NANO CIC 2 User manual
Completely in Canal
OTC Hearing Aids
User Manual
1
This OTC hearing aid is for users who are 18 and older. People who are
younger than 18 with hearing loss should see a doctor, preferably an ENT,
because they may need medical testing and management. Hearing loss can
affect speech and learning, so professional fitting and continuing care are
also important.
WARNING: When to see a doctor
If you have any of the problems listed below, please see a doctor, preferably
an Ear, Nose and Throat doctor (an ENT).
• Your ear has a birth defect or an unusual shape. Your ear was injured
or deformed in an accident.
• You saw blood, pus, or fluid coming out of your ear in the past
6 months.
• Your ear feels painful or uncomfortable.
• You have a lot of ear wax, or you think something could be in your ear.
Warnings
WARNING: If you are younger than 18, do not use this. You should go to
a doctor, preferably an Ear, Nose and Throat doctor (an ENT), because
your condition needs specialized care. Over-the-counter hearing aids are
only for users who are age 18 or older.
Warnings
2 3
• You get really dizzy or have a feeling of spinning or swaying
(called vertigo).
• Your hearing changed suddenly in the past 6 months.
• Your hearing changes; it gets worse then gets better again.
• You have worse hearing in one ear.
• You hear ringing or buzzing in only one ear.
WARNING: This hearing aid should not cause pain when inserting it.
Remove this device from your ear if it causes pain or discomfort when you
insert or place it. To try again, make sure to follow the instructions. If you
feel pain or discomfort again, contact the manufacturer. If your pain or
discomfort doesn’t go away, contact your hearing healthcare professional.
You can also report this to FDA as an adverse event according to the
instructions that appear later.
CAUTIONS AND NOTICES
Caution: This is not hearing protection.
You should remove this device if you experience overly loud sounds, whether
short or long lasting. If you’re in a loud place, you should use the right kind of
hearing protection instead of wearing this device. In general, if you would use
ear plugs in a loud place, you should remove this device and use ear plugs.
Caution: The sound output should not be uncomfortable or painful.
You should turn down the volume or remove the device if the sound output
is uncomfortably loud or painful. If you consistently need to turn the volume
down, you may need to further adjust your device.
Caution: You might need medical help if a piece gets stuck in your ear.
If any part of your hearing aid, like the eartip, gets stuck in your ear, and you
can’t easily remove it with your fingers, get medical help as soon as you can.
You should not try to use tweezers or cotton swabs because they can push
the part farther into your ear, injuring your eardrum or ear canal, possibly
seriously.
Note: If you remain concerned, consult a professional.
If you try this device and continue to struggle with or remain concerned
about your hearing, you should consult with a hearing healthcare professional.
Note: What you might expect when you start using a hearing aid.
A hearing aid can benefit many people with hearing loss. However, you should
know it will not restore normal hearing, and you may still have some difficulty
hearing over noise. Further, a hearing aid will not prevent or improve a
medical condition that causes hearing loss.
Warnings Warnings
4 5
People who start using hearing aids sometimes need a few weeks to get used
to them. Similarly, many people find that training or counseling can help them
get more out of their devices.
If you have hearing loss in both ears, you might get more out of using hearing
aids in both, especially in situations that make you tired from listening – for
example, noisy environments.
Note:Tell FDA about injuries, malfunctions, or other adverse events.
To report a problem involving your hearing aid, you should submit
information to FDA as soon as possible after the problem. FDA calls them
“adverse events” and they might include: skin irritation in your ear, injury
from the device (like cuts or scratches, or burns from an overheated battery),
pieces of the device getting stuck in your ear, suddenly worsening hearing
loss from using the device, etc.
Instructions for reporting are available at https:/www.fda.gov/Safety/
MedWatch, or call 1-800-FDA-1088. You can also download a form to mail
to FDA.
Note: If you experience side effects, such as skin reaction or accelerated
accumulation of ear wax accumulation, contact a physician, preferably an Ear,
Nose and Throat physician.
Thank you for choosing Nano Hearing Aids!
