TD iWL252 User manual

For the
• iWL252(Bluetooth)
• iWL255(3GWireless)
TD iWL252/255
Merchant Guide

COPYRIGHT ©2016 by The Toronto-Dominion Bank
This publication is confidential and proprietary to The Toronto-Dominion Bank and is intended solely for the use of Merchant customers of TD Merchant
Solutions. This publication may not be reproduced or distributed, in whole or in part, for any other purpose without the written permission of an authorized
representative of The Toronto-Dominion Bank.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by TD is under license. Other
trademarks and trade names are those of their respective owners.
NOTICE
The Toronto-Dominion Bank reserves the right to make changes to specifications at any time and without notice. The Toronto-Dominion Bank assumes no
responsibility for the use by the Merchant customers of the information furnished in this publication, including without limitation for infringements of intellectual
property rights or other rights of third parties resulting from its use.
MERCHANT INFORMATION
Merchant Name .............................................
Merchant Number ...........................................

- i -
Table of Contents
Welcome to TD Merchant Solutions ............................................ 1
Who should use this guide?......................................................... 1
The TD iWL252/255 Solution........................................................................................ 1
Functionality ................................................................................................................. 1
Default shortcut keys ................................................................................................... 2
Accessibility features .................................................................................................... 2
Main menu screen ........................................................................................................ 4
Admin menu screen ..................................................................................................... 4
Changing the paper roll............................................................................................... 4
The Bluetooth Base ..................................................................... 5
Ports .............................................................................................................................. 5
Accepted card types ..................................................................................................... 5
Cardholder Privacy and Security ................................................. 7
Terminal security ......................................................................................................... 7
User types ....................................................................................................... 7
Fraud prevention.......................................................................................................... 7
Force post fraud prevention............................................................................. 7
Call for authorization fraud prevention ............................................................ 7
Call for authorization................................................................................................... 8
Imprinters...................................................................................................................... 8
Transaction records ...................................................................................................... 9
Storing cardholder receipts ......................................................................................... 9
Financial Transactions................................................................ 11
Accepted card types ................................................................................................... 11
Special transactions .................................................................................................... 11
Cashback....................................................................................................... 11
Partial authorizations ..................................................................................... 11
Tip................................................................................................................. 11
Sale (credit card)......................................................................................................... 11
Sale (debit card).......................................................................................................... 14
Sale (phone or mail) ................................................................................................... 14
Force post (sale or phone / mail) ............................................................................... 15
Void ............................................................................................................................. 15
Transaction recall........................................................................................................ 15
Return ......................................................................................................................... 16
Receipts....................................................................................................................... 16
Reprinting receipts......................................................................................... 16
Receipt examples........................................................................................... 17
Receipt codes ................................................................................................ 18
Business Day Functions............................................................................................... 18
Performing a day close .................................................................................. 18
Continued on next page

- ii -
Reporting................................................................................... 21
Business day reports ................................................................................................... 21
Batch reports .............................................................................................................. 21
Customized reports .................................................................................................... 22
EMV reports................................................................................................................ 22
Recent error report log .............................................................................................. 22
Activity log.................................................................................................................. 23
Administration and Configuration............................................. 25
Administering the terminal ....................................................................................... 25
User management ...................................................................................................... 25
Add user ....................................................................................................... 25
Change password.......................................................................................... 26
View and delete ............................................................................................ 26
Operator wording.......................................................................................... 26
Unlock user ................................................................................................... 26
ID report........................................................................................................ 26
Downloads .................................................................................................................. 27
Parameter download ..................................................................................... 27
Functions enabled/disabled by TD Merchant Solutions ........................................... 27
Login requirements for terminal functions ..................................................... 28
Configuration reports .................................................................................... 28
Communications (TD iWL252 Bluetooth).................................................................. 28
Comms type .................................................................................................. 29
IP Address type.............................................................................................. 29
Dial up .......................................................................................................... 29
Bluetooth ...................................................................................................... 29
Communications (TD iWL255 Wireless 3G) ............................................................... 30
General options .......................................................................................................... 30
Training mode ............................................................................................... 30
Keystroke sounds .......................................................................................... 30
Terminal backlight ......................................................................................... 30
Idle timer....................................................................................................... 31
Reset invoice number .................................................................................... 31
Cashback options........................................................................................................ 31
Cashback presets........................................................................................... 32
Tip options .................................................................................................................. 32
Other tip options ........................................................................................... 32
Receipt options........................................................................................................... 33
Receipt banner .............................................................................................. 34
Preprint receipt.............................................................................................. 34
Receipt delay ................................................................................................. 34
Receipt order................................................................................................. 34
Reprint last customer receipt ......................................................................... 34
Reprint last receipt......................................................................................... 35
Reprint older receipt ...................................................................................... 35
Transaction options .................................................................................................... 35
Card present.................................................................................................. 35
Duplicate transaction check ........................................................................... 35
Partial authorization ...................................................................................... 35
Transaction limit ............................................................................................ 36
Continued on next page

