Moneris iWL255 User manual

Setting
up Your
Terminal
Moneris®iW 255
ong-Range Mobile
®
2
(08/12)

1
IMPO TANT: EAD FI ST
If this is your first POS terminal with Moneris:
Enclosed you should find your Moneris Visa Merchant
Agreement/Moneris MasterCard Merchant Agreement/
Moneris INTERAC Merchant and Terminal Agreement/
Terms and Conditions. If this document is not enclosed,
please do not proceed with this installation. Instead,
contact us at 1-866-319-7450. Once you have obtained
the required document, please proceed with your
installation.
Before you get started
1. Please confirm that you received:
•The Moneris iW 255 terminal and base.
•The SIM card.
•The power cable (connects to the base).
•The direct-to-terminal charge cable (connects directly to the
terminal).
•The white POS Admin card.
2. Make sure you have the following information (provided when
Moneris contacted you to confirm your terminal order):
•Your 13-digit Moneris Merchant ID. If you currently have a
9-digit merchant number beginning with a 1, 2 or 4, simply
add 0030 to the beginning (i.e., 123456789 becomes
0030123456789).
•Settlement type: System Close (Moneris automatically settles
your transactions at the end of each day) or Merchant Close
(you are responsible for settlement/close batch at the end
of each day).
•Optional features (e.g. gift cards, loyalty cards, Ernex Terminal ID).
If any of the above required elements are missing, please call the
General Inquiries number below:
General Inquiries: 1-866-319-7450
3. Proceed to Har ware setup on page 2.
Tips for moving through the menus
•Press the key to say “yes” to any questions and to scroll
down.
•Press the key to say “no” and to scroll up.
•Press the key to select a menu item or finish entering
information and move on to the next step.

2
Hardware setup
1
a. ocate the SIM card.
b. ocate the two latches
on the back panel.
c. Simultaneously press
down on both latches
and pull them back to
detach the panel.
d. ocate the SIM card slot,
and position the SIM card
so that the wireless
network carrier's brand
label (e.g., Bell) is face up.
e. Slide the SIM card (face
up) into the slot so that
the card sits securely
under the crossbar.
f. Close the back panel, and
press down near the
latches until the panel
snaps back into place.
g. Proceed to step 2
beginning on the next
page.
Install the SIM card.
SIM
card
12345
12345
12345
12345
AA1234567
ATCH 1
ATCH 2
BACK PANE
OPEN
ATCH 1
ATCH 2
SIM CARD
(FACE UP)
SIM CARD S OT
SIM CARD
(INSERTED IN S OT) S OT CROSSBAR

3
2
a. ift the printer latch up,
and then pull back to
open the lid and expose
the paper well.
b. Insert the paper roll
into the paper well.
c. Unroll enough paper
to extend just across
the edge of the purple
faceplate.
d. Close the lid, and press down to snap it back into place so
that the extended paper is pressed securely against the
closed lid and the faceplate.
e. Proceed to Charging the battery on page 4.
Install the paper roll.
PRINTER ATCH
(PU ED UP)
PAPER RO
FACEP ATE PAPER
(EXTENDED)

4
Charging the battery
1. Charge the terminal’s internal battery using one of the following
methods:
• Charge-only base (see below).
• Direct-to-terminal charge cable (see page 5).
ecommendations: Always plug the power cable into the power
source last to avoid power surges. Use a power bar equipped with
surge protection where possible. Do not use the power cable from
your existing terminal, as it may damage your new terminal.
IMPO TANT: You must use the exact power adaptor and cables
provided by Moneris Solutions to work with the Moneris iWL255
terminal and base. Failure to do so may affect the operability of,
or cause damage to, the equipment.
a. ocate the base’s power
cable.
b. Insert the power cable
connector into the small
circular port (power) at
the back of the base.
c. Plug the other end of
the cable into a working
power outlet.
d. Dock the terminal on
the base (ensure that
the contacts slot on
the underside of the
terminal fits securely
over the leads prong
on the base).
e. When the terminal powers on, proceed to step 2 on page 6.
Using the charge-only base
POWER PORT
BASE
EADS
PRONG
TERMINA

5
a. ocate the direct-to-
terminal charge cable.
b. ocate the small flap
on the left side of the
terminal.
c. Gently lift and then shift
the flap aside to expose
the micro-USB port.
d. Insert the direct-to-
terminal cable connector
into the port.
e. Plug the other end of the cable into a working power
outlet.
f. When the terminal powers on, proceed to step 2 on
page 6.
Using the direct-to-terminal charge cable
FAP (C OSED)
PORT
F AP (OPEN)

