NETGEAR Nighthawk Mesh WiFi 6 System User manual

User Manual
Nighthawk Mesh WiFi 6 System
NETGEAR, Inc.
350 E. Plumeria DriveJanuary 2020
San Jose, CA 95134, USA202-12018-02

Support
Thank you for purchasing this NETGEAR product. You can visit
https://www.netgear.com/support to register your product, get help, access the latest
downloads and user manuals, and join our community. We recommend that you use
only official NETGEAR support resources.
Compliance and Conformity
For regulatory compliance information including the EU Declaration of Conformity, visit
https://www.netgear.com/about/regulatory/.
See the regulatory compliance document before connecting the power supply.
Trademarks
© NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc.
Any non-NETGEAR trademarks are used for reference purposes only.
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Contents
Chapter 1 Overview
Router hardware and LED overview...................................................8
Router hardware features................................................................8
Router LED behavior........................................................................9
Satellite hardware and LED overview..............................................10
Satellite hardware features...........................................................10
Satellite LED behavior...................................................................11
Router and Satellite labels.................................................................11
Connect your router...........................................................................12
Place your satellite..............................................................................13
Sync your satellite with your router..................................................13
Chapter 2 Connect to the Network and Access the Router
Connect to the network.....................................................................16
Connect to the network using a wired connection....................16
Find and connect to the WiFi network........................................16
WiFi connection using WPS..........................................................16
Types of logins....................................................................................17
Use a web browser to access the router..........................................17
Automatic Internet Setup..............................................................17
Log in to the router........................................................................19
Install and manage your Mesh system with the Nighthawk app...19
Change the language........................................................................20
Chapter 3 Specify Your Internet Settings
Use the Internet Setup Wizard..........................................................22
Manually set up the Internet connection.........................................22
Specify an Internet connection without a login..........................22
Specify an Internet connection that uses a login.......................24
Specify IPv6 Internet connections....................................................25
Requirements for entering IPv6 addresses.................................26
Use auto detect for an IPv6 Internet connection........................26
Set up an IPv6 6to4 tunnel Internet connection.........................27
Set up an IPv6 pass-through Internet connection......................29
Set up an IPv6 fixed Internet connection....................................29
Set up an IPv6 DHCP Internet connection..................................31
3

Set up an IPv6 PPPoE Internet connection..................................32
Use auto config for an IPv6 Internet connection........................34
Set up an IPv6 6rd Internet connection.......................................35
Manage the MTU size.........................................................................37
MTU concepts.................................................................................37
Change the MTU size....................................................................38
Chapter 4 Control Access to the Internet
Enable access control to allow or block access to the Internet....41
Manage network access control lists...............................................42
Use keywords to block Internet sites...............................................43
Block services from the Internet.......................................................45
Delete keywords from the blocked list............................................46
Prevent blocking on a trusted computer.........................................46
Schedule when to block Internet sites and services......................47
Set up security event email notifications.........................................48
Chapter 5 Optimize Performance
Use Dynamic QoS to optimize Internet traffic management........51
Enable Dynamic QoS.....................................................................51
Enable or disable the automatic QoS database update...........52
Manually update the dynamic QoS database............................52
Improve network connections with Universal Plug and Play........53
Enable or disable AX WiFi.................................................................54
Chapter 6 Manage Network Settings
View or change the WAN settings....................................................57
Set up a default DMZ server..............................................................58
Change the Router’s Device Name..................................................59
Change the LAN TCP/IP settings......................................................59
Specify the IP addresses that the router assigns............................61
Disable the DHCP server feature in the router...............................62
Manage reserved LAN IP addresses................................................63
Reserve an IP address....................................................................63
Edit a reserved IP address............................................................64
Delete a reserved IP address entry..............................................64
Use the WPS wizard for WiFi connections.......................................65
Change the WiFi password or the WiFi security.............................66
Set up the router as a WiFi access point..........................................67
Set up a bridge for a port group or VLAN tag group....................68
Set up a bridge for a port group..................................................68
Set up a bridge for a VLAN tag group........................................69
Set up an IPTV port........................................................................70