- iii -
Troubleshooting......................................................................... 37
Error codes.................................................................................................................. 37
Hardware troubleshooting ........................................................................................ 42
Terminal information ..................................................................................... 43
Configuration reports .................................................................................... 43
Appendices ................................................................................ 45
Entering letters and special characters ..................................................................... 45
Lost or stolen equipment.......................................................................................... 45
What should I do when the police arrive regarding the stolen device? ........... 45
Maintaining the terminal .......................................................................................... 46
Storing the terminal................................................................................................... 46

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TD iWL252/255 Merchant Guide
About the TD iWL252/255 1
- 1 -
Welcome to TD Merchant Solutions
Thisisanewandexcitingproductthatoffersnewfunctionalityforyou,themerchant.Thefollowingmaterialswill
providehelpfulinformationabouttheequipment,itsfeaturesandTDMerchantServices.Pleaseensureyoureadthis
guidesothatyoubecomefamiliarwiththecapabilitiesoftheTDiWL252/255andhowitcansupportyourbusiness
needs.
Bynowyourterminalwillbeinstalled,initializedandconfigured.Nowit’stimeforyoutolearnmoreaboutitsfeatures
andcapabilities.Section1outlinestheterminal’sbasicfunctions.Insection2youwilllearnaboutyourresponsibilities
asamerchant.Financialtransactionsarecoveredinsection3andsection4coversreporting.Section5covers
administrationandtheconfigurationofyourterminalwhiletroubleshootingstepsareinsection6.
Who should use this guide?
YouwouldusethisguideifyouperformtransactionsonaTDiWL252/255terminalduringthecourseofyourdaily
business.
TheTDiWL252/255Solution
Theterminalissolelyforyou,theMerchant.Youwillusetheterminaltoinitiatetransactionsforcustomer’susingcredit
ordebitcards.Dependingonyoursettings,somecardtypesmaynotbeacceptedbyyourterminal.Pleasepleasegoto
ouronlinedocumentationatwww.TDMerchantSolutions.com/ResourceCentretolearnhowtouseothercards.
Thetwoterminalslookvirtuallyidenticalandhaveverysimilarfunctionality.Thereisaneasywaytodeterminewhichone
youareusing.
TD iWL252 and Bluetooth® base
Thisterminalistheshortrangewirelessversion.It
connectswirelesslytotheBluetoothchargingbase.
TD iWL255 Wireless 3G
Thisterminalisthelongrange
wirelessversion.Itconnectstothe
mobilephonenetwork.
Functionality
Name iWL252 and iWL255 Terminals
Paperchamberflap 
Functionkeys
Navigation/scrollkey
Paperadvancekey
Commandkeys  
Chipcardreader 
Magneticstripereader 
Contactlessreader 
Communications ViaBluetoothandwiredconnectionor3Gwirelessconnection
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- 2 -
The TD iWL252/255 Terminals
1. Paper chamber flap
2. Function keys
The /F1and / F4keyscanbeusedas
shortcutsandtoselectonscreenoptions.Seebelow
formoreinformation.
3. Navigation keys
Usethearrowkeystonavigatethescreensand
menus.
4. Command keys
/ Cancel
/ Correction or Paper advance
/ OK and shortcut to the Transactions screen.
5. Card readers
a) Insertchippedcards
b) Swipecards
c) Contactlesscards
Defaultshortcutkeys
Toaccessaspecificmenuorfunction,usethefollowingshortcuts:
• Sale(default) /F1
• Pre-AuthInitiation(default) /F2
• Navigation/scrollkey
• Pre-AuthCompletion(default) /F3
• Phone/MailSale(default) /F4
• MainMenu / OK
• AdminMenu / Admin
• Reprintlastreceipt /0
• Advancepaper / Correction
Accessibilityfeatures
TheTDiWL252/255hasnumerousaccessibilityfeatureswhichreflectTD’scommitmenttoourcustomers.Suchthingsas:
• Anadjustablekeystrokesoundthatsoundwhenakeyispressed.See“Keystrokesounds”onpage30for
moreinformation.
• Adjustablescreenbrightnesstocreatevisualcontrast.See“Terminalbacklight”onpage30formoreinformation.
• Abumpornubonthebottom-leftcornerofthe /5keytoestablishacentralpointonthekeypadfornavigation.
• Araisedidentifieronthe:
»/Cancelkey=X
»/ Correction =<
»/OKkey=O
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4
22
1
5a
3
5c
* TD iWL252 screen shown

