GRAVITY SWIPE SIMPLE User manual

SALE
• Select the Sale option at the bottom of your
screen.
• Enter in sale amount.
• Select Credit Card button.
• Enter tip amount if applicabe or select Continue
to bypass.
• Swipe or key enter customer’s card.
• Select Process Payment.
• Allow customer to sign for sale on screen.
• Choose receipt method.
• If you choose Send Receipt, enter in the
customer’s email address or phone number.
REFUND
• Go to History option a the bottom of your screen.
• Select the transaction you want to refund.
• On the bottom right corner, choose the Refund
option.
• Enter the amount you wish to refund the
customer.
• Press Refund once the amount has been
reviewed.
TIP ADJUST
• Select the Sale option at the bottom of your
screen.
• Enter in sale amount.
• Select Credit Card button.
• Enter tip amount.
• Proceed with sale.
UPDATE USER EMAIL
• Log into your Swipe Simple backoce.
• Select Users.
• Choose the user you wish to update.
• Edit the Email field, then press Update.
HISTORY
• Log into your Swipe Simple backoce.
• Select the Dashboard tab.
• Select the date range you wish to pull for
transactio n history.
• To review the individual batches, select the date
you wish to View.
• From here, you can Refund, Void, or Re-send a
customer receipt.
SIGNATURE PROMPT
• Press the Settings option from the botton of your
screen.
• Select Signature.
• Choose the Signature prompt frequency you
want on the account.
For any further questions or assistance you may need, please contact
our support team at 866-701-4700 or [email protected].
SWIPE SIMPLE
QUICK REFERENCE GUIDE MOBILE

TIP AMOUT SUGGESTIONS
• Press the Settings option from the bottom of your
screen.
• Select Tip.
• Make sure the Tip prompt is turned on, via the
slider.
• Edit the amounts listed for Default 1, Default 2,
and Default 3.
RESET PASSWORD
• Press the Settings option from the bottom of your
screen.
• Select Reset Password.
• Enter in the New Password, then press Change
Password.
VOICE APPROVALS
If you are ever unsure about the legitimacy of a
transactionor your POS is requesting you to get a
voice authorization, please call 1-800-228-1122.
• NEVER allow the customer to make this call.
• Follow the prompts throughout the call.
• The voice approval system will give you an
authorization code and you will need to record it
to process the transaction on your POS.
For any further questions or assistance you may need, please contact
our support team at 866-701-4700 or [email protected].
SWIPE SIMPLE
QUICK REFERENCE GUIDE MOBILE