Napoleon Cinema Glass Series User manual

FRENCH PG. 27
W415-1662 / B / 02.18.20
ADD MANUAL TITLE
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone [phone] • www.napoleon.com • [email protected]
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA 22.2 NO. 46 / UL 1278
INSTALLER:
Leave this manual with the appliance
CONSUMER:
Retain this manual for future reference
Product Name / Code
(MUST use title from Price Book)
(IF MULTIPLE, _____ ILLUSTRATED)
MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)
ADD PRODUCT IMAGE
ADD BUTTON BATTERY WARNING IF APPLICABLE
CSA /
INTERTEK
LOGO
SAFETY INFORMATION
- Do not store or use gasoline or other
flammable vapors and liquids in the vicinity of
this or any other appliance.
FIRE OR EXPLOSION HAZARD
If the information in these instructions are
not followed exactly, a fire or explosion may
result causing property damage, personal
injury, or loss of life.
WARNING
!
ENGLISH
$10.00
FOR INDOOR USE ONLY
IF INSTALLATION + OPERATION, ADD SERIAL
NUMBER LABEL HERE
IF SEPARATE MANUALS, ADD “PLACE
BARCODE LABEL ON THE OWNER’S MANUAL”
NEFB24HG / NEFB27HG / NEFB29HG
INSTALLATION AND
OPERATION MANUAL
Cinema™ Glass Series
This appliance has a remote that requires button
batteries that are hazardous to young children.

W415-1662 / B / 02.18.20
EN
2
safety information
• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fire or injury.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas
line, paint or flammable liquids are present.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
are kept clean. The appliance should be inspected before use and at least annually by a qualified service
person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
flammable vapors and liquids.
• Under no circumstances should this appliance be modified.
• Do not use this appliance if any part has been under water. Immediately call a qualified service technician to
inspect the appliance and to replace any part of the control system which has been under water.
• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualified service person. Do not strike
or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• When installing this appliance in a room where water is present, the installation must comply with codes
recognizing the increased hazard of electrical shock and electrocution.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffic area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fire, or damage the appliance.
• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such
as a bedroom.
!WARNING
Insert appropriate “Bathroom Warning (Electric)” (see 3-Warnings template folder).
note:
This appliance is NOT suitable for installation in a bathroom.

EN
W415-1662 / B / 02.18.20 3
safety information
• To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.
• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable
power tap (outlet/power strip).
• These appliances are tested and listed for use only with the optional accessories listed in these instructions.
Use of optional accessories not specifically tested for this appliance could void the warranty and/or result in
a safety hazard.
For appliances equipped with a heater:
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install
an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and
away from hot surfaces.
• Clothing or other flammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffic and away from furniture and draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from
hot surfaces. These screens and guards must be fastened to the floor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or
damage to decorations, a TV or other electronic components.
!WARNING
ADD PROP 65 WARNING
!
WARNING:
This product can expose you to chemicals including lead and lead
compounds, which are known to the State of California to cause cancer, and chemicals includ-
ing BBP and DEHP, which are known to the State of California to cause birth defects or other
reproductive harm. For more information, go to www.P65Warnings.ca.gov.

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table of contents
NOTE: Changes, other than editorial, are denoted by a vertical line in the margin.
1.0 general information 5
1.1 dimensions 5
1.2 listing approvals 6
1.3 general instructions 6
1.4 rating plate information 7
1.5 label location 7
1.6 locating the appliance 8
1.7 grounding appliance 8
2.0 installation 9
2.1 minimum clearance to combustibles 9
2.2 minimum mantel clearances 9
2.3 framing 10
2.3.1 hard wiring installation 11
2.3.2 appliance installation 12
3.0 operating instructions 13
3.1 operating control panel 13
3.2 operating by remote control 14
4.0 finishing 15
4.1 glass door removal and installation 15
4.2 placing glass media 15
4.3 glass media ember bed assembly removal 16
5.0 wiring diagram 17
6.0 replacement parts 18
6.1 NEFB24HG overview 19
6.2 NEFB27HG overview 20
6.3 NEFB29HG overview 21
7.0 troubleshooting 22
8.0 warranty 24
9.0 service history 25
Batteries must be disposed of according to the local laws and regulations. Some batteries may be
recycled, and may be accepted for disposal at your local recycling center. Check with your
municipality for recycling instructions.