TD iWL252/255 Merchant Guide
About the TD iWL252/255 1
- 3 -
Idlescreenandicons
TD iWL252
ThedefaultscreeniscalledtheIdlescreen.Onitthereare
numerousimportanticons.Theyare,lefttoright:
1. Lock (security)
T h e  iconwillbeclosedoropen.Ifthelockis
open,donotusethisterminalandcontactthe
TDMerchantSolutionsHelpDesktoreportit
hasbeentamperedwith.
2. Bluetooth connection icons
Theterminal’sBluetoothconnectionisindicated
byagroupoficons:
•
B
Terminalisconnectedtothe
Bluetoothbasebutnotresponding.
•
B
Terminalissearchingforconnection.
•
B
TerminalisconnectedtotheBluetoothbase.
• IndicatestheterminalBluetoothsignalstrength.
• ThenumberundertheseiconsistheassociatedBluetoothbaseserialnumber.
•  Indicateswhethertheterminalisconnectedtothenetwork.Itwillbeoneoftwocolours:green
(connected)orwhite(disconnected).
3. Power
Thebatteryiconinthetop-rightcornerindicatesthattheterminalbatterylevel.Whenthelightningbolt
appearsontopofthebattery,itmeansitischarging.
TD iWL255
ThedefaultscreeniscalledtheIdlescreen.Onitthereare
numerousimportanticons.Theyare,lefttoright:
1. Wireless connection icons
Theterminal’swirelessconnectionisindicated
byagroupoficons:
• Indicatestheterminal3Gwireless
signalstrength.
• 3G Indicateswhethertheterminalis
connectedtothe3Gwireless
network.Itwillbeoneoftwo
colours:green(connected)orgrey
(disconnected).
Lock (security)
T h e  iconwillbeclosedoropen.Ifthelockis
open,donotusethisterminalandcontactthe
TDMerchantSolutionsHelpDesktoreportthat
ithasbeentamperedwith.
2. Power
Thebatteryiconinthetop-rightcornerindicatesthattheterminalbatterylevel.Whenthelightningbolt
appearsontopofthebattery,itmeansitischarging.
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Mainmenuscreen
FromtheIdlescreen,pressOKandtheMain Menu screen
appears.TheMain Menuscreendisplaysthefollowing
transactions:
• Return
• Void
• ForcePost
• Phone/MailSale
Adminmenuscreen
FromtheIdlescreen,press / Admin keyandtheAdmin
Menuscreenappears.Itdisplaysthefollowingoptions:
• Logon/Logoff
• BusinessDayMenu
• TransRecallMenu
• SetupMenu
• ReprintMenu
• Maintenance
• OtherFunctions
Foralistofalltheadministrationfunctionsavailableontheterminal,refertopage19foracompletemenu
breakdown.
Navigation
Onceyougettothedesiredscreen,usethefollowingkeystonavigateit:
• Presstheup/down arrow key toscrolldownoruponemenuselection.
• P r e s s  Canceltogobackonescreen.
• P r e s s  Correction tochangeanentry.
• P r e s s  OKtoconfirmyourmenuselectionorentry.
• Pressthenumberassociatedwiththedesiredmenuitem.
Changingthepaperroll
1. Gentlypulluponthepaper chamber panel alongthetopofterminalandremovetheoldpaperroll.
2. Unwrapanewpaperrollandplaceitinthepaperchambersothatthelooseendofthepaperfeedsupfrom
underthepaperrolltowardsyou.
3. Pressdownonthepaneluntilitclicksshutandensurethereisaenoughpaperstickingoutfromthechamber
thatittouchesthetopoftheterminalscreen.
4. P r e s s  Correction toadvancethepapertoensureitisloadedproperly.
MAIN MENU
TD APP
1 - Return
2 - Void
3 - Force Post
4 - Phone / Mail Sale
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1 - Logon / Logoff
2 - Business Day Menu
3 - Trans Recall Menu
4 - Setup Menu
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* TD iWL252 screen shown

