Phonak CROS L-R User manual

Phonak CROS L
User Guide
Phonak CROS L-R
Phonak CROS L-R Trial
Phonak Charger Ease

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Wireless CROS device
Phonak CROS L-R
Phonak CROS L-R Trial
Charging accessories
Phonak Charger Ease
This user guide is valid for:

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Your CROS system and charger
details
CROS device model
cCROS L-R
cCROS L-R Trial
If no box is checked and you do not know the
model of your CROS device or charging accessories,
please ask your hearing care professional.
The CROS device described in this user guide
contains a built-in and non-removable rechargeable
lithium-ion battery.
Please also read safety information regarding the
handling of a rechargeable CROS device (chapter 24).
Charging accessories
cPhonak Charger Ease
incl. USB cable (< 3 m)
Earpieces
cDome
cSlimTip
cCROS Tip

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Your CROS device and charger have been developed by
Phonak – a world leader in hearing solutions based in
Zurich, Switzerland.
These premium products are the result of decades of
research and expertise and are designed with your
well-being in mind. We thank you for making such a great
choice and wish you many years of listening pleasure.
Please read the user guide carefully to make sure that you
understand and get the best out of your device.
Training is not required for handling of this device.
A hearing care professional will help set up this device
according to your individual preferences during the tting
consultation.
For more information regarding features, benets, set up,
use, maintenance or repair of your CROS device and
accessories, please contact your hearing care professional
or the manufacturer representative.
Additional information can be found in the datasheet of
your product.
Phonak - life is on
www.phonak.com

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Contents
Your CROS device and charger
1. Quick guide 7
2. Parts of the CROS device and charger 9
Using the charger
3. Preparing the charger 13
4. Charging the CROS system 14
Using the CROS device
5. Left and right CROS device markings 18
6. Putting on the CROS device 19
7. Removing the CROS device 20
8. Multi-function button 21
9. On/O 22
10. Tap Control 23
11. Connectivity overview 24
12. Initial pairing 25
13. Phone calls 27
14. Flight mode 32
15. Rebooting your CROS device 35
16. myPhonak and myPhonak Junior apps overview 36

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Further information
17. Operating, transport and storage conditions 37
18. Care and maintenance 39
19. Exchanging the earpiece 42
20. Service and warranty 44
21. Compliance information 46
22. Information and description of symbols 51
23. Troubleshooting 57
24. Important safety information 60

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1. Quick guide
Left and right CROS device markings
Charging your CROS device
After placing your CROS device
in the charger, the indicator
light will show the charging
state of the battery until the
CROS device is fully charged.
When fully charged the
indicator light will be
constantly on, i.e. solid
green light.
Red marking for device
worn on the right ear.
Blue marking for device
worn on the left ear.
Before using your hearing aid for the rst time, it is
recommended to charge it for 3 hours.

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Multi-function button with indicator light
The button has several functions. The primary
function is as an on/o switch. Together with
your hearing care professional, you can decide
if it also allows for balance control, mute and/
or program change. This is indicated in your
individual instructions.
Phone calls: If paired with a Bluetooth® enabled phone, a short
press will accept and a long press will reject an incoming call.
On/O: Firmly press the lower part of the button for
3 seconds until the indicator light blinks.
On: indicator light is solid green
O: indicator light is solid red
Enter ight mode: When device is o, press the lower part of
the button for 7 seconds until the solid orange light appears.
Then release the button.
Tap Control
If your CROS system is t with a performance level L90 or L70
Audéo L-R, Audéo L-RT, Naída L-PR or Sky L-PR hearing aid,
multiple functions can be accessed using Tap Control. Please refer
to chapter 10 of this user guide and to the user guide of your
hearing aid. To use Tap Control, tap the top of your ear twice.

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2. Parts of the CROS device and charger
The following pictures show the CROS device model and
charger accessories described in this user guide.
You can identify your personal models by:
• checking “Your CROS device and charger details” on
page 3.
• comparing your earpieces, hearing aid and charger with
the models on the following pages.
Phonak CROS L device + Phonak hearing aid =
Phonak CROS system
Phonak CROS L provides a CROS and BICROS solution for
people with an unaidable hearing loss in one ear. CROS L
is worn on the unaidable ear to pick up sounds and
wirelessly transmits them to a compatible Phonak hearing
aid worn on the ear with better hearing.
CROS L has no acoustical output.
CROS L is only compatible with Audéo L-R, Audéo
L-RT, Naída L-PR and Sky L-PR hearing aids.

