NEC POWERMATE NETPC Service manual

NEC Computer Systems Division,
A Division of Packard Bell NEC, Inc.
DECLARATION OF CONFORMITY
We, the Responsible Party
NEC Computer Systems Division
Packard Bell NEC, Inc.
1414 Massachusetts Ave.
Boxborough, MA 01719
[phone]
declare that the product
NEC
POWERMATE NETPC
is in conformity with part 15 of the FCC Rules. Operation of this
product is subject to the following two conditions: (1) this device
may not cause harmful interference, and (2) this device must
accept any interference received, including interference that
may cause undesired operation.

First Printing — August 1997
Copyright 1997
NEC Computer Systems Division
Packard Bell NEC, Inc.
1414 Massachusetts Avenue
Boxborough, MA 01719-2298
All Rights Reserved
PROPRIETARY NOTICE AND LIABILITY DISCLAIMER
The information disclosed in this document, including all designs and related
materials, is the valuable property of NEC Computer Systems Division, Packard
Bell NEC, Inc. (hereinafter “NECCSD”) and/or its licensors. NECCSD and/or its
licensors, as appropriate, reserve all patent, copyright and other proprietary rights
to this document, including all design, manufacturing,reproduction, use, and sales
rights thereto, except to the extent said rights are expressly granted to others.
The NECCSD product(s) discussed in this document are warranted in accordance
with the terms of the Warranty Statement accompanying each product. However,
actual performance of each such product is dependent upon factors such as system
configuration, customer data, and operator control. Since implementation by
customers of each product may vary, the suitability of specific product
configurations and applications must be determined by the customer and is not
warranted by NECCSD.
To allow for design and specification improvements, the information in this
document is subject to change at any time, without notice. Reproduction of this
document or portions thereof without prior written approval of NECCSD is
prohibited.
FaxFlash is a trademark of NEC Computer Systems Division, Packard Bell NEC, Inc.
NEC is a registered trademark of NEC Corporation; MultiSync and PowerMate are registered
trademarks of NEC Technologies, Inc.; these trademarks are used under license by NEC Computer
Systems Division, Packard Bell NEC, Inc.
All other product, brand, or trade names used in this publication are the trademarks or registered
trademarks of their respective trademark owners.

Using This Guide ix
Using This Guide
The PowerMate NetPC System Administrator’s Guide
provides a quick reference to information about the
PowerMate NetPC computer.
The guide contains the following information:
 Chapter 1, Setting Up the Computer, provides a brief
look at system components and information on how to
choose a site and set up the hardware. This chapter also
explains how to start up and shut down the system and
how to secure it against unauthorized access.

Chapter 2, Using NECCSD Utilities, describes the
various software utilities shipped with the system,
including the Setup utility, Flash utility, LANDesk®
Client Manager, NEC Auto Backup utility, and the
NEC Select Install program.
 Chapter 3, Reviewing System Features, provides a quick
overview of the various features of the system.
 Chapter 4, 24-Hour Information Services, lists the
services available to you for information and help, and
describes how to access the services.
 Chapter 5, If You Have a Problem, contains
troubleshooting tips for solving simple problems and
provides information on where you can find help when
you cannot solve a problem yourself.
 Appendix A, Setting Up a Healthy Work Environment,
contains guidelines to help you use the computer
productively and safely. This appendix also instructs
you on how to set up and use the computer to reduce
your risk of developing nerve, muscle, or tendon
disorders.

x Using This Guide
!
WARNING
Prolonged or improper use of a computer
workstation may pose a risk of serious injury. To
reduce your risk of injury, set up and use the
computer in the manner described in Appendix A,
Setting Up a Healthy Work Environment.

Appendix B, Specifications, provides a technical
description of the computer and its components.
 Appendix C, Limited Warranty, provides warranty
information, policies, and restrictions.

Appendix D, System Board Jumpers, provides
information about the jumpers on the system board.
TEXT CONVENTIONS
This guide uses the following text conventions.
 Warnings, cautions, and notes have the following
meanings:
!
WARNING
Warnings alert you to situations that could result in
serious personal injury or loss of life.

Using This Guide xi
!
CAUTION
Cautions indicate situations that can damage the
hardware or software.
NOTE
Notes give important information about the
material being described.

Names of keyboard keys are printed as they appear on
the keyboard, for example, Ctrl, Alt, or Enter.
 Text or keystrokes that you enter appear in boldface
type. For example, type abc123 and press Enter.
 File names are printed in uppercase letters. For example,
AUTOEXEC.BAT.
RELATED DOCUMENTS
In addition to this guide, the following printed
documentation ships with the computer.

How Does Your Workplace Measure Up?
This brochure provides information for setting up and
using the computer productively and safely. Information
includes guidelines to reduce the risk of injury associated
with using a computer.
 NEC PowerMate NetPC Release Notes
Release Notes provide you with additional information
about the computer that was not available at the time
this guide was printed.

xii Using This Guide
The system also comes with a Healthy Environment online
document. This document complements the “How Does
Your Workplace Measure Up?” brochure.
In addition to the documentation that ships with the system,
the following documentation is available from NECCSD:

NEC PowerMate NetPC Series Service and Reference
Manual (part number 819-181873-000)
This manual provides information for maintaining,
troubleshooting, and repairing the computer. Spare parts
lists, option installation procedures, and instructions on
how to change jumper settings and the system battery
are included for qualified NECCSD personnel. This
guide also includes hardware and interface information
for programmers, engineers, and others who need to
know how the system is designed.
To purchase the service and reference manual, call
NECCSD at 1-800-632-4565 (in the U.S.) or your local
NECCSD sales provider (outside the U.S.).
 NECCSD FaxFlash
NECCSD FaxFlash is an automated service that sends
the latest information about NECCSD and its products
directly to a fax machine. The service is available
24 hours a day, 7 days a week.
With FaxFlash, you can obtain product literature and
technical information bulletins. By using FaxFlash, you
can be kept up-to-date on the latest technical information
for your system.
See “NECCSD FaxFlash Service” in Chapter 5 for
information about using FaxFlash.