EN
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general information
1.0 general information
1.1 dimensions
CEFB24H ILLUSTRATED
CEFB27H ILLUSTRATED
24" 610mm
18 5/8"
473mm
15 3/4"
399mm
12 3/4"
323mm
18"
457mm
9 1/2" 241mm
25 1/8" 639mm
21" 533mm
17 5/8"
448mm
14 5/8"
371mm
11 5/8"
294mm
8 5/8" 219mm
17"
432mm
22 1/8" 563mm
20 1/8"
511mm
26" 660mm
17 1/4"
437mm 14 1/4"
361mm
9 1/2" 241mm
19 1/2"
495mm
27 1/4" 691mm
20 1/8" 510mm
CEFB29H ILLUSTRATED
24" 610mm
27" 686mm
29" 737mm
NEFB24HG ILLUSTRATED
NEFB27HG ILLUSTRATED
NEFB29HG ILLUSTRATED

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general information
1.2 listing approvals
This appliance has been tested in
accordance with the CSA Standards
for fixed and location-dedicated
electric room appliances in the United
States and Canada. If you need
assistance during installation, please
contact your local dealer.
NOTE: This appliance must be
electrically wired and grounded in
accordance with local codes or, in
the absence of local codes, with
National Electric Code ANSI/NFPA
70-latest edition in the United
States or the Canadian Electric
Code, CSA C22.1 in Canada.
Model Number NEFB24HG NEFB27HG NEFB29HG
Description 24" Electric
Fireplace
27" Electric
Fireplace
29" Electric
Fireplace
Voltage 120V AC 120V AC 120V AC
Watts 1500W 1500W 1500W
Amps 15 AMP
Grounded
Circuit
15 AMP Ground-
ed Circuit
15 AMP Ground-
ed Circuit
Appliance Width 24" (610mm) 27" (686mm) 29" (737m)
Appliance Height 17 5/8"
(448mm)
18 5/8" (473mm) 20 1/8" (511mm)
Appliance Depth 8 5/8" (219mm) 9 1/2" (241mm) 9 1/2" (241mm)
Net Weight 34.4lbs (15.6kg) 38.6lbs (17.5kg) 39.7lbs (18kg)
Gross Weight (3A) 41lbs (18.6kg) 46lbs (20.8kg) 48.1lbs (21.8kg)
1.3 general instructions
As with most electronic devices, your new electric fireplace has been designed to operate at
temperatures between 5°C (41°F) and 35° C (95°F). During the colder winter months, allow the fireplace
to reach room temperature before turning it on.
• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet
are on.
• The appliance may emit a slight, harmless odour when first used. This odour is normal and it is caused by
the initial heating of internal appliance elements and will not occur again.
• If your appliance does not emit heat when called for, consult the “operation” section of this manual for further
information.
• Use with a CSA or UL certified surge protector.
• Do not route the power cord directly underneath the appliance.
This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed accordin
g
to these instructions.

