Section 5 - Warranty
National Flooring Equipment Inc. (referred to as “The Company”) warrants that each new unit manufactured by
The Company to be free from defects in materials and workmanship in normal use and service for a period of
twelve (12) months from date of shipment from The Company to the end user. If shipment to end user is from a
Distributor, The Company may honor warranty for up to 15 months from initial shipment from the Company if the
end user can provide documentation of receipt date. Accessories or equipment furnished and installed on the
product by the Company but manufactured by others, including but not limited to: engines, motors, electrical
components, transmissions etc., shall carry the accessory manufacturers own warranty. Battery warranties are
prorated over the warranty period. Customer is responsible for the inspection of equipment or parts upon
delivery. Freight damages are excluded from this warranty.
The Company, at its determination of defect, will repair or replace any product or part deemed to be defective in
material or workmanship within specified warranty time period. All product determinations and / or repairs will
take place at The Company repair facility or at a certified warranty location designated by The Company. The
Company will coordinate and be responsible for all freight expenses associated with valid warranty claims. Freight
and shipping expenses associated with abuse or misuse will be back charged to the Distributor/Customer. The
Company reserves the right to modify, alter or improve any part / parts without incurring any obligation to replace
any part / parts previously sold without such modified, altered or improved part / parts. In no event shall the seller
or manufacturer of the product be liable for special, incidental, or consequential damages, including loss of profits,
whether or not caused by or resulting from the negligence of seller and / or the manufacturer of the product
unless specifically provided herein. This warranty shall not apply to any products or portions there of which have
been subjected to abuse, misuse, improper installation or operation, lack of recommended maintenance,
electrical failure or abnormal conditions, and to products which have been tampered with, altered, modified,
repaired, reworked by anyone not approved or authorized by the Company or used in any manner inconsistent
with the provisions of the above or any instructions or specifications provided with or for the product. Any and
all unauthorized onsite warranty work conducted by unauthorized personnel or any outside person(s), is not
covered by The Company unless the work has been pre-authorized by a predetermined manufacturer
representative. This warranty excludes wearable parts and/or consumables.
Defective or failed material or equipment shall be held at the purchaser’s premises until authorization has been
granted by The Company to return or dispose of defective products. Products returned to The Company for
inspection must be returned with a manufacturer authorized Return Material Authorization (RMA), and must be
packaged to The Company’s specifications to avoid damage during shipment. Any unauthorized return of
equipment will be declined at the dock by The Company. Any non-approved items returned with approved
returned items are subject to rejection and will not be credited. Credit will be issued for material found to be
defective upon The Company’s inspection based on prices at time of purchase.
TO OBTAIN SERVICE CONTACT NATIONAL FLOORING EQUIPMENT, INC. TOLL FREE AT 800-245-0267 FOR
A REPAIR AUTHORIZATION NUMBER. COD FREIGHT RETURNS WILL NOT BE ACCEPTED. FREIGHT
COLLECT SHIPMENTS WILL NOT BE ACCEPTED. WARRANTY REPAIRS MUST BE ACCOMPANIED BY DATE
OF PURCHASE RECEIPT AND A RETURN/REPAIR AUTHORIZATION NUMBER.
RETURN/REPAIR AUTHORIZATION NUMBER:
MACHINE SERIAL NUMBER:
