Nexgrill Oakford 580 User manual

DO NOT USE INDOORS!
Not for commercial use.
910-05001AU-062223
Owner’s Guide
Oakford 580
Pellet Grill
Model:910-05001AU
IMPORTANT INFORMATION.
MUST READ BEFORE
OPERATING. KEEP FOR FUTURE
REFERENCE.
A MAJOR CAUSE OF FIRES IS FAILURE TO MAINTAIN
REQUIRED CLEARANCES (AIR SPACES) TO
COMBUSTIBLE MATERIALS. IT IS OF UTMOST
IMPORTANCE THAT THIS PRODUCT BE INSTALLED
ONLY IN ACCORDANCE WITH THESE INSTRUCTIONS.

I m p o r t a n t S a f e t y I n f o r m a t i o n
… … … … … … … … … … 3T u r n i n g O f f Y o u r G r i l l … … … … … … … … … … … … . … … … . 17
P e l l e t G r i l l S y s t e m
… … … … … … … … … … … … … … … … 5L i g h t i n g Y o u r G r i l l – M a n u a l l y … … … . . … . … … … … … … 18
Package Parts
List………………………………….…………. 6C h a n g i n g Pellets……………………………………………. 18
A s s e m b l y I n s t r u c t i o n s
… … … … … … … … … … … … … . . . … 8U s i n g T e m p e r a t u r e P r o b e s … … … … … . … … … … … … … 18
C o n t r o l l e r
G u i d e … … … … … … … … … … … … … … … … … 16 C a r e a n d M a i n t e n a n c e I n s t r u c t i o n s … … … … … … … . 19
O p e r a t i n g I n s t r u c t i o n s
… … … … … … … … … … … … … 17 Troubleshooting………………………………………… … … . 20
B e f o r e F i r s t
U s e … …… … … … … … . . … … … … … … … … … … 17 E l e c t r i c a l C i r c u i t D i a g r a m … … … … … … … … … … … … … 21
E a c h a n d E v e r y
U s e … … … … … … … … … … … … … … … … 17 L i m i t e d W a r r a n t y … … … … … … … … … … … … … … … … … … 22
L i g h t i n g Y o u r G r i l l –
A u t o m a t i c a l l y … … … . . … … … … . 17 R e p l a c e m e n t P a r t s . … … … … … … … … … … … … … … … … . 23
EN
TABLE OF CONTENTS / TABLE DES MATIÈRES / ÍNDICE /
INDHOLDSFORTEGNELSE / INHALTSVERZEICHNIS
PLEASE READ THIS ENTIRE MANUAL BEFORE INSTALLATION AND USE OF THIS PELLET
FUEL-BURNING APPLIANCE. FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN
PROPERTY DAMAGE, BODILY INJURY OR EVEN DEATH. SAVE THESE INSTRUCTIONS.
CONTACT LOCAL BUILDING OR FIRE OFFICIALS ABOUT RESTRICTIONS AND INSTALLATION
INSPECTION REQUIREMENTS IN YOUR AREA.

WARNING! Follow these guidelines to prevent this colorless, odorless gas from poisoning you, your family or
others:
•Know the symptoms of carbon monoxide poisoning: headache, dizziness, weakness, nausea, vomiting,
sleepiness, and confusion. Carbon monoxide reduces the blood’s ability to carry oxygen. Low blood oxygen levels
can result in loss of consciousness and death.
•See a doctor if you and others develop cold or flu-like symptoms while cooking or in the vicinity of this appliance.
Carbon monoxide poisoning, which can easily be mistaken for cold or flu, is often detected too late.
•Alcohol consumption and drug use increase the effects of carbon monoxide poisoning.
Carbon monoxide is especially toxic to mother and child during pregnancy, infants, the elderly,
smokers, and people with blood or circulatory system problems, such as anemia, or heart disease.
WARNING! Do not use the barbecue in a confined and/or habitable space e.g. houses, tents, caravans, motor
homes, boats. Danger of carbon monoxide poisoning fatality.
WARNING! If fire occurs:
•Keep away from the appliance and immediately call your local fire department.
•Do not try to move appliance, smother fire, or put water on the fire
•Keep the appliance clean – refer to the Care and Maintenance Instructions.
CAUTION! Never use gasoline, gasoline-type lantern fuel, kerosene, charcoal lighter fluid, or similar liquids to start
or ‘freshen up’ a fire in this appliance. Keep all such liquids well away from the appliance when in use.
WARNING! This barbecue will become very hot, do not move it during operation.
WARNING!
•Do not use heating grade pellets. Use only cooking grade pellets manufactured of 100% natural wood that is
intended for pellet grill usage.
•We recommended using pellets with the following specifications: 8,000-8,500 BTU/LB with ash content less than
1%.
•Do not use pellet fuel labeled as having additives.
•Never put wood chips or chunks into the hopper.
•Only use dry pellets. If the grill was stored with the hopper full, check the pellets to ensure that they are
completely dry before use. Hardwood pellets can absorb moisture in wet or humid environments, causing them to
expand and possibly obstruct or jam the auger system.
•Never allow the hopper to empty while the grill is in operation. Make sure to fill the pellet hopper with enough
pellets before use or refill the pellet hopper as necessary.
Important SAFETY INFORMATION
3
Questions, problems, missing parts?
Before returning to your retailer, call our customer service department at [phone],
8 a.m.-5 p.m., Monday-Friday. [email protected]U
SAFETY PRACTICES TO AVOID INJURY
When properly cared for, your grill will provide safe and reliable service for many years. However, extreme care
must be used as the grill produces intense heat that has a potential to cause injury when misused. When using this
appliance, basic safety practices must be followed, including the following:
•Do not repair or replace any part of the grill unless specifically recommended in this manual. All other service
should be referred to a qualified technician.
•This outdoor cooking appliance is not intended to be installed in or on boats and other recreational vehicles.