EN
W415-1662 / B / 02.18.20 7
general information
1.4 rating plate information
W385-2154 / B
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 /
HOMOLOGUÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA 22.2 NO. 46 UL 2021
FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR
INSTALLATION DANS UNE CHAMBRE À
COUCHER, UNE SALLE DE BAIN ET UN STUDIO.
APPROPRIÉ POUR INSTALLATION DANS UNE
MAISON MOBILE.
ELECTRIC FIREPLACE. SUITABLE FOR
BEDROOM AND BED-SITTING ROOM
INSTALLATION. SUITABLE FOR MOBILE
HOME INSTALLATION.
VOLTAGE: 120 VAC TENSION: 120VCA
FREQUENCY: 60Hz FRÉQUENCE: 60Hz
POWER: 1500W PUISSANCE: 1500W
DATE CODE: XXXXX CODE DE DATE:
DESIGNED IN NORTH AMERICA
BY WOLF STEEL LTD.
MADE IN CHINA FABRIQUÉ EN CHINE
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
SERIAL NUMBER/NO. DE SÉRIE: NEFB24HG
MODEL / MODÈLE: NEFB24HG
DESIGN AMÉRIQUE DU NORD
PAR WOLF STEEL LTÉE.
MASTER CONTRACT: 161746 CONTRAT-CADRE: 161746
INSTALLER: It is your responsibility to check off the appropriate box on the rating plate according to
the model of the appliance.
For rating plate location, see “LABEL LOCATION” section.
This illustration is for reference only. Refer to the rating plate on the appliance for accurate information.
NOTE: The rating plate must remain with the appliance at all times. It must not be removed.
SAMPLE
ARD
ARD
ET AMÉRIET AMÉR
FOYER À ÉLECT
FOYER À ÉLECT
INSTALLATION DTALLATION
COUCHER, UHER, U
APPROPRAPPROPR
MAISOMAISO
MP
TAGE:AGE:
12
0
VA
C120 VAC
T
REQUENCY:UENCY:
60Hz60H
P
OWER
:POWER:
1500W1500W
DATE CODE:TE CODE:
ED IN NORTH AMEED IN NORTH AME
BY WOLF STBY WOLF
MADMAD
DA
DA
SERSER
S
P
P
L
P
P
PL
PL
PL
PL
L / MODÈLE:MODÈLE:
NENE
CO
AM
1.5 label location
RATING PLATE WITH SERIAL
NUMBER
NEFB24HG (W385-2154)
NEFB27HG (W385-2155)
NEFB29HG (W385-2156)
WARNING LABEL
(W385-1944)
CAUTION LABEL
(W385-1945)
WIRE DIAGRAM LABEL
(W385-2157)
"DO NOT COVER" LABEL
(W385-1946)
HARD WIRING
LABEL
(W385-2003)
WARNING
LABEL
(W385-1943)
REAR
FRONT SIDE
"HOT SURFACE"
LABEL
(W385-2017)
ATTENTION LABEL
(W385-2133)

W415-1662 / B / 02.18.20
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8
general information
Carefully remove the appliance from the box and remove the support brackets. Prior to installing the appliance,
remove all packaging material and test to make sure the appliance operates properly by plugging the power
supply cord into a conveniently located 120V,15 Amp minimum grounded outlet.
1.6 locating the appliance
!WARNING
• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials
such as furniture, pillows, bedding, papers, clothes, and curtains at least 36" (91.4cm) from the front of the
appliance.
• Never locate this electric appliance where it may fall into a bathtub or other water container.
• Wear safety gloves and safety glasses for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapour
barrier or exposed insulation. Localized overheating could occur and a fire could result.
• Do not expose the electric appliance to the elements (i.e. rain, snow, etc.).
1.7 grounding appliance
Grounding Methods
Metal Screw
(A)
Not allowed in Canada
Grounding Means
Adapter
Grounding Pin
Cover of
grounded
outlet box (C)
(B)
This appliance is for use on 120 volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available
for connecting three-blade grounding type plugs to two-slot receptacles, as shown in (B).
The green grounding plug extending from the adapter must be connected to a permanent ground such as a
properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.
To disconnect appliance, turn controls to off, then remove plug from outlet.
Must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT permitted.
note:

EN
W415-1662 / B / 02.18.20 9
installation
2.0 installation
Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high traffic
areas.
NOTE: Follow all National and local electrical codes.
2.1 minimum clearance to combustibles
Measurements are taken from the glass front.
Bottom 0" Top 0" to 2" (51mm) mantel
Sides 1/4" (6.3mm) Top 3" (76mm) to ceiling
Back 1/4" (6.3mm) Top 1/4" (6.4mm) to enclosure
2.2 minimum mantel clearances
NOTE: The control panel switch is located on the upper right hand side of the appliance. Always ensure
this switch remains accessible.
TOP OF APPLIANCE
6" 152mm
8"8" 203mm MANTEL
1" 25mm
2" 51mm
3" 76mm 4" 102mm
2" 51mm 1/4" 6.3mm
!WARNING
• Risk of fire! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or
snagging to reduce the risk of fire, electric shock, or personal injury. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners, or similar items. Arrange cord away from traffic areas and where it will not
be tripped over.
• Risk of fire! To prevent a possible fire, do not block air intake or exhaust in any manner. Do not use on soft
surfaces where openings may become blocked.
• Risk of fire! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional
accessories not specifically tested for this electric appliance could void the warranty and/or result in a safety
hazard.
• If the information in these instructions is not followed exactly, a fire or explosion may result causing property
damage, personal injury, or death. Do not store or use gasoline or other flammable vapors in the vicinity of this
or any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may
create a fire hazard.
• Do not run the power cord horizontally, directly below the appliance.
!WARNING
• When using paint or lacquer to finish the mantel, the paint or lacquer must be heat resistant to prevent
discolouration.