TD iWL252/255 Merchant Guide
About the TD iWL252/255 1
- 5 -
The Bluetooth Base
TheBluetoothbaseisonlyusedwiththeTDiWL252.It
actsasaconnectiontothepaymentnetworkandasa
shortrangewirelessbaseforyourTDiWL252terminal.
Thisbasealsoactsasachargingstationfortheterminal.
Ports
Thebasehasfourportsonthebackbutyouareonlyusing
thenetworkadapterportandthepowerport:
1. Ethernetport
2. Powerport
Ifyouuseadialupconnection,thereisapanelonthe
bottomofthebasethatyoucanopenandplugyour
phonelineinto.
Communication options
TheTDiWL252solutionofferstwooptionsforcommunications:dial-uporEthernet.Youcansetthishoweveryouwish
tosuityourexistingplaceofbusiness’setup.Tolearnmoreaboutcommunicationoptionsseepage14.
Acceptedcardtypes
Yourterminal(s)willacceptwhichevercardsyouindicatedwhenyousignedyourcontractwithTDMerchantSolutions.If
youwishtoadjustyouracceptedcardlist,pleasecontactyoursalesreptodiscuss.
1 2

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TD iWL252/255 Merchant Guide
Responsibilities 2
- 7 -
Cardholder Privacy and Security
PleaserefertotheCardholderPrivacysheetinyourMerchantwelcomekit.Itcontainsimportantinformationaboutyour
responsibilitiestoyourcustomersandtheirpersonalandtransactioninformation.
Terminalsecurity
ItistheMerchant’sresponsibilitytosecuretheterminal,anyuserIDsorpasswordsandtopreventunauthorizeduse.In
anyeventtheMerchantwillbeliableforanyunauthorizeduseoftheterminaloranyuserIDsorpasswords.Thereare
threeusersecuritysettings:
No security (Default)
• Noaccessrestrictiontothe
terminalfunctionalitylisted
below.
Medium Security
• Accessisrestrictedtocertain
featuresbyasupervisoror
managerIDandpassword.
High Security
• Accessisrestrictedtocertain
featuresbyamanagerIDand
password.
Thefollowingfunctionscanbeprotectedmediumorhighsecurity.
• Batchreports
• Customizedreports
• Host1download
• Prioritymail
• Manualcardnumberentry
• Businessdayreports
• Dayclose
• Host2download
• Connectionsetup
User types
Thisoptionallowstheusertosetup:managers,supervisors,andoperatorswithanIDlogininUserSetupbygoingto
/AdminSetupMenuCustomizationUse ID/Password.SeeSection 5 – Administration and Configuration
formoreinformationoncreatinguserIDsandsettingtheirsecuritylevels.
Fraudprevention
PleaserefertotheHow to Help Prevent FraudpamphletinyourMerchantWelcomeKit.Youcanalsoreducefraudulent
transactionsonyourterminalbyenabling:
Force post fraud prevention
Youcannowenable/disableorpasswordprotectforceposttransactionsonyourterminal.Ifaforceposttransaction
occurstheterminalreactdependingonwhetherthisisenabledornot.
• Disabled—Statesthatthetransactionisnotallowedandadifferentpaymentmethodisrequired.
• Passwordprotected—Requestasupervisortoentertheirpassword.
Call for authorization fraud prevention
Youcanenable/disablecallforauthorizationtransactions.
Please call the TD Merchant Solutions Help Desk at 1-800-363-1163 to change the security level on your terminal.
The supervisor setup requires you to create a password.
If you want to use either of these fraud prevention features, you must enable them on each of your terminals. To do so, please call the TD
Merchant Solutions Help Desk at 1-800-363-1163.