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Anchor (optional) Speaker dummy
(without earpiece attached)
Multi-function button with built-in indicator light
CROS L-R
CROS L-R Trial
Tube
Possible earpieces
CROS TipSlimTipDome

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Cavity for earpieces
Hearing aid charging
slots with left/right
indicators
Phonak Charger Ease
Charger Case lid
USB-C port

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Power adapter *
External power supply
USB cable (< 3 m)
* The power adapter is not provided with this product.
Power adapter and Charger Ease specications
Power adapter input voltage 100-240 VAC, 50/60 Hz,
current 0.25 A
Power adapter output voltage 5 VDC +/-5%, current 1 A
Charger input voltage 5 VDC +/-5%, current 250 mA
USB cable specications 5 V min. 1 A, USB-A to USB-C,
maximum length 3 m

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3. Preparing the charger
a) Plug the larger end of the USB cable into the power
adapter.
b)Plug the smaller end into the USB port on the charger.
c) Insert the power adapter into a power outlet.
d)The indicator light around the USB port will light up
green when the charger is connected to the power
outlet.
Connecting to the power supply
a
b
d
c

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4. Charging the CROS device
Low power: You will hear two beeps in the hearing
aid when the battery is low. You will have
approximately 60 minutes before you have to charge
the CROS system (this can vary, depending on the
hearing aid or CROS device settings). After this time
the CROS system automatically shuts down.
The CROS device contains a built-in and non-
removable rechargeable lithium-ion battery.
Before using your CROS system for the rst time, it
is recommended to charge it for 3 hours.
The CROS system must be dry before charging,
see chapter 18.
Please ensure to charge and use the CROS system
within operating temperature range: +5° to +40°
Celsius (41° to 104° Fahrenheit).
For more information on how to charge the hearing
aid part of the CROS system, refer to the user guide of
the hearing aid.

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Please refer to chapter 3 for how to set up the charger.
1.
Insert the CROS device into the charging slot and the
earpiece in the large cavity.
Make sure the left/right marking on the CROS device
matches the left (blue) or right (red) indicator next to the
charging slots. The CROS device will automatically switch
o once inserted into the charger connected to the power
supply.

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2.
The indicator light on the CROS device will show the
charging state of the battery until it is fully charged.
When fully charged the indicator light will remain on, i.e.
solid green light.
The charging process will automatically stop when the
battery is fully charged, so the CROS device can be safely
left in the charger. It can take up to 3 hours to charge the
CROS device. The charger case lid can be closed while
charging.
Charging times
Indicator light Charging state Approx. charging times
0 – 10%
11 – 80%
30 min (30%)
60 min (50%)
90 min (80%)
81 – 99%
100% 3 h

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Do not hold the tube to remove the CROS device from
the charger as this can damage the tube.
To prevent discharge, turn o your CROS device
before storing it in the disconnected charger.
To prevent discharge, turn o your CROS device after
unplugging the charger with the CROS device
charging inside.
Always close the lid when charging your CROS device
in a humid environment.
3.
Remove the CROS device from the charging slot by
simply lifting it out of the charger.
The CROS device can be set to switch on automatically
when removed from the charger. In this case the indicator
light starts blinking. The solid green light indicates the
CROS device is ready for use.

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5. Left and right CROS device markings
There is a red or blue marking on the back of the CROS
device and on the speaker dummy. This will tell you if the
CROS device is meant to be worn on the left or the right
ear.
Blue marking
for device worn on
the left ear.
Red marking
for device worn on
the right ear.

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6. Putting on the CROS device
1.
Place the CROS device behind
your ear.
2.
Insert the earpiece into your
ear canal.
3.
If there is an anchor attached
to the earpiece, tuck it into
the bowl of your ear to secure
your CROS device.

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7. Removing the CROS device
Pull on the bend of the tube
and remove the CROS device
from behind the ear.