Manage custom static routes............................................................71
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Set up a static route.......................................................................72
Edit a static route...........................................................................73
Delete a static route.......................................................................73
Enable or disable implicit beamforming.........................................74
Chapter 7 Manage Your Router
Update the router and satellite firmware........................................76
Check for firmware updates.........................................................76
Manually update the firmware.....................................................77
Manually update satellite firmware..............................................77
Manually update router firmware................................................78
Change the admin password............................................................79
Enable admin password reset...........................................................79
Reset the admin password................................................................80
View information about the router and the Internet and WiFi
settings.................................................................................................81
Display the statistics of the Internet port.........................................82
Check the Internet connection status..............................................83
View and manage logs of router activity.........................................84
View devices currently on the network............................................85
Monitor Internet traffic.......................................................................85
Manage the router configuration file...............................................87
Back up the settings.......................................................................87
Erase the settings...........................................................................87
Restore the settings.......................................................................88
Remote access....................................................................................89
Set up remote management........................................................89
Use remote access.........................................................................90
Remotely access your router using the Nighthawk app................90
Return the router or satellite to its factory default settings...........91
Use the Reset button.....................................................................91
Erase the settings...........................................................................91
Chapter 8 Manage Port Forwarding and Port Triggering
Manage Port Forwarding to a Local Server.....................................94
Set Up Port Forwarding to a Local Server...................................94
Add a Custom Port Forwarding Service.....................................95
Edit a Port Forwarding Service.....................................................96
Delete a Port Forwarding Entry....................................................97
Application Example: Make a Local Web Server Public...........97
How the Router Implements the Port Forwarding Rule............98
Port Triggering....................................................................................98
Add a Port Triggering Service......................................................99
Enable Port Triggering................................................................100
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Application Example: Port Triggering for Internet Relay Chat port
triggering......................................................................................100
Chapter 9 Use VPN to Access Your Network
Set up a VPN connection.................................................................103
Specify VPN Service in the Router..................................................103
Install OpenVPN Software...............................................................104
Install OpenVPN Software on Your Windows Computer.......104
Install OpenVPN Software on Your Mac Computer................107
Install OpenVPN Software on an iOS Device...........................108
Install OpenVPN Software on an Android Device...................108
Use a VPN Tunnel on Your Windows Computer..........................109
Use VPN to Access Your Internet Service at Home......................111
Set Up VPN Client Internet Access in the Router.....................111
Block VPN Client Internet Access in the Router.......................112
Use a VPN Tunnel to Access Your Internet Service at Home..113
Chapter 10 Troubleshooting
Quick Tips..........................................................................................115
Sequence to Restart Your Network...........................................115
WiFi Settings.................................................................................115
Network Settings..........................................................................115
The Router and Satellite Do Not Sync...........................................115
Cannot Log In to the Router............................................................116
Cannot Access the Internet.............................................................117
Troubleshoot Internet Browsing.....................................................118
Troubleshoot PPPoE........................................................................118
Troubleshoot WiFi Connectivity.....................................................119
Troubleshoot Your Network Using the Ping Utility......................120
Test the LAN Path to Your Router..............................................120
Test the Path From Your Computer to a Remote Device.......121
Chapter 11 Supplemental Information
Factory Settings................................................................................124
Factory Settings for Router Model MR60..................................124
Factory Settings for Satellite Model MS60...............................125
Technical Specifications..................................................................127
Technical Specifications for Router Model MR60....................127
Technical Specifications for Satellite Model MS60..................129
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1
Overview
The Mesh WiFi 6 router (model MR60) connects to your modem or gateway. The Mesh
WiFi 6 satellite (model MS60) connects to the Mesh WiFi 6 router and extends the WiFi
signal throughout your home.
