NANO RX2000 User manual

USER MANUAL
RX2000

Table of
contents
Welcome
The how to’s
What’s included?
Knowing your device
Charging your device
Wearing your device
How to clean your device
Volume & turning on/off
Changing the modes
Choose a dome size
Changing the tubes
4
6
10
12
16
20
24
26
28
30
32
Troubleshooting
Hearing journey
Hearing Journey
Contest
Tech specs
36
40
44
46

On behalf of Nano, we’d like to congratulate you for
your purchase. Our products have helped thousands of
satised customers and we are passionate about helping
you nd an affordable solution to your hearing loss chal-
lenges.
Your new device is the perfect mix of price and quality,
and we are condent it will help you hear more clearly.
Becoming comfortable with using the device will take
time, so practice wearing it while speaking with friends
and family, while watching TV, listening to music or your
favorite activity involving sound!
Welcome!
4

Please visit the tutorial section on Nano’s website - you’ll
be able to nd the manuals and many video tutorials on
how to use your new device.
Check the quick-start guide if you wish to check a quick
setup to start using your hearing aids right away. Read the
manual in its entirety to get familiar with your device.
The
How-to’s
If you still have questions, you may contact us at:
[phone]
[email protected]
so our friendly team of hearing journey guides can help
you with whatever questions you may have.
Welcome to the nano family!
6

Thank you for your purchase at Nano!,
We at Nano, care about our customer’s hearing journey
and their experiences.
Once you receive your package, please call our helpful
Welcome team to assist you with setting up and
powering on your devices.
Welcome Team
[phone]

?
what’s
Included
Domes
User manual
Hearing Aids
USB cable
Cleaning brush
10

Getting to
know your
rx2000
Domes
Rocker Switch
(Vol. Up/Down)
ON/OFF -
Change mode
Thin
Tubes
Stabilizer bar
Recharge end
Knowing your device
12

Charging your
device
1
2
3
Plug your wall charger to an electrical outlet. Charge
your device for 8 hours before using it for the rst time,
consequent charges shouldn’t exceed 4+ hours.
Plug your USB into the wall charger. Plug the other end
of the USB cable to your device.
The charging case will stay a solid green when fully
charged. Individual charging indicators will be orange
while charging, solid green when done. If you don’t
have a charging case, simply connect the hearing aids
to the USB included and connect the other end to the
wall charger directly.
14

122 3
The charging case can hold up to 3 charges for the pair, or
6 charges for a single hearing aid. Do not charge for more
than 4 hours. Note: charging case design may vary.
Need extra accessories?:
We have extra accessories available. Call [phone] or
visit www.nanohearingaids.com

Wearing
your
device
PLEASE CHECK NEXT PAGES FOR REFERENCE
>> Before start using your new device, we recommend you
to remove any excess wax that may have accumulated in the
ear canal. A professional ear cleaning may be necessary.
1
2
3
Hold the bend of the thin tube close by the dome
and gently insert the dome into your ear canal.
The dome should t in snug, but not too tight.
Choose a dome size. Place the device behind
your ear.
Using your index nger, press the stabilizer until
its inside of your ear. Cut it if necessary.
18

*Tip: If you nd your hearing device is not comfortable,
try shuing and adjusting it until it ts nicely. Your ears
are not yet adjusted to feeling the hearing aids inside of
them, but they will quickly get used to the sensation.
12
If you nd the stabilization bar too long, you can simply cut
it. It won’t aect the functionality of the thin tubes. If you feel
like its not working or it simply doesn’t feel comfortable, feel
free to cut it completely.
34
20

how to
clean your
device
After removing your device from your ear, take the ear
dome out of the device.
Clean the ear dome verifying there is no wax buildup
or debris covering its hole, you can clean it with warm
water and soft soap and gently massage the dome until
it’s free of wax,
If necessary, also clean the thin tubes using soap and
water. Make sure to take them o of the device rst.
Clean with a dry wipe and let the device dry. Install the
eardome and thin tubes.
1
2
3
4
22

Adjusting
The volume
+
TURNING
ON/OFF
Turn on / off
(Press 3 seconds)
Increase
The Volume
Decrease
The Volume
To increase or decrease the
volume, simply press the top
of the rocker switch to increase
the volume and the bottom of
the rocker switch to decrease
the volume. You have 6 levels of
volume to choose from.
24

Adjusting
Modes
Modes can change the way your device adapts to the
environment. If you’re having issues with the clarity of the
sound, change between modes. To do so, press and hold
the ON/OFF button quickly. A beep will conrm that you
changed modes.
P1: Normal
Suitable for a quiet
environment, such
as home, a quiet
oce or somewhere
you can have a
P2: Noise reduction
Dierent lter to
reduce the overall
ambient noise. Great
for noisy places.
26

Checking and installing the
Dome size
Check to see if you’re wearing the correct dome size by
gently shaking your head up and down and then side to
side while chewing. If the domes slide out, it’s too small.
A bigger than needed one will feel uncomfortable in-
side the ear canal.
Installing a dome
28

Changing
hin tubes
t
1
2
3
When you feel the tube is completely loose, pull it
out of the device. Clean it or replace it as needed.
Grab your hearing device rmly with one hand and
rotate counter-clockwise the other. Make sure you
don’t yank out the tubes or they could get damaged.
To reinsert a tube or to attach a brand new thin tube
to the hearing device, simply rotate clockwise until
you feel the tube solidly in place.
30

Note: Left Ear Tube and Right Ear Tube are marked
either Blue or Red to be identied.
Attaching the ear tube: Insert the tubing base into
the tube socket, and rotate them clockwise with
your thumb & forenger until it slicks into place.

Troubleshooting
FIXING COMMON ISSUES OF YOUR DEVICE
Feedback / Chirping:
If you hear a high-pitched sound when you put the device
in the ear canal, you’re having feedback. Change between
dierent dome sizes to one that ts better, and insert the
device as swiftly as possible to avoid feedback.
Battery doesn’t last:
Make sure you’re turning o your device when you’re not
using it, and remember to NEVER charge it for more than 4
hours, as it can cause damage. The only time in which you
should charge your device for 7´hours is the rst time you
charge it - before actually using it.
34

Failure Possible Reason Solution
Battery is not
charging correctly
The plug in is not
plugged in/well
Check if the plug is plugged
well
Check if the 110V AC plug has
power in
Check if the plug works
The USB cable
is not connected
well.
Check if both ends of the USB
cable are loose, replug them.
Hearing aid is
placed on right
place
Replug the USB cable or
check if the cable works
Charging contact
is dirty
Clean with 95% alcohol
Follow the next steps if battery issue persists:
Charge your device for 10 minutes. Turn it on until the battery
drains itself out - until the device is “completely dead”, so to
speak. When this happens, charge it for 4 hours. If the problem
persists, give us a call.
Volume / Amplication is not enough: Our devices have a
great amplication level. If your ears are clogged with wax the
sound is reduced. Most of the time, this is the result of not
having a professional ear cleaning. Please, refer to your family
Physician to get an evaluation and a professional ear cleaning.

Hearing
Journey
Week 1
Some sounds may seem too loud, and sometimes you’ll
feel like the sounds you’re hearing are “on the inside of a
cave or a tunnel” - maybe you hear them far away. This is
completely normal and a sign that the aids are working.
The more you wear your new hearing aids, the better your
brain will adjust itself to them.
Week 2
Hearing new sounds you haven’t heard in a long time can
be exciting but a bit overwhelming! As you wear them
more and more, conversations will become easier, and
you may even need to lower the volume on the TV or ask
people to lower their voice.