NEC POWERMATE ES 5200 - SERVICE User manual

First Printing — February 1999
Copyright 1999
NEC Computer Systems Division
Packard Bell NEC, Inc.
1 Packard Bell Way
Sacramento, CA 95828-0903
All Rights Reserved
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The information disclosed in this document, including all designs and
related materials, is the valuable property of NEC Computer Systems
Division, Packard Bell NEC, Inc. (hereinafter “NEC CSD”) and/or its
licensors. NEC CSD and/or its licensors, as appropriate, reserve all patent,
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the extent said rights are expressly granted to others.
The NEC CSD product(s) discussed in this document are warranted in
accordance with the terms of the Warranty Statement accompanying each
product. However, actual performance of each such product is dependent
upon factors such as system configuration, customer data, and operator
control. Since implementation by customers of each product may vary, the
suitability of specific product configurations and applications must be
determined by the customer and is not warranted by NEC CSD.
To allow for design and specification improvements, the information in this
document is subject to change at any time, without notice. Reproduction
of this document or portions thereof without prior written approval of
NEC CSD is prohibited.
FaxFlash is a service mark and ToolTelligent is a trademark of NEC Computer Systems
Division, Packard Bell NEC, Inc.
NEC and PowerMate are registered trademarks of NEC Corporation, used under license.
All other product, brand, or trade names used in this publication are the trademarks or
registered trademarks of their respective trademark owners.

Contents iii
Contents
Using This Guide
Text Conventions...........................................................................xiii
Related Documents........................................................................xiv
1 Reviewing System Features
Front Features............................................................................... 1-2
System Controls and Lamps .................................................. 1-4
Diskette Drive A.................................................................... 1-6
Front Audio and USB Access................................................ 1-6
CD-ROM Drive..................................................................... 1-7
DVD-ROM Drive.................................................................. 1-7
PC Card Adapter ................................................................... 1-7
Tape Backup Unit.................................................................. 1-8
Zip Drive............................................................................... 1-8
Rear Features................................................................................ 1-8
External Connectors .............................................................1-10
Power Supply Features.........................................................1-12
Inside Features.............................................................................1-14
System Board.......................................................................1-16
Riser Board..........................................................................1-16
Chassis.................................................................................1-17
Stand ...........................................................................................1-18
Speakers ......................................................................................1-19
System Features...........................................................................1-19
Hardware..............................................................................1-19
Software...............................................................................1-20
Preloaded Operating System.........................................1-20
NEC OS Restore CD.....................................................1-21
NEC Application and Driver CD...................................1-21
Security................................................................................1-24
2 Setting Up the System
Cable Connections........................................................................ 2-2
Startup.......................................................................................... 2-3

iv Contents
Shutdown...................................................................................... 2-5
Power-Saving Operation............................................................... 2-6
System Care.................................................................................. 2-7
Protecting Your System From Damage.................................. 2-7
Keeping Your System in Good Condition.............................. 2-9
Moving or Shipping Your System.........................................2-10
More Information.........................................................................2-11
3 Configuring the System
Configuration Tools and Utilities .................................................. 3-2
CMOS Setup Utility...................................................................... 3-6
How to Start CMOS Setup..................................................... 3-7
How to Use CMOS Setup...................................................... 3-8
Main Menu............................................................................ 3-8
Standard CMOS Setup........................................................... 3-9
BIOS Features Setup ............................................................3-10
Chipset Features Setup .........................................................3-11
Power Management Setup ....................................................3-12
PNP/PCI Configuration Setup...............................................3-13
Load Setup Defaults.............................................................3-14
Special Features Setup..........................................................3-14
Integrated Peripherals...........................................................3-16
Supervisor Password ............................................................3-17
User Password......................................................................3-18
Save & Exit Setup................................................................3-18
Exit Without Saving.............................................................3-19
FLASH Utility.............................................................................3-19
NEC OS Restore CD....................................................................3-21
Introducing OS Restore Options ...........................................3-21
Choosing a Restore Program.................................................3-21
Launching the NEC OS Restore CD.....................................3-22
Auto Rebuild and Restore.....................................................3-24
Custom Rebuild and Restore.................................................3-26
Fixing the Operating System.................................................3-29
NEC Application and Driver CD..................................................3-30
Launching the Application and Driver CD............................3-30
Installing Software ...............................................................3-31

