Nab EFTPOS User manual

EFTPOS
Quick Reference Guide for
NAB Integrated

Before you start
Savings Key
Cheque Key
Scroll Key Credit Key
Function Key
Cancel Key
Clear KeyEnter Key
Information Key
Paper Feed Key
Card Swipe
About your NAB Integrated Terminal
Before you begin the installation of your NAB Integrated terminal, you should ensure you
have the following:
• A NAB Integrated EFTPOS terminal
• An active Telstra SIM within the terminal.
• A paper roll loaded in the terminal.
• Checked with your POS vendor that your POS is running the correct version
of PC-EFTPOS software.
• A serial (RS232) to USB adaptor if your POS does not have a COM port available
for use (optional).
• A P66/P67 modem, Argent, or PCEFTPOS Gateway connection. If the site is using
a dial-up service a P66/P67 is only required if the site is installing more than one
EFTPOS terminal.
• The latest PCEFTPOS installation CD (alternatively, latest software can be downloaded
from www.pceftpos.com.au/les/releasecd).
• Terminal and Merchant IDs (per lane) supplied by the bank.
• If the site is using an Argent Line instead of a P66/P67 modem, then a POS-AME (also
known as an Argent Terminal ID or Tran$end ID) supplied by Telstra is also required.
• Congured Argent Line with Host addressing template (also known as Application Code)
of NABINT.

This User Guide is for the use of merchants who have signed the Merchant Agreement
General Terms and Conditions (142-666). Please make yourself fully aware of the
capabilities and limitations of the device, and do not hesitate to contact NAB should
you have any further queries.
Help:
For terminal failure
Call the Merchant Service Centre 1300 369 852
24 hours, 7 days a week
Before contacting the Merchant Service Centre in regard to any error message,
please note all the error information as well as your merchant and terminal numbers
so the problem can be correctly reported.
For authorisation
Credit Cards 13 25 15
Debit Cards 1300 360 852
(‘CHEQUE’) or (‘SAVINGS’)
Service response time
It is NAB’s intent to replace a faulty terminal within eight business hours
within metropolitan areas.
Merchant Details
Please insert your details here for quick reference.
EB Merchant No.
Terminal No.
Store No.
EFTPOS – Quick Reference Guide
for NAB Integrated Terminal


4
Contents
Page
EFTPOS Quick Reference Guide for NAB Integrated Terminal 3
Pen or PIN – for credit card transactions 5
Introduction 6
Using NAB Integrated with a POS 6
NAB specic details 6
Terminal functionality supported by NAB 7
Before you start 8
Bank terminology 8
NAB Integrated hardware installation 9
PC-EFTPOS overview 11
PC-EFTPOS software installation 14
Purchase 16
Purchase results 17
Signature required 18
Declined response 19
Function key menus 19
System time outs 23
Signature required 18
Host generated response codes 24
Terminal generated response codes 27
Argent Error Codes 34
China UnionPay – CUP 37
CUP credit cards 39
CUP debit cards 40
Refund – CUP 41
Troubleshooting 43
Fallback procedure 47
Manual backup procedure 48
Who to contact for help 49
Lost or stolen cards 49
Merchant details 50
If you wish to make any amendments to your original Merchant Agreement or EFTPOS merchant
services, please contact the Merchant Service Centre on 1300 369 852.
Transaction queries
In the event of a transaction query, please ensure that you have the original receipt and all
transaction details available before calling the Merchant Service Centre.


