Sony CRE-E10 User manual

Rechargeable self-󰄈tting hearing aid
CRE-E10
User Guide

2
Content
Intended use 5
Your hearing aids 7
How to use QR codes* 8
What you’ll 󰘰nd in the box 11
Get to know your hearing aids 12
Get to know your charger 13
Start here 14
Activate and charge before 󰘰r󰘵 use 16
Charging 16
Turning on and o󰘯 17
Inserting and removing the hearing aids 18
* QR Code is registered trademark of DENSO WAVE INCORPORATED.

3
How to change Click Sleeves 23
Charging 26
Charge devices while on the go 26
Charging via electrical outlet 27
Check charging 󰘵atus 28
Low power indication 31
Charging tips 32
How often do I need to charge the hearing aids? 32
How long does charging take? 32
What happens if I forgot to charge? 33
Switch o󰘯 the hearing aids for long term 󰘵orage 33
Daily use 35
Adju󰘵ing the volume 35
Audio 󰘵reaming with iPhone 36
Airplane mode for hearing aids 37

4
Troubleshooting for hearing aids and charger 38
Technical information 43
Country/region specic information 46
Conformance information for charger 47
Support 48

5
Fully charge your hearing aids before using them for the first
time.
Intended use
The self-󰘰tting hearing aid is intended to amplify sound for
individuals 18 years of age or older with perceived mild to moderate
hearing impairment. It is adju󰘵ed by the user to meet the user’s
hearing needs through software tools. The device is intended for
direct-to-consumer sale and use without the assi󰘵ance of a hearing
care professional.
The charger is intended to charge our speci󰘰c hearing aids with
built-in power cells (lithium-ion rechargeable batteries).
The Sony | Hearing Control app is intended to support self-󰘰tting
and 󰘰ne-tuning of the hearing aid.

6
NOTICE
XIt is necessary to use the Sony | Hearing Control app to
set up the device.
XThe left and the right hearing aid are intended to be worn
together. They operate as a set.
CAUTION
Read this user guide and the safety and maintenance
information thoroughly and completely to avoid damage and
injury.

7
Your hearing aids
A power cell (lithium-ion rechargeable battery) is permanently
built into your hearing aid. This enables easy charging with your
charger.
The wireless functionality enables advanced audiological features
and synchronization between your two hearing aids.
Your hearing aids feature Bluetooth® Low Energy* technology
allowing for easy data exchange with your smartphone, and for
seamless audio 󰘵reaming with your iPhone**.
* The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc., and any use of such
marks by Sony Corporation is under license. Other trademarks and trade names are those of their
respective owners.
** Apple, the Apple logo, iPhone, iPad, and iPod are trademarks of Apple Inc., regi󰘵ered in the U.S.
and other countries and regions.

8
How to use QR codes
You will 󰘰nd QR codes throughout the user guide. These QR codes
will help you to in󰘵all the Sony | Hearing Control app or to view
in󰘵ructional videos.
Start now by scanning the QR code with your smartphone camera
or by typing the URL into your browser:
1. Open the QR Code reader or smartphone camera on your
phone.
2. Hold your device over the QR Code so that the QR code is
clearly visible within your smartphone’s screen.
3. The phone will automatically scan the QR code. When your
smartphone reads the QR code, a link will appear. Click the link
to go to the video.

9
NOTICE
XNot all smartphone readers work the same. Some may
require additional 󰘵eps.
WARNING
In case you have any doubt whether this device is
appropriate for you, consult a licensed physician before
using this device.

10
For adults 18 years and older with mild to moderate hearing loss.
WARNING
Contact your primary care provider before using this product
if you currently experience any of these conditions as it may
not be appropriate for you:
Xsevere hearing loss or deafness in at lea󰘵 one ear
Xa 󰘵eep decline in hearing ability within the la󰘵 90 days in
one or both ears
Xactive discharge within the la󰘵 90 days
Xdizziness
Xa visible deformity of the ear
Xpain, or discomfort in the ear
Xsigni󰘰cant ear wax accumulation

11
What you’ll 󰄈nd in the box
Left and right hearing aid,
Click Sleeve S attached. Charger + USB cable
Cleaning brush Cleaning cloth Click Sleeves
sizes XS, M, and L
XQuick 󰘵art card and user guide (this booklet)
XSafety and maintenance information
XLimited warranty

12
Get to know your hearing aids
➊
➋
➌
➍
➊Click Sleeve
➋Microphone openings
➌Side indicator
(R = right ear, L = left ear)
➍Charging contacts
You can use the following 󰘵andard Click Sleeves:
Click Sleeve closed (󰘵andard)
Click Sleeve vented (optional)

13
Get to know your charger
➏
➊
➋
➐
➌
➍
➌
➎ ➎➍
➌
➊Lid
➋Charging cups
➌LEDs – hearing aids
➍LED – charger
➎Push button
➏USB power port
➐USB power cable

14
Start here
It is required to complete all 󰘵eps in the Sony | Hearing Control app
to setup the hearing aids for your needs. Start now by scanning the
QR code with your smartphone camera or by typing the URL into
your browser.
To receive guidance how to set up your hearing
aids, use the QR code or open the browser on your
smartphone and type in this address:
sony.net/hearing-e10-app
You will be guided through the process. It will take around 10
minutes.
Before 󰘵arting the process, please do the following:
XEnsure 󰘵rong internet access (Wi-Fi or cellular) throughout the
cu󰘵omization process

15
XFind a place where you are not di󰘵urbed by other loud sounds
XUnmute your smartphone
XSet the volume for media sounds of your smartphone to a high
level (about 75%).
Download the Sony | Hearing Control app to personalize your
hearing aids.
Follow the Sony | Hearing Control app for in󰘵ructions.
The following sections are for your reference only.
sony.net/hearing-e10-app

16
Activate and charge before 󰄈r󰄋 use
Charging
Connect the charger and a suitable
power adapter (not included) with
the USB cable. Use the cable which
came with the device.
Keep the hearing aids inside the
charger.
➊➋

17
While charging, the lights are pulsing
orange. Your hearing aids are now
activated. The lights change to con󰘵ant
green when the batteries are fully charged
Turning on and o󰓐
There is no on/o󰘯 button on the hearing aids.
XTurning on: Take the hearing aids out of the charger.
XTurning o󰓐: Place the hearing aids in the charger.

18
Inserting and removing the hearing aids
Inserting a hearing aid:
XIdentify right and left hearing aid so
that you insert it in the correct ear.
Letters R and L indicate the side:
R = right ear
L = left ear
w

19
XMake sure the Click Sleeve is positioned correctly.
The shape should follow the shape of the hearing aid.
Turn the Click Sleeve so the little tab is on the outside.

20
XHold the hearing aid correctly before inserting it.
NOTICE
XPush the device into the intended position, making sure
there is no discomfort/resi󰘵ance.