NEC DTERMSP30 User manual

i
NEC Corporation reserves the right to change the specifications, functions, or features, at any
time, without notice.
NEC Corporation has prepared this document for use by its employees and customers. The
information contained herein is the property of NEC Corporation and shall not be reproduced
without prior written approval from NEC Corporation.
Copyright 2004
NEC Corporation
Printed in Japan
LIABILITY DISCLAIMER

How to Use Online Help
1
There are two ways to open Online Help.
Open from Start Menu
1Click in the following order: [Start] Æ
[Program] Æ[DtermSP30] Æ
[DtermSP30 Online Help]
Now, Help Screen is opened.
Open from Task Tray
1Right-click in Task Tray and then
click [Help].
Now, Help Screen is opened.
1Click on the upper right corner on
Help screen.
Now, Help screen is closed.
You can see Help screen just like help screens on other
applications.
How to Use
Online Help
How to Open
Click
Click
Click
Right-Click
How to Close
How to Operate
No. Item Explanation
(1) Non-display/
display
Hides ‘Contents/Keywords/
Lookup’ column. When this is
clicked, displays the column again.
(2) Back Goes back to the previous screen.
(3) Forward Goes forward in the history of
page-moving.
(4) Home Goes back to Top Page.
(5) Print Prints the displayed page.
(6) FAQ Displays frequently asked ques-
tions and their answers.
(7) Glossary Displays a list of terms used in this
Help.
Click

How to Use Online Help
2
(8) Contents When , , , or is
clicked, the page on ‘Text’ column
is displayed. Also, when is
clicked, sub-items are displayed.
(9) Key word Displays a list of all the items in the
contents in alphabetical order. You
can look up an item by using an
entry box.
(10) Lookup You can look up a section you want
to know by using this button.
When you enter a word on the
entry box on the upper side and
click [Start lookup], the lookup
result is displayed in a list. When
you click lookup result, the equiva-
lent page is displayed.
How to See Text
No. Explanation
(1) When an underlined part in the text is clicked,
the screen jumps to the referred section. When
[Back] is clicked, it goes back to the previous
screen.
(2) What you should be careful about
(3) Operation order
(4) How to operate
(5) Screens or additional explanations displayed
after an operation
(6) Advice and clues
No. Item Explanation

What You Can Do By Softphone
3
Softphone ‘DtermSP30’ is a telephone operated by
using a PC. You make a call by using headset or hand-
set.
Also, you can do the following by using functions spe-
cific to Softphone.
What You Can Do
By Softphone
Video Conference
You can call seeing the other person’s face by connecting a
camera to your PC.
Cooperation with PHS
You can use your PHS connected to the PBX as your handset
(optional).
Sharing your applications
You can see or operate the same data on each other’s PC while
calling other person.
Checking other person’s condition
You can check whether other person is present, calling and so
on before you make an extension call (optional).
. . .
. . .
. . .
Calling
Jane
Under
Presence
Jane
John
John

How to Use Softphone
4
This section describes how to start and end Softphone.
There are two ways to start Softphone.
1Perform either of the following opera-
tions
• Click in the following order: [Start] Æ[Pro-
gram] Æ[DtermSP30] Æ[DtermSP30 Online
Help]
• Double-click on the desktop.
Until the PBX recognizes the start of Softphone,
the following message is displayed.
2Enter the extension number and the
password assigned to a person to
‘Login: ’ column and ‘Password: ’ col-
umn respectively.
Extension numbers are assigned to ‘Login: ’ and
‘Password: ’ as a default. When starting Soft-
phone for the first time, enter your extension
number. If you have changed your password,
enter the new password.
3Click .
‘Macro running…’ screen is displayed.
4Softphone is started.
Now, you can use your Softphone.
How to Use Soft-
phone
How to Start
You want to make a shortcut:
Select [Make a shortcut on the desk-
top] on the shortcut selection screen
when installing Softphone. Then,
shortcut is made automatically on the
desktop.
You want to start your PC
and Softphone at the same
time:
Select [Register to Startup] on the
shortcut selection screen when install-
ing Softphone. Then, it is registered
automatically to Startup.
When you use cooperation with PHS,
enter the extension number for Soft-
phone (My Line) instead of your PHS
extension number on ‘login:’ column
and ‘Password: ’column.
For details, contact your system
administrator.