We are excited for you to experience our hearing aids.
If you have any questions, feel free to contact us at:
Customer Success Team
6-8-
Warnings
6 7
. Getting Started 9
Tips for Getting Started
Resources
What’s Included
CIC and CIC Overview
Charging Case Overview
2. Preparing Your Hearing Aids
Charge Your Hearing Aids
Select Dome
Attach Dome
3 Wearing Your Hearing Aids
Insert Hearing Aid
Turn Hearing Aid On
Adjust Hearing Aid
Change Programs
Remove Hearing Aid
. Caring for Your Hearing Aids
Cleaning Your Hearing Aids
Wax Guard
Cleaning Domes
Protecting Your Hearing Aids
. Troubleshooting
. Accessories Available for Purchase
Technical Specs
. Safety Information
. Maintenance, Storage and Disposal
. Warranty
. Return Policy
Table of Contents Table of Contents
8 9
Welcome
On behalf of Nano, we’d like to congratulate you on your
state-of-the art purchase. Our products have helped
thousands of satisfied customers. We are passionate
about helping you find an affordable solution to the
challenges brought about by your hearing loss.
Your new hearing aids are the perfect mix of price and
quality, and we are confident they will help you hear
more clearly. Becoming comfortable with using the
hearing aids will take time, so practice wearing it while
speaking with friends and family, watching TV, listening
to music, or participating in your favorite activity
involving sound!
Tips for Getting Started
Resources
What's Included
CIC and CIC Overview
Charging Case Overview
Getting Started
10 11
Tips for Getting Started
Please refer to Your Journey to Better Hearing for a guide to
wearing your hearing aids for the first 21 days.
To set you up for success, we recommend the following additional
tips to help get you started:
• Before wearing your new device, we recommend removing any
wax build up in the ear canal. A professional ear cleaning may
be necessary.
• Hearing aids should be fully charged before using for the
first time.
• Wear the hearing aids for a few hours the first day. Try to
increase the amount of time you wear them each day. Start by
wearing them in a quiet environment, gradually working your
way to more challenging environments, such as restaurants.
• Initially, wear the hearing aids at home. You’ll notice sounds you
may not have heard in a while, like the refrigerator humming.
Over time, your brain will learn to adapt to these new sounds.
• Have one-on-one conversations in a quiet environment.
Tips for Getting StartedTips for Getting Started
• Listen to an audio book or podcast.
• Noisy environments can be quite challenging for new hearing
aid users (and even normal hearing people). Be patient as you
explore the more challenging listening environments.
• Ask your friends and family to help you by speaking clearly and
slowly. It will also be very helpful if they face you as
they speak.
• Everyone’s experience with adapting to hearing aids is different.
Be patient as you go through the process of adjusting to them.
Most likely, your hearing has decreased over a few years time.
Your brain is now receiving more auditory information than it
has in a while and will take some time to adapt.
• Feedback/chirping can be expected when the hearing aid is
inserted in the ear with the power on. Feedback can also be
expected if you place your hand next to your ear with the
hearing aid on.
• Wind noise/wind shear may be experienced when outdoors or
any time wind turbulence over the microphone is present.
12 13
Resources
Use the Quick Start Guide to get you started using your hearing
aids right away.
This User Manual is for both the CIC and CIC hearing aids
and will provide more detailed information about using your
hearing aids.
For an electronic version of this User Manual, use the QR
code below.
ResourcesResources
If you have any questions, feel free to contact us at:
Customer Success Team
6-8-
Our friendly Advanced Support Team is here to help!
