Neato Robotics BOTVAC D5 CONNECTED Installation guide

Troubleshooting FAQ
Sometimes my Neato Robot spins in circles. Is everything okay?
Most likely the wall sensors are blocked. Take a clean, soft cloth or a cotton swab to wipe the
sensors on the side on the robot.
We recommend cleaning all sensors regularly: how often depends on the amount of dirt and
debris in your home. For example, if you have pets, we recommend cleaning the sensors once a
month.
What if the Neato Robot accidentally comes off the charging base?
If accidentally knocked off of its charge base the robot will try to reconnect. If it doesn’t make a
successful connection, place it on its charge base.
Is it normal that my robot occasionally blinks “charging” even when it’s unused and fully
charged?
The unit blinks green when charging.
As it sits on the charger, the robot is consuming a little power in its standby state. When the
battery drops enough, charging resumes for a brief time to top the battery back up, again
flashing the LED.
Neato Robot won’t return to charge base or gives error “Cleaning suspended while charging”
in middle of room
Behaviors
·The robot won’t return to its charge base
· Erratic behavior (won’t clean the entire room)
·Gives the message “Cleaning suspended while charging” when it’s not connected to the
charge base
Troubleshooting
1. Make sure your robot is not on the charge base
2. Shut down the robot by going to MENU > Support > ShutDown
3. If the robot gives the error message “I can’t shut down while I am connected to power”
please contact Neato Customer Care
Sometimes my Neato Robot makes a loud noise. What does this mean?
Hair wrapped around the brush bearings sometimes causes the robot to make a high pitched
sound. See below for instructions on how to clear the bearings.

What if my Neato Robot can’t find its charge base?
If you start your robot from its charge base, or if it passes the base during cleaning, Neato will
find the charge base when it needs to recharge or finishes cleaning.
If you start the robot away from its base, it finds the charge base when it passes during
cleaning. If it cannot find the base, Neato returns to the spot where it started.
Find out more about the ideal location for your charge base in the Getting Started section of
this Support Center.
My Neato Robot doesn’t always find its charge base. What can I do?
If you start a cleaning cycle with the robot from its charge base –or if it passes the base during
cleaning –Neato will find the charge base when it needs to recharge or finishes cleaning. If you
start the robot away from its base, it identifies the charge base when it passes it during cleaning
and will return when complete. If it cannot find the base, it will return to the spot where it
started.
When you start Neato from the charge base, make sure the base is flat on the floor, with
enough room around it (three feet on the front, left and right sides). Put the base in an open
and visible area, where the robot can “see” it. Avoid direct sunlight and thick carpeting that can
cause the base to lean and make contact difficult.
Lastly, try putting the charge base in a new location or two. If the problem continues, contact
Neato Customer Care at [email protected].

Sometimes my Neato Robot climbs up the charge base. Why?
Occasionally, the robot does not make charging contact and keeps driving backwards.
To fix, clean the charging contacts on the back of the robot as well as on the front of the
charging base with a soft cloth. Make sure the base is flat on the floor and that both contacts
on Neato’s back touch the power strips on the base.
To see if you fixed the problem, let the robot clean a room and dock when complete.
My robot is out of warranty. How can I have it repaired?
If your robot is out of warranty, Neato recommends contacting an authorized repair facility.
In the United States or Canada, Funai is an authorized repair facility.
For all other countries, please contact the authorized partner where you purchased your
robot for assistance.
My Neato Robot does not detect boundary marker I put down. What can I do?
The boundary markers must be flat on the floor and not blocked or hidden under anything (e.g.,
thick carpet) for the robot to detect them.
If your robot continues having trouble detecting boundary markers, please click on chat icon for
assistance, or visit our Customer Care contact page for more options.
My Neato Robot fell down the stairs. What should I do?
First, make sure no dirt or debris is blocking the drop sensors on the bottom of the robot. Wipe
the sensors with a clean, soft cloth or cotton swab: clean the dirt from the windows of the
sensor. Start the robot again and continue cleaning.

If the robot continues to have trouble with stairs, you can lay boundary markers on the stairs,
especially if the stairs are covered with thick carpeting. Thick carpeting can affect the robot’s
navigation system.
We recommend cleaning the drop sensors regularly: how often depends on the amount of dirt
and debris in your home. For example, if you have pets, we recommend cleaning the drop
sensors at least once a month.
Sometimes my Neato Robot shakes from left to right. Is something wrong?
If the robot starts shaking while cleaning pause the cleaning cycle to see if the bumper is stuck.
Press the bumper on all sides until it moves freely and you hear a clicking noise, this means it’s
not stuck.
Resume cleaning or start a new cleaning cycle and make sure the behavior has stopped.
Sometimes the Neato Robot only goes half-way across an open floor and turns around. Why?
The robot cleans in sections. It may map the room into segments of 15′ x 15 ‘ or smaller, based
on the furniture and what it “sees” in the room. It cleans within those segments before
continuing on to the next segment. The robot continues to clean section by section until the
entire level of the home is clean. The robot will recharge mid-cleaning if it needs more battery
power to finish the cleaning.
My clock reset to 0:00. What happened?

If the battery charge is extremely low, the robot goes into shut down mode and the clock resets
to 0:00. Use SET CLOCK in the menu system on your display to reset the clock –and your
scheduled cleanings will still be there.
My Neato Robot isn’t cleaning on schedule. What can I do?
Make sure your robot is fully charged. Check the clock. If it the time shows 0:00, reset the clock
by following the instructions on the display.
Why does my Neato Robot sometimes stop and start by itself?
Debris around the dirt bin might be causing the bin to dislodge. As a safety feature, the robot
turns itself off when the dirt bin is not fully inserted —and continues cleaning when the bin is
back in its proper position.
Check to make sure the area is free of dirt and that the dirt bin is properly inserted into your
robot.
My Neato Robot bounces or vibrates while traveling across hard-surface floors. What does
this mean?
The squeegee on your Neato’s brush guard may be worn out. If you need to replace it, you can
purchase a new brush guard and squeegee combo through one of our partners here.
LCD Screen is Blank
The LCD screen on the robot is blank or not working properly. Please click the chat button
below or contact Neato Customer Care for troubleshooting.
In the European Union, LetMeRepair is an authorized repair facility
Territory
Contact Details
France
Tel.: [phone]
Email: [email protected]
www.letmerepair.fr
Territories
Contact Details
Germany
Austria
Switzerland
Belgium
Netherlands
Tel.: [phone]
Email: [email protected]
www.letmerepair.com

Territory
Contact Details
Luxembourg
Italy
Portugal
Eastern European
Countries
Territory
Contact Details
Spain
Nave 4 Complejo Industrial
Calle Conrado del Campo
Pol. Ind. Trevenez
29590 Málaga
Spain
Tel.: +34 952 / 179 479
Fax: +34 952 / 179 549
Email: [e-mail]
www.letmerepair.com
Territories
Contact Details
Sweden
Denmark
Finland
Tel.: [phone]
Email: [email protected]
www.letmerepair.com
Norway
Tel.: [phone]
Email: neato-
[email protected]
www.letmerepair.com
Country
Contact Details
England
Scotland
Wales
Northern Ireland
Ireland