W415-1662 / B / 02.18.20
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10
installation
A. Once the rough opening has been
prepared, and the power has been
routed to the right side of the recess, the
appliance may be installed.
B. The electrical connection must be
made prior to placing the appliance
into position. (See "HARD WIRING
INSTALLATION" section).
Prepare rough in framing following the recommended dimensions in Figure 1. For the corner rough in framing,
follow the recommended dimension in Figure 2.
Select a location that is not prone to moisture and is located at least 36" (914mm) away from combustible
materials such as curtain drapes, furniture, bedding, paper etc.
NEFB24HG NEFB27HG NEFB29HG
A9" (229mm) 10" (254mm) 10" (254mm)
B23" (584mm) 26" (660mm) 28" (711mm)
C17 1/4"
(438mm) + F
18 1/4"
(463mm) + F
19 3/4"
(502mm) + F
J41"
(1041mm) 44" (1118mm) 46" (1168mm)
K29" (736mm) 31 1/2"
(800mm)
32 1/2"
(826mm)
L29" (736mm) 31 1/2"
(800mm)
32 1/2"
(826mm)
L
K
JB
C
B
A
F
FLOOR
(Or mantel base thickness)
Fig. 1 Fig. 2
2.3 framing

A. Remove the securing screw from the electrical cover plate, located on the right hand side of the fireplace.
B. Add an electrical box connector and feed the supply wires through the 7/8" (22mm) hole.
C. Separate the black, white and green wires that have the wire nuts on them.
D. Remove the wire nuts and secure the black wire (power L1) to the black (power L1) lead of the power
supply. Connect the white wire from the unit to the white (neutral) wire from the power supply. Connect
the green wire to the ground wire.
E. Resecure the cover plate.
EN
W415-1662 / B / 02.18.20 11
installation
GREEN
BLACK
WHITE
HARD WIRING CONNECTION
If it is necessary to hard wire this appliance, a qualified electrician must remove the cord connection, and wire the
appliance directly to the household wiring. The wire and power supply breaker must rated for 120V minimum 15
Amps.
This appliance must be electrically connected and grounded in accordance with local codes, if hard wired. In the
absence of local codes, use the current CSA C22.1 CANADIAN ELECTRICAL CODE in Canada or the current
ANSI/NFPA 70 NATIONAL ELECTRICAL CODE in the United States.
GREEN
BLACK
WHITE
NOTE: There are 3 wires from the fireplace junction; white (neutral), black (power L1) and green
(ground) that connect to 120V power supply (breaker panel), see below.
White, Green and
Black wires:
Connect to 120V
power supply.
2.3.1 hard wiring installation
* NEFB29HG ILLUSTRATED
!WARNING
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electric appliance.

NOTE: To aid with moving the appliance, leave enough wire so that the appliance can be removed
from the enclosure without disconnecting the power supply. If servicing, shut off power supply.
Fig. 1 Fig. 2
BLACK
WHITE BLACK
WHITE
4
6
1
1
-
:
1
0
8
&
3
+
6
/
$
5
*
0
/
'
*
3
&
1
-
"
$
&
GREEN
GREEN
(L1)
(N)
(G)
WIRE NUT
W415-1662 / B / 02.18.20
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12
installation
2.3.2 appliance installation
A. With two people, lift the appliance up and insert into the opening, keeping a 3/8" (9.5mm) space between
the appliance and floor base in order to not scratch the floor surface. Do not push or slide the bottom of
the appliance on the floor base, see Figure 1.
B. Set the appliance down and into place, see Figure 2.
C. If the appliance does not sit flat on the floor or mantel base, apply a shim (not supplied) under the nylon
pads and adjust until level.
MANTEL
TABLETTE
APPLIANCE
APPAREIL
STEP 3: SET APPLIANCE
ÉTAPES 3: RÉGLÉ APPAREIL
MANTEL
TABLETTE
APPLIANCE
APPAREIL
1/4"
STEP 1: LIFT
ÉTAPES 1: SOULEVER
STEP 2: INSERT
ÉTAPES 2: INSÉREZ
DO NOT SLIDE APPLIANCE
NE GLISSEZ PAS L'APPAREIL !!
MANTEL MANTEL
F
NOTE: This appliance is equipped with nylon pads located on the bottom four corners. To prevent
damaging the base of the mantel, carefully lift the appliance into the mantel while avoiding contact
with the front edge of the mantel base.

