NEC POWERMATE PROFESSIONAL 9000 - SERVICE User manual

NEC Computer Systems Division,
A Division of Packard Bell NEC, Inc.
DECLARATION OF CONFORMITY
We, the Responsible Party
NEC Computer Systems Division
Packard Bell NEC, Inc.
1414 Massachusetts Ave.
Boxborough, MA 01719
[phone]
declare that the product
NEC
PM Professional 9000
is in conformity with part 15 of the FCC Rules. Operation of this
product is subject to the following two conditions: (1) this device
may not cause harmful interference, and (2) this device must
accept any interference received, including interference that
may cause undesired operation.

First Printing — January 1998
Copyright 1998
NEC Computer Systems Division
Packard Bell NEC, Inc.
1414 Massachusetts Avenue
Boxborough, MA 01719-2298
All Rights Reserved
PROPRIETARY NOTICE AND LIABILITY DISCLAIMER
The information disclosed in this document, including all designs and related
materials, is the valuable property of NEC Computer Systems Division, Packard
Bell NEC, Inc. (hereinafter “NECCSD”) and/or its licensors. NECCSD and/or its
licensors, as appropriate, reserve all patent, copyright and other proprietary rights
to this document, including all design, manufacturing, reproduction, use, and
sales rights thereto, except to the extent said rights are expressly granted to
others.
The NECCSD product(s) discussed in this document are warranted in accordance
with the terms of the Warranty Statement accompanying each product. However,
actual performance of each such product is dependent upon factors such as system
configuration, customer data, and operator control. Since implementation by
customers of each product may vary, the suitability of specific product
configurations and applications must be determined by the customer and is not
warranted by NECCSD.
To allow for design and specification improvements, the information in this
document is subject to change at any time, without notice. Reproduction of this
document or portions thereof without prior written approval of NECCSD is
prohibited.
FaxFlash is a service mark and WebTelligent is a trademark of NEC Computer Systems Division
(NECCSD), Packard Bell NEC, Inc.
NEC, MultiSync, and PowerMate are registered trademarks of NEC Corporation, used under license.
All other product, brand, or trade names used in this publication are the trademarks or registered
trademarks of their respective trademark owners.

Contents iii
Contents
Using This Guide
Text Conventions...................................................... xv
Related Documents................................................... xvi
1 Introducing Your Computer
Front Features .......................................................... 1-2
System Controls and Lamps................................. 1-4
Diskette Drive A.................................................. 1-5
CD-ROM Reader................................................. 1-6
PC Card Adapter................................................. 1-8
Tape Backup Unit................................................ 1-10
Zip Drive............................................................. 1-11
Jaz Drive............................................................. 1-11
Stand................................................................... 1-12
Back Features........................................................... 1-14
External Connectors............................................. 1-15
Power Supply...................................................... 1-18
Speakers................................................................... 1-20
2 Using Your Computer
System Operation ..................................................... 2-1
Starting Up.......................................................... 2-1
Shutting Down..................................................... 2-3
Setting the Date and Time.................................... 2-4
Using the Keyboard ............................................. 2-4
Using a Mouse..................................................... 2-7
Using Diskettes.................................................... 2-10
Using CDs........................................................... 2-11
Handling Compact Discs................................. 2-11
Loading a CD................................................. 2-13
Removing a CD.............................................. 2-13
Using PC Cards................................................... 2-14
Using a Tape Backup Unit................................... 2-14

iv Contents
Using a Zip Drive................................................ 2-14
Using a Jaz Drive................................................. 2-15
Saving Power....................................................... 2-16
Protecting Your Work.......................................... 2-16
Productivity.............................................................. 2-17
Saving Your Work............................................... 2-17
Backing Up Your Work....................................... 2-18
Printing a Document............................................ 2-19
System Care ............................................................. 2-20
Protecting Your System from Damage.................. 2-20
Keeping Your System in Good Condition ............. 2-22
Cleaning Your Mouse.......................................... 2-22
Moving or Shipping Your System ........................ 2-24
Online Documentation............................................... 2-25
Where to Go from Here............................................. 2-27
3 Reviewing System Features
System Chassis......................................................... 3-3
System Board Components ....................................... 3-4
Processor............................................................. 3-4
Cache.................................................................. 3-4
Math Coprocessor................................................ 3-5
System Memory................................................... 3-5
ECC Memory...................................................... 3-6
Interrupt Controller.............................................. 3-6
PCI Local Bus..................................................... 3-7
SCSI Subsystem.................................................. 3-8
RAID Subsystem................................................. 3-9
Flash ROM.......................................................... 3-9
Graphics Features................................................ 3-10
Motion Video Controller................................. 3-11
High-Speed Communication Ports........................ 3-11
Dual IDE Ports.................................................... 3-12
USB Ports ........................................................... 3-12
Sound System...................................................... 3-12
Plug and Play Support ......................................... 3-13
Power Saving Feature.......................................... 3-13

