NEC Univerge SV8100 User manual

Features and Specifications Manual
Doc. No. 10534
Issue 1.0

NEC shall not be liable for any direct, indirect, consequential or incidental damages
about the use of this equipment, manual or any related materials.
The information in this technical manual is advisory in nature and is subject to
change. NEC may make improvements and changes in the products described in
this manual without notice.
Changes is periodically made to the information in the new editions. Efforts have
been made to ensure that the contents of this manual are correct. Should you find
any error, NEC welcomes your comments to improve our communications. Please
contact NEC on 1800 036 136.
Contents of this manual are subject to change without prior notice at the discretion
of NEC Australia Pty Ltd.
This document has been prepared for the use of employees and customers of NEC
Australia Pty Ltd and may not be reproduced without prior written approval of NEC
Australia Pty Ltd.
Copyright © 2007
NEC Australia Pty Ltd
633 – 647 Springvale Road
Mulgrave Vic 3170

Before Reading this Manual
This manual provides detailed information for each of the system’s features. If you are not familiar
with the features, the Table of Contents provides a list of the features and where to find the feature
within the manual.
GENERAL INFORMATION
Congratulations! You have purchased the NEC UNIVERGE SV8100 System.
The UNIVERGE SV8100 system is a feature-rich key system that provides many features including
Automatic Call Distribution, IP Station and IP Trunk support, ISDN compatibility, PBX compatibility,
TAPI compatibility, Voice over Internet Protocol and Uniform Call Distribution.
The UNIVERGE SV8100 system meets the customer needs today, and as business expands, the
system can be expanded to grow as well.
The UNIVERGE SV8100 system has a set of manuals that provide all the information necessary to
install and support the system. This preface describes these manuals.
SUPPORTING DOCUMENTS
UNIVERGE SV8100 General Description Manual
This Manual provides general information about the system, its features, system configuration and
standards. This manual provides an overview of the UNIVERGE SV8100 system and can be used to
present information to potential customers.
SV8100/SV8300 System Hardware Manual
The System Hardware Manual is provided for the system installer. This manual has detailed
instructions for installing the SV8100/SV8300 Chassis, Blades, Multiline Terminals, and optional
equipment.
UNIVERGE SV8100 Programming Manual
This manual provides instructions for programming the UNIVERGE SV8100 system using a Multiline
Terminal or PC.
Preface

SECTION 1ELECTROMAGNETIC INTERFERENCE (EMI)
WARNING
This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take
adequate measures.
SECTION 2INCIDENCE OF HARM
If the System is malfunctioning, it may also be causing harm to the telephone network.
The Telephone system should be disconnected until the source of the problem can be
determined and until repair has been made. If this is not done, the Network Provider
may temporarily disconnect the service.
SECTION 3HEARING AID COMPATIBILITY
The NEC Multiline Terminals that are provided for this system are hearing aid
compatible. The manufacturer of Single Line Telephones for use with the system must
provide notice of hearing aid compatibility to comply with ACA Technical Standards.
SECTION 4SERVICE REQUIREMENTS
WARNING
This equipment must only be installed and maintained by service
personnel.
In the event of equipment malfunction, all repairs must be performed by an
authorised dealer of NEC Australia Pty Ltd or by NEC Australia Pty Ltd. It is
the responsibility of users requiring service to report the need for service to
one of NEC Australia Pty Ltd authorised agents or to NEC Australia Pty Ltd.
SECTION 5COMPLIANCE INFORMATION
This equipment has been tested to comply with all relevant ACA Technical
Standards.
To be compliant to Australian Standard ACIF S004:2001, Warning: Small metal objects
such as staples and pins may be caught and held in the earpiece and that the user
should be aware and careful to prevent any accident from such an event.
The UNIVERGE SV8100 KSU must be permanently connected to protective earth.
Regulatory