Contents v
NEC Help Center.........................................................................3-32
Installing the NEC Help Center ............................................3-32
Uninstalling the NEC Help Center........................................3-33
Resolutions for NEC VistaScan USB Monitors............................3-33
Jumper Settings............................................................................3-34
System Board Configuration Settings ...................................3-35
Setting Onboard VGA...................................................3-36
Clearing CMOS............................................................3-37
Setting the Power On Mode...........................................3-37
Changing a System Board Jumper Setting.....................3-38
NEC 32X CD-ROM Drive Jumpers......................................3-39
Zip Drive Jumpers................................................................3-39
Tape Backup Unit Jumpers...................................................3-40
4 Managing System Resources
System Management Tools ........................................................... 4-2
LANDesk Client Manager............................................................. 4-4
PC Health Indicator............................................................... 4-5
Managing Workstations ................................................. 4-5
Selecting the PC Health Meter ....................................... 4-6
Monitoring PC Health.................................................... 4-6
Inventory............................................................................... 4-7
DMI...................................................................................... 4-8
Monitoring Capabilities......................................................... 4-8
Using the Chassis Intrusion Notification Feature............ 4-9
LDCM Admin Function .......................................................4-10
Cheyenne Backup........................................................................4-11
NEC ToolTelligent Suite..............................................................4-11
NEC ToolTelligent Utilities..................................................4-11
Installing ToolTelligent Utilities...........................................4-12
NEC WebTelligent.......................................................................4-13
NEC WebTelligent Features.................................................4-14
NEC WebTelligent Requirements.........................................4-15
NEC WebTelligent Installation.............................................4-17
NEC SNMP Agent.......................................................................4-21
Installing the NEC SNMP Agent ..........................................4-22
Configuring the NEC SNMP Agent for Windows 95
or Windows 98................................................................4-23

vi Contents
Configuring the NEC SNMP Agent for Windows NT...........4-25
NEC Configuration Change Notification......................................4-26
NEC Auto Backup Utility ............................................................4-27
5 Installing Options
General Rules ............................................................................... 5-2
Safety Precautions......................................................................... 5-3
Small Desktop and Desktop System Unit Cover............................ 5-4
Removing the Small Desktop or Desktop Cover .................... 5-4
Replacing the Small Desktop or Desktop Cover..................... 5-8
Minitower System Unit Covers....................................................5-11
Removing the Minitower Side Covers ..................................5-11
Replacing the Minitower Side Covers...................................5-15
Removing the Minitower Top Cover.....................................5-17
Replacing the Minitower Top Cover.....................................5-18
Opening the Chassis Floor....................................................5-19
Closing the Chassis Floor.....................................................5-20
System Board Options..................................................................5-21
Memory Upgrade .................................................................5-22
Checking System Memory............................................5-23
Removing a DIMM.......................................................5-24
Installing a DIMM........................................................5-26
Processor Upgrade................................................................5-28
Removing the Celeron or Pentium III Processor
Cartridge..................................................................5-29
Installing the Celeron or Pentium III Upgrade
Processor Cartridge..................................................5-31
Removing the Pentium II Processor Cartridge...............5-34
Installing the Pentium II Upgrade Processor Cartridge...5-37
System Board.......................................................................5-39
Removing the System Board — Small Desktop.............5-39
Replacing the System Board — Small Desktop .............5-41
Removing the System Board — Desktop.......................5-45
Replacing the System Board — Desktop.......................5-46
Removing the System Board — Minitower ...................5-48
Replacing the System Board — Minitower....................5-49
Expansion Boards........................................................................5-51
Locating Expansion Slots and Connectors ............................5-51