How to Use Softphone
5
There are two ways to end Softphone.
1End in either of the following ways:
• Right-click in Task Tray.
The following menu is displayed.
• While using Main Panel, right-
click on Task Bar.
The following menu is displayed.
2Click [Exit].
When you right-click the task bar icon, click
[Close].
The following screen is displayed.
3Click .
Now, your Softphone is ended.
Restart your Softphone when required such as when
you change the design of the Softphone.
1Right-click in Task Tray.
The following menu is displayed.
2Click [Restart].
The following screen is displayed.
End
• Be sure to end your Softphone before
turning the power off.
• You cannot end your Softphone while
you are making a call or a dial tone is
heard.
When someone is giving you a call
when your Softphone is not
started or your PC is not powered
on:
If you use an optional presence server
function, is displayed on other person’s
Member 01/02 displays. This sign shows
that the Softphone is not started or the PC is
not powered on.
Also, if logout transfer is set, the call is
transferred to the number to be transferred.
Restart
You cannot restart your Softphone while
you are making a call or a dial tone is heard.
Perform your operation when the call is
ended.

How to Use Softphone
6
3Click .
The following screen is displayed.
Until the PBX recognizes the start of Softphone,
the following message is displayed.
4Enter the extension number and the
password assigned to a person to
‘Login: ’ column and ‘Password: ’ col-
umn respectively.
Extension numbers are assigned to ‘Login: ’ and
‘Password: ’ as a default. Unless you have
changed your password, enter your extension
number. If you have changed your password,
enter the new password.
5Click .
‘Macro running…’ screen is displayed and your
Softphone will be restarted.
Now, your Softphone is restarted.
When you use cooperation with PHS,
enter the extension number for Soft-
phone (My Line) instead of your PHS
extension number on ‘login: ’column
and ‘Password: ’column. For details,
contact your system administrator.

Panel
7
Softphone is displayed on 2 kinds of panels.
Main Panel
Compact Panel
There are various buttons such as settings, status dis-
play, response and sending a call on the main panel.
This section describes designations of each button and
how to use them.
When Main Panel is displayed, its icon is displayed on
Task Bar.
Main Panel Button List
Panel
You want to store Softphone Panel
to Task Tray:
For details, refer to “How to Store Panel”.
Designations of Each
Part on Main Panel and
How to Use them
Button Designation Explanation
Message
Waiting
Lamp
Lights up when a
call from extension
or outside is
received. Also, it
blinks when mes-
sage is being
recorded if call
recording function
(optional) is used.
Logo Button When clicked, URL
homepage specified
in the Configuration
is displayed.
For details, refer to
“Displaying Home-
page by Using Logo
Button on Main
Panel”.
To Task Tray
Button
When clicked, Soft-
phone is displayed
in the Task Tray.
When icon on
Task Tray is clicked,
Softphone is dis-
played. Also, this
button can be set so
that it will go back
automatically at
receiving a call.

Panel
8
Switching to
Compact
Panel Button
When clicked, the
panel switches to
Compact Panel.
LCD Information reflect-
ing status such as
date and time is dis-
played in 2 lines.
Forwarding
Button
Clicked when for-
warding a call.
3-party Con-
ference But-
ton
Clicked when 3-par-
ties make the same
call.
Also, when right-
clicked on the but-
ton, the following
menu is displayed
and 6 or 8-parties
can make a confer-
ence call (optional).
Record But-
ton
Clicked when start-
ing/ending call
recording or listen-
ing to the recorded
message. Also,
when a call record-
ing function
(optional) is used,
there is a button
with the same func-
tion on Function
Key Panel.
Hold Button Clicked when a call
is held.
Button Designation Explanation
Information
Window
When Line Button
or Member 01/02
Button is clicked,
the display is
switched to Line
Key Display or
Member 01/02 Dis-
plays respectively.
Line Key Display
Informs you of a call
received from
another extension by
blinking. When this
is clicked while
blinking, you can
answer the call.
Also, you can copy
the button on Func-
tion Key Panel to
the button not used
and then use it.
Member 01/02
Displays
For details, refer to
“<Member 01/02
Displays>”.
Line Button Clicked when the
display is switched
to Line Key display.
Member 01
Button
Clicked when the
display is switched
to Member 01/02
displays.
Member 02
Button
Call Button Clicked when mak-
ing or receiving a
call. Also, when
right-clicked on the
button, the follow-
ing menu is dis-
played.
• Make a call/trans-
fer by ‘xxxxx’.
Used when mak-
ing or forward-
ing a call by
using the tele-
phone number
copied by using
other applica-
tions.
• Last number call
Used when you
want to make a
call again to the
person you
called.
Button Designation Explanation