SECTION 6VOICE ANNOUNCEMENT/MONITORING
CAUTION
The use of monitoring, recording or listeningdevices to eavesdrop, monitor,
retrieve or record telephone conversations or other sounds activities,
whether or not contemporaneous with its transmission may be illegal in
certain circumstances under federal or state laws. Legal advise should be
sought prior to implementing any practice that monitors or records any
telephone conversation. Some federal and state laws require some form of
notification to all parties to the telephone conversation, such as using a
beep tone or other notification methods, or require the consent of all parties
to the telephone conversation, prior to monitoring or recording a telephone
conversation. Some of these laws incorporate strict penalties.
SECTION 7MUSIC ON HOLD
IMPORTANT NOTE
In accordance with Australian Copyright Law, a license may be required
from The Australian Performing Right Association Limited (APRA), or other
similar organisation, when radio or TV broadcasts are transmitted through
the Music On Hold feature of this telecommunication system. NEC
Australia Pty Ltd hereby disclaims any liability arising out of the failure to
obtain such a license.
SECTION 8ULREGULATORY INFORMATION
This equipment has been listed by Underwriters Laboratories and complies with all
applicable requirements of the standard for telephone equipment UL 1459.

SECTION 9BATTERY DISPOSAL AND SAFETY
The UNIVERGE SV8100 system includes the batteries listed below. When disposing of
these batteries from system chassis, blades or external battery boxes, the
maintenance personnel must comply with applicable Federal and State regulations
regarding proper disposal procedures.
IMPORTANT SAFEGUARDS FOR BATTERY DISPOSAL
DO NOT PLACE USED BATTERIES IN YOUR REGULAR TRASH!
THE PRODUCT YOU PURCHASED CONTAINS A LITHIUM OR SEALED
LEAD ACID BATTERY. LITHIUM OR SEALED LEAD ACID BATTERIES
MUST BE COLLECTED, RECYCLED OR DISPOSED OF IN AN
ENVIRONMENTALLY SOUND MANNER.
The incineration, landfilling or mixing of disposable batteries with the municipal solid
waste stream may be PROHIBITED BY LAW in most areas. Contact your local solid
waste management officials for other information regarding the environmentally sound
collection, recycling and disposal of the battery.
CAUTION
Danger of explosion if batteries are incorrectly installed. Replace only with
the same or equivalent type of battery as indicated throughout this manual.
Unit Name Type of Battery Quantity
CD-CP00-XX Lithium 1
CD-VM00 Lithium 1
CHS2U INT BATT (Optional) Sealed Lead Acid 2
CHS LARGE BATT BOX
(Optional) Sealed Lead Acid 1 BAT Box = 3 sets of [2 x 12V-7AH] 1 BAT Box = 6 sets of [2 x 12V-7AH]
1 BAT Box = 9 sets of [2 x 12V-7AH]
1 BAT Box = 12 sets of [2 x 12V-7AH]

SV8100 Features and Specifications Manual i
Regulatory
Chapter 1 Introduction
Section 1 General Information ................................................................................ 1-1
Section 2 Multiline Terminals used with the System ................................................... 1-1
Chapter 2 Features
Section 1 About This Chapter ................................................................................. 2-1
Section 2 Important Notes ........................................................................................... 2-2
Section 3 IPK II to UNIVERGE SV8100 Feature Comparison List .............................. 2-3
Section 4 Features ...................................................................................................... 2-9
Account Code – Forced/Verified/Unverified .......................................2-11
Account Code Entry ..........................................................................2-17
Alarm ...............................................................................................2-23
Alarm Reports ..................................................................................2-27
Alphanumeric Display .......................................................................2-35
Analog Communications Interface (ACI) ............................................2-37
Ancillary Device Connection ..............................................................2-45
Answer Hold .....................................................................................2-49
Answer Key ......................................................................................2-53
Attendant Call Queuing .....................................................................2-57
Automatic Call Distribution (ACD) ......................................................2-59
Automatic Release ............................................................................2-87
Automatic Route Selection ................................................................2-91
Background Music ..........................................................................2-113
Barge-In .........................................................................................2-115
Battery Backup – System Memory ..................................................2-121
Battery Backup – System Power .....................................................2-123
Call Appearance (CAP) Keys ..........................................................2-125
TABLE OF CONTENTS