Contents v
4 Using Tools and Utilities
The BIOS Setup Utility............................................. 4-1
When to Use BIOS Setup..................................... 4-2
How to Start BIOS Setup..................................... 4-3
How to Use BIOS Setup ...................................... 4-5
Main Menu.......................................................... 4-6
Displayed Information..................................... 4-6
Language........................................................ 4-6
System Time/Date .......................................... 4-7
Floppy Options............................................... 4-7
Hard Disk Pre-Delay....................................... 4-7
Primary and Secondary IDE............................ 4-8
Advanced Menu................................................... 4-11
PnP O/S ......................................................... 4-11
Reset Configuration Data................................ 4-11
Enable ECC Memory...................................... 4-11
L2 Cache ECC Support.................................. 4-11
MPS Version.................................................. 4-11
Memory Banks 0, 1, 2, and 3.......................... 4-12
Resource Configuration .................................. 4-12
Peripheral Configuration................................. 4-13
Keyboard Configuration.................................. 4-16
Video Configuration........................................ 4-17
DMI Event Logging........................................ 4-18
Security Menu..................................................... 4-19
Dual Password Security.................................. 4-19
User Password Is............................................ 4-19
Supervisor Password Is................................... 4-19
Set User or Supervisor Password .................... 4-20
Clear User Password....................................... 4-22
User Setup Access.......................................... 4-22
Unattended Start............................................. 4-22
Using a Password ........................................... 4-22
Power Menu........................................................ 4-23
Boot Menu........................................................... 4-24
Exit Menu ........................................................... 4-27
Maintenance Menu .............................................. 4-27

vi Contents
Flash Utility.............................................................. 4-28
LANDesk Client Manager......................................... 4-30
PC Health Indicator ............................................. 4-31
Managing Workstations.................................. 4-31
Selecting the PC Health Meter......................... 4-32
Monitoring PC Health..................................... 4-32
Inventory............................................................. 4-33
DMI.................................................................... 4-33
Monitoring Capabilities ....................................... 4-34
Using the Chassis Intrusion Notification
Feature......................................................... 4-35
Locating and Starting the LDCM Admin Function 4-36
Cheyenne Backup ..................................................... 4-36
NEC Security........................................................... 4-37
SNMP Agent............................................................ 4-37
Installing the NEC SNMP Agent.......................... 4-38
Configuring the NEC SNMP Agent
for Windows 95................................................. 4-39
Configuring the NEC SNMP Agent
for Windows NT................................................ 4-42
NEC WebTelligent ................................................... 4-44
NEC WebTelligent Features................................. 4-45
NEC WebTelligent Requirements......................... 4-46
NEC WebTelligent Installation............................. 4-47
The NEC Select Install CD....................................... 4-52
Introducing Select Install Options......................... 4-52
Choosing a Restore Program................................ 4-53
Rebuilding the Hard Disk and Restoring the
Operating System .............................................. 4-54
Auto Rebuild and Restore ............................... 4-55
Custom Rebuild and Restore........................... 4-62
Restoring the Operating System ........................... 4-71
Restoring Applications......................................... 4-77
Installing Optional Software................................. 4-79