SAFETY PRACTICES TO AVOID INJURY
•Do not use this grill under any overhead combustible
construction including ceilings or overhangs.
•WARNING! Keep children and pets away. Children
should not be left alone or unattended in an area
where the grill is being used. Do not allow them to sit,
stand or play in or around the grill at any time.
•This appliance can be used by children aged from 8
years and above and persons with reduced physical,
sensory or mental capabilities or lack of experience
and knowledge if they have been given supervision or
instruction concerning use of the appliance in a safe
way and understand the hazards involved. Children
shall not play with the appliance. Cleaning and user
maintenance shall not be made by children without
supervision.
•If the supply cord is damaged, it must be replaced by
a special cord or assembly available from the
manufacturer or its service agent.
•Do not store items of interest to children around or
below the grill.
•For personal safety, wear proper apparel. Loose
fitting garments or sleeves should never be worn
while using this appliance. Some synthetic fabrics are
highly flammable and should not be worn while
cooking.
•Always use heat-resistant gloves or mitts when
handling particularly hot components.
•When using the grill, do not touch the warming rack,
burner grate or immediate surroundings as these
areas become extremely hot and could cause burns.
Use only dry potholders. Moist or damp potholders on
hot surfaces may cause steam burns. Do not use a
towel or bulky cloth in place or potholders. Do not
allow potholders to touch hot portions of the grill
rack.
•Only certain types of glass, heat-proof glass ceramic,
earthenware, or other glazed utensils are suitable for
grill use. These materials may break with sudden
temperature changes. Use only on low or medium
heat settings in accordance with the manufacturer’s
guidelines.
•Do not heat unopened food containers. A build-up of
pressure may cause the containers to burst.
•Never lean over an open grill.
•Grease is flammable. Let hot grease cool before
attempting to handle it. Clean out the grease tray and
grease bucket often to avoid build-up.
•Do not use water to control flare ups or extinguish the
fire. Turn off the grill, unplug the power cord, and wait
for the grill to cool down.
•Always have the grease system properly installed while
operating this grill. Never operate without a grease
bucket in place under the side shelf.
•Dispose of ashes after the grill has completely cooled
following a proper shutdown. Wait until grease and
ash are completely cooled before disposing.
•Wait until the fuel is extinguished and the grill is
completely cool before moving, covering, or storing
the grill.
•Do not use aluminum foil to line the grill racks or grill
bottom. This can severely upset combustion air flow
or trap excessive heat in the control area.
•Clean the grill with caution. To avoid steam burns, do
not use a wet sponge or cloth to clean the grill while
it is hot. Some cleaners produce toxic fumes or can
ignite if applied to a hot surface.
•Turn off grill controls and make certain the grill is cool
before using any type of aerosol cleaner on or around
the grill. The chemical that produces the spraying
action could, in the presence of heat, ignite or cause
metal parts to corrode.
•Keep the area surrounding the grill free from
combustible materials including, fluids, trash, and
vapors such as gasoline or charcoal lighter fluid. Do
not obstruct the flow of combustion and ventilation
air.
•To reduce the risk of fire, remove pots and pans while
the operating appliance is unattended.
•Do not use accessories that are not specified for this
appliance.
•The use of alcohol, prescription, or non-prescription
drugs may impair the consumer’s ability to properly
assemble or safely operate the appliance.
•Disposal of ashes – Ashes should be placed in a metal
container with a tight-fitting lid. The closed container
of ashes should be placed on a non-combustible floor
or on the ground, well away from all combustible
materials, pending final disposal. When the ashes are
disposed by burial in soil or otherwise locally
dispersed, they should be retained in the closed
container until all cinders have thoroughly cooled.
CAUTION: ELECTRICAL COMPONENTS
•Disconnect the electric power before
servicing. Do not attempt to clean or
repair the grill while it is connected to an
electricity source.
•The external electrical power source used
for this appliance must be electrically
grounded in accordance with local codes.
•Check the plug receptable before use. Do
not plug in the grill if it is damaged.
•Make sure that the power cord does not come in
contact with any hot surfaces.
•Do not cut or remove the grounding prong from the
plug. Only use a GFCI protected circuit to power the
grill.
•High voltage used to power the grill can cause electric
shock, or even death. Do not immerse any electronic
or heating element in liquid. Do not use near any
source of water or in the rain.
•When unplugging the grill, never pull from the cord.
Always pull from the plug itself.
CAUTION:
Do not install or use grill within 24 in (60.96 cm) of combustible materials from back and sides of grill. Grill
shall not be located under overhead surfaces (closed carport, garage, porch, patio) that can catch fire.
4

1
6
5
2
4
3
The high temperature resistance coating helps
prevent rusting and cracking over time, keeping
your grill looking better for longer. The gasket
around the lid helps trap the smoke, delivering a
more smoky flavor for your culinary experience.
The porcelain-coated, easy clean, cooking grates
will hold plenty of food for all your guests. The
top warming rack can be removed to
accommodate larger pieces of meat.
The large capacity hopper is equipped with
rear-access pellet cleanout and can hold
enough pellets for an all-day smoking session.
The I-SiteTM pellet fuel indicator shows the
estimated hours of fuel remaining in the
hopper, depending on your cooking mode.
Any grease that drips onto the grease tray
channels into the bucket. We recommend using
aluminum liners for the grease bucket for quick
and easy clean up.
The Wi-Fi and Bluetooth® † enabled SureTempTM
controller with built-in precise temperature control
technology can be used to set and adjust the
temperature, timer, and cooking options. For the
full Oakford™ experience, connect to the NEX-Fi
app. See “