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Callforauthorization
Sometimes,duetoacommunicationorsecurityissue,atransactioncannotorshouldnotbecompleted.Thistransaction
mayrequirethatyoucallforauthorizationtoensurethatthecardisingoodstandingandthatthetransactioncanbe
completed.Seethelistofmessagesandeventsbelowthatwillcauseyoutocallforauthorization.
Whenever Action
…theCALLFORAUTH
messageisseen.
(Nocommerrorseen)
1. Don’tattemptthetransactionagain.
2. Callforavoiceauthorizationimmediately.
…theCALLFORAUTH
messageisseen.
(Commerrorseen)
1. Tryagainthetransactionagain.
OR
2. PresstheOKorCancelkeyandcallforavoiceauthorization.
…thecardnumberonthe
screendoesnotmatchthe
numberembossedonthe
card.
1. PresstheCancelkeyandcallforavoiceauthorizationimmediately.
2. RequestaCODE 10authorization.Inthissituation,youmaybedealingwitha
fraudulentcardandCODE 10willalertthefinancialinstitutiontothis
possibility.
…thecardholdersignature
onthereceiptdoesnot
matchthesignatureonthe
reverseofthecard.
1. Callforavoiceauthorization.
2. RequestaCODE 10authorization.Thefinancialinstitutionwillbeableto
advisewhetherornotthecorrectindividualisusingthecard.Theywillalso
tellyouhowtoproceed.
…youhaveanydoubts
aboutthevalidityofacard
oratransaction.
1. Callforavoiceauthorization.
2. RequestaCODE 10 authorization.Thefinancialinstitutionwillbeableto
advisewhetherornotthecorrectindividualisusingthecard.Theywillalso
tellyouhowtoproceed.
Imprinters
Whenever Action
…you’reunabletousethe
cardschiporswipethecard
throughtheterminaldueto
aproblemwiththecard’s
magstripeoraproblem
withtheterminalsreader.
1. Keyinthetransactionmanually.
2. Takeanimprinteddraftaspertheinstructionsontheterminal.
3. Indicatethetransactiondetailsintheimprintedcopyandstapletheprinter
receipttothesignedcopy.
…yourprinterisnot
working.
1. Takeanimprinteddraftaspertheinstructionsontheterminal.
2. Indicatethetransactiondetailsontheimprintedcopy.
…thesystemisdown,the
terminaldoesnotaskforan
authorizationnumberand
youreceiveatelephone
authorization.
1. Takeanimprinteddraft.
2. Notealltransactiondetailsonthedraft.
3. Callforauthorization.
4. Whenthesystembecomesavailable,enterallmanuallyimprintedtransaction
bygoingto:MainMenuForcePost,thenstapleallprintedtransactionsto
theimprintedsalesdraft(s).

