass scrolling through menus to select a transaction, use the Admin
codes to jump directly to a transaction. Admin codes can be found in this
guide in square brackets beside the transaction name (e.g., Logon [02]
means the Admin code for logging on is 02.)
To use an Admin code:
1. Press the Admin key until ENTER ADMIN CODE appears.
2. Key in the Admin code, and press OK.
The transaction appears.
To print a list of all Admin codes:
1. Press Admin until ENTER ADMIN CODE appears, and then key in 40, and press OK.
The list prints.
Purchase [100] Pre-Authorization [102]
Credit or debit Purchase of goods Authorization if the final
or services. Purchase amount is unknown.
1. If PURCHASE (or PRE-AUTH) is set as the default: Key in the transaction amount at
the READY screen, and then press OK to begin that transaction.
OR
Press Admin, select TRANSACTIONS, and then select PURCHASE (or PRE-AUTH)
to begin the transaction.
2. Follow the prompts, but note:
■ If CUSTOMER PRESS OK TO CONTINUE appears, pass the terminal to the customer.
(See p. 7.)
3. Process receipts. (See p. 9 for recommended guidelines.)
Note: For a Pre-Authorization, when the final Purchase amount is known, you
must perform an Advice for the final amount using the same card number.
(See p. 8.)
VOID-Purchase [106]
Refund [101] VOID-Refund [107]
Credits a customer’s account for a Cancels the original transaction.
previous credit or debit Purchase. Note: Must be in the same batch
as original.
1. Press Admin, select TRANSACTIONS, and then select the transaction
(REFUND or VOID-PURCHASE or VOID-REFUND).
2. Follow the prompts, but note:
■ When ENTER ORIGINAL AUTHORIZATION #
appears, key in the 6-digit Auth# found
on the original receipt, and press OK.
■ If CUSTOMER PRESS OK TO CONTINUE appears,
pass the terminal to the customer. (See p. 7.)
3. Process receipts. (See p. 9 for recommended guidelines.)
Customer Prompts
Some debit cards may initiate Cashback and/or Account Selection and
PIN prompting after the terminal has been returned to you, which means
you will have to hand the terminal back to the customer
Language Selection
If SELECT LANGUAGE appears, the customer presses F1 (ENGLISH) or F3 (FRANCAIS).
Application Selection
If SELECT <Application name> appears, the customer presses F1 (YES) to select the
displayed application; otherwise, they press F3 (NO) to view the next application
on the card.
■ If <Application name>-OK? appears, the customer presses F1 (YES) to confirm
they wish to use the displayed application.
Cashback Selection
If CASH BACK? appears, the customer presses F1 (YES).
When SELECT CASH BACK appears, the customer selects:
■ Preset amount: The customer presses F1 or F2 or F3.
■ OTHER amount: The customer presses F3 (OTHER), then keys in an amount,
and presses OK.
Tip Entry
If ENTER TIP AMOUNT appears, the customer keys in a Tip dollar amount
(or nothing) and presses OK.
If TIP? appears, the customer presses F1 (preset %) or F3 (for OTHER amount,
including no Tip).
■ If F3 (OTHER) is selected, the customer presses F1 (%) or F3 ($), then keys
in a desired percentage or dollar amount (or nothing), and presses OK.
Account Selection
If SELECT ACCOUNT appears, the customer presses F1 (for Chequing account) or
presses F3 ( for Savings account.)
PIN Entry
If ENTER PIN & OK appears, the customer keys in their PIN (Personal Identification
Number) and presses OK.
Returning the terminal
When RETURN TO CLERK appears on the terminal, the customer returns it to you.
■ Do not remove a chip card unless REMOVE CARD appears.

9
Receipts
Merchant and Cardholder Receipts
Merchant copy - Always retain this copy for your records, but note:
■
If a signature line is printed, obtain the cardholder’s signature.
■
If VERIFIED BY PIN is printed, do not obtain a signature.
■
If NO SIGNATURE REQUIRED is printed, do not obtain a signature.
Cardholder copy - give it to the cardholder, but note:
■
If a Merchant signature line is printed, sign this copy.
Reprint Last Customer Receipt or Last Report [29]
Prints a duplicate of the last printout.
1. Press Admin, select ADMIN, and select REPRINT. The receipt prints.
Reprint Merchant Receipt [66]
Prints a duplicate of the Merchant copy of the receipt.
1. Press Admin, select REPORTS, and select TRANS INQUIRY.
■ If SWIPE ADMIN CARD appears, swipe your POS Admin card to print the
unmasked Card number on the duplicate receipt.