POWER Turns the appliance ON/OFF.
FLAME & EMBER LIGHT
CONTROL
HEATER CONTROL
DECORATIVE LIGHT
(CEFB27/29H ONLY)
TIMER
TEMPERATURE
CONTROL
Controls Flame brightness and the Ember Light.
5 Settings: Flame & Ember off (FO), Ember on but Flame
off (LL), small Flame & Ember (F1), medium Flame &
Ember (F2), brightest Flame and Ember (F3).
Turns the Heater and Blower ON/OFF.
4 Settings: Heater & Blower off (HO), Blower on (BL), low
heat (H1), high heat (H2).
Controls Decorative Light settings.
4 Settings: Decorative Light off (do), white colour (d1),
auto-cycle from White / Orange / Blue / Orange-Blue /
White-Orange / White-Blue (d2), lock to desired colour
(d3). It will take 8.5 seconds to switch between colours
(on d2 setting).
Timer can be programed to run appliance for specific
lengths of time (30mins. minimum to 6hrs maximum).
Press and hold the Timer button for 5 seconds. This
will change the button to Temperature Control, or vice
versa. There are 7 temperature settings (61°F, 64°F, 70°F,
75°F, 81°F, 85°F and OFF)
F° / C° SWITCH Hold 5
seconds
To change temperature format, Fahrenheit or Celsius.
Press and hold the Flame button for 5 seconds.
HEATER LOCK Hold 5
seconds
Heater button can be locked or unlocked by holding the
Heater button for 5 seconds.
Hold 5
seconds
EN
W415-1662 / B / 02.18.20 13
operating instructions
3.0 operating instructions
Once the appliance has been plugged into a grounded electrical outlet or hard wired to a dedicated 120V power
supply, it is ready to operate.
ATTENTION: Ensure the house circuit breakers for the power supply are turned on. When initially
connecting the appliance into a power source the unit will perform an LED check. The unit will flash on
and off for 5 seconds.
The Control Panel is located on the top front of the appliance.
3.1 operating control panel

W415-1662 / B / 02.18.20
EN
14
operating instructions
3.2 operating by remote control
A. The power button can be used to turn the appliance on/off. Pressing this
button activates the power to the appliance. Pressing the power button
again will turn off the appliance. The ember and log will fade after 4 seconds
after turning off the appliance.
B. To adjust the flame brightness and ember log light, press the flame button
. There is one ember log light and three flame brightness levels to cycle
through and then an off setting ( LL, F1, F2, F3 and then F0).F3 is the
brightest flame level, LL is the ember log light only.
C. To control the thermostat function press the thermostat button . There
are 7 temperature settings (61°F, 64°F, 70°F, 75°F, 81°F 85°F and off). The
default setting will display Fahrenheit. Press the thermostat button to cycle
through the settings. Once you have selected the desired temperature the
heater will automatically operate until that temperature is reached. When
the room temperature is 2 degrees lower than the temperature setting, the
heater will turn on.
D. To activate the heater and blower, press the heater button , the blower
will turn on. Press the heater button again to set desired low or high heat
temperature; press the heater button again to turn off the heater.
E. The timer controls all operating modes of the appliance. To activate the
timer, press the timer button , the icon will illuminate and the time will
appear on the LED display. To choose the desired time, continue to press
the timer button, there are 8 settings (30mins,1h, 2h, 3h, 4h, 5h, 6h and off).
The fireplace will turn off at the setting time.
F. To activate the decoration light, press the light button .There are
three settings to cycle through and then an off setting (d1, d2, d3 and then
d0). d1 white colour, d2 colour cycles from White / Orange / Blue / Orange-Blue / White-Orange / White-
Blue. It will take 8.5 seconds to switch from one colour to the next when in d2 setting, d3 will lock to a
desired colour.
G. To turn off the appliance, press the power button once on the remote, or press the power button once on
the control panel on the unit.
NOTE: This hand held remote control must remain within 6 meters or 19 feet of the appliance to be
effective.
NOTE: When operating the remote control, it must be directed towards the front center of the appliance.
!WARNING
• To avoid danger of suffocation, keep the packaging bag away from babies and children. Do not use in cribs,
beds, carriages, or play pens. This bag is not a toy. Knot before throwing away.