TD iWL252/255 Merchant Guide
Responsibilities 2
- 9 -
Transactionrecords
Theterminalcanstoreupto:
• 10businessdaysofdetailedtransactions
• 45daysoftotals
• 999transactionsperbatchand
• 2000transactionsperbusinessday
Storingcardholderreceipts
Merchantsareresponsibleforretainingallreceiptstorespondtocardholderinquiries.Thefollowingareguidelinesyou
shouldusewhenstoringthem.Storereceipts:
• ...inadark,secureareawithlimitedaccessforatleastoneyear
• ...inenvelopesarrangedbydateinasecuredfilingcabinetworkwell.Ifyouhaveseveralterminalsusea
separateenvelope(s)foreachterminal.
• ...aslongasyouretaincashregistertapesfordirectpaymenttransactions
• IfTDneedsareceiptcopy,pleasesenditwithineightdaysandretainacopyforyourrecords.
• TherequiredstorageandresponsetimesareforTDMerchantSolutionsonlyandmayvarybyfinancial
institution.
You receipts could become unreadable if you:
• store receipts in plastic coated containers
• expose them to direct heat or cold sources

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TD iWL252/255 Merchant Guide
Financial Transactions 3
- 11 -
Financial Transactions
TheTDiWl252/255solutioncanperformthefollowingtransactions:
• Sale
• Salewithtip
• Salewithcashback
• Salewithpartialauthorization
• Salewithsplittender
• Phone/Mailsale
• Forcepost
• Refund
• Void
*Theseoptionaltransactionsandothers,suchaspre-authorizationsarecoveredinouronlinedocumentationatwww.
TDMerchantSolutions.com/ResourceCentre.
Acceptedcardtypes
Yourterminal(s)willacceptwhatevercardsyouindicatedwhenyousignedyourcontractwithTDMerchantSolutions.If
youwishtoadjustyouracceptedcardlist,pleasecontactyoursalesreptodiscuss.
Specialtransactions
Cashback
Thisoptiononlyworksfordebitcards.Youcansetthisupyourself,butanychangesdonebyyouonterminalwillbe
overwrittenwheneveradaycloseisperformed.It’sbetterifyoucallintomakethesechangessothattheyare
permanent.
Partial authorizations
Thisoptionallowsforpartialpayments.Iftheinstitutionthatholdsthecarddoesnotindicatethattherearesufficient
fundsavailableforthesale,theterminalwillindicatethatabalanceisrequired.Inthiscasethecustomerwouldthen
havetheoptiontoofferasecondformofpaymentforthebalanceortocanceltheentiretransaction.
Tip
Youcansetthisupyourself,butanychangesdonebyyouonterminalwillbeoverwrittenwheneveradaycloseis
performed.It’sbetterifyoucallintomakethesechangessothattheyarepermanent.
Sale(creditcard)
1. Press /F1.
2. Enterthetotal dollar amount forthesaleandpressOK.
3. Ifyouhavetipsenabledyouwillseethefollowingsteps.
Tip (optional)
a) CustomerconfirmsthedollaramountandpressesYesorNo.
b) Customerenters/selectsthetipamount/optionandpressesOK.
c) CustomerconfirmsthedollaramountandpressesAcceptorChange.
4. Performoneofthefollowingpaymentmethods:Insert,Swipe,ContactlessorManual Entry.
Contactless
a) Thecustomertapstheircontactless-enabledcreditcardonthecontactlesscardreader.
b) Askthecustomeriftheywouldlikeareceipt:YesorNo.
c) Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprintifrequested.
The customer may be required to swipe or insert their card in some cases.

