NANO X2.0 User manual

USER MANUAL
x2.0

Table of
Contents
Welcome
The how to’s
Quick Start
What’s included?
Knowing your device
Charging your device
Wearing your device
How to clean your device
Volume & turning on/off
Changing the modes
Choose a dome size
Changing the tubes
4
6
8
10
12
16
20
24
26
28
30
32
Troubleshooting
Hearing journey
Hearing Journey
Contest
Tech specs
34
38
42
44

On behalf of Nano, we’d like to congratulate you for
your purchase. Our products have helped thousands of
satised customers and we are passionate about helping
you nd an affordable solution to your hearing loss chal-
lenges.
Your new device is the perfect mix of price and quality,
and we are condent it will help you hear more clearly.
Becoming comfortable with using the device will take
time, so practice wearing it while speaking with friends
and family, while watching TV, listening to music or your
favorite activity involving sound!
Welcome!
4

Please visit the tutorial section on Nano’s website - you’ll
be able to nd the manuals and many video tutorials on
how to use your new device.
Check the quick-start guide if you wish to check a quick
setup to start using your hearing aids right away. Read the
manual in its entirety to get familiar with your device.
The
How-to’s
If you still have questions, you may contact us at:
[phone]
[email protected]
so our friendly team of hearing journey guides can help
you with whatever questions you may have.
Welcome to the nano family!
6

Thank you for your purchase at Nano!,
We at Nano, care about our customer’s hearing journey
and their experiences.
Once you receive your package, please call our helpful
Welcome team to assist you with setting up and
powering on your devices.
Welcome Team
[phone]

?
Domes User manual
Hearing Aids312 Batteries
312312
What’s
Included
Cleaning brush
10

Getting to
know your
x2.0
Volume Up*
Change mode
Volume Down
Battery
Compartment
Microphones Thin tubes
Ear-domes/
Zip-tip
12

Batteries
Turning on/off
To turn on your device, you simply need to insert the
battery. To turn o, simply open the battery door. Please,
check the following page.
Your device uses Zinc air-activated 312 batteries. Make
sure you peel the sticker - after you have done this, wait
up to 5 minutes before inserting the battery. Positive (+
side) faces you and the negative (- side) sits in the hole
of the compartment door. Do not insert the battery into
the aid itself, only place it into the battery compartment.
14

12 3 4
Closed
Open the battery door. It may be hard to open the rst few
times. Remove the used battery if present, and insert the
new one. Do not open the hatch beyond 45°. Close the door
until you feel a small “click”: There may be a small delay
from the moment you close the door and when the device
turns on.
Ran out of batteries or need more accessories?:
We have packages available. Call [phone] or
visit www.nanohearingaids.com

Wearing
Your
Device
PLEASE CHECK NEXT PAGES FOR REFERENCE
>> Before start using your new device, we recommend you
to remove any excess wax that may have accumulated in the
ear canal. A professional ear cleaning may be necessary.
1
2
3
Hold the bend of the thin tube close by the dome
and gently insert the dome into your ear canal.
The dome should t in snug, but not too tight.
Choose a dome size. Place the device behind
your ear.
Using your index nger, press the stabilizer until
its inside of your ear. Cut it if necessary.
18

12 3 4
*Tip: If you nd your hearing device is not comfortable,
try shuing and adjusting it until it ts nicely. Your ears
are not yet adjusted to feeling the hearing aids inside of
them, but they will quickly get used to the sensation.
If you nd the stabilization bar too long, you can simply cut
it. It won’t aect the functionality of the thin tubes. If you feel
like its not working or it simply doesn’t feel comfortable, feel
free to cut it completely.
20

How to
clean your
device
After removing your device from your ear, take the ear
dome out of the device.
Clean the ear dome verifying there is no wax buildup
or debris covering its hole, you can clean it with warm
water and soft soap and gently massage the dome until
it’s free of wax,
If necessary, also clean the thin tubes using soap and
water. Make sure to take them o of the device rst.
Clean with a dry wipe and let the device dry. Install the
ear-dome and thin tubes.
1
2
3
4
22

Adjusting
The volume
+
TURNING
ON/OFF
Toturnon, simplyinsert thebatteryas indicatedbefore.
There might be a small delay between the moment you
place the battery and close the door and the moment
when the device turns on. If your battery is reaching low
levels, rapid, continuous beeps will warn you about it.
To change the volume, simply use the rocker switch as
per the illustration below:
Increase the
Volume
Decrease the
Volume
24

Modes can change the way your device adapts to the
environment. If you’re having issues with the clarity of
the sound, change between modes. To do so, press the
upper part of the rocker switch. The programs will
cycle up.
Adjusting
modes
P1: Speech
For one-on-one
conversation in quieter
environments.
P3: Road
For closed spaces with
limited noise levels
around you.
P2: Restaurant
Better understanding
in crowds - for having
conversations.
P4: Outdoor
In a noisy place, to provide
maximum noise reduction.
26

Checking and installing the
Dome size
Check to see if you’re wearing the correct dome size by
gently shaking your head up and down and then side to
side while chewing. If the domes slide out, it’s too small.
A bigger than needed one will feel uncomfortable in-
side the ear canal.
Installing a dome
28

Changing
hin tubes
Make sure the red arrow on the tube aligns with the green
dot on the connects base of hearing aids’ body.
Gently press the tube into the base, and twist the tube till
the red arrow aligns with the red dot on the base. Clean the
tubes if dirty, replace if they’re kinked, twisted or bent.
t
Unlocked Locked
30

Troubleshooting
FIXING COMMON ISSUES OF YOUR DEVICE
Feedback / Chirping:
If you hear a high-pitched sound when you put the device
in the ear canal, you’re having feedback. Change between
dierent dome sizes to one that ts better, and insert the
device as swiftly as possible to avoid feedback.
Battery doesn’t last:
Make sure you’re using brand new batteries straight from
the package. Its very important that you let the batteries
“breathe” or “take air” for around 5 minutes before inserting
them into your device. Furthermore, whenever you’re not
using your hearing aids expel the battery or open the battery
door to turn o the device; this will save a lot of power.
32

Volume / Amplication is not enough: Our devices have a
great amplication level. Most of the time, this is the result
of not having a professional ear cleaning. Please, refer to
your family Physician to get an evaluation and a professional
ear cleaning. If your ears are clogged with wax the sound is
reduced
There’s no sound at all: Please check your device - it may
be clogged up (it can become clogged by earwax or other
materials) on the domes, thin tubes or microphone. Clean
it using the instructions provided, or call us if the problem
persists.
Feel the freedom of being in touch.

Hearing
Journey
Week 1
Some sounds may seem too loud, and sometimes you’ll
feel like the sounds you’re hearing are “on the inside of a
cave or a tunnel” - maybe you hear them far away. This is
completely normal and a sign that the aids are working.
The more you wear your new hearing aids, the better your
brain will adjust itself to them.
Week 2
Hearing new sounds you haven’t heard in a long time can
be exciting but a bit overwhelming! As you wear them
more and more, conversations will become easier, and
you may even need to lower the volume on the TV or ask
people to lower their voice.

Week 3
Experiment with the different volumes and ambiance
modes your HA have. Keep wearing them for as long as
you can, everyday, and also make sure you’re cleaning
them properly. The “tunnel” effect should subside slowly.
Some people may stop experiencing the effect by now.
Week 4
After 4 weeks, hearing will be much easier and you’ll feel
more present in conversations. You’ll be able to enjoy
life to the fullest as your brain will have adapted to the
sounds you’re hearing again. Some people take up to 5 or
6 weeks to reach this stage. Keep being patient!
Connect with your loved ones, again.