Panel
9
Volume
Adjusting
Button
Clicked when
adjusting the vol-
ume of the call
sound or received
call.
Volume Indi-
cating Button
Indicates the volume
of call sound or
received call.
Away Button Clicked when set-
ting ‘leaving seat’.
Mute Button Clicked when mak-
ing the caller’s voice
mute to other per-
son.
Forwarding
Settings But-
ton
Clicked to display
‘Call forward set-
tings’ screen to refer
to / register/edit Call
forward settings
such as Call for-
ward-All Calls, Call
forward-Busy, Call
forward-Don’t
answer, and Call for-
ward-Logout. Also,
when Call forward-
All Calls is set, a
blue lamp lights up.
For details, refer to
“Making the Call
Addressed to You
Forwarded”.
Config Set-
ting Button
Clicked when dis-
playing ‘Configura-
tion’ screen to make
basic settings such
as making or receiv-
ing a call. For
details, refer to
“How to Make a
Basic Setting”.
Number Pad
Button
When clicked, 10-
key keypad panel is
displayed. Used
when entering tele-
phone numbers and
others.
Button Designation Explanation
Function Key
Button
Clicked when dis-
playing extension
numbers registered
in Softphone in
advance and Func-
tion Key Panel
where Function But-
tons are placed. For
details, refer to
“Function Key But-
ton”.
Short Mes-
sage Button
Clicked when send-
ing a short message
or displaying ‘Short
message log’ to see
received messages.
For details, refer to
“Short Message
Button”.
Address Book
Button
Clicked when open-
ing an application or
a file often used
when making a call.
For details, refer to
“Address Book But-
ton”.
Call Log But-
ton
Clicked when dis-
playing ‘Call Log’
to confirm the call
date, other person’s
phone number, and
call duration.
For details, refer to
“Call Log Button”.
Application
Sharing But-
ton
Clicked when dis-
playing Application
Sharing Panel to use
application sharing
while making a call.
For details, refer to
“Application Shar-
ing Button”.
Video Con-
ference But-
ton
Clicked when dis-
playing Video Con-
ference Panel to use
video conference
while making a call.
For details, refer to
“Video Conference
Button”.
Button Designation Explanation

Panel
10
< Member 01/02 Displays >
Member 01/02 Displays are used when using one-touch
operation by registering the number and name of other
person to whom you often make or forward calls and
send short messages. This display has two panels of
Member 01 and Member 02 and you can register 11
numbers on each panel, in total 22 numbers.
Also, when optional presence server is used, a sign indi-
cates whether the other person is making a call or
absent.
You can inform other person of your status, too.
Meanings of each sign are as follows:
For details, refer to “Confirm the Other Person’s Sta-
tus”.
Compact Panel is an L-shaped panel on which each but-
ton on Main Panel is made compact and only the func-
tions assumed to be used frequently are displayed.
This panel allows you to use the screen effectively
while running Softphone and to make smooth opera-
tions using other applications.
Compact Panel Button List
Signs Meaning
When the other person is ‘present’
When the other person is ‘busy’
When the other person is ‘away’
When ‘the PC is turned off or Softphone is not
started (logged out)’
When putting a cursor on this sign, the reason
why the person is absent is popped up. Rea-
sons of absence can be changed through set-
ting.
Refer to “Selecting Absent Reason”.
No Sign When the reason is ‘unknown’
When the other person is using a telephone
other than Softphone or network trouble
occurs, no sign is displayed.
Designations of Each
Part on Compact Panel
and How to Use them
When Compact Panel is displayed, no icons
are displayed on Task Bar.
Button Designation Explanation
Message
Waiting
Lamp
Lights up when a call
from extension or
outside is received.
Also, it blinks when
message is being
recorded if call
recording function
(optional) is used.
LCD Information reflect-
ing status such as
date and time is dis-
played in a line.
Volume Indi-
cating Button
Indicates the volume
of call sound or
received call.
Volume
Adjusting
Button
Clicked when adjust-
ing the volume of the
call sound or
received call.
Mute Button Clicked when mak-
ing the caller’s voice
mute to other person.