■ If ENTER CLERK ID appears, key in your Clerk ID, and press OK.
2. Identify the transaction (follow the prompts).
■ When PRINT OR DISPLAY? appears, press F3 (DISPLAY), scroll to the transaction,
and press OK. Press F3 (REPRINT). The receipt prints.
Signatureless Transactions
A “signatureless” transaction is a swiped Purchase
for which a cardholder signature is not required
because the Purchase total is at or below
a maximum Signatureless Dollar Value (SDV). The
terminal may be configured to print just a Merchant
copy and/or a Cardholder copy or no receipts at all.
Maximum Signatureless Dollar Values
(SDV)
To determine the maximum SDV for a card, print a
Configuration report (see p.11) and look near the end
of the report for the CVM LIMITS :
8
Financial Transactions
Advice [103] Force Post [103]
Completes a Pre-Auth. Voice-authorized
Note: Must be processed on the same terminal Purchase.
as the original Pre-Auth.
1. Press Admin, select TRANSACTIONS, and then select P-A ADVICE.
2. When FIND ORIGINAL TRANSACTION? appears:
Press F1 (YES) for Advice. OR Press F3 (NO) for Force Post.
3. Follow the prompts, but note:
■ If ENTER ORIGINAL AUTHORIZATION # appears,
key in the (voice) Auth # written your Paper
Sales Draft.
■ If ENTER ORIGINAL SEQUENCE NUMBER appears,
key in the 6-digit # (part of the Receipt number)
found on the Pre-Auth receipt, and press OK.
■ If ENTER AMOUNT appears, key in the amount
written on the Total line (sum of the printed
Pre-Auth amount plus any written Tip), and
press OK.
■ If ENTER ORIGINAL AMOUNT appears, key in the printed Pre-Auth amount found
on the receipt, and press OK. When ENTER TIP AMOUNT appears, key in the
amount written on the Tip line, and press OK.
■ If FIND ORIGINAL TRANSACTION appears, press F1 (YES) to process another Advice,
or press F3 (NO), and then press Can/Ann to return to the READY screen.
Advice List [109]
Completes a Pre-Auth from a list.
Note: Must be processed on the same terminal as the original Pre-Auth.
Tip Reporting must be enabled
1. Press Admin, select TRANSACTIONS, and then select P-A ADV LIST.
2. Follow the prompts, but note:
■ To narrow your search criteria, key in the data as prompted when ENTER CLERK ID,
ENTER AMOUNT,DATE, and BATCH NUMBER appear; otherwise, simply press OK
at each of these prompts.
■ When ENTER ORIGINAL AMOUNT appears, key in the Pre-Auth amount printed
on the Pre-Auth receipt, and press OK. When ENTER TIP AMOUNT appears, key
in the amount written on the Tip line, and press OK.
■ If the Pre-Auth is completed, the terminal returns to the Pre-Auth list screen.
Press Can/Ann repeatedly to return to the READY screen.
Cheque Authorization [105]
1. Press Admin, select TRANSACTIONS, and select CHEQUE AUTH.
2. Follow the prompts, but note:
■ ID types, Prov. and State codes are provided by the authorization service.
■ Write the Approved # on the cheque.
■ Receipts are not printed.
MasterCard Visa
QPS CVM LIMIT1= card swiped NSR CVM LIMIT2 = card swiped
1Purchase, including Tax, must be equal to or less than the $ value.
2Purchase, including Tax, must be less than the $ value.

10
Reporting Transactions
Pre-Auth List [62]
Prints a list of Pre-Auths. Identifies open Pre-Auths that need to be
deleted.
1. Press Admin, select REPORTS, and select PRE-AUTH LIST.
2. When SWIPE ADMIN CARD appears: Swipe your POS Admin card to print unmasked
Card numbers; otherwise, simply press OK to mask the numbers.
■ If ENTER CLERK ID appears, key in your Clerk ID, and press OK.
3. Select OPEN or CLOSED (for completed Pre-Auths) or BOTH (for both types).
PRINT DATE OR BATCH? appears.
4. To print the report by date, press F1. To print the report by Batch, press F3.
5. To print the current date or batch, press OK. To otherwise select a specific date
or batch, key in a Date or Batch number, and press OK.
The terminal prints the report and returns to the READY screen.
Tip Totals Report [96]
Prints a summary of Tip amounts entered on the terminal for transactions
in the current Batch.
Note: If Clerk Subtotalling is enabled, Tips are summarised by Clerk ID.