EN
W415-1662 / B / 02.18.20 15
finishing
4.0 finishing
4.1 glass door removal and installation
A. Remove the 4 screws off the appliance, as shown.
B. Remove the glass front and place on a soft non-abrasive
surface.
C. Reverse these steps to reinstall the glass front.
SCREW
4.2 placing glass media
A. Remove glass door, see "GLASS DOOR
REMOVAL AND INSTALLATION" section.
B. Sprinkle glass media evenly onto PVC tray.
Ensure glass media stays within the media tray
cavity.
NOTE : Extra glass media supplied. Use only
desired amount.
Do not allow children near glass media.
!WARNING
• Power supply service must be completed prior to finishing to avoid reconstruction.
• Heat vents and air openings cannot be covered in any circumstances.
!WARNING
• Glass may be hot. Do not touch glass until cooled.
• If equipped with door latches that are part of a safety system, they must be properly engaged. Do not
operate the appliance with latches disengaged.
• Facing and/or finishing materials must not interfere with air flow through air openings, louvre openings,
operation of louvres, or doors/access for service. Observe all clearances when applying combustible
materials.
• Before door is removed, turn the appliance off and wait until appliance is cool to the touch. Doors are heavy
and fragile so handle with care.

W415-1662 / B / 02.18.20
EN
16
finishing
4.3 glass media ember bed assembly removal
SCREW
EMBER
BED
* NEFB27HG ILLUSTRATED
A. Remove glass media from ember tray.
B. Remove the 4 screws, as shown.
C. Lift ember bed up from the appliance
and remove.
SCREW

EN
W415-1662 / B / 02.18.20 17
wiring diagram
5.0 wiring diagram
PLUG /
FICHE
FAN /
SOUFFLERIE
MOTOR /
MOTEUR
AC-N
AC-L
RLY1 RLY2 RLY3 RLY4
NTC
OUTOUT
OUT
IN
#7
#8
#5
#6
#2 #4
#14
#1
#9
#3
#11
#12
#13
#10
#15
CARTE DE CIRCUIT
IMPRIMÉ
MAIN PCB BOARD /
DECORATION /
DÉCORATION
L
N
G
WIRE NUT /
CONNECTEUR
DE FILS WIRE NUT /
CONNECTEUR
DE FILS
WIRE NUT /
CONNECTEUR
DE FILS
HEATER 700W2 /
CHAUFFERETTE 700W2
HEATER 700W1 /
CHAUFFERETTE 700W1
THERMAL CUT-OFF / COUPURE
THERMIQUE
DECORATION LIGHT (OPTIONAL) /
DECORATION DE LUMIÈRE(OPTIONNEL)
700W1 700W2 MOTOR /
MOTEUR
FAN /
SOUFFLERIE
T-FUSE /
FUSIBLE
FLAME /
FLAMME
DISPLAY CN3 /
AFFICHAGE
TEMPERATURE
SENSOR /
CAPTEUR DE
EMPÉRATURE
CONTROL PANEL BOARD / PANNEAU DE CONTRÔLÉ
FLAME LED LIGHT / LUMIÈRE DEL DE FLAMME
#1 EMBER BED LED /
LIT DE BRAISES DE DEL #1
W385-2157
#2 EMBER BED LED /
LIT DE BRAISES DE DEL #2
!WARNING
• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service
and repair this electrical appliance.