This manual describes how to manage your Mesh WiFi 6 system from your router web
interface. You can manage your satellite from the router web interface.
This chapter contains the following sections:
• Router hardware and LED overview
• Satellite hardware and LED overview
• Router and Satellite labels
• Connect your router
• Place your satellite
• Sync your satellite with your router
For more information about the topics covered in this manual, visit the support website
at https://www.netgear.com/support/.
Note: This manual supports the Mesh WiFi 6 router (model MR60) and Mesh WiFi 6
satellite (model MS60). This manual also supports any Mesh WiFi 6 system kits.
7

Router hardware and LED overview
The following sections are an overview of the router hardware features and LED behavior.
Router hardware features
The following figure shows the router hardware features.
12 3 4 5 6
Figure 1. Router front and back views
1. Router LED
2. Ethernet port
3. Internet port
4. Power connector
5. Reset button
6. Sync button
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Router LED behavior
The following table describes the LED behavior for the LED that is on the front of the
router.
Table 1. Router LED behavior
DescriptionLED color
The router LED pulses white for one of the following reasons:
•You connected the power adapter to the router. Now the router is booting and
attempting to sync with the satellite.
•You pressed the Sync button and the router is attempting to sync with the satellite.
•You pressed the Reset button and the router is resetting to its factory default settings.
Pulsing white
The router finished booting, is connected to the Internet, and is working normally. This
color stays on all the time if the router is working normally.
Solid blue
The router is unable to connect to the Internet.Solid amber
The router's firmware is corrupted.Pulsing amber
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Satellite hardware and LED overview
The following sections are an overview of the satellite hardware features and LED
behavior.
Satellite hardware features
The following figures shows the satellite hardware features.
12 3 4 5
Figure 2. Satellite front and back views
1. Satellite LED
2. Ethernet port
3. Power connector
4. Reset button
5. Sync button
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Satellite LED behavior
The following table describes the LED behavior for the LED that is on the front of the
satellite.
Table 2. Satellite LED behavior
DescriptionLED color
The satellite LED pulses white for one of the following reasons:
•You connected the power adapter to the satellite. Now the satellite is booting and
attempting to sync with the router.
•You pressed the Sync button and the satellite is attempting to sync with the router.
•You pressed the Reset button and the satellite is resetting to its factory default settings.
Pulsing white
The satellite finished booting, is synced with the router, and is working normally. This
color stays on all the time if the satellite is working normally.
Solid blue
The the satellite failed to sync with the router. Move your satellite closer to the router (or
closer to your other satellite if you own more than one satellite).
Solid amber
The satellite's firmware is corrupted.Pulsing red
Router and Satellite labels
The router label shows the login information, the router WiFi network name and
password, the router's MAC address, and the router's serial number. The following is
an example of what the router label might look like:
Figure 3. Router label
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The satellite label also displays the WiFi network name and password, the satellite’s
MAC address, and the satellite’s serial number. The following is an example of what the
satellite label might look like:
Figure 4. Satellite label
Connect your router
Power on your router and connect it to a modem.
Figure 5. Connect your router
To connect your router:
1. Unplug your modem’s power, leaving the modem connected to the wall jack for
your Internet service.
If your modem uses a battery backup, remove the battery.
2. Plug in and turn on your modem.
If your modem uses a battery backup, put the battery back in.
3. Connect your modem to the Internet port of your router with the Ethernet cable that
came with your router.
4. Connect the power adapter to your router and plug the power adapter into an outlet.
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5. If the Router LED does not light, make sure that the power adapter is properly
connected to your router and power outlet.
Place your satellite
Your satellite must be within range of your router’s WiFi signal in order for it to sync with
your router. Use your satellite's LED to help you determine where to place your satellite.
Figure 6. Place your satellite
If you own more than one satellite, your satellites can sync with each other or with your
router. Place your satellites so that they are within range of each other or the router.
However, at least one satellite must be within range of your router.
