NatComm CRU4 User manual

CRU4
USER GUIDE
For Technical Assistance
Please Phone: [phone]

Page 2 National Communications
REGULATORY INFORMATION
About Telephone Call Recording
It is an offence, under theTelecommunications (Interception)Act 1979, to
record a telephone call without both parties knowledge.
There is also State and Territory legislation relating to the recording of
communications over the Telecommunications network which should be
adhered to by the user of this equipment.
A document entitled ‘Telephone Recording Guidelines’, written by the
Australian Communications Industry Forum (ACIF) is saved to the enclosed
CD. This document provides information and recommendations regarding
telephone call recording and the acceptable methods of advising the other
party. You should read this document to ensure that you comply with
appropriate state and federal regulations. This document also provides
contact details (AppendixA) for Federal, State and Territory departments
responsible for Telephone Call Recording, should you require further
clarification or assistance.
ACIFrecommend thatyou provideORAL notificationby automaticor manual
meansBEFORE youcommence recording.ACIFalso advisethat youshould
cease recording if requested by the other party.
CRU4 has the ability to provideAutomatic ORAL notification using the ‘Play
Then Record’facility.Asample advisory message is saved to your supplied
CD. This is the method recommended byACIF.
CRU4 can also inject ‘recording tones’ into the telephone call, at intervals
of15seconds,whenevercallsare being recorded. However, ACIF advise that
this method of advising that a call is being recorded is now considered
obsolete. A small slide switch located next to the power input is used to
Enableor Disable these recording tones.
To DISABLE the injection of call recording
tones when recording calls, you should set your
Slide Switch to the Left Hand side.
To ENABLE the injection of call recording tones when recording calls,
you should set your Slide Switch to the Right Hand side.

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PACKING LIST
Beforecommencinginstallation, please ensurethe following itemshavebeen
providedwithyourunit.
DESCRIPTION QTY
CRU4CALLRECORDUnit 1
CRS Voice Record Software CD 1
12VAC Plug Pack (Power supply) 1
Double adaptor unit 1
Handset Connection Cables 2
1) one cable has a straight through connection
2) this alternative cable has a crossed connection,
with a white band on one end (is required for some handsets)
PC Connection Cable 1
This cable has AUDIO and COM port plugs.
This cable connects CRU4 to :
1) the PC ’Line In’ or ‘Mic’ facility
2) the PC ‘Speaker Output’ facility
3)the PC ComPort
USB to Serial Adaptor 1
For PC’s which do not have a spare PC Comm (Serial) Port
This cable connects to the PC Comm (Serial) Port
connector of the above PC Connection Cable so
that you can connect to a USB port instead of a
Comm port. Note; you may need to load a device
driver for this accessory from the supplied CD.

DESCRIPTION
Our CRU4 CALL RECORD UNIT is designed to provide powerful and
cost effective PC BASED ‘PersonalTelephone Call Recording’facilities,
for professional users, when used in conjunction with a PC.
CRU4 can be connected to ANY telephone handset including those
used with ALL PABX, Commander, VOIP or Residential telephones. It
can even connect to a headset.
It is also designed to connect to a PC fitted with a SOUND CARD and
a SPARE Serial (COM) port or a SPARE USB port.
Telephone Call Recordings can be started and stopped, at any time, by
selecting the RECORD and STOP icons on the supplied CRS software.
Recorded calls are saved in MP3 format, which minimises memory usage
and facilitates easy replay, storage and email transfer. These ‘files’can
be individually named, auto-named or stored by time and date, in a
nominated folder located on a local or networked drive. Previous
recordings can be recalled and replayed to telephone callers as required,
emailed or archived to a CD or other permanent storage medium.
You can play an ‘advisory message’, or inject ‘recording tones’ into
the telephone call, to advise your callers that the call is to be recorded.
Please refer to page 2 for further information about the use of these
facilities.
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WINDOWS 7 USERS
If you are using Windows 7, then you will need to CHANGE the folder
that your call recordings are stored to after installation of the CRS4
software. Failure to do so will cause files to not be saved.
The default installation folder for your CRS4 software is :
c:\Program Files\RecordSoftware.
The default destination folder for your recordings is:
c:\Program Files\RecordSoftware\MP3Store
Please change your destination folder for your recordings to any
folder outside of the “Program Files” folder (see page 15).
e.g.,c:\CRU4Recordings
If your recordings are of an important nature, we suggest that you
make your destination folder on your server to guarantee that your
files are backed up during your normal backup process.