1. Press Admin, select REPORTS, and select TIP TOTALS.
■ If SWIPE ADMIN CARD appears, swipe your POS Admin card.
■ If ENTER CLERK ID appears, key in a Clerk ID to find the Tip total for a specific clerk;
otherwise, press OK to find Tip totals for all clerks.
PRINT DATE OR BATCH? appears.
2. For totals by Date, press F1; for totals by Batch, press F3.
■ If F1 (PRINT DATE) is selected:
a. When START DATE appears, key in the Start date, and press OK.
Note: The date format is year (YY), month (MM), and day (DD).
For example, to enter Dec. 31, 2010, you would key in 101231.
b. When START TIME appears, key in the Start time, and press OK.
Note: The time format is hours (HH) and minutes (MM).
For example, to enter 1:00 AM, you would key in 0100.
c. When END DATE appears, key in the end date, and press OK.
d. When END TIME appears, key in the End time, and press OK.
■ If F3 (BATCH) is selected:
a. Key in the Batch number, and press OK.
The terminal prints the report and returns to the READY screen.
Configuration Report [16]
This report lists the terminal parameters and their values.
1. From the READY screen, press Admin twice.
When ENTER ADMIN CODE appears, key in 16, and press OK.
2. When PRINT TRAILER MESSAGES? appears, press F3 (NO). The report prints.
11
Reporting Transactions
Reporting Transactions
Clerk Subtotals Report [82]
Prints transactions by Clerk ID for one, a group, or all clerks. Transactions
are grouped by type and itemized under card type; grand total amount(s)
also appear for each Clerk ID.
Note: Clerk Subtotalling must be enabled.
1. Press Admin, select REPORTS, and select CLERK INQUIRY.
■ If SWIPE ADMIN CARD appears, swipe your POS Admin card.
2. To print a report for one clerk, press F1 (SINGLE).
When ENTER CLERK ID appears, key in a Clerk ID, and press OK.
To print a report for multiple clerks, press F3 (MULTIPLE):
a. To select a specific group of Clerks, select GROUP; otherwise, select ALL CLERKS.
■ If ENTER GROUP ID TO BE PROCESSED appears, key in the Group ID, and press OK.
Select PROCESS LIST.
The terminal prints the report and returns to the READY screen.
Current Batch Totals Report [99]
Prints a report listing transactions by card type for the current batch
(terminal) without closing the batch. Grand totals by transaction type
are also included in the report.
1. Press the Admin key, select REPORTS, and select CLOSE BATCH.
■ If SWIPE ADMIN CARD appears, swipe your POS Admin card.
■ If ENTER CLERK ID appears, key in your Clerk ID, and press OK.
CLOSE BATCH appears, and then the report prints.
2. When CLOSE BATCH? appears, press F3 (NO) to finish printing without closing
the batch.
The terminal finishes printing the report and returns to the READY screen.
Merchant Subtotals Report [95]
Prints a list of transaction type totals by card type for the current
batch from the Moneris Host. Grand totals by transaction type are
also included.
1. Press the Admin key, select REPORTS, and select MERCH SUBTOTAL.
■ If SWIPE ADMIN CARD appears, swipe your POS Admin card.
■ If ENTER CLERK ID appears, key in your Clerk ID, and press OK.
The terminal prints the report and returns to the READY screen.
Card Number Masking on Reports
Card numbers print unmasked (i.e. in full) on reports only if you swipe
your POS Admin card at the SWIPE ADMIN CARD prompt. OR Simply
press OK at this prompt to print masked numbers on reports.

13
End-of-Day Process
End-of-Day Process
You must process a Close Batch transaction in order to have the funds
from your POS transactions deposited to your business account.
You will perform three tasks:
A. Print a Stored Transactions list (see below) by batch, but note:
■ At step 3, make sure to press F3 to print the current Batch.
■ At step 5, make sure to press F1 to print only the Terminal Batch totals.
B. Process a Close Batch transaction (see below).
C. Confirm that the Terminal Batch Totals list (printed in step A) matches the Current
Batch Totals list (printed in step B). If they do not match, call Moneris the next
business day for reconciliation assistance.
Print Stored Transactions [60]
1. Press Admin, select REPORTS, and select TRANS LIST.
2. When SWIPE ADMIN CARD appears, swipe the POS Admin card to print unmasked
Card numbers. OR Simply press OK to print masked Card numbers.
■ If ENTER CLERK ID appears, key in a Clerk ID and press OK to print totals for that
Clerk ID. OR Simply press OK to print totals for all Clerk IDs.