Sync your satellite with your router
The satellite that comes with your router is preset to automatically find and sync to your
router's WiFi signal.
To sync your satellite:
1. Place your satellite.
For more information, see Place your satellite on page 13.
2. Connect the satellite to a power source.
The satellite LED pulses white. The satellite automatically finds the router’s WiFi
signal and attempts to sync to the router.
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The satellite LED then lights one of the following colors:
•Blue. The router and satellite successfully synced, and the connection between
the router and satellite is good.
•Amber. The router and satellite failed to sync. Move the satellite closer to the
router and try again.
3. If the satellite LED is amber, do the following:
a. Unplug your satellite, move the satellite closer to the router, and plug it back in.
b. Press the Sync button on the back of the router.
c. Within two minutes, press the Sync button on the back of the satellite.
The satellite attempts to sync to the router. The satellite LED lights blue or amber
as described in Step 2 of this procedure.
4. If you own more than one satellite, repeat these steps to sync your other satellite.
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2
Connect to the Network and Access
the Router
You can connect to the router’s WiFi networks or use a wired Ethernet connection. This
chapter explains the ways you can connect and how to access the router and log in.
The chapter contains the following sections:
• Connect to the network
• Types of logins
• Use a web browser to access the router
• Install and manage your Mesh system with the Nighthawk app
• Change the language
15

Connect to the network
You can connect to the router’s network through a wired or WiFi connection. If you set
up your computer to use a static IP address, change the settings so that it uses Dynamic
Host Configuration Protocol (DHCP).
Connect to the network using a wired connection
You can connect your computer to the router using an Ethernet cable and join the
router’s local area network (LAN).
To connect your computer to the router with an Ethernet cable:
1. Make sure that the router is receiving power (its Router LED is lit).
2. Connect an Ethernet cable to an Ethernet port on your computer.
3. Connect the other end of the Ethernet cable to the Ethernet port on the router.
Your computer connects to the local area network (LAN).
Find and connect to the WiFi network
To find and select the WiFi network:
1. Make sure that the router is receiving power (its Router LED is lit).
2. On your computer or WiFi device, find and select the WiFi network.
The WiFi network name is on the router label.
3. Join the WiFi network and enter the WiFi password.
The password is on the router label.
Your device connects to the WiFi network.
WiFi connection using WPS
You can connect your WPS-enabled device to the router’s WiFi network with Wi-Fi
Protected Setup (WPS) or you can find and select the WiFi network.
To use WPS to connect to the WiFi network:
1. Make sure that the router is receiving power (its Router LED is lit).
2. Check the WPS instructions for your WPS-enabled device.
3. Press the Sync button on the router.
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4. Within two minutes, on your WPS-enabled device, press its WPS button or follow
its instructions for WPS connections.
Your WPS-enabled device connects to the WiFi network.
Types of logins
Separate types of logins serve different purposes. It is important that you understand
the differences so that you know which login to use when.
Several types of logins are associated with the router:
•ISP login. The login that your Internet service provider (ISP) gave you logs you in to
your Internet service. Your ISP gave you this login information in a letter or some
other way. If you cannot find this login information, contact your ISP.
•WiFi network key, WiFi passphrase, or WiFi password. Your router is preset with
a unique WiFi network name (SSID) and password for WiFi access. This information
is on the router label.
•NETGEAR account login. The free NETGEAR account that you need to register your
router and manage your subscriptions. If you do not own a NETGEAR account, you
can create one.
•Router login. The router login password that you need to log in to the router with
the admin user name when you use a web browser to access the router.
Use a web browser to access the router
When you connect to the network (either with WiFi or with an Ethernet cable), you can
use a web browser to access the router to view or change its settings. When you access
the router, the software automatically checks to see if your router can connect to your
Internet service.
Automatic Internet Setup
You can set up your router automatically, or you can use a web browser to access the
router and set up your router manually. Before you start the setup process, get your ISP
information and make sure that the computers and devices in the network are using
the settings described here.