14 15
Hearing aids
Charging case
User Manual
Quick Start Guide
Return policy
Accessories:
• Charging cable (USB-Micro USB)
• Charger plug
• Air Domes
• Closed domes
• Wax guard removal and
replacement tool
• Hearing aid brush/wax loop
What’s IncludedWhat’s Included
What's Included:
Charging cable
(USB-Micro USB)
Hearing aids Charging case
Hearing aid
brush/wax loop
Wax guard
removal and
replacement tools
Air Domes and closed domes
Small Medium
AIR DOME
CLOSED DOME
Large
Charger plug
16 17
CIC and CIC Overview CIC Overview
Microphone
Ear Tip
Removal Handle
Dome
Faceplate
Multi-function
Push Button
Charging Contact
Overview
Listening Programs
Normal Conversation
Noisy Places
Loud Places
Music Listening
Feedback Management
Noise Reduction
Multi size domes
Open fitting options
Cleaning brush with wax loop
Charging case with
power supply
Volume & program changes
FUNCTIONSFEATURES
18 19
BACK
FRONT
Charging Case OverviewCIC Overview
Power button
and battery
check
Micro USB connection
to external power
supply
Overview
Listening Programs
Normal Conversation
Noisy Places
Loud Places
Music Listening
Advanced Feedback
Management
Advanced Noise Reduction
Multi size domes
Open fitting options
Cleaning brush with wax loop
Charging case with
power supply
Volume & program changes
FUNCTIONSFEATURES
Charging case
battery indicator
Left
charging well
Right charging
indicator
Right
charging well
Left charging
indicator
20 21
Step : Charge Your Hearing Aids
Hearing aids should be fully charged before using for the
first time.
• Plug the USB end of the cable into the wall charger. Plug the
micro-USB end of the cable into the charging case.
• Hearing aids must be powered off to charge. Hearing aid will
not properly charge if placed in the charger while powered on.
If hearing aids are off, you will not hear feedback/chirping as
you cup them in your hand. To turn off, press and hold multi-
function button on the faceplate for 4 secs until you hear a
long tone.
• Place hearing aids in charging wells: left (blue) hearing aid in
the left well, right (red) hearing aid in the right well. Removal
handles should be placed in the deepest part of the
respective well.
• When properly placed in the well, the hearing aid will
magnetically click into place.
Charge Your Hearing Aids
Preparing Your Hearing Aids
Charge Your Hearing Aids
Select Dome
Attach Dome
22 23
Charging Time Expected amount of hearing aid use
minutes hours
hours hours
Turning the Charging Case OFF
To preserve the battery life of the charging case, turn the
charging case off when not in use.
• Press and hold the power button on the charging case
for - seconds.
• The indicators will turn orange and flash 3 times.
• The charging case is now OFF.
Charge Your Hearing Aids
• LED lights on the charging case will indicate charge status of
hearing aid and charging case.
Indicator Lights
Orange lights Hearing aid/charging case is charging
Green lights Hearing aid/charging case is fully charged
Charging Tips
• Hearing aids must be powered off to properly charge.
• A fully charged charging case can provide two cycles of
charging for a pair of hearing aids.
• If charging case is not connected to power, all lights on the case
will turn off after 5 minutes of hearing aids fully charging.
• The expected amount of hearing aid use time based on
charging time is as follows:
Charge Your Hearing Aids
24 25
Charging Case Indicators
Left Aid Charging Case Right Aid
Fully Charged Fully Charged Fully Charged
Charging Fully Charged Fully Charged
Charging Charging Fully Charged
Charging Charging Charging
Charging Fully Charged Charging
Fully Charged Charging Charging
Fully Charged Fully Charged Charging
Fully Charged Charging Fully Charged
Charge Your Hearing Aids
Turning the Charging Case OFF
Press and hold power button to turn case off.
Charge Your Hearing Aids
26 27
- With a smaller Air Dome, your voice is likely to sound
more natural.
- With a larger closed dome, you may feel like you’re speaking
in a barrel.
- Always start with trying smallest to largest Air Domes. Then,
try smallest to largest closed domes.
Dome Selection Guide
Issue Recommedation
Dome is too tight Try a smaller Air Dome
Try a smaller closed dome
Dome is too loose/
Dome slips in ear
with jaw movement
Try a larger Air Dome
Try a larger closed dome
Select Dome
Step 2: Select Dome
• It may take some time experimenting with various domes to
find the one that best suits your ears and listening preference.