Panel
11
To Task Tray
Button
When clicked, Soft-
phone is contained in
the Task Tray.
When icon on
Task Tray is clicked,
Softphone comes
back.
Switching to
Main Panel
Button
When clicked, the
panel switches to
Main Panel.
Function Key
Button
Clicked when dis-
playing extension
numbers registered
in Softphone in
advance and Func-
tion Key Panel
where Function But-
tons are placed. For
details, refer to
“Function Key But-
ton”.
Short Mes-
sage Button
Clicked when send-
ing a short message
or displaying ‘Short
message log’ to see
received messages.
For details, refer to
“Short Message But-
ton”.
Address
Book Button
Clicked when open-
ing an application or
a file often used
when making a call.
For details, refer to
“Address Book But-
ton”.
Call Log
Button
Clicked when dis-
playing ‘Call Log’ to
confirm the call date,
other person’s phone
number, and call
duration.
For details, refer to
“Call Log Button”.
Application
Sharing But-
ton
Clicked when dis-
playing Application
Sharing Panel to use
application sharing
while making a call.
For details, refer to
“Application Sharing
Button”.
Button Designation Explanation
Video Con-
ference But-
ton
Clicked when dis-
playing Video Con-
ference Panel to use
video conference
while making a call.
For details, refer to
“Video Conference
Button”.
Forwarding
Button
Clicked when for-
warding a call.
Hold Button Clicked when a call
is held.
One-touch
Ringback
Button
Clicked when you
make a call to the
person registered on
the top of Member
01/02 Display.
When right-clicked,
the other persons
registered on Mem-
ber 01/02 Display
are displayed in a
list.
For details, refer to
“Making a Call by
Using One-touch
Ringback Button”.
Call Button Clicked when mak-
ing or receiving a
call. Also, when
right-clicked on the
button, the follow-
ing menu is dis-
played.
• Make a call/trans-
fer by ‘xxxxx’.
Used when send-
ing or forwarding
a call by using the
telephone number
copied by using
other applications.
• Last number call
Used when you
want to make a
call again to the
person you called.
Button Designation Explanation

Panel
12
Softphone is provided with two kinds of operation
screens (panels). Select a panel screen you like accord-
ing to the status where your PC is used.
Also, you can store the panel in Task Tray.
When Main Panel is used
When Compact Panel is used
Compact panel is changed into a shape that can be auto-
matically fit in the corner of the screen when a cursor is
put on the part other than buttons and it is moved within
the screen. Task Tray Icon List
Even when Softphone is displayed as an icon and stored
in Task Tray, you can be informed of status such as idle,
busy, receiving a call and so on. Also, when right-click-
ing the icon, you can display the version information,
restart, end operations, and run Help.
Icons are displayed as follows according to the status of
your Softphone.
How to Select Panel
Click
Click
How to Store Panel
You want to display the panel.
Click in Task Tray.
You want to display the panel by
using [Ctrl] key.
You need some setting.
For details, refer to “Displaying the Panel
stored to Task Tray Using [Ctrl] Key”.
When receiving a call:
Receiving tone is sounded and the dis-
played icon is changed.
Icon Meaning
Waiting (Idle state)
A call is being received by your own
telephone (the prime line)
(The panel automatically switches to the
one displayed before stored in Task Tray
due to the setting.)
When a call is received by other tele-
phone(s) (except for the prime line)
Click
Click