Issue 1.0 UNIVERGE SV8100
ii Table of Contents
Call Arrival (CAR) Keys ................................................................... 2-131
Call Duration Timer ......................................................................... 2-137
Call Forwarding – Centrex ..............................................................2-139
Call Forwarding – Park and Page ....................................................2-145
Call Forwarding ..............................................................................2-149
Call Forwarding with Follow Me .......................................................2-161
Call Forwarding, Off-Premise ..........................................................2-165
Call Forwarding/Do Not Disturb Override ......................................... 2-179
Call Monitoring ...............................................................................2-181
Call Redirect ................................................................................... 2-187
Call Waiting/Camp-On ....................................................................2-191
Callback ......................................................................................... 2-197
Caller ID Call Return ....................................................................... 2-201
Caller ID .........................................................................................2-205
Central Office Calls, Answering ....................................................... 2-219
Central Office Calls, Placing ........................................................... 2-229
Class of Service ............................................................................. 2-239
Clock/Calendar Display ................................................................... 2-257
CO Message Waiting Indication ......................................................2-261
Code Restriction ............................................................................. 2-265
Code Restriction Override ...............................................................2-275
Code Restriction, Dial Block ............................................................2-283
Conference ..................................................................................... 2-287
Conference, Voice Call/Privacy Release .........................................2-295
Continued Dialing ........................................................................... 2-299
Cordless DECT Terminals (US Only) ............................................. 2-303
Cordless Telephone Connection .....................................................2-321
Data Line Security .......................................................................... 2-337
Delayed Ringing ............................................................................. 2-339
Department Calling .........................................................................2-343
Department Step Calling ................................................................. 2-353
Dial Pad Confirmation Tone ............................................................2-357
Dial Tone Detection ........................................................................ 2-359
Dialing Number Preview ................................................................. 2-363
Digital Trunk Clocking ..................................................................... 2-365
Direct Inward Dialing (DID) .............................................................2-371
Direct Inward Line (DIL) .................................................................. 2-387
Direct Inward System Access (DISA) .............................................. 2-393

UNIVERGE SV8100 Issue 1.0
SV8100 Features and Specifications Manual iii
Direct Station Selection (DSS) Console ...........................................2-409
Directed Call Pickup .......................................................................2-417
Directory Dialing .............................................................................2-421
Distinctive Ringing, Tones and Flash Patterns .................................2-425
Do Not Disturb ................................................................................2-433
Door Box ........................................................................................2-439
Drop Key ........................................................................................2-445
Dterm Cordless II Terminal ...............................................................2-449
Dterm Cordless Lite II Terminal ........................................................2-469
Dterm series i Multiline Terminals .....................................................2-487
Facsimile CO Branch Connection ...................................................2-507
Flash ..............................................................................................2-511
Flexible System Numbering ............................................................2-515
Flexible Timeouts ...........................................................................2-533
Forced Trunk Disconnect ................................................................2-543
Group Call Pickup ...........................................................................2-547
Group Listen ...................................................................................2-551
Handset Mute .................................................................................2-553
Handsfree and Monitor ...................................................................2-559
Handsfree Answerback/Forced Intercom Ringing ............................2-563
Headset Operation ..........................................................................2-567
Hold ...............................................................................................2-571
Hot Key-Pad ...................................................................................2-579
Hotel/Motel .....................................................................................2-583
Hotline ............................................................................................2-595
Howler Tone Service .......................................................................2-601
Intercom .........................................................................................2-603
IP Multiline Station (SIP) .................................................................2-609
IP Single Line Telephone (SIP) .......................................................2-617
IP Trunk – (SIP) Session Initiation Protocol .....................................2-631
IP Trunk – H.323 ............................................................................2-645
ISDN Compatibility ..........................................................................2-655
K-CCIS – IP ....................................................................................2-675
K-CCIS – T1 ...................................................................................2-679
Last Number Redial ........................................................................2-683
Licensing ........................................................................................2-687
Line Preference ..............................................................................2-695
Long Conversation Cutoff ...............................................................2-699