Major industry initiative introduces PIN authorisation on credit cards when pressing
the ‘Cr’ button.
A quicker way to pay is now available across Australia with the introduction of Personal
Identication Number (PIN) verication on most credit cards. Most credit and debit
cardholders can now choose to authorise their in-person transactions by using PIN
verication instead of a signature.
‘PEN or PIN’, a nancial services industry initiative, has the potential to make payment
for goods and services in person faster and easier when using a credit or debit card.
Customers with PIN-enabled credit cards now have the choice of either verifying their retail
transactions with a signature (as usual) or entering their PIN into the PIN pad. All they need
to do is swipe or dip their card into the EFTPOS machine, press the ‘credit’ button, enter
their PIN and press the ‘OK/ENTER’ button.
Q: What happens if a credit card customer forgets their PIN?
A: Ask them to sign for the transaction. Use the normal procedure of pressing the ‘credit’
button, then the ‘OK/ENTER’ button – if the transaction is approved, ask the customer
to sign the receipt.
Q: If a customer returns goods for a refund, does the customer need to enter their PIN?
A: Refunds do not require the customer to use their PIN. You should follow your normal
procedure.
Additional information regarding the ‘PEN or PIN’ initiative can be located via the below
website address:
www.penorpin.com.au
PEN or PIN – for credit card transactions

6
The NAB Integrated terminal allows online transactions to be processed for Debit Cards
(Savings and Cheque accounts), Credit Cards (Visa and MasterCard), Charge Cards
(American Express, Diners Club and JCB) and China UnionPay (CUP).
The features of NAB Integrated include:
• Purchases, Cash out, Refunds
• Process Mail/Telephone Order Transactions
• Integrate to Point Of Sale (POS) systems
• IP, GPRS, PSTN via additional modem and Argent AABP communications
Using NAB Integrated with a POS
When NAB Integrated is congured to be used with a POS, all the EFTPOS functionality
is initiated through the POS. Consult your POS vendor on the operation of EFTPOS through
your POS.
The terminal may be congured to internal communications mode, which offers
communications via the internal GPRS modem. (See page 12 – Using the Internal GPRS
Modem)
The terminal may be congured to internal print mode. (See page 1 – Using the Internal
Printer)
NAB specic details
• The terminal requires both a terminal ID and merchant ID. The terminal ID is 6 digits
and starts with a ‘B’. Letters are always in upper case (e.g. BA1001). The merchant ID
is 8 digits long and is referred to by NAB as the “EB Number”.
Introduction


Terminal functionality supported by NAB
EFTPOS functionality
Purchase ✓
Cash out ✓
Refund ✓
MOTO processing ✓
Pre-authorisation
Completion
Tipping
Training mode ✓
Balance enquiry
Voucher entry
Electronic fallback (EFB) ✓
EMV processing
Settlement options
Settlement ✓
Pre-settlement ✓
Last settlement ✓
Sub-totals
Summary totals
Shift totals ✓
Note
Your terminal will automatically ‘settle’ at 9.0pm EST daily, unless a manual
‘settlement’ is performed. The terminal will only ‘settle’ once within 24 hours.
Any further attempts will result in the message ‘ALREADY SETTLED’.
Hardware options
NAB Integrated terminal with internal printer & GPRS modem ✓
TMS support
Via Sagem TMS, internal GPRS only ✓

8
Bank terminology
• Terminal ID
This is the number that uniquely identies each EFTPOS terminal.
• Merchant ID
This number uniquely identies each merchant.
• POS AME
This number is unique to each Argent leased line. This number is often
called a Tran$end ID, a Telstra ID, or an Argent Terminal ID. The number
can be anywhere from 6 to 10 digits in length.

9
EFTPOS terminal
Supplied equipment with terminal
Sagem Terminal
Power pack and cord
POS connector cable (RS22 cable)
(optional) RS22 to USB adaptor cable
GPRS SIM
Paper Roll
Installation steps
1. Power the terminal. Connect the power pack and cord then plug into a power point.
2. Connect the power adaptor to the power socket on the back of the terminal.
. Connect the RS22 cable (supplied) to the COM port on the back of the PC
(normally COM 1).
4. Connect the other end of the RS22 cable to the RS22 connector located next to the
power cable shown below.
NAB Integrated hardware installation