A dome can affect comfort, the way your voice sounds, and
overall amplified sound. For your convenience, small, medium
and large Air Domes and closed domes are included with your
Nano Hearing Aids.
• Place the hearing aid (powered on) in your ear (reference page
) with the dome attached. Open and close your jaw with a
chewing motion several times to ensure hearing aid doesn’t
move out of your ear. Use the guide below to help select
another dome if necessary.
• Keep in mind:
Select Dome
28 29
Step 3: Attach Dome
Securely attach a new dome to the tip of the hearing aid as shown.
Once the dome is attached, give it a slight tug to make sure it’s
secured to the tip.
Note: If a dome is not securely attached before inserting
into your ear, the dome could possibly get lodged in your
ear canal when the hearing aid is removed. In the event
this happens, we recommend visiting a professional for
removal.
Attach Dome
Dome Selection Guide
Issue Recommedation
Feedback/chirping
from hearing aid
Try a different Air Dome starting
with smallest
Try a closed dome starting
with smallest
Try other feedback troubleshooting
tips page
Own voice is
uncomfortable
or booming
Try aid without a dome
Try a smaller Air Dome
Tip: We encourage you to try using the hearing aid without
a dome. While domes have been provided, you may find
it more comfortable and less occluding without domes.
However, if you experience feedback or chirping without a
dome, proceed with selecting a dome that best fits your ear.
Select Dome
30 31
Step 1: Insert Hearing Aid
Red hearing aid for right ear.Blue hearing aid for left ear.
• Hold the hearing aid with your thumb and finger as shown.
The dome/tip of the hearing aid should be pointing away from
your hand. The removal handle will be positioned at the top of
the hearing aid.
• Gently insert the hearing aid (tip first) into the ear canal.
Insert Hearing Aid
Insert Hearing Aid
Turn Hearing Aid On
Adjust Hearing Aid
Change Programs
Remove Hearing Aid
Wearing Your Hearing Aids
32 33
Step 3: Adjust Hearing Aid
Make adjustments to your hearing aid by using your finger or
thumb to control the multi-function button on the faceplate.
If using your thumb, position your thumb facing forward,
thumbnail facing the back of your head.
Adjust Hearing Aid
• Use finger or thumb to gently position hearing aid in the ear if
needed. Hearing aid may need to be slightly rotated once in ear
to obtain correct placement.
Tip: If uncomfortable feedback/chirping is experienced
during the insertion process, hearing aid may be turned
off prior to insertion. Once hearing aid is in the ear, turn
hearing aid on.
Step 2: Turn Hearing Aid On
If hearing aid is off, press and hold the button for 4 seconds until
it turns on. Once on, you will hear beeps as described on pages
33-37.
Turn Hearing Aid On
34 35
Multi Function Button
Function Action Indicator
Turn on Press and hold button for seconds
Hearing aid will turn on to last program used
and will beep accordingly
beep for program beeps for program
Turn off Press and hold button for seconds
Hearing aid will beep for last program used
beep for program beeps for program
followed by long beep
Volume Quick touch the button to cycle the
volume up from volume levels
beep every time volume level is increased
beeps at max volume volume level
The next button touch after max volume
returns the volume to level
Program
Press and hold the button for seconds
to advance to the next program
programs total
beep Program
beeps Program
Adjust Hearing Aid
Adjust Hearing Aid
36 37
Adjust Hearing Aid
Multi Function Button
Function Action Indicator
Turn on Press and hold button for seconds
Hearing aid will turn on to last program used
and will beep accordingly
beep for program beeps for program etc
Turn off Press and hold button for seconds
Hearing aid will beep for last program used
beep for program beeps for program etc
followed by long beep
Volume Quick touch the button to cycle the
volume up from volume levels
beep every time volume level is increased
beeps at max volume volume level
The next button touch after max volume
returns the volume to level
Program
Press and hold the button for seconds
to advance to the next program
programs total
beep Program
beeps Program
beeps Program
beeps Program
Adjust Hearing Aid
Other manuals for CIC 2
1
This manual suits for next models
1
Table of contents
Other NANO Hearing Aid manuals