Contents vii
Using the NEC Select Install CD with a
SCSI Drive........................................................ 4-81
Using the Selective Application Restore Program
on a Remote CD ................................................ 4-81
5 Installing Options
General Rules........................................................... 5-1
Safety Precautions.................................................... 5-2
Cover Removal And Replacement............................. 5-4
Removing the Covers........................................... 5-4
Replacing the Covers........................................... 5-7
Expansion Boards..................................................... 5-9
Locating Expansion Slots..................................... 5-9
Installing an Expansion Board.............................. 5-10
Cabling Wake on LAN ........................................ 5-13
Removing an Expansion Board ............................ 5-13
Video Memory.......................................................... 5-15
System Board Options .............................................. 5-15
DIMM Upgrade........................................................ 5-17
Checking System Memory.................................... 5-19
Removing a DIMM.............................................. 5-20
Installing a DIMM............................................... 5-21
Processor Upgrade.................................................... 5-22
Removing the Processor....................................... 5-23
Installing an Upgrade Processor........................... 5-25
Data Storage Devices................................................ 5-28
Locating Device Slots.......................................... 5-28
Preparing the Device............................................ 5-30
Connecting Device Cables.................................... 5-32
Diskette Drive Signal Cable ............................ 5-34
IDE Signal Cables .......................................... 5-35
Internal SCSI Device Cables........................... 5-36
PC Card Adapter Cable .................................. 5-37
System Power Cables...................................... 5-37
Cabling Storage Devices...................................... 5-38
IDE Device Cabling........................................ 5-38
Internal SCSI Device Cabling ......................... 5-40

viii Contents
PC Card Adapter Cabling............................... 5-41
Diskette Drive Cabling.................................... 5-41
Installing Storage Devices.................................... 5-42
Removing the Front Panel............................... 5-43
Replacing the Front Panel ............................... 5-46
Installing a 5 1/4-Inch Device.......................... 5-49
Replacing the 3 1/2-Inch Internal
Hard Disk Drive ............................................. 5-51
Removing the Drive Cage ............................... 5-54
Replacing the Drive Cage................................ 5-56
External Options....................................................... 5-57
Connecting a Parallel Printer................................ 5-57
Connecting a Serial Device .................................. 5-58
Enabling a Serial Port.......................................... 5-59
Connecting an External SCSI Device ................... 5-60
Installing the External SCSI Connector Kit...... 5-61
Removing the External SCSI Connector Kit .... 5-62
Connecting USB Devices ..................................... 5-63
6 Setting Jumpers
System Board Jumper Settings.................................. 6-1
Changing Processor Speed................................... 6-3
Clearing Your Password ...................................... 6-5
Hard Disk Drive Jumper Settings.............................. 6-8
Seagate Barracuda............................................... 6-8
Quantum Viking .................................................. 6-9
Seagate Cheetah................................................... 6-10
J6 Jumper Settings.......................................... 6-10
J5 Jumper Settings.......................................... 6-12
J2 Jumper Settings.......................................... 6-13
CD-ROM Reader Jumper Settings ............................ 6-13
NEC 24X CD-ROM Reader ................................ 6-13
Lite-on Technology 24X CD-ROM Reader .......... 6-14
Goldstar 24X CD-ROM Reader........................... 6-15
Fax/Modem Board Jumpers ...................................... 6-15
Zip Drive Jumpers.................................................... 6-16
Tape Backup Unit Jumpers....................................... 6-16

Contents ix
7 Using 24-Hour Information Services
NECCSD Web Site .................................................. 7-2
NECCSD FTP Site................................................... 7-3
NECCSD FaxFlash Service...................................... 7-3
E-Mail/Fax Technical Support Service...................... 7-5
NECCSD Bulletin Board System.............................. 7-6
NECCSD on America Online Service........................ 7-8
NECCSD on Compuserve Online Service.................. 7-9
NECCSD Technical Support Services....................... 7-11
8 Solving System Problems
Finding Solutions to Common Problems.................... 8-1
System Problems ................................................. 8-2
Diskette Drive Problems ...................................... 8-4
Monitor Problems................................................ 8-5
Keyboard/Mouse Problems.................................. 8-6
CD-ROM Problems............................................. 8-6
Speaker Problems................................................ 8-7
Using the Diagnostic Diskette.................................... 8-8
Replacing the Battery................................................ 8-8
Getting Help............................................................. 8-12
Getting Help from Your Company........................ 8-12
Getting Help from Your NECCSD Dealer............ 8-12
Getting Help from NECCSD Technical Support
Center.................................................................. 8-13
NECCSD Warranty/Non-Warranty
Repair Service..................................................... 8-14
A Setting Up a Healthy Work Environment
Making Your Computer Work for You...................... A-1
Arrange Your Equipment.......................................... A-3
Adjust Your Chair .................................................... A-4
Adjust Your Input Devices........................................ A-6
Adjust Your Monitor ................................................ A-8
Vary Your Workday................................................. A-10
Pre-Existing Conditions and Psychosocial Factors..... A-11