PRINT DATE OR BATCH? appears.
3. To print the report by date, press F1 (DATE).
To print the report by batch, press F3 (BATCH).
4. Press OK to print for the current date or Batch. OR
Key in a specific date or Batch number, and press OK.
PRINT TOTALS ONLY? appears.
5. Press F1 (YES) to print only the Terminal Batch totals. OR
Press F3 (NO) to print the list of transactions and the Terminal Batch totals,
including the Cashback total.
The terminal prints the report and returns to the READY screen.
Close Batch [99]
1. Press Admin, select REPORTS, and select CLOSE BATCH.
■ If SWIPE ADMIN CARD appears, swipe your POS Admin card.
■ If ENTER CLERK ID appears, key in your Clerk ID, and press OK.
CLOSE BATCH appears, and then the report prints.
2 When CLOSE BATCH? appears, press F1 (YES) to close the batch and have funds
deposited to your account.
3. The terminal finishes printing the report and returns to the READY screen.
Administrative Transactions
Re-Initialization [01]
The Moneris Merchant Service Centre may ask you to re-initialize your
terminal if changes have been made to it or your merchant account.
1. Press Admin, select CONFIGURATION, and select INITIALIZATION.
■ If SWIPE ADMIN CARD appears, swipe your POS Admin card.
RETAIN CURRENT MERCH SETTINGS? appears.
2. Press F1 (YES) to keep all parameters set as they are.
3. When CLEAR TERMINAL STORAGE? appears, press F3 (NO) to keep all stored
transactions. The PLEASE LOGON prompt appears.
Logon [02]
If PLEASE LOGON appears, you are required to log on.
1. Press the Admin key, select ADMIN, and select LOGON.
■ If SWIPE ADMIN CARD appears, swipe your POS Admin card.
The READY screen appears within 60 seconds.
Logoff [03]
To ensure that unauthorized transactions cannot be processed, your
terminal should be logged off at the end of the business day.
1. Press Admin, select ADMIN, and select LOGOFF.
The PLEASE LOGON prompt appears within 60 seconds.
Register the Terminal to a Base
A terminal must be registered to a communication base in order to
process transactions. Registering “introduces” the terminal to the base
so that the terminal knows which base to look for and the base knows
which terminals to accept transactions from.
Note: ■ Up to seven terminals can be registered to one communications base.
■ Every terminal must be registered individually.
■ A terminal can only be registered to one communications base at a time.
To use a different base, register the terminal to that base.
1. Place the terminal on the communications base to which it is being registered.
2. Press the Admin key, select CONFIGURATION, and select BASE CONFIG.
■ If SWIPE ADMIN CARD appears, swipe the POS Admin card, or press OK.
3. Select REGISTER BASE.
4. Key in the 8-digit Base ID (the last 8 digits of the S/N printed below the bar code
on the bottom of the base), and press OK. The BASE CONFIG menu reappears.
5. Press Can/Ann until the READY screen reappears. See also Battery Use.
12
Administrative Transactions

14
Troubleshooting
15
Troubleshooting
Troubleshooting
If one of the following error messages appears, follow the instructions to
continue the transaction. As a general rule, if an error message appears,
press OK or Can/Ann to clear the message, and then retry the transaction.
If the problem is not resolved, call the Moneris Merchant Service Centre.
AMOUNT EXCEEDED RETURN TO CLERK The Refund amount was greater than the Refund
Limit. Retrieve the 8200, press OK, and refer to REFUND LIMIT EXCEEDED.
BASE BUSY PLEASE WAIT Another terminal is using the base. If the base becomes available,
this transaction will start. If not, PLEASE WAIT disappears. Press OK, and retry the transaction.
BASE NOT FOUND
■ The Base ID entered does not exist. Press OK, check the Base ID, and re-enter it.
■ The Base ID entered has the maximum number of terminals registered to it
(max. = 7). Register to another base or Power Off one of the other terminals.
■ A transaction was tried on a terminal that has not been registered.
Register the terminal, and retry the transaction.
■ During a transaction the terminal could not communicate with the base.
See The Wireless Signal Status icon is not visible for suggestions.
CARD NOT SUPPORTED If PLEASE RETRY is displayed, swipe the card again. If not, restart the
transaction. If the message reappears, request another form of payment.
CARD PROBLEM If a chip card was swiped: restart the transaction. If the message reappears:
for credit card with stripe – key in the Card number; for credit card with chip – swipe the
card; for debit card with stripe or chip– request another form of payment.