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When your Internet service starts, your Internet service provider (ISP) typically gives you
all the information needed to connect to the Internet. For DSL service, you might need
the following information to set up your router:
•The ISP configuration information for your DSL account
•ISP login name and password
•Fixed or static IP address setting (special deployment by ISP; this setting is rare)
If you cannot locate this information, ask your ISP to provide it. When your Internet
connection is working, you no longer need to launch the ISP login program on your
computer to access the Internet. When you start an Internet application, your router
automatically logs you in.
The NETGEAR installation assistant runs on any device with a web browser. Installation
and basic setup takes about 15 minutes to complete.
To automatically set up your router:
1. Make sure that the router is powered on.
2. Make sure that your computer or mobile device is connected to the router with an
Ethernet cable (wired) or over WiFi with the preset security settings listed on the
label.
Note: If you want to change the router’s WiFi settings, use a wired connection to
avoid being disconnected when the new WiFi settings take effect.
3. Launch a web browser.
The page that displays depends on whether you accessed the router before:
•The first time you set up the Internet connection for your router, the browser goes
to http://www.routerlogin.net and the Configuring the Internet Connection
page displays.
•If you already set up the Internet connection, enter http://www.routerlogin.net
in the address field for your browser to start the installation process.
4. Follow the onscreen instructions.
The router connects to the Internet.
5. If the browser does not display the NETGEAR installation assistant, do the following:
•Make sure that the computer is connected to an Ethernet port on the router or
satellite or to the mesh WiFi network.
•Make sure that the router is receiving power and that its Router LED is lit.
•Close and reopen the browser or clear the browser cache.
•Browse to http://www.routerlogin.net.
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•If the computer is set to a static or fixed IP address (this setting is uncommon),
change it to obtain an IP address automatically from the router.
6. If the router does not connect to the Internet, do the following:
a. Review your settings. Make sure that you selected the correct options and typed
everything correctly.
b. Contact your ISP to verify that you are using the correct configuration information.
c. Read Troubleshooting on page 114.
If problems persist, register your NETGEAR product and contact NETGEAR
Technical Support.
Log in to the router
When you first connect to your router and launch a web browser, the browser
automatically displays the router web interface. If you want to view or change settings
for the router later, you can use a browser to log in to the router web interface.
To log in to the router:
1. Launch a web browser from a computer or mobile device that is connected to the
router network.
2. Enter http://www.routerlogin.net.
Note: You can also enter http://www.routerlogin.com or http://192.168.1.1.
The procedures in this manual use http://www.routerlogin.net.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
Install and manage your Mesh system with
the Nighthawk app
With the Nighthawk app, you can easily install and manage your mesh system. The app
automatically syncs any satellites that are nearby, updates you mesh system to the latest
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firmware, allows you to personalize your WiFi network, and even helps register your
mesh system with NETGEAR.
The Nighthawk app is available for iOS and Android mobile devices.
Note: If you own any satellites, make sure they are powered on before installing your
mesh system with the Nighthawk app.
To install your mesh system using the Nighthawk app:
1. To download the app, visit Nighthawk-app.com.
2. On your mobile device, tap Settings > Wi-Fi and find and connect to your router’s
WiFi network.
Your router’s WiFi network name (SSID) and network key (WiFi password) are on the
router label.
If the label includes a QR code, you can scan the QR code to join the router’s WiFi
network.
3. Launch the Nighthawk app on your mobile device.
4. Follow the prompts on the app to install your mesh system and connect to the
Internet.
Change the language
By default, the language that displays when you log in to the router web interface is set
to Auto.
To change the language:
1. Launch a web browser from a computer or mobile device that is connected to the
router network.
2. Enter http://www.routerlogin.net.
A login window opens.
3. Enter the router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
4. In the upper right corner, select a language from the menu.
5. When prompted, click the OK button to confirm this change.
The page refreshes with the language that you selected.
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