x Contents
Checking Your Comfort: How Do You Measure Up? A-12
Checking Your Chair........................................... A-12
Checking Your Keyboard..................................... A-12
Checking Your Mouse ......................................... A-12
Checking Your Monitor ....................................... A-12
Checking You...................................................... A-13
B System Specifications
System Processor................................................. B-1
Processor Socket.................................................. B-1
Standard Random Access Memory (RAM)........... B-2
Cache Memory .................................................... B-2
Read Only Memory (ROM) ................................. B-2
Calendar Clock.................................................... B-2
Input/Output (I/O) Facilities ................................ B-3
Device Slots......................................................... B-4
Sound System...................................................... B-5
Speakers.............................................................. B-6
Dimensions.......................................................... B-7
Power.................................................................. B-7
Operating Environment........................................ B-7
C Limited Warranty
How Long is the Warranty? ...................................... C-1
Who is Protected?..................................................... C-1
What is Covered and What is Not Covered?.............. C-1
What We Will Pay for and What We Will
Not Pay For.............................................................. C-2
How You Can Get Warranty Service......................... C-3
Year One........................................................ C-3
Years Two and Three...................................... C-3
Limitation of Damages and Implied Warranties......... C-4
How State Law Relates to the Warranty.................... C-4
For Information, Telephone [phone] ............. C-5
Index

Contents xi
List of TablesQuick Reference to Information About
Your Computer.................................................... 2-27
Interrupt Level Assignments...................................... 3-7
Navigation Keys....................................................... 4-5
Supported DIMMs.................................................... 5-17
Sample DIMM Upgrade Paths.................................. 5-18
IDE Device Primary/Secondary Master/Slave
Configurations..................................................... 5-31

Using This Guide xiii
Using This Guide
The PowerMate Professional 9000 Series User’s Guide
provides a quick reference to information about your
computer.
The guide contains the following information:
 Chapter 1, Introducing Your Computer, provides a look
at the system components. See this chapter to familiarize
yourself with your system.

Chapter 2, Using Your Computer, explains how to start
up and shut down your system, provides a look at
system components, contains information about using
online documentation, and describes what you should do
after your system is up and running.
The chapter includes a quick-reference chart for finding
information about a variety of topics.
 Chapter 3, Reviewing System Features, provides a quick
overview of the various features of your system.

Chapter 4, Using Tools and Utilities, describes the
various software utilities shipped with your system,
including the BIOS Setup Utility, LANDesk®Client
Manager, and the NEC Select Install CD.

Chapter 5, Installing Options, provides installation
procedures for internal and external options.
 Chapter 6, Setting Jumpers, provides information on
changing jumper settings when reconfiguring your
system.

xiv Using This Guide

Chapter 7, Using 24-Hour Information Services, lists the
services available to you for information and help, and
describes how to access the services.
 Chapter 8, Solving System Problems, contains
troubleshooting tips for solving simple problems and
provides information on where you can find help when
you cannot solve a problem yourself.
 Appendix A, Setting Up a Healthy Work Environment,
contains guidelines to help you use your computer
productively and safely. This appendix also instructs
you on how to set up and use your computer to reduce
your risk of developing nerve, muscle, or tendon
disorders.
!
WARNING
Prolonged or improper use of a computer
workstation may pose a risk of serious injury. To
reduce your risk of injury, set up and use your
computer in the manner described in Appendix A,
Setting Up a Healthy Work Environment.
 Appendix B, System Specifications, provides a technical
description of your computer and its components.
 Appendix C, Limited Warranty, provides warranty
information, policies, and restrictions.

Using This Guide xv
TEXT CONVENTIONS
This guide uses the following text conventions.

Warnings, cautions, and notes have the following
meanings:
!
WARNING
Warnings alert you to situations that could result in
serious personal injury or loss of life.
!
CAUTION
Cautions indicate situations that can damage the
hardware or software.
NOTE
Notes give important information about the
material being described.
 Names of keyboard keys are printed as they appear on
the keyboard, for example, Ctrl, Alt, or Enter.
 Text or keystrokes that you enter appear in boldface
type. For example, type abc123 and press Enter.