10
Argent installation
• An Argent installation is normally dened as an AABP 9600bps system.
• Telstra will supply the Argent Terminal Adaptor (ATA) to be used in the installation.
• The connection from the ATA to the PC is via a standard 2-pin to 9-pin RS22 modem
cable. This is generally not supplied by Telstra and will need to be purchased separately.
• See back-plate of the ATA for correct connection of RS22 cable.
• You will need your “POSAME” or “Argent Terminal ID” when installing the Telstra ATA.
This is supplied by Telstra.
Required equipment
• Argent ATA from Telstra.
• Installation of ISDN service from Telstra.
• Standard RS22 modem cable.
Installation steps
1. Connect the Argent ATA to the ISDN service.
2. Connect the RS22 modem cable from the COM port on the POS to the V24 port
on the Argent ATA.
. The ATA should go to a steady dot after a short while. This indicates that the
ISDN is connected.
PCEFTPOS gateway
Refer to PCEFTPOS for these installations at the PC-EFTPOS website:
http://www.pceftpos.com/index.php?page=gateway
Argent Enhanced Terminal Adaptor Back-plate
RS22
cable
connects
to here

11
EFT-Client Settings
EFTPOS Control Panel
Press the control panel button on the Client Settings page (above) to activate
the control panel.
PC-EFTPOS overview
COM Port: What the pinpad is plugged into.
Printer: (Not used when POS is printing).
NPT denotes using the internal printer
of NPT.
Host Interface: This is normally blank.
It is the IP address of the EFTSRV which
is normally on this machine. NPT indicates
to use the internal GPRS modem.
Tracing: This is enabled by default and
records information on the hard-drive
to help us track down any issues.
Logon: Performs a logon to the host.
Reprint: Reprints last receipt.
Diagnostics: Provides reports on
software conguration and version
software. (See page 20 – Diagnostics
Menu)

12
Using the Internal GPRS Modem
• Open the EFT Client.
• Change Host Interface Address to NPT and then click on Apply.
Setup Page:
Enter terminal details.
Press APPLY and then 410
when prompted for the password.

1
Using the Internal Printer on the terminal
• Open the EFT Client.
• Change Printer to NPT and then click on Apply.

14
Install software
If the POS does not have the latest PC-EFTPOS software installed, install the software
from the PC-EFTPOS installation CD, or the setup le available for download from
www.pceftpos.com.au/les/releasecd (Version 4..0 or higher is required.)
For more detailed information on installing the PC-EFTPOS software, please refer to the
PC-EFTPOS EFT Client and EFT Server Installation Guides, or call the PC-EFTPOS Helpdesk
on 02 9998 9800.
Congure terminal
To congure the terminal, either
From the PC-EFTPOS Client
1. Double click on the EFT Client icon
2. Click on the [Ctrl Panel...] button
. Click on the [Setup (F5)] tab and enter the Terminal ID
4. Press [APPLY] button. The conrmation password is 7410
OR
Consult your POS provider to see how the details are entered into the POS.
PC-EFTPOS software installation
PC-EFTPOS
Client icon

1
Bank logon
1. Double click on the EFT Client icon
2. Click on the [Ctrl Panel...] button
. Click on the [Logon] button from the [Eftpos (F2)] tab
Ready to go
If the previous steps were successful the PINpad is ready to use.

16
Approved response with no signature required.
An approved response is displayed on receipt of a ‘00’ response code.
Terminal display Screen display Action
TRANSACTION
<RESULT>
PRINTING, PLEASE WAIT
The transaction has been approved,
a receipt is printed and the dialogue
box shown.
The dialogue box automatically closes
after  seconds, or alternatively if the
[OK] button is pressed it shall close
immediately.
The terminal returns to the idle state.
Purchase
A purchase is the most common transaction performed with NAB Integrated merchants.
The POS collects the transaction information and passes it to PC-EFTPOS via the standard
PC-EFTPOS interface.
Note: PCEFTPOS supports hundreds of POS, each has a different user interface.
Terminal display POS display Action
ECLIPSE
READY
On the POS interface:
• Refer to POS instructions to initiate
a Purchase, transaction.
• The transaction request includes
the purchase amount.
PURCHASE
SWIPE CARD
Customer swipes card.
Note: Cancellation can only
occur on the POS. The merchant
can not go back a step in the
transaction ow.
<FUNCTION>
SELECT ACCOUNT
TYPE
CHQ SAV CR
Customer selects the account
type from the options available
on the terminal.
Note: Cancellation can only
occur on the POS. The merchant
can not go back a step in the
transaction ow.
<FUNC> $0.00
KEY PIN OR OK
****
Customer is either prompted
to press the [ENTER] key only
or enter a PIN on the terminal.
Note: Cancellation can only occur
on the POS. The merchant can not go
back a step in the transaction ow.
PROCESSING
PLEASE WAIT
The request message is sent to the
host, the host replies with a response
message. The POS produces a purchase
transaction record.
Note: A customer receipt is only
produced; (except for a signature
receipt) the merchant receipt is placed
within a journal on the POS.