Issue 1.0 UNIVERGE SV8100
iv Table of Contents
Maintenance ................................................................................... 2-703
Meet Me Conference ......................................................................2-705
Meet Me Paging .............................................................................2-709
Meet Me Paging Transfer ............................................................... 2-713
Memo Dial ......................................................................................2-719
Message Waiting ............................................................................2-723
Microphone Cutoff ..........................................................................2-729
Mobile Extension ............................................................................ 2-733
Multiple Trunk Types ...................................................................... 2-747
Music on Hold ................................................................................. 2-763
Name Storing ................................................................................. 2-771
Night Service .................................................................................. 2-775
Off-Hook Signaling ......................................................................... 2-785
One-Touch Calling ..........................................................................2-791
Operator .........................................................................................2-797
(OPX) Off-Premise Extension .........................................................2-799
Paging, External ............................................................................. 2-807
Paging, Internal .............................................................................. 2-813
Park ............................................................................................... 2-817
PBX Compatibility ...........................................................................2-825
PC Programming ............................................................................2-831
Power Failure Transfer ................................................................... 2-843
Prime Line Selection ....................................................................... 2-847
Private Line ....................................................................................2-851
Programmable Function Keys .........................................................2-857
Programming from a Multiline Terminal ........................................... 2-863
Pulse to Tone Conversion ...............................................................2-867
Redial Function .............................................................................. 2-869
Remote (System) Upgrade .............................................................2-873
Repeat Redial ................................................................................. 2-877
Resident System Program ..............................................................2-881
Reverse Voice Over ........................................................................ 2-883
Ring Groups ................................................................................... 2-887
Ringdown Extension, Internal/External ............................................ 2-893
Room Monitor ................................................................................. 2-897
Save Number Dialed .......................................................................2-903
Secondary Incoming Extension ....................................................... 2-907
Secretary Call (Buzzer) ...................................................................2-913

UNIVERGE SV8100 Issue 1.0
SV8100 Features and Specifications Manual v
Secretary Call Pickup ......................................................................2-917
Selectable Display Messaging .........................................................2-919
Selectable Ring Tones ....................................................................2-925
Serial Call .......................................................................................2-929
Single Line Telephones ..................................................................2-933
SLT Adapter ...................................................................................2-941
Softkeys .........................................................................................2-957
Speed Dial – System/Group/Station ................................................2-959
Station Hunt ...................................................................................2-975
Station Message Detail Recording ..................................................2-977
Station Name Assignment – User Programmable ............................2-993
Station Relocation ...........................................................................2-997
SV8100 Communications Analyst Enterprise .................................2-1001
SV8100 Desktop Applications .......................................................2-1009
SV8100 Interactive Voice Response .............................................2-1019
SV8100 Internal Router ................................................................2-1025
SV8100 NetLink ............................................................................2-1029
SV8100 PoE Gigabit Switch ..........................................................2-1039
SV8100/SV8300 Terminals ...........................................................2-1043
Synchronous Ringing ....................................................................2-1065
T1 Trunking (with ANI/DNIS Compatibility) ....................................2-1067
Tandem Ringing ...........................................................................2-1079
Tandem Trunking (Unsupervised Conference) .............................. 2-1083
TAPI Compatibility ........................................................................2-1099
Tone Override ..............................................................................2-1103
Traffic Reports ..............................................................................2-1107
Transfer ........................................................................................2-1111
Trunk Group Routing .................................................................... 2-1123
Trunk Groups ............................................................................... 2-1129
Trunk Queuing/Camp-On ..............................................................2-1135
UCB (Unified Communications for Business) .................................2-1139
UM8000 Mail ................................................................................2-1153
Uniform Call Distribution (UCD) .....................................................2-1175
Uniform Numbering Network .........................................................2-1185
UNIVERGE Multimedia Conference Bridge ...................................2-1193
Universal Slots .............................................................................2-1201
User Programming Ability .............................................................2-1205
Virtual Extensions .........................................................................2-1207

Issue 1.0 UNIVERGE SV8100
vi Table of Contents
VM8000 InMail ............................................................................. 2-1213
Voice Mail Integration (Analog) ..................................................... 2-1253
Voice Mail Message Indication on Line Keys ................................. 2-1273
Voice Over ................................................................................... 2-1277
Voice Response System (VRS) ..................................................... 2-1281
Volume Controls ........................................................................... 2-1301
Warning Tone for Long Conversation ............................................ 2-1303
Wireless DECT (SIP) .................................................................... 2-1307
Chapter 3 Codes Tables
Section 1 About This Chapter ................................................................................. 3-1
Section 2 Simplifying Multiline Terminal Operations with One-Touch Key Operation . 3-1
Section 3 Using Handsfree .......................................................................................... 3-2
Chapter 4 Feature Availability by Software Revision
Section 1 Feature Availability Chart ........................................................................ 4-1