Contents iii
Contents
Using This Guide
Text Conventions...................................................... x
Related Documents................................................... xi
1 Setting Up the Computer
Site Selection............................................................ 1-2
Installation................................................................ 1-3
Checking the Voltage Switch................................ 1-4
Selecting System Orientation................................ 1-6
Connecting Cables............................................... 1-7
Preventing Internal Access................................... 1-8
Operation ................................................................. 1-9
Starting Up.......................................................... 1-9
Shutting Down..................................................... 1-12
2 Using NECCSD Utilities
The Setup Utility ...................................................... 2-1
When to Use Setup .............................................. 2-2
How to Start Setup .............................................. 2-3
How to Use Setup................................................ 2-4
Main Menu.......................................................... 2-5
Displayed Information..................................... 2-6
Language........................................................ 2-6
System Time/Date .......................................... 2-6
Floppy Options............................................... 2-6
Primary IDE................................................... 2-7
Advanced Menu................................................... 2-10
PnP O/S ......................................................... 2-10
Reset Configuration Data................................ 2-10
Memory Cache ............................................... 2-10
Memory Banks 0 and 1................................... 2-10
Resource Configuration .................................. 2-11

iv Contents
Peripheral Configuration................................. 2-12
Keyboard Configuration.................................. 2-15
Video Configuration........................................ 2-15
DMI Event Logging........................................ 2-16
Security Menu..................................................... 2-16
User Password Is............................................ 2-16
Supervisor Password Is................................... 2-17
Set User or Supervisor Password .................... 2-17
Clear User Password....................................... 2-18
User Setup Access.......................................... 2-18
Using a Password ........................................... 2-18
Unattended Start............................................. 2-19
Power Menu........................................................ 2-20
Boot Menu........................................................... 2-21
Exit Menu ........................................................... 2-23
Flash Utility.............................................................. 2-24
Landesk Client Manager ........................................... 2-25
PC Health Indicator ............................................. 2-26
Workstation Management ............................... 2-26
PC Health Meter............................................. 2-27
PC Health Description .................................... 2-27
Inventory............................................................. 2-28
DMI.................................................................... 2-29
Monitoring Capabilities ....................................... 2-29
NEC Auto Backup Utility......................................... 2-30
NEC Select Install CD.............................................. 2-31
Operating System Restore.................................... 2-32
Selective Application Restore Program................. 2-40
3 Reviewing System Features
System Chassis......................................................... 3-3
System Board Components ....................................... 3-3
Processor............................................................. 3-3
System Memory................................................... 3-3
Interrupt Controller.............................................. 3-5
PCI Local Bus..................................................... 3-6
Flash ROM.......................................................... 3-6

Contents v
Graphics Features................................................ 3-7
Motion Video Controller................................. 3-7
Graphics Accelerator ...................................... 3-8
Video Support ................................................ 3-8
High-Speed Communication Ports........................ 3-9
RJ-45 Port........................................................... 3-10
IDE Port.............................................................. 3-10
USB Ports ........................................................... 3-10
Sound System...................................................... 3-11
Plug and Play Support ......................................... 3-11
4 24-Hour Information Services
NECCSD FaxFlash Service...................................... 4-2
NECCSD Bulletin Board Service.............................. 4-4
NECCSD on America Online Service........................ 4-6
NECCSD on CompuServe Online Service................. 4-7
E-Mail/Fax Technical Support Service...................... 4-8
Internet..................................................................... 4-9
NECCSD Technical Support Services....................... 4-10
5 Solving System Problems
Finding Solutions to Common Problems.................... 5-1
System Problems ................................................. 5-2
Monitor Problems................................................ 5-3
Keyboard/Mouse Problems.................................. 5-4
Getting Help............................................................. 5-5
Getting Help from Your Company........................ 5-5
Getting Help from Your NECCSD Dealer............ 5-5
Getting Help from NECCSD Technical Support
Center............................................................... 5-6
NECCSD Warranty/Non-Warranty Repair
Service.............................................................. 5-7

vi Contents
A Setting Up a Healthy Work Environment
Making Your Computer Work for You...................... A-1
Arrange Your Equipment.......................................... A-3
Adjust Your Chair .................................................... A-4
Adjust Your Input Devices........................................ A-6
Adjust Your Monitor ................................................ A-8
Vary Your Workday................................................. A-10
Pre-Existing Conditions and Psychosocial Factors..... A-11
Checking Your Comfort: How Do You
Measure Up?......................................................... A-12
Checking Your Chair........................................... A-12
Checking Your Keyboard..................................... A-12
Checking Your Mouse ......................................... A-12
Checking Your Monitor ....................................... A-12
Checking You...................................................... A-13
B System Specifications
System Processor................................................. B-1
PGa Processor Socket.......................................... B-1
Standard Random Access Memory (RAM)........... B-1
Cache Memory .................................................... B-2
Read Only Memory (ROM) ................................. B-2
Video Window RAM (WRAM) ........................... B-2
Calendar Clock.................................................... B-3
Input/Output (I/O) Facilities ................................ B-3
Device Slots......................................................... B-4
Graphics.............................................................. B-4
Sound System...................................................... B-5
Dimensions.......................................................... B-6
Power.................................................................. B-6
Operating Environment........................................ B-6