Contents vii
Installing and Removing Expansion Boards..........................5-53
Installing an Expansion Board — Small Desktop
or Desktop ...............................................................5-54
Removing an Expansion Board — Small Desktop
or Desktop ...............................................................5-56
Installing an Expansion Board — Minitower.................5-57
Removing an Expansion Board — Minitower ...............5-59
Data Storage Devices...................................................................5-61
Locating Device Bays...........................................................5-61
Preparing the Device ............................................................5-64
Connecting Device Cables....................................................5-65
Diskette Drive Signal Cable..........................................5-71
IDE Signal Cables.........................................................5-71
PC Card Adapter Cable.................................................5-71
System Power Cables....................................................5-72
Cabling Storage Devices.......................................................5-72
IDE Drive Cabling........................................................5-72
Diskette Drive Cabling..................................................5-74
PC Card Adapter Cabling..............................................5-74
Network Board Wake-On LAN Cabling........................5-74
Installing Storage Devices ....................................................5-76
Removing the Front Panel — Small Desktop.................5-76
Replacing the Front Panel — Small Desktop.................5-77
Removing the Front Panel — Desktop ..........................5-78
Replacing the Front Panel — Desktop...........................5-80
Removing the Front Panel — Minitower.......................5-82
Replacing the Front Panel — Minitower .......................5-84
Installing a 5 1/4-Inch Device — Small Desktop
and Desktop.............................................................5-85
Installing a 5 1/4-Inch Device — Minitower..................5-88
Installing a 3 1/2-Inch Hard Drive — Small Desktop.....5-89
Installing a 3 1/2-Inch Hard Drive — Desktop...............5-92
Installing an Additional 3 1/2-Inch Device — Desktop..5-94
Installing a 3 1/2-Inch Hard Drive — Minitower...........5-96

viii Contents
6 Solving System Problems
Solutions to Common Problems.................................................... 6-3
System Problems................................................................... 6-3
Diskette Drive Problems........................................................ 6-6
Monitor Problems.................................................................. 6-7
Keyboard/Mouse Problems.................................................... 6-8
CD-ROM Drive Problems ..................................................... 6-8
Speaker Problems.................................................................. 6-9
How to Clean the Mouse..............................................................6-10
Battery Replacement....................................................................6-11
7 Getting Services and Support
NEC CSD Website........................................................................ 7-2
NEC CSD FTP Site....................................................................... 7-3
NEC CSD FaxFlash Service.......................................................... 7-3
Email/Fax Technical Support Service............................................ 7-5
NEC CSD Bulletin Board System................................................. 7-6
NEC CSD Technical Support Services.......................................... 7-9
A Setting Up a Healthy Work Environment
Making Your Computer Work for You.........................................A-2
Arrange Your Equipment..............................................................A-4
Adjust Your Chair.........................................................................A-5
Adjust Your Input Devices............................................................A-7
Adjust Your Monitor.....................................................................A-9
Vary Your Workday....................................................................A-11
Pre-existing Conditions and Psychosocial Factors .......................A-12
Checking Your Comfort: How Do You Measure Up?..................A-13
Checking Your Chair...........................................................A-13
Checking Your Keyboard....................................................A-13
Checking Your Mouse.........................................................A-13
Checking Your Monitor.......................................................A-13
Checking You .....................................................................A-14
B System Specifications
System Processor..........................................................................B-2
Processor Support..................................................................B-2
Processor Socket ...................................................................B-2

Contents ix
Memory........................................................................................B-2
Random Access Memory (RAM)...........................................B-2
Cache Memory......................................................................B-3
Read Only Memory (ROM)...................................................B-3
Calendar Clock.............................................................................B-3
Input/Output (I/O) Facilities..........................................................B-3
Video Controller...........................................................................B-5
Sound System...............................................................................B-5
Fax/Modem Board........................................................................B-6
Network Support...........................................................................B-6
Peripherals....................................................................................B-7
Diskette Drive.......................................................................B-7
Hard Drive ............................................................................B-7
CD-ROM Drive.....................................................................B-8
Zip Drive...............................................................................B-8
Tape Backup Unit..................................................................B-9
PC Card Adapter ...................................................................B-9
Speakers..............................................................................B-10
Dimensions.................................................................................B-10
System Unit.........................................................................B-10
Keyboard.............................................................................B-11
Power .........................................................................................B-11
Operating Environment...............................................................B-12
Compliance.................................................................................B-12
Index