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Insert card
a) Thecustomerinsertstheircreditcard.
b) ThecustomerenterstheirPINandpressesOK.
c) Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.
Swipe card
a) Thecustomerswipestheircreditcard.
b) VerifythecardinfowithwhatisontheterminalscreenandpressOK.
c) Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.The
customermustsignthesignaturefieldonthemerchantcopy.
Manually enter card
a) Entertheaccount numberandpressOK.
b) Entertheexpiry dateandpressOK.
c) Amanualimprintofthecreditcardisrequired.MaketheimprintandpressOK.
d) EntertheCVD numberandpressOK.Thisnumberisgenerallylocatedonthebackofthecredit
card.Thisiscanbeanoptionalstepdependingonyoursettings.
e) Indicateifthecardwaspresentforthetransaction:YesorNo.Thecustomermustsignthesignature
fieldonthemerchantcopy.
5. Ifthepaymenttypeusedhasinsufficientfundstopaytheentiresaleamountyoumayseethefollowing:
Partial authorization (optional)
a) Thereceiptwillprintshowinghowmuchwasappliedtothesale.
b) Thescreenshowsabalanceowed.
c) Thecustomerdecidesthehowtheywillpaythebalance(CashorCard).
Ifthecustomerselectscard,followtheappropriatestepsfortheselectedcardtype:creditordebit.
6. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.Ifthereceiptisfrom
aswipeormanualcardentrytransaction,thecustomermustsignthesignaturefieldonthemerchantcopy.
• If the customer selects cash the transaction will end. Ensure that you receive the correct cash amount for the
balance of the transaction.

TD iWL252/255 Merchant Guide
Financial Transactions 3
- 13 -
ENTER
AMOUNT
RECEIPTS
SWIPE MANUALLY ENTRY
ENTER # and
EX P. DATE
ENTER CVD?
(optional)
IMPRINT CARD
MESSAGE
SELECT
PAYMENT
METHOD
FINISHED
ENTER PIN
INSERT
DIFFERENT PAYMENT
REQUIRED?
CONTACTLESS
YES YES
NO
TIP
(optional)
PARTIAL AUTH?
(optional)
CREDIT /
DEBIT / CASH
RECEIPTS
YES
NO

- 14 -
Sale(debitcard)
1. P r e s s  /F1.
2. Enterthedollar amountandpressOK.
3. Ifyouhavetipsenabledyouwillseethefollowingsteps.
Tip (optional)
a) Customerconfirmsthedollaramountand
pressesYesorNo.
b) Customerenters/selectsthetipamount/
optionandpressesOK.
c) Customerconfirmsthedollaramountand
pressesAcceptorChange.
4. Performoneofthefollowingpaymentmethods:
Insert/SwipeorContactless.
Contactless
a) Thecustomertapstheircontactless-
enableddebitcard.
The customer may be required
to swipe or insert their
card in some cases.

b) Askthecustomeriftheywouldlikea
receipt:YesorNo.
Insert / swipe card
a) Thecustomerselectstheaccounttouse:
CHQorSAV.
b) ThecustomerenterstheirPINandpressesOK.
5. Ifyouhavecashbackenabledyouwillseethe
followingsteps.
Cashback (optional)
a) Customerconfirmsiftheywantcashback
ornot:YES or NO.
b) Customerenters/selectsthecashbackamount/optionandpressesOK.
c) Customerconfirmsthenewtotalamount:AcceptorChange.
6. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.
Sale(phoneormail)
1. P r e s s  /F4 Phone / Mail Sale.
2. Enterthedollar amountandpressOK.
3. Entertheaccount numberandpressOK.
4. Entertheexpiry dateandpressOK.
5. EntertheCVD numberandpressOK.Thisstepisdependentuponyoursettings.
6. Thescreenshowsthatauthorizationnumber,thetransactiontotalandthereceiptsprint.
ENTER
AMOUNT
CONFIRM
AMOUNT
RECEIPTS
INSERT or
SWIPE CARD
TAP CARD
(optional)
SELECT
PAYMENT
METHOD
FINISHED
ENTER PIN DIFFERENT
PAYMENT
REQUIRED?
YES
NO
CASHABCK
(optional)
• These instructions are used for sales where the card is not present. If the card is present at sale, see Credit card sale. If you use
the incorrect sale transaction you could incur extra charges.
• There are risks performing transactions when the credit card is not present. Ensure that you perform all of the available security
checks for phone / mail sale.