Panel
13
Menu Names and How to Use them
When right-clicking the icon, the following menu is dis-
played.
There are 6 kinds of subscreens displayed when a but-
ton is clicked on the panel.
Function Key Button
This button will allow you to set extension numbers and
service functions set in the PBX side are allocated.
When an extension number is allocated, the number is
displayed.
You can change the displayed button name or the popup
displayed when the cursor is placed.
Clicking a certain button will facilitate call receiving
and use of the allocated functions.
For details, refer to “How to Use Line Key Display and
Function Key Panel”.
Short Message Button
You can send or receive a message in characters instead
of voice. Also, you can confirm the history of the
received and sent messages.
Meanings of each sign are as follows:
For details, refer to “How to Use Short Message”.
Address Book Button
This button will allow you to set any application or file
where the telephone number is registered as you like.
For details, refer to “Making it Possible to Use Address
Book Button”.
Ex. When Microsoft Outlook Express is registered…
Busy
When a call is received by other tele-
phone while you are making a call
Menu Name Explanation
Version Used to display Softphone Version
Help Used to display Online Help
Restart Used to end Softphone once and
then start it again
Exit Used to exit Softphone
Subscreen Names and
How to Use them
Icon Meaning
<Function Key Panel>
Click
Sign Meaning
Message you sent
Received message that hasn’t been read
Received message that has been read
Message failed to be sent
< Short message log screen>
Click
< Outlook Express screen>
Click

Panel
14
Call Log Button
This button displays call information on ‘Call Log’
screen when you make a call (including when the other
person doesn’t answer) or receive a call. The kind, date
and time, number, call duration, recording and call
memo are displayed on the call log. You can Make a
call/transfer or enter a call memo to the number by
right-clicking the call log. Also, you can delete an
unnecessary call log.
Call Log Button blinks in blue to notify you when you
don’t answer the call addressed to you (Prime Line
Call). You can stop this blinking by clicking Call Log
Button or making a call using ‘Call Log’. When you end
and then restart Softphone, the button doesn’t blink.
< Meanings of Each Item on ‘Call
Log’ Screen >
For details, refer to “Making a Call by Using Call Log”.
Application Sharing Button
You can use ‘Application Sharing’, ‘White Board’, ‘File
Transfer’ and ‘Chat’ on each other’s PC.
< How to Use this Button >
Item Meaning Remarks
Kind Log kinds are dis-
played in signs
Meaning of each sign
: 3-party call
: Sending a call
: Sending (Don’t
answer)
: Receiving a call
: Receiving a call
(Don’t answer)
Date & Time Displays the tele-
phone call begin-
ning time
Number Displays other
person’s number
Displays the telephone
number of ‘Voice Mail/
UMS’
Duration Displays the call
duration
Record Displays @ when
there is recording
information
Memo Displays when
there is a memo
< Call Log screen>
Click
Button Designation Explanation
Application Sharing
Button
Clicked to open the
same data on each
other’s PC and shar-
ing operations on
PC. For details, refer
to “Application
Sharing”.
White Board Button Clicked to use white
board.
For details, refer to
“Using White
Board”.
File Transfer Button Clicked to transfer a
file to other person.
For details, refer to
“Using File Trans-
fer”.
Chat Button Clicked to use chat.
For details, refer to
“Using Chat”.
Exit Button Clicked to end appli-
cation sharing and
video conference.
<Apprication Sharing Panel>
Click

Panel
15
Video Conference Button
You can speak to other person while seeing each other’s
face during the call.
Other person’s image is displayed in the upper side and
your image is displayed in the lower side.
For details, refer to “Using Video Conference”.
<Video Conference Panel>
Click