6
2. Wait for “TERMINA SETUP REQUIRED” to appear. (This should
take about 60 seconds.)
3. Refer to the Battery icon appearing at the top of the terminal
screen:
Note: Some or all of the five bars in the icon may be grey
epen ing on the battery’s current charge level.
4. Wait for the Battery icon to indicate a charge of 100% (when this
happens, all five bars in the icon will be coloured). This may take
about three hours.
Note: Once the battery reaches full capacity, the “plug” portion
of the icon may or may not continue to appear epen ing on
the means use to charge the battery.
5. Once the battery is fully charged, you may undock the terminal
from the base (or disconnect the direct-to-terminal charge cable
if used) before continuing the rest of the setup procedures.
6. Proceed to Communications setup on page 7.
Docked on
charge-only base
charge level: 100%
Connected to
Direct-to-terminal cable
charge level: 100%

7
Communications setup
The terminal is pre-configured to use 3G wireless communications
to process transactions. However, you must verify the status of
several communications indicators as directed:
1. Confirm that the following three icons (a, b, and c) appear at the
top of your terminal’s “TERMINA SETUP REQUIRED” screen:
Signal Strength Indicator bars: A minimum of three bars
should appear. (The number of bars will vary depending
on the signal strength in your area. The maximum number
is five.)
3G icon: Coloured green or grey.
Handset icon: Coloured green and angled
or coloured grey and horizontal  .
2. Do one of the following:
•If the icons on your screen appear as described in the previous
step, proceed to Initialization an logon on page 8.
•If “no SIM” appears (top left corner of the screen) and your
header looks like the one pictured below, the SIM card has
been installed incorrectly. Follow the steps below to remedy
the issue.
a.Press the key twice, key in 49, and press the key.
b. When “POWER OFF TERMINA ?” appears, press the key (YES).
c. Once the terminal is powered off, remove and then re-install
the SIM card (redo the Install the SIM car steps on page 2).
d.Press the key to power on the terminal.
e. When “TERMINA SETUP REQUIRED” appears, repeat the
Communications setup procedure on this page beginning
at step 1.
a. c.
b.
a.
b.
c.

8
Initialization and logon
1. Press the key twice, key in 01 and press the key.
2. When the terminal prompts for your “MERCHANT ID”, key in your
current 13-digit merchant ID and press the key.
3. When the terminal prompts for the initialization “PHONE
NUMBER”, simply press the key.
4. The terminal will now communicate with the Moneris host.
5. Over the next few moments, the screen will display “SENDING,”
“RECEIVING,” and “PROCESSING.”
6. If “C EAR TERMINA STORAGE?” appears, press the key to
select YES.
7. When the initialization is successful, the terminal will display
“P EASE OGON.”
8. Press the key twice, key in 02 and press the key, then
swipe one of the white POS Admin cards (provided with your
new terminal).
9. Wait while the terminal communicates with the Moneris host
again.
10. When finished, the screen should display “PURCHASE ENTER
AMOUNT.” This will always be your main screen (i.e., the “READY
screen”) when the terminal is ready to be used.
11. Your terminal is ready to process transactions.
12. Before using the terminal, proceed to Charging the battery after
first initialization/logon below.
Charging the battery after first initialization/logon
1. To extend your terminal's battery life, note the following:
•Full charging time after depletion of the initial charge is
approximately 3 hours.
•Every one or two months allow the battery to discharge
completely thereby forcing the terminal to shut down.
(The message “ OW BATTERY!!! DOCK TERMINA ” will appear
just before shutdown.) Then charge the battery to full capacity
again.
2. For information on battery management, refer to the Using Your
Terminal guide in this package.

9
Additional options
Enabling the contactless reader
This option is available only if your merchant account is enabled for
contactless transactions.
1. Press the key twice, key in 08 and press the key.
2. Scroll up to CT S READER and press the key.
3. Scroll to ENAB E and press the key.
4. Press the key twice to return to the READY screen.
Enabling the Contactless logo on contactless
transaction receipts
Before following this procedure, complete the Enabling the
contactless rea er steps above.
1. Press the key twice, key in 08 and press the key.
2. Scroll up to CT S OGO and press the key.
3. Scroll to ENAB E and press the key.
4. Press the key twice to return to the READY screen.
Enabling Tip, Cashback, or Invoice Number
1. Press the key twice, key in 08 and press the key.
2. Use the key to scroll down to the option you want to enable
(e.g. TIP ENTRY, CASH BACK or INVOICE NUMBER), and press
the key.
Note: For Tip Entry, you must then select the car type option
(i.e., DEBIT or DEBIT & CREDIT), press the key, select a tip entry
type (i.e. by ollar amount, percent, or both), an press the  key.
Press the key, an go to step 5.
3. Enable the option by pressing the key (YES).
4. The screen will return to the GENERA PARAMETERS menu.
5. Press the key twice to return to the READY screen.
Note: To change the efault values for the tip an cashback options,
refer to the iWL255 Operating Manual. Visit moneris.com/iWL255
to ownloa a copy.
Changing printer options
The printer is set up to automatically print the second receipt 10
seconds after it prints the first receipt.
Note: If you on’t want to wait, simply press the key to print the
secon receipt imme iately.
To change this setting:
1. Press the key twice, key in 14 and press the key.
2. Scroll down to PRINT DE AY and press the key.
3. Key in the number of seconds that the printer should wait
before automatically printing the second receipt and press
the key.
Note: If you key in 99, the printer will always wait until the key
is presse before printing the secon receipt.
4. Press the key to return to the PRINTER CFG menu.
5. Press the key twice to return to the READY screen.
Note: Shop for point-of-sale supplies an paper online at
shopmoneris.com.

10
Changing the terminal language
1. Press the key twice, key in 04 and press the key.
2. Scroll to a language and press the key.
3. Press the key twice to return to the READY screen.
Enabling loyalty and gift cards
Didn’t order a loyalty program and gift cards but would like to find
out more? Please call us at 1-866-MONE IS.
1. Press the key once.
2. Scroll down to ERNEX and press the key.
3. Scroll down to SETUP and press the key.
4. Scroll down to ENAB E ERNEX and press the key.
5. Press the key to select YES.
6. Press the key to select INITIA IZATION.
7. Key in the Ernex Terminal ID (provided to you when Moneris
confirmed your terminal order) and press the key.
8. The terminal will communicate with the Moneris/Ernex host.
9. If “C EAR TERMINA STORAGE?” appears, press the key to
select YES.
10. Press the key to return to the READY screen.
11. Your terminal is ready to process loyalty card and gift card
transactions.
•For instructions on performing gift card transactions, please
refer to the Moneris iWL255 Using Your Terminal for Gift guide.
•For instructions on performing loyalty card transactions,
please refer to the Moneris iWL255 Using Your Terminal for
Loyalty guide.
Enabling tip entry (gift cards)
1. Press the key twice, key in 310, and press the key.
2. Scroll down to TIP ENTRY and press the key.
3. Press the key to select YES.
4. Press the key to return to the READY screen.
Note: To change the efault values for Tip Entry (gift car s), refer
to the iW 255 Operating Manual. Visit moneris.com/iWL255
to ownloa a copy.
Settlement options
For detailed instructions, please refer to the Moneris iWL255 Long-
Range Mobile Using Your Terminal guide included in this package.
Online statements and reports
Check your monthly statement online using Moneris Merchant
Direct. Merchant Direct provides 24/7 access to daily card transaction
data (available by 7 a.m. the next morning and stored for six
months) and monthly consolidated statements (available by the
third day of the next month and stored for up to two years).
For detailed instructions, please refer to the Thank You for Your
Business guide and the Merchant Operating Manual included in
this package.

® Moneris and the Moneris Solutions design are registered trademarks of
Moneris Solutions Corporation. All other marks or registered trademarks
are the marks or registered trademarks of their respective owners.
© 2012 Moneris Solutions, 3300 Bloor Street West, Toronto, Ontario, M8X 2X2.
All Rights Reserved. This manual shall not wholly or in part, in any form or by
any means, electronic, mechanical, including photocopying, be reproduced
or transmitted without the authorized consent of Moneris Solutions.
For informational services only. Neither Moneris Solutions Corporation
(“Moneris”) nor any of its affiliates shall be liable for any direct, indirect,
incidental, consequential or punitive damages arising out of use of any
of the information contained in this guide.
Neither Moneris or any of its affiliates nor any of our or their respective
licensors, licensees, service providers or suppliers warrant or make
any representation regarding the use or the results of the use of the
information, content and materials contained in this guide in terms
of their correctness, accuracy, reliability or otherwise.
Your credit and/or debit card processing is separately governed by the Terms
and Conditions of your Moneris VISA Merchant Agreement, your Moneris
MasterCard Merchant Agreement and/or your Moneris INTERAC Merchant
and Terminal Agreement (collectively, the “Merchant Agreements”), as
applicable with Moneris. It is the merchant’s responsibility to ensure that
proper card processing procedures are followed at all times. Please refer to
your Merchant manuals and the Terms and Conditions of your Merchant
Agreement(s) for details. The Moneris Merchant Operating Manual is available
for free download at moneris.com/manuals.
iW 255-SYT-E (08/12)
®
For more information
• On performing transactions and end-of-day settlement
procedures, please refer to the Moneris iWL255 Long-Range
Mobile Using Your Terminal guide in this package.
• On all of the options available on your terminal and how
to enable them, please refer to the Moneris iWL255 Operating
Manual. Visit the Moneris iW 255 product webpage at
moneris.com/iWL255 to download a copy.