dejavoo Z Series User manual

Restaurant Quick Reference Guide - Touch Screen Z Line Models Z6, Z9 & Z11 - EMV
These steps have been provided as a guide for assistance with your Dejavoo Touch Screen Payment Device
Note: The terminal’s idle prompt is the main “Credit / Sale … Enter Amount” Screen
Merchant Industry, LLC 3636 33rd Street Suite 206 Astoria, NY 11106 | 1-866-811-1005 | www.MerchantIndustry.com
RETAIL
1. Tap the word “Credit” then Tap the word Debit for
“Debit / Sale Enter Amount”
2. Input Sale Amount and press OK
3. Insert Chip Card
4. When prompted tap “YES”
5. Input PIN # on PIN Pad and press OK
6. Press OK to confirm Sale Amount
SETTLE THE OPEN BATCH
1. From the idle prompt tap the Favorites icons on the
display:
2. Tap CORE SETTLE DAILY BATCH
3. If prompted input Manager Password (1234 default)
• Terminal communicates with the Host
• Settle Report Prints
SWIPED OR MANUAL CREDIT SALE
RETURN TRANSACTION
1. Tap the word “Sale” then Tap the word RETURN for
“Credit/ Return Enter Amount”
2. input RETURN Amount and press OK
3. If prompted input Manager Password (1234 default)
4. Insert Chip Card
5. When prompted tap “YES”
6. Receipts Print
CHIP CREDIT SALE
1. Input Sale Amount and press OK
2. Insert Chip Card
3. Press OK to confirm Sale Amount
VOID TRANSACTION
1. Tap the word “Sale” then Tap the word Void for
“Credit/ Void Enter Amount”
2. input VOID Amount and press OK
3. If prompted input Manager Password (1234 default)
4. Insert Chip Card
5. When prompted tap “YES”
6. Receipts Print
1. Input Sale Amount and press OK
2. Swipe or Manually Enter Card #
3. Press OK to confirm Sale Amount
DEBIT SALE
Terminal Help Desk
1-877-358-6797 opt 2
[e-mail]

Restaurant Quick Reference Guide - Touch Screen Z Line Models Z6, Z9 & Z11 - EMV
These steps have been provided as a guide for assistance with your Dejavoo Touch Screen Payment Device
Note: The terminal’s idle prompt is the main “Credit / Sale … Enter Amount” Screen
Merchant Industry, LLC 3636 33rd Street Suite 206 Astoria, NY 11106 | 1-866-811-1005 | www.MerchantIndustry.com
Wi-Fi Not Connected
Wi-Fi Connected Successfully
CALL ME FEATURE (MUST BE ENABLED)
1. From the Idle Prompt tap the CALL ME icon on
the display:
2. Select “CALL ME” and press OK
3. The terminal sends notification to the help desk and
you will receive a call back from a representative
with assistance.
EDIT TIPS ON TERMINAL
For Z9
1. From the Idle prompt tap the Favorites icons on the
display:
2. Tap Cr/Db Edit Tips
To Power Cycle Z6 and Z11
1. From the Idle Prompt press the Green Key
2. Press and Hold the Power Key on the Keypad, release
once terminal begins to reboot.
PRINTING LAST RECEIPT
1. From the Idle prompt tap the Favorites icons on the
display:
2. Tap Reprint Cr/Dbt Rcpt
3. Last transaction Receipt Prints
PRINTING REPORTS
1. From the Idle Prompt screen press OK
2. Tap REPORTS
3. Tap Desired Report Type
4. Input Password (1234 Default) and press OK
• Report Prints
GPRS Signal Strength Indicator
(The More Bars, The Better Your Signal GPRS)
Battery Strength Indicator
Indicates Issue with SIM Card (GPRS)
SIM
WI-FI ICON INDICATOR (WI-FI ENABLED UNITS ONLY)
RETAIL
WIRELESS ICON INDICATORS (MOBILE UNITS ONLY)
Terminal Help Desk
1-877-358-6797 opt 2
[e-mail]