Using This Guide xi
Using This Guide
The PowerMate ES 5200 Series User’s Guide provides a
comprehensive reference to information about your
computer.
The guide contains the following information:
 Chapter 1, Reviewing System Features, provides a look at
the front, rear, internal, and peripheral features of the
system. It also gives a summary of the system’s hardware
and software, and security features.
 Chapter 2, Setting Up the System, explains how to set up,
start up, and shut down the system. It also provides
information on installing applications, and tips on caring
for the system.
The chapter includes a quick-reference chart for finding
information described more fully later in the document.
 Chapter 3, Configuring the System, describes how to use
the software utilities shipped with your system, including
the CMOS Setup Utility, the NEC OS Restore CD, and the
NEC Application and Driver CD. It also provides detailed
information on jumpering devices in the system.
 Chapter 4, Managing System Resources, describes the
utilities that allow you to identify and control system and
networked resources. See this chapter for information
about LANDesk™Client Manager, NEC WebTelligent™,
the NEC SNMP Agent, and the Cheyenne Backup utility.
 Chapter 5, Installing Options, provides detailed
installation procedures for internal options.

xii Using This Guide
 Chapter 6, Solving System Problems, contains
troubleshooting tips for solving simple problems and
describes how to find help when you cannot solve a
problem yourself.
 Chapter 7, Getting Services and Support, describes the
services available to you for information and help, and
describes how to access the services.
 Appendix A, Setting Up a Healthy Work Environment,
contains guidelines to help you use your computer
productively and safely. This appendix also instructs you
on how to set up and use your computer to reduce your
risk of developing nerve, muscle, or tendon disorders.
!
WARNING
Prolonged or improper use of a computer
workstation may pose a risk of serious injury. To
reduce your risk of injury, set up and use your
computer in the manner described in Appendix
A, Setting Up a Healthy Work Environment.
 Appendix B, System Specifications, provides a technical
description of your computer and its components.

Using This Guide xiii
Text Conventions
This guide uses the following text conventions.
 Warnings, cautions, and notes have the following
meanings:
!
WARNING
Warnings alert you to situations that could result
in serious personal injury or loss of life.
!
CAUTION
Cautions indicate situations that can damage the
hardware or software.
Note:
Notes give important information
about the material being described.
 Names of keyboard keys are printed as they appear on the
keyboard, for example, Ctrl, Alt, or Enter.
 Text or keystrokes that you enter appear in boldface type.
For example, type abc123 and press Enter.
 File names are printed in uppercase or fixed-width letters.
For example, AUTOEXEC.BAT.

xiv Using This Guide
Related Documents
In addition to this guide, the following printed documentation
ships with your computer.
 NEC PowerMate ES 5200 Series Quick Setup/Quick
Reference
The Quick Setup shows how to quickly get the system
connected and powered on.
The Quick Reference briefly describes the documentation,
NEC CSD tools and utilities, software applications, and
services available with the NEC PowerMate®ES 5200
Series computer.
 How Does Your Workplace Measure Up?
This brochure provides information for setting up and
using the computer productively and safely. Information
includes guidelines to reduce the risk of injury associated
with using a computer.
 NEC PowerMate ES 5200 Series Release Notes
Release Notes provide additional information about the
computer that was not available at the time the user’s
guide was printed.
Your system comes with the following online documentation
on the NEC Application and Driver CD:
 NEC Help Center
The NEC Help Center is an online guide to PowerMate
computers. It provides information about your system
under the following topics: System Tour, System
Information, System Upgrades, Service and Support, and
Reference.
 Healthy Environment
This is an online help file that complements the “How
Does Your Workplace Measure Up?” brochure.

Using This Guide xv
In addition to the documentation that ships with the system,
the following documentation is available from NEC CSD:
 NEC PowerMate ES 5200 Series Service and Reference
Manual
This manual provides information for maintaining,
troubleshooting, and repairing the computer. This manual
also includes hardware and interface information for
programmers, engineers, and others who need to know
how the system is designed.
Service and reference manuals are also available from the
NEC CSD website (see Chapter 7).
 NEC CSD FaxFlashSM
NEC CSD FaxFlash is an automated service that sends the
latest information about NEC CSD and its products
directly to a fax machine. The service is available 24 hours
a day, 7 days a week.
Obtain product literature and technical information
bulletins with FaxFlash. By using FaxFlash, you can be
kept up-to-date on the latest technical information for your
system.
See “NEC CSD FaxFlash Service” in Chapter 7 for
information about using FaxFlash.

