Neato Robotics botvac connected Operating manual

Neato Troubleshooting and Maintenance Sheet for Botvac Connected
Botvac Connected not charging
If your Neato is not charging, please follow the steps below.
• Please make sure there is power to the power outlet the charge base is
plugged into. Sometimes your power may be off with a light switch.
• Clean the two charge bars with a dry cloth and make sure they are clear.
• Make sure the cable that is connected to the back of the charge base is
completely pushed in.
• Try another power outlet or connect your charge base directly to the wall and
not the power strip to see if the Neato charges.
• Please wait. It may take Neato up to a minute to display anything on the
screen or the lights around the buttons. If no acti ity, click on the home button
to start and make sure the on/off switch is in the on position inside the Dust Bin.
Please press OK to continue with
number code
• Located on top of your Neato inside of the round turret there are two lenses.
These lenses are how your Neato maps out a room.
• Use a Q-tip to spin the turret under the co er 5 times to the left and 5 times to
the right. Please do not stick the Q-tip inside of the lenses!
• Please take a can of compressed air and clean the lenses with short quick
bursts at least 15 centimeters away.
• Next, while your Neato is off the charge base, try Power Cycling your Neato by
pressing and holding the start button for 30 seconds. The lights on the Neato
will now turn off. Please wait up to a minute for Neato to turn on.
Please Clear my Path with number code
• This error may be a number of things including your Neato needing to be
cleaned and maintained (see back side or next page), or it may be the
en ironment in your house.
• Please make sure your Neato is free from any location if it was stuck or if
anything was stuck in the wheels or brush.
• Make sure there is nothing pre enting the robot from mo ing forward (e.g.,
obstacles, it is tangled in cords, robot is not flat on floor)
• Make sure nothing in the en ironment has changed since the robot started
cleaning (e.g., furniture mo ed, robot mo ed to different room)
• Make sure the screen sticker that came with the robot has been completely
remo ed.
• If the error persists, while Neato is away from the Charge Base please try
Power Cycling your Neato by pressing and holding the start button for 30
seconds. The lights on the Neato will now turn off. Please wait up to a minute
for Neato to turn on.
Connecting Your Neato Robot
Follow these quick steps to get your Neato Connected robot set up and connected.
By doing so, you get access to an extended set of features ia the Neato app on
your smartphone or tablet.
• Follow the steps in the quick start guide to set up and charge your robot.
• You will need 2 additional items for connecting your robot:
•Your smartphone or tablet
•The name and password for your 2.4 Ghz Wi-Fi network
• Download the Neato app to your smartphone or tablet from
or
• Open the Neato app and create a Neato account. You will also need to erify
your account ia the email sent to your inbox after creating your account.
• Follow the steps in the Neato app to CONNECT YOUR ROBOT During this step,
the Neato app will guide you through connecting your robot
Issues still?
• Watch the How-To Video for connecting your Neato Robot at
www.NeatoRobotics.com/Support
• If you ha e tried at least 1 time to connect your robot, before you
repeat the process, you need to R MOV N TWORKS:
oUse the Control Panel on your robot (LCD screen and
buttons) and select M NU/SUPPORT/WIFI/Remove
Networks
oTry the CONNECT YOUR ROBOT process again in the
Neato app and see if the robot connects. Sometimes
you need to do this a few times for the connection to
be successful.
If you still are ha ing issues, please contact Neato Customer
Care, Email us at [e-mail], Call
us at the phone number below or Chat with us at
www.NeatoRobotics.com and we will assist you. We also ha e
some helpful ideos at https://neatorobotics.com/how-
to/ ideos/
Country Support Phone
Austria [phone]
Denmark [phone]
Finland [phone]
France [phone]
Germany [phone]
Iceland [phone]
Ireland [phone]
Italy [phone]
Netherlands [phone]
Norway [phone]
Spain [phone]
Sweden [phone]
Switzerland [phone]
United Kingdom [phone]

Your Robot Needs Regular Maintenance for Optimal Performance
Filters
• Filters should be cleaned on a regular basis
and replaced e ery 1-2 months. After e ery
cleaning, empty the dirt bin and tap your filter
against the side of a trash bin to release the
dirt and debris from the filter.
• Using Neato’s cleaning tool, swipe the comb
o er the pleats of the Neato High-Performance
Filter and brush away debris into a trash bin. If
you ha e a Standard Filter or Ultra
Performance Filter, you can gently brush the
filter with the comb’s teeth to remo e debris
from the filter material. (If you do not ha e a
cleaning tool, you can carefully use a
toothpick instead.)
• After e ery few cleanings, you may want to
use a handheld acuum to remo e the dirt
from the filter.
• Do not clean the filter with water or soap. This
will reduce the performance of the filter.
Brushes
Clean your brush frequently to reduce build-up of
any debris, hair, etc.
• Remo e the brush from your Neato robot.
• Using the safety cutting blade on the cleaning
tool, cut any debris (hair or fiber) that is
tangled around the brush. Align the cleaning
tool’s safety cutting blade between the brush
blades with the safety cutting blade under the
hair and fiber. Push the tool away from you
along the length of the brush to cut the hair
and fiber. Then, use the comb to pull the
excess debris off of the brush.
• If you do not ha e a cleaning tool, you can
carefully use scissors to cut any wound up
debris by placing the scissors between the
blades.
Batteries
By following a few simple rules, you can help
extend the life of your robot’s battery.
• Keep Neato on its charge base when not in
use – out of sunlight and heat, and on a flat
surface.
• Charge as soon as possible after discharging
the battery.
• Going on acation for an extended period?
Charge the Neato fully and remo e from
charge base. Next, turn off the on/off switch
inside the dust bin area. When you want to use
your Neato robot again, turn the switch on and
place on the charge base. After fully charged
you are able to run your Neato.
• Some types of batteries naturally degrade
o er time. Depending on usage of your Neato
robot acuum, at some point you may notice
that your robot’s runtime is shorter. If this
happens, it may be time for new batteries. To
purchase any Genuine Neato accessories such
as batteries, filters and brushes, please isit
www.neatorobotics.com/where-to-buy for a
list of our certified resellers in your region.
Be sure to use Genuine Neato accessories. Using
unauthorized 3
rd
party accessories may oid your
warranty.