NETGEAR EX5000 User manual

User Manual
AC1200 WiFi Range Extender
Model EX5000
NETGEAR, Inc.
350 E. Plumeria DriveJanuary 2020
San Jose, CA 95134, USA202-12048-01

Support
Thank you for purchasing this NETGEAR product. You can visit
https://www.netgear.com/support to register your product, get help, access the latest
downloads and user manuals, and join our community. We recommend that you use
only official NETGEAR support resources.
Compliance and Conformity
For regulatory compliance information including the EU Declaration of Conformity, visit
https://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
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AC1200 WiFi Range Extender

Contents
Chapter 1 Overview
Meet Your Extender..............................................................................6
LEDs...................................................................................................6
Buttons...............................................................................................7
When to Use Your Extender................................................................7
How the Extender Works.....................................................................7
Chapter 2 Get Started
Install the WiFi Extender....................................................................10
Place the Extender and Apply Power..........................................10
Connect to an Existing WiFi Network..........................................10
Connect with WPS.....................................................................10
Connect with the NETGEAR Installation Assistant................12
Find the Best Location...................................................................13
Log In to the Extender After Installation..........................................13
Run Smart Setup Installation.............................................................14
Chapter 3 Maintain and Monitor the Extender
Change the Extender admin User Name and Password...............16
Turn Password Protection Off and On.............................................17
Recover a Forgotten User Name or Password................................17
Automatically Adjust for Daylight Saving Time..............................18
Manually Set the Extender Clock......................................................19
Back Up and Manage the Extender Configuration........................20
Back Up the Configuration Settings............................................20
Restore the Configuration Settings.............................................21
Return the Extender To Its Factory Default Settings......................22
Use the Reset Button.....................................................................22
Log In and Reset the Extender to Factory Settings....................22
Update the Extender Firmware.........................................................23
Check for New Firmware and Update the Extender.................24
Manually Upload Firmware to the Extender...............................24
Chapter 4 Extender Network Settings
View Connected Devices...................................................................27
Boost Your Video Streaming with FastLane Technology..............27
3

View WiFi Settings..............................................................................29
Change the WiFi Network Name......................................................29
Turn Off the SSID Broadcast to Create a Hidden Network...........30
Disable or Enable the WiFi Radios...................................................31
Change the WiFi Speed.....................................................................32
Use WPS to Add a Computer to the Extender’s WiFi Network....33
Use WPS with the Push Button Method......................................33
Use WPS with the PIN Method.....................................................34
Deny Access to a Computer or WiFi Device...................................35
Set Up an Access Schedule...............................................................36
Change the Extender’s Device Name..............................................37
Set Up the Extender to Use a Static IP Address..............................38
Use the Extender with MAC Filtering or Access Control...............39
Chapter 5 FAQs and Troubleshooting
FAQs.....................................................................................................42
Cannot Connect to the Extender......................................................42
Cannot Join a WiFi Network and Receive an Error Message.......43
Cannot Access mywifiext.net............................................................43
Find Extender's IP Address...............................................................44
Chapter 6 Factory Settings and Technical Specifications
Factory Default Settings.....................................................................47
Technical and Environmental Specifications..................................47
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AC1200 WiFi Range Extender

1
Overview
The WiFi Range Extender boosts your existing network range and speed, delivering
dual-band WiFi.
This chapter covers the following topics:
• Meet Your Extender
• When to Use Your Extender
• How the Extender Works
Note: For more information about the topics covered in this manual, visit the support
website at support.netgear.com.
5

Meet Your Extender
Before you install your extender, familiarize yourself with its LEDs and buttons.
LEDs
The following table describes the LEDs.
Table 1. LED descriptions
DescriptionLED
•Solid green. The extender is powered on.
•Solid amber. The extender is booting.
•Off. The extender is powered off.
Power
This LED indicates the network connection between the extender and the
router or access point.
•Solid green. Best connection.
•Solid amber. Good connection.
•Solid red. Poor connection.
•Off. No connection.
Router
User Manual6Overview
AC1200 WiFi Range Extender

Table 1. LED descriptions (Continued)
DescriptionLED
This LED indicates the network connection between the extender and a
computer or mobile device.
•Solid green. Best connection.
•Solid amber. Good connection.
•Solid red. Poor connection.
•Off. No connection.
Device
•Solid green. WiFi security is enabled (WPA or WPA2).
•Blinking green. A WPS connection is being established.
•Off. WiFi security is not enabled.
WPS
Buttons
The side panel contains the following buttons:
•Reset button. Pressing the Reset button for about five seconds resets the extender.
•WPS button. Pressing the WPS button let's the extender connect to your existing
WiFi network through WPS. You can also connect WPS-enabled devices to the
extender using the WPS button.
•Power button. Pressing the Power button turn the extender on or off.
When to Use Your Extender
NETGEAR recommends that you connect through the extender network only when the
WiFi device is in a “dead zone” where connection from the existing network is poor or
nonexistent. Data traffic routed through the extender is inherently slower than traffic
routed directly from the network.
How the Extender Works
The extender works like a bridge between a WiFi router (or a WiFi access point) and a
WiFi device outside the range of the WiFi router. The extender performs two main jobs:
•The extender connects to a working WiFi network.
User Manual7Overview
AC1200 WiFi Range Extender

When the extender connects over WiFi to an existing network, it functions as a
network client, similar to how a WiFi device connects to a network.
•The extender acts as an access point for WiFi devices.
The extender broadcasts its own WiFi network that WiFi devices can join. In its role
as an access point, the extender performs tasks that WiFi routers do, such as
broadcasting its network name (SSID).
The extender must do each of these jobs so that both ends of the bridge are in place.
Figure 1. Connect your extender
User Manual8Overview
AC1200 WiFi Range Extender

2
Get Started
This chapter covers the following topics:
• Install the WiFi Extender
• Log In to the Extender After Installation
• Run Smart Setup Installation
9

Install the WiFi Extender
Place the extender, apply power, and connect the extender to your WiFi network.
Place the Extender and Apply Power
To place the extender and apply power:
1. Place your extender in the same room as your WiFi router.
Proximity to the WiFi router is required only during the initial setup process.
2. Plug the extender into an electrical outlet.
3. Wait for the Power LED to light amber and then turn green.
If the Power LED does not light, press the Power On/Off button on the side of the
extender.
Connect to an Existing WiFi Network
To extend the range of your WiFi network, you must connect the extender to your
existing WiFi network. You can do this in one of two ways:
•Connect with WPS. For more information, see Connect with WPS on page 10.
•Connect with web browser setup. For more information, see Connect with the
NETGEAR Installation Assistant on page 12.
Connect with WPS Wi-Fi Protected Setup (WPS) lets you join a secure WiFi network
without typing the network name and password. For help with the WPS button on your
WPS-enabled device, check the instructions or online help that came with that device.
Some older equipment cannot use WPS.
Note: WPS does not support WEP network security or a hidden SSID network. If your
existing WiFi network uses WEP security or its SSID is hidden, follow the instructions in
Connect with the NETGEAR Installation Assistant on page 12.
To use WPS to connect the extender to your WiFi router:
1. Press the WPS button on the extender.
The WPS LED blinks.
2. Within two minutes, press the WPS button on your router.
When the extender connects to your existing WiFi network, the WPS LED on the
extender lights solid green and the Router LED lights.
User Manual10Get Started
AC1200 WiFi Range Extender