W415-1662 / B / 02.18.20
EN
18
replacement parts
For after sales service, please call 1-866-820-8686
6.0 replacement parts
!WARNING
• Failure to position the parts in accordance with this manual or failure to use only parts specifically approved
with this appliance may result in property damage or personal injury.
Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can
be ordered through your Authorized dealer / distributor.
For warranty replacement parts, a photocopy of the original invoice will be required to honour the
claim.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
Parts, part numbers, and availability are subject to change without notice.
Parts identified as stocked will be delivered within 2 to 5 business days for most delivery
destinations.
Parts not identified as stocked will be delivered within a 2 to 4 week period, for most cases.
Parts identified as ‘SO’ are special order and can take up to 90 days for delivery.

EN
W415-1662 / B / 02.18.20 19
replacement parts
NOTE: Care must be taken when removing and disposing of any broken glass or damaged
components. Be sure to vacuum up any broken glass from inside the appliance before operation.
REF. PART NO. DESCRIPTION 1 2 3 4 5 6 7 8
REF. PART NO. DESCRIPTION
11
ITEMS MAY NOT APPEAR EXACTLY AS ILLUSTRATED
FRONT GLASS (W/ MOUNTING BRACKET)
G010-0079-SER W405-0042
-SER
W010-3934
-SER
G010-0084
-SER
G010-0080
-SER
PLASTIC FLAME PANE
L
BLOWER & HEATER ASSEMBL
Y
FLAME LED
REFLECTOR
REMOTE CONTROL TRANSMITTER FRONT HEADER SYNCHRONOUS MOTOR G190-0005-SER PCB BOARD, MAIN
31
14
15
12
13
CONTROL PANEL, NEFB29H
32
CONTROL PANEL BOARD
33
3
4
35
3
637 8910
13 14 2217
G750-0032-SER WIRE ASSEMBLY
10 G405-0011-SER EMBER BED LED
9TEMPERATURE SENSOR
16
G405-0007-SER NIGHT LIGHT LED
18
17
18
W497-0028-SER MEDIA TRAY
MKGT
-SER
MEDIA KIT, TOPAZ GLASS (1LB)
12
G510-0002-SER BUMPER, PLASTIC
315 316
19 W285-0002-SER FUSE 2 Amp
11
19
STOCKED STOCKED
YES
YES
YES
YES
YES
YES
YES
YES YES
YES
YES YES
YES
YES
YES
YES YES
YES
YES
G190-0006
-SER
G105-0006
-SER
W010-3145
-SER
W435-0059
-SER
G660-0005-SER G190-0004-SER
6.1 NEFB24HG overview

W415-1662 / B / 02.18.20
EN
20
replacement parts
REF. PART NO. DESCRIPTION 1 2 3 4 5 6 7 8
REF. PART NO. DESCRIPTION
11
ITEMS MAY NOT APPEAR EXACTLY AS ILLUSTRATED
FRONT GLASS (W/ MOUNTING BRACKET)
G010-0079-SER
W405-0042
-SER
PLASTIC FLAME PANE
L
BLOWER & HEATER ASSEMBL
Y
FLAME LED
REFLECTOR ASSEMBLY
REMOTE CONTROL TRANSMITTER
FRONT HEADER SYNCHRONOUS MOTOR
G190-0005-SER
PCB BOARD, MAIN
31
14
15
12
13
CONTROL PANEL, NEFB29H
3
2
CONTROL PANEL BOARD
33
3
4
35
3
63
78910
13 14 2217
G750-0032-SER
WIRE ASSEMBLY
9
TEMPERATURE SENSOR
16
G405-0007-SER
NIGHT LIGHT LED
18
17
18
W497-0027-SER MEDIA TRAY
MKGT
-SER
MEDIA KIT, TOPAZ GLASS (1LB)
12
G510-0002-SER
BUMPER, PLASTIC
315 316
19 W285-0002-SER
FUSE 2 Amp
11
19
STOCKED STOCKED
20
10 EMBER BED LED 20
W405-0041
-SER
#2 EMBER BED LED
YES YES
YES
YES YES YES
YES
YES YES YES
YES
YES
YES YES YES YES
YES
YES YES
YES
W010-3933
-SER
G010-0085
-SER
G010-0080
-SER
G190-0006
-SER
G105-0007
-SER
G010-0082
-SER
W435-0059
-SER
G660-0005-SER G190-0004-SER G405-0011-SER
NOTE: Care must be taken when removing and disposing of any broken glass or damaged
components. Be sure to vacuum up any broken glass from inside the appliance before operation.
6.2 NEFB27HG overview