CARD REMOVED The chip card was removed during the transaction. Retrieve the 8200,
press OK, and wait for the Cancelled receipts to print. When the READY screen appears, retry
the transaction.
CHECK PRINTER Open the printer. Ensure that there is a paper roll and that the roll is loaded
properly, and close the printer.
DECLINED BY CARD The chip card has declined the transaction. Retrieve the 8200,
remove the chip card, press OK until the READY screen appears, and request another form of
payment.
DECLINED – RETRY TRANSACTION? If a transaction is declined by the Moneris Host and retry
is allowed, this prompt appears. Press F1 to select YES, and retry the transaction at the
SWIPE OR INSERT CARD prompt.
DO A PURCHASE WITH CHIP CARD The chip card cannot be used for Pre-Auth
transactions because the device is not configured to allow this. Retrieve the terminal,
remove the chip card, press OK, and perform a Purchase using the chip card.
ERROR 40# A communication error occurred. Press OK. The terminal completes any remaining
printing and returns to READY.
ETHERNET COMMS ERROR-DIAL USED PRESS OK The terminal could not connect via the
Ethernet connection. If available, dial backup was used for this transaction. Press OK to
return to the READY screen.
INSERT CARD INTO READER A chip card was swiped on the magnetic stripe card reader.
Insert the chip card into the chip card reader when the SWIPE OR INSERT CARD prompt
appears.
INVALID CARD TYPE The card that was swiped cannot be used for this transaction. Ask for
another card (e.g. a credit card) and retry the transaction.
INVALID ENTRY In Training mode, ensure the amount of the transaction, Cashback or Tip
is $1.00 or less (max. total = $3.00).
LOW BATTERY!!! DOCK TERMINAL The battery charge is too low. The terminal beeps 3 times
and then powers down. Place the terminal on a base, or replace the battery with a fully
charged one.
NO LINE DETECTED The terminal cannot detect an available dial communications line. Check
that all communications cables are connected to the communications base and the wall jack
correctly. If the message reappears, unplug and then replug the power cable to the power
source.
NOT ACCEPTED REMOVE CARD There was an error reading the chip card. Remove the
card, and retry the transaction. If SWIPE OR INSERT CARD appears, swipe the chip card on the
magnetic stripe card reader. If the message reappears: for credit card with stripe – key in the
Card number; for credit card with chip – swipe the card; for debit card with stripe or chip –
request another form of payment.
NOT COMPLETED RETURN TO CLERK Press OK to display the communications error. When the
READY screen appears, wait for a moment, and try again. If the message reappears, check all
the cable connections to the communications base then try the transaction again.
REFUND LIMIT EXCEEDED The total value of refunds performed today is greater than your
daily refund limit. Contact Moneris for a temporary increase. Please have the original
purchase receipt available for reference.
TIME-OUT or RETRY TERMINAL TIME-OUT The cardholder took too long to respond to their
prompts. If REMOVE CARD is also displayed, the cardholder removes their chip card and
returns the 8200. Retrieve the 8200, and press OK. When the READY screen appears, retry the
transaction.
TRANSACTION NOT FOUND The terminal cannot find a transaction that matches the criteria.
This message is displayed for 3 seconds, and then the terminal returns to the previous
prompt.
Equipment Problems
TCP CONNECTION FAILED or HOST CONNECTION FAILED:
Check all the cables to ensure everything is plugged in correctly. Check that the router and
hub/switch (if any) are functioning.
•Public Internet: Contact your ISP (Internet service provider) for assistance.
•Private Internet: Call the Moneris Merchant Service Center.
•Corporate WAN: Call your corporate help desk to confirm that the corporate WAN
is functioning properly.
The Battery isn’t Charging.
■ If the battery is attached to a terminal, ensure is displayed on the terminal when
it is on the communications base.
■ Move the terminal or battery on the base until the battery contacts touch the base
contacts.
■ Ensure the base status light on the base is lit.
The Display Screen is Blank: The terminal is in Stand-by mode. Press OK. If the READY screen
does not appear, replace the battery.
The Base Status Light is not Lit: Wait for 30 seconds then check the power cable on the base,
and ensure everything is plugged in tightly.
The (Wireless Signal Status icon) is not Visible: Ensure the terminal is close enough
to the communication base (max. range = 60 m indoors to 120 m outdoors).
If the icon is still not visible, place the terminal on the communications base, and perform
the transaction.
The Icon Appears: The battery needs to be recharged. Replace the battery, or place the
terminal on a base to complete the current transaction.