SV8100 Features and Specifications Manual vii
Figure 1-1 SV8100 Key Assignment Example ......................................................... 1-2
Figure 1-2 Feature Access/One-Touch Key Assignment Example .......................... 1-3
Figure 2-1 Department Calling Priority Call Routing ............................................ 2-346
Figure 2-2 Department Calling Circular Routing .................................................. 2-347
Figure 2-3 Digital Trunk Clocking Example 1 ....................................................... 2-366
Figure 2-4 Digital Trunk Clocking Example 2 ....................................................... 2-367
Figure 2-5 Digital Trunk Clocking Example 3 ....................................................... 2-367
Figure 2-6 Digital Trunk Clocking Example 4 ....................................................... 2-367
Figure 2-7 Digital Trunk Clocking Example 5 ....................................................... 2-368
Figure 2-8 Digital Trunk Clocking Example 6 ....................................................... 2-368
Figure 2-9 Digital Trunk Clocking Example 7 ....................................................... 2-368
Figure 2-10 Digital Trunk Clocking Example 8 ....................................................... 2-369
Figure 2-1 Example – SIP Phone ......................................................................... 2-628
Figure 2-2 Mobile Extension Layout ..................................................................... 2-733
Figure 2-3 PC Programming Overview ................................................................ 2-831
Figure 2-4 PCPro Connection Dialog ................................................................... 2-832
Figure 2-5 WebPro Login Screen ......................................................................... 2-833
Figure 2-6 Uniform Call Distribution (UCD) Priority Call Routing ....................... 2-1177
Figure 2-7 Uniform Call Distribution (UCD) Circular Routing ............................. 2-1178
LIST OF FIGURES

Issue 1.0 UNIVERGE SV8100
viii List of Figures
THIS PAGE INTENTIONALLY LEFT BLANK

SV8100 Features and Specifications Manual ix
Table 2-1 Sample Alarm Report ...................................................................................... 2-27
Table 2-2 Alarm Report Definitions ................................................................................. 2-28
Table 2-3 Alarm Report Item Definitions ......................................................................... 2-28
Table 2-4 Sample System Information Printout .............................................................. 2-29
Table 2-5 Keys for Entering Names .............................................................................. 2-214
Table 2-6 Dial Tone Detection Program Interaction ...................................................... 2-361
Table 2-7 Example 2 (Manual Change) ........................................................................ 2-375
Table 2-8 LED Flash Patterns ....................................................................................... 2-386
Table 2-9 Distinctive Ringing: Tones and Flash Patterns ............................................ 2-425
Table 2-10 Basic Tone Table – Tone 06 ......................................................................... 2-430
Table 2-11 Basic Tone Table – Tone 14 ......................................................................... 2-430
Table 2-12 Basic Tone Table – Tone 39 ......................................................................... 2-430
Table 2-13 IPK Telephone Specifications ....................................................................... 2-506
Table 2-14 Service Tone Setup, Program 80-01-01 ....................................................... 2-555
Table 2-15 Service Tone Setup, Program 80-01-02 ....................................................... 2-558
Table 2-16 Extension Busy Setup ................................................................................... 2-599
Table 2-17 Incoming Ringing Tone ................................................................................. 2-607
Table 2-18 License Information ....................................................................................... 2-690
Table 2-19 Supported Service Codes ............................................................................. 2-735
Table 2-20 Keys for Entering Names .............................................................................. 2-773
Table 2-21 Selectable Display Messaging Defaults ........................................................ 2-919
Table 2-22 Selectable Display Message – Character Entry Chart .................................. 2-922
Table 2-23 Keys for Entering Names .............................................................................. 2-969
Table 2-24 SMDR Report Definitions .............................................................................. 2-979
Table 2-25 SMDR Report Format with Program 35-02-14 Set to ‘0’ ............................... 2-980
Table 2-26 SMDR Report Format with Program 35-02-14 Set to ‘1’ ............................... 2-981
Table 2-27 SMDR Summary Report ............................................................................... 2-982
LIST OF TABLES

Issue 1.0 UNIVERGE SV8100
xList of Tables
Table 2-28 Keys for Entering Names ..............................................................................2-995
Table 2-29 TAPI Commands .........................................................................................2-1099
Table 2-30 Board Power Factor ....................................................................................2-1201
Table 2-31 Terminal Power Factor ................................................................................2-1202
Table 2-32 Maximum Number of Package Installed ......................................................2-1202
Table 2-33 Voice Prompting Messages .........................................................................2-1284
Table 3-1 Post Dialing Service Codes – Single Digit Post Dialing Codes .........................3-2
Table 4-1 Feature Availability by Software Revision .........................................................4-1