Configuration Screen
16
Displayed when (Configuration Button) is clicked
and you can make settings of basic operations and func-
tions. On ‘Configuration’ screen, setting screens can be
switched by clicking the tab on the upper side.
When Sending a Call by copying/drags & drops a phone
number, you can make a setting so that an additional
number such as ‘0’ will be added automatically to the
front of other person’s phone number.
For details, refer to “Setting Used to Make a Call by
Copying or Drags & Drops a Phone Number”.
When a call is received with Main Panel or Compact
Panel stored in Task Tray, you can make a setting so that
Softphone will be automatically displayed at the fore-
front on the desktop. Also, you can make a setting so
that you can answer a call addressed to other person just
by lifting the handset from the pedestal.
For details, refer to “Displaying a Panel on the Fore-
front at Receiving”.
Refer to “Receiving a Call Addressed to Other Person
Just by Lifting the Handset from the Pedestal”.
You can change the call sound or hold sound.
For details, refer to “Changing Call Sound and Hold
Sound”.
Configuration
Screen
‘Call’ Setting Screen
< Configuration screen>
Click
‘Receive’ Setting Screen
‘Sound’ Setting Screen

Configuration Screen
17
This sets the operation when video conference is
received.
For details, refer to “Start Video Conference At Once”.
You can make a setting to pop up dialogs when receiv-
ing a short message and a setting of preservation days of
a short message.
For details, refer to “Using Popup when a Short Mes-
sage is Received” or “Specifying Preservation Days of
Short Message”.
You can set how to and where to preserve recorded files
created when PC recording is used. Also, you can make
a setting concerning sharing in use of voice mail.
For details, refer to “Saving All the Files Recorded by
PC” or “Specifying the Preservation Destination of a
File Recorded by PC”.
Refer to “Sending a File Recorded on PC through E-
mail”.
Refer to “Using Voice Mail Sharing Function”.
You can set the reason you are absent to pop up on
Member 01/02 of other person when your Softphone is
not started or your PC is turned off. For details, refer to
“Selecting Absent Reason”.
This setting is available only when using the optional
presence server function.
‘Video’ Setting Screen
‘Short Message’ Set-
ting Screen
‘Recording’ Setting
Screen
‘Presence’ Setting
Screen

Configuration Screen
18
You can make settings concerning panels and LCD dis-
plays.
For details, refer to the following pages:
Refer to “Displaying 10-key Keypad Panel When But-
ton is Pressed after Call Recording”.
Refer to “Displaying Panel When Operating on Handset
and so on”.
Refer to “Switching to Two-Step Display when Com-
pact Panel is Displayed”.
Refer to “Displaying the Panel Stored to Task Tray
Using [Ctrl] Key”.
You can make a setting in advance so that you don’t
have to enter your login ID or password at every start-
up. For details, refer to “Omitting Entering Login ID
and Password”.
Also, you can make a setting to display your name to
other person when receiving a short message. For
details, refer to “Registering Your Name”.
You can make settings concerning entry and applica-
tions and files that are opened when Address Book But-
ton is clicked.
For details, refer to the following pages:
Refer to “Making it Possible to Enter ‘#’ Easily from
Keyboard”.
Refer to “Automatically Ending the Call at the End of
the Call (Automatic Idle Return)”.
Refer to “Making a Setting So That Response, Call and
Cutting is Done by Using Space Key”.
Refer to “Making it Possible to Use Address Book But-
ton”.
Refer to “Displaying Homepage by Using Logo Button
on Main Panel”.
‘Display’ Setting Screen
‘User’ Setting Screen
‘Detail’ Setting Screen

Volume Adjusting
19
You can adjust the volume of call sound and sound from
the speaker to 9 stages respectively.
zAdjust the volume of call sound while receiving or
waiting for a call.
zAdjust the volume of received call while making a
call or sending a message.
You can make only your voice mute so that the other
person cannot hear.
1Click (Mute Button).
[Mute] Button blinks in blue and other person
cannot hear your voice.
When clicking [Mute] Button again, other person
can hear your voice again.
Volume Adjust-
ing
Adjusting
When all the volume blinks in red
or yellow:
Call quality is degraded due to network
congestion and so on. The blinking means
as follows:
• Blinking in red: Quality of call sound is
degraded.
• Blinking in yellow: Quality of received
sound is degraded
When the call quality is recovered, the but-
ton stops blinking.
Making Your Voice
Mute Temporarily
Increase
Decrease
Click
Click