1
Approved response with no signature required.
An approved response is displayed on receipt of a ‘00’ response code.
Terminal display Screen display Action
TRANSACTION
<RESULT>
PRINTING, PLEASE WAIT
The transaction has been approved,
a receipt is printed and the dialogue
box shown.
The dialogue box automatically closes
after  seconds, or alternatively if the
[OK] button is pressed it shall close
immediately.
ECLIPSE
READY The terminal returns to the idle state.
Purchase results

18
A signature prompt is given on receipt of an ‘08’ response code.
Terminal display Screen display Action
CHECK SIGNATURE
SIGNATURE
VERIFIED?
The operator checks the customer’s
signature and selects [YES] on the
POS to verify the signature matches.
TRANSACTION
DECLINED
SIGNATURE ERROR
PRINTING, PLEASE WAIT
If the signature does not match,
the operator selects [NO] on the POS.
The terminal produces a declined
receipt, and displays this dialogue box
before reversing the transaction.
TRANSACTION
APPROVED
PRINTING, PLEASE WAIT
The transaction has been approved,
a receipt is printed and the dialogue
box shown.
The dialogue box automatically
closes after  seconds, or alternatively
if the [OK] button is pressed it shall
close immediately.
ECLIPSE
READY The terminal returns to the idle state.
Note
• Compare the signature on the card with the signature on the receipt (where applicable).
• Where possible, you should swipe/insert the card through the terminal rather than
key entering the card information to reduce your exposure to fraudulent transactions.
• Key entry is allowed only on Credit Cards
• When the card number is key entered, the expiry date of the card must be entered.
Signature required

19
Is displayed for any other response than ‘00’ or ‘08’.
Terminal display Screen display Action
<RESPONSE TEXT>
<RESPONSE TEXT>
PRINTING, PLEASE WAIT
<RESPONSE TEXT>
<RESPONSE TEXT>
[OK]
The transaction has been declined.
For the full listing of error messages
see page 24 ‘Response Codes’. A receipt
is printed and the dialogue box shown.
The dialogue box automatically closes
after  seconds, or alternatively if the
[OK] button is pressed it shall close
immediately.
ECLIPSE
READY The terminal returns to the idle state.
Function key menus
To access the function menus, press the
key on the pinpad when the terminal
is in its IDLE mode.
The following function menus are available:
Function Number (Admin Password) Description
1111 TMS Logon (Internal GPRS only)
11114440 Show EFT-Client on POS
11114441 Show EFTSRV on POS
11114442 Show EMS-client on POS
140102 Technician functions
Declined response

20
140102 (Technician Menu)
Option Description
1 Host Communications
2CATID
CAID
4Initialisation
 Cong File Refresh
6 Memory Reset
Diagnostics
8 Software Load
9 IDLE Logo (requires password)
Diagnostics Menu
Accessed via EFT Client
Option Description
1 Print Merchant List
2 Print Conguration
 Print Statistics
4Print and Clear SAF (Caution:
SAF will be cleared)
Administrative Menu
Accessed via pressing the
key
Option Description
1 User Setting
2 Display Functions
 Version Info
Reboot PINpad
Option Description
+ [Clear]
Press and hold for
2 seconds to reboot