1
Reviewing System
Features
 Front Features
 Rear Features
 Inside Features
 Stand
 Speakers
 System Features

1-2 Reviewing System Features
!
WARNING
Prolonged or improper use of a computer
workstation may pose a risk of serious injury. To
reduce your risk of injury, set up and use the
computer in the manner described in Appendix
A, Setting Up a Healthy Work Environment.
This guide describes the PowerMate ES 5200 Series of small
desktop, desktop, and minitower computers. This chapter
highlights system hardware and software, and describes
system security.
For more information about using system features, see
Chapter 3, “Configuring the System” and Chapter 4,
“Managing System Resources.”
Front Features
The following figures show the features on the front of the
small desktop, desktop, and minitower models. A brief
description follows the figures.
Front features — small desktop models
A– USB Port E– Sleep Button/Lamp
B– Headphone Connector F– Power Button/Lamp
C– Volume Control G– CD-ROM Drive
D– Disk Lamp H– Diskette Drive

Reviewing System Features 1-3
Front features — desktop models
A– Device Bay Cover F– Disk Activity Lamp
B– Diskette Drive G– Sleep Button/Lamp
C– USB Port H– Power Button/Lamp
D– Headphone Connector I– 5 1/4-Inch Devices
E– Volume Control

1-4 Reviewing System Features
Front features — minitower models
A– Power Button/Lamp F– USB Port
B– Sleep Button/Lamp G– 5 1/4-Inch Accessible Bays
C– Disk Lamp H– Chassis Foot
D– Volume Control I– Diskette Drive
E– Headphone Connector
System Controls and Lamps
System controls let you select specific system operations.
Lamps let you know the status of system operation. The
figures in the previous section show the controls and lamps
on the front of each system. Descriptions of system controls
and lamps are provided below.

Power button
Press this button to turn on the system power. Press it
again to turn off the power.

Reviewing System Features 1-5
 Power lamp
The round lamp in the power button is lit when system
power is on.
!
CAUTION
Do not power off the system while the system is
in sleep mode.
 Sleep button
Press this button to suspend system operation when you
plan to be away from your computer for a short time. Press
any key or move your mouse to resume system operation
at the point where you stopped it.
 Sleep lamp
A green lamp in the sleep button indicates that the system
is in a power-saving mode.
If you have a VESA-compliant monitor, your monitor also
goes into a power-saving mode.
 Disk lamp
The green lamp tells you that the hard drive is reading or
writing data.
!
CAUTION
Do not turn off the system unless absolutely
necessary while the disk lamp is lit. To do so can
damage your hard drive or data.

1-6 Reviewing System Features
Diskette Drive A
Use diskette drive A to copy data files to and from a diskette.
You can also use it as a bootable drive for loading and
starting programs from a diskette.
!
CAUTION
To prevent damage to your diskette drive and
data, do not turn off the system or remove a
diskette while the diskette drive busy lamp is lit.
Front Audio and USB Access
The system features front access for audio and USB devices.
The following features are found on the front of the system:
 Universal Serial Bus port
The Universal Serial Bus (USB) port allows you to add
new plug and play serial devices without opening up the
system. You simply plug the devices into the ports. The
USB determines system resources for each peripheral and
assigns them without user intervention. Up to 127 devices
can be daisy chained to the USB port.
 Headphone jack
The headphone jack allows you to connect a headphone
set to the front of the system.
 Volume control
The volume control lets you adjust audio system volume.

Reviewing System Features 1-7
CD-ROM Drive
Some systems come with a 32X or 40X Max variable
CD-ROM drive. Use the CD-ROM drive to load and start
programs from a compact disc (CD). You can also use the
CD-ROM drive to play audio CDs.
Note:
You can boot your system from the
CD-ROM drive with a bootable CD. To configure
the system to boot from the CD-ROM drive, see
“BIOS Features Setup” in Chapter 3.
The CD-ROM drive operates at different speeds depending
on whether the CD you are using contains data or music. This
allows you to get your data faster and to see smoother
animation and video.
DVD-ROM Drive
Some models come with a DVD-ROM drive. The
DVD-ROM drive offers many improvements over the
standard CD-ROM technology including superior video and
audio playback, faster data access, and greater storage
capacities. The drive uses the latest DVD technology that
reads from specially designed DVD discs as well as standard
audio and video CDs.
PC Card Adapter
If your system has a PC card adapter, you can add PC cards
to the system. Inserting a PC card into a PC card slot is
similar to inserting a diskette into a diskette drive. Each type
of PC card has a different function. One PC card adapter lets
you can add a number of capabilities to your system with a
variety of PC cards.