File names are printed in uppercase letters. For example,
AUTOEXEC.BAT.

xvi Using This Guide
RELATED DOCUMENTS
In addition to this guide, the following printed
documentation ships with your computer.

NEC PowerMate Professional 9000 Series Quick
Setup/Quick Reference Roadmap
Quick Setup contains information for quickly getting
your system up and running. Read this information to set
up the system for the first time.
The Quick Reference Roadmap gives you a look at the
documentation, NECCSD tools, software applications,
and services available to you.

How Does Your Workplace Measure Up?
This brochure provides information for setting up and
using your computer productively and safely.
Information includes guidelines to reduce the risk of
injury associated with using a computer.
 NEC PowerMate Professional 9000 Series Release
Notes
Release Notes provide you with additional information
about your computer that was not available at the time
your user’s guide was printed.
Your system comes with the following online documentation
on the hard disk:
 NEC Help Center
This online documentation is a comprehensive source of
information about your system. Categories include a
System Tour, The Basics, Advanced Topics, Questions
and Answers, System Upgrades, and Service and
Support.

Healthy Environment
This is an online help file that complements the “How
Does Your Workplace Measure Up?” brochure.

Using This Guide xvii
Most of your application programs provide extensive online
help. Some programs provide separate online user’s guides
for specific applications.
Windows provides extensive online help and “wizards” to
guide you through procedures.
In addition to the documentation that ships with the system,
the following documentation is available from NECCSD:
 NEC PowerMate Professional 9000 Series Service and
Reference Manual part number 819-181868-000
This manual provides information for maintaining,
troubleshooting, and repairing your computer. This
manual also includes hardware and interface information
for programmers, engineers, and others who need to
know how the system is designed.
To purchase the service and reference manual, call
NECCSD at 1-800-632-4525 (in the U.S.) or your local
NECCSD sales provider (outside the U.S.).
 NECCSD FaxFlashSM
NECCSD FaxFlash is an automated service that sends
the latest information about NECCSD and its products
directly to a fax machine. The service is available
24 hours a day, 7 days a week.
With FaxFlash, you can obtain product literature and
technical information bulletins. By using FaxFlash, you
can be kept up-to-date on the latest technical information
for your system.
See “NECCSD FaxFlash Service” in Chapter 7 for
information about using FaxFlash.

Introducing Your Computer 1-1
Introducing Your
Computer
!
WARNING
Prolonged or improper use of a computer
workstation may pose a risk of serious injury. To
reduce your risk of injury, set up and use your
computer in the manner described in Appendix A,
Setting Up a Healthy Work Environment.
Once you have set up your PowerMateProfessional 9000
Series computer, the next thing is to become familiar with
the system. This chapter provides a brief overview of the
 front and back features of your system
 speakers.
For more information about system features, see
Chapter 3, “Reviewing System Features.” See the online
NEC Help Center for a comprehensive source of
information about your PowerMate®Professional system.
NOTE
Double click the Online Docs shortcut icon
on your Windows®desktop to launch the NEC Help
Center.
1

1-2 Introducing Your Computer
FRONT FEATURES
The following figure shows the features on the front of the
system. Brief descriptions follow the figure.
Front features

Introducing Your Computer 1-3
The following figure shows the system lamps called out in
the previous figure.
System lamps

1-4 Introducing Your Computer
System Controls and Lamps
Your computer has a power button on the front panel. It
also has two lamps that indicate the status of system
operations.

Power button
Press this button to turn on the system power. Press it
again to turn off the power.

Power lamp
The power lamp indicates whether system power is on or
off. It also lets you know if the system is operating in a
power-saving mode.
A steady green lamp indicates that the power is on to all
system components. An amber lamp indicates that the
system is in Suspend mode with full-power reduction.
 Disk lamp
A lit disk lamp indicates that the hard disk drive is
active. The green lamp tells you that the hard disk drive
is reading or writing data.
!
CAUTION
Do not turn off the system unless absolutely
necessary while the disk lamp is lit. To do so can
damage your hard disk or data.