PC REQUIREMENTS
OPERATING SYSTEM
The supplied CRS software is designed to operate on a Windows based
PC, running Windows 95 or later. It is not designed for operation onApple
Macintosh based computers.
If you are using the Windows 7 operating system, please refer to page
4 for important information.
SOUND CARD
The PC must be fitted with a Sound Card, which is required for use with our
CRS Call Recording Software. CRS has the ability to output call recordings
and other MP3 based audio to your telephone handset. For this reason,
your PC speakers should be disconnected. If audio is not required to be
played back into your handset, you can leave your speakers connected
and not connect the GREEN connector of the CRU4 cable. You can also
install a second sound card to your PC, for use with CRU4 if you wish to
maintain normal use of your original sound card.
SPARE COM PORT or USB PORT
The PC must be fitted with a spare COM port or USB port. If a spare COM
port is not available, you should use the supplied USB to SERIAL (COM)
Port adaptor, which will convert an existing USB port to a Serial COM port.
Note : You may need to load a driver for this accessory from the CD supplied
with this kit.
INSTALLATION OVERVIEW
A) CONNECT TO YOUR TELEPHONE HANDSET
B) CONNECT TO YOUR PC WITH SUPPLIED CABLE
C) CONNECT POWER
D) INSTALLTHE CRS SOFTWARE
CRU4 MUST BE INSTALLED BEFORE THE CRS SOFTWARE
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Page 6 National Communications
INSTALLATION PROCEDURE
A. TELEPHONE HANDSET CONNECTION
1) Disconnect the ‘curly cord’ telephone handset cable from the point where
it connects to the telephone.
2) Connect this cable to the supplied DoubleAdaptor unit.
3) Connect the short cable of the Double Adaptor unit to your telephone,
where the ‘curly cord’ was previously connected.
4) Locate the supplied telephone cable without the white band at one end,
andconnect itto the other outlet of the DoubleAdaptorunit. Note - depending
onyour handsetcurly cord configuration, you may need to use thealternative
supplied cable with the white band. You will need to do this if you cannot
hear the other party in a call recording. See details on page 17.
5) Connect the other end of this cable to the port labelled HANDSET
CONNECTION on the CRU4.
B. PC CONNECTION
1) Connect the supplied PC cable to your PC as follows :
The BLUE audio connector should plug into the LINE IN port of your PC.
This is often colour coded in blue. If there is no LINE IN port, connect it to
the MIC port (usually pink). Note - If you have to use the MIC input, you
should carefully implement the recommendations made on page 19.
TheGREEN audio connector should plug into theAUDIO OUT or SPEAKER
port of your sound card (usually colour coded green).
Note - If you currently have speakers connected in this socket, you should
remove the speaker connection (refer to SOUND CARD page 5).
The 9 PIN COM connector should connect to a spare COM (Serial) port of
your PC, then tighten the ‘locking screws’.
If your PC does not have a spare COM (Serial) port, then you should connect
the supplied USB to SerialAdaptor (see page 3) to the PC Cable and also
toa spareUSB port of your PC. NB: The device driver is located on the supplied CD.
2) Connect the other end of this cable to the port labelled PC CONNECTION
on the CRU4 unit.
3) Connect the supplied 12V power pack to CRU4 and turn it on.

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INSTALLATION DIAGRAM
Adaptor
Supplied
12V Power Supply
Cable Supplied
USB Port

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CRS SOFTWARE INSTALLATION
1. Insert the CD into your CD drive.
2. Open windows explorer and select your CD drive.
3. Double Click the file ‘setup.exe’.
4. The CRS program will begin to load.
You can now select or deselect options to load the program into your
start up folder and also your desktop.
It is recommended that you leave both options selected, as the
program will then be loaded ready for use each time you start up
your PC and also it will be available for opening from your desktop
should you need to close it.
5. Follow the prompts until the installation is complete.
6. Run the CRS program clicking the CRS icon on your desk top.
You will need to accept the licence agreement to continue and the
program will now load.
7. With the software program loaded, and the supplied serial cable
connectedto both CRU4 andaPCSerial COM port, yourCRSprogram
should open and the COM port used to connect CRU4 should have
been automatically detected and displayed.
If a COM port number is not displayed click, Find Com Port.
If a COM port number is still not displayed, you have a problem with
yourCOMport and you should usetheUSBtoSerial COM port adaptor
instead, as described on page 6.

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8.You must now advise the CRS software
where the telephone call input is connected.
Select Line In from the drop down box
or
Select Mic
(if the Microphone Input has been used)
9. You are ready to TEST your Call Recording Software :
a) Pick up your handset and then press the
RECORD icon.
b) Speak into your handset for a short period
and then press the STOP icon.
c) Press the PLAY icon and you should now hear the recoding play back
into your handset. If you can hear yourself and the telephone dial tone,
and the volume is correct proceed to page 10.
If your cannot hear ANYTHING
Or the volume needs adjusting :
i) OPEN ‘Windows Mixer’.
ii) Adjust the slide bars for Volume and Line In (or Mic) until the correct
level is achieved.
iii) Deselect any Mute settings
that are ticked.

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If you can only hear YOURSELF : Your curly cord handset
uses a different wiring configuration. You should exchange
the telephone cable connected to the handset port of your
unit (use the cable with a white band on one end) Page 6 -
Section A - point 4.
If you cannot hear yourself : please adjust the BLUE
Volume Control. This facility will
increase the volume of
the local party only (ie it
will increase the volume
of your voice only).
Note - You can adjust the RECORD
and PLAYBACK volumes by using the
slide bar on either the CRS program
or in Windows Mixer.
If you are still having problems :
1) Check that you have correctly followed all HARDWARE
INSTALLATION instructions as detailed on page 6.
2) Check that you have correctly followed all SOFTWARE
INSTALLATION instructions as detailed on page 8-9.
3) Check that your SOUND CARD is functioning CORRECTLY
by removing the GREEN connector of the CRU4 PC cable and
connecting speakers to this output. If your sound card is set
up correctly, you will be able to play music through your
speakers.
4) In the event you are continuing to experience problems, please
call National Communications for technical support on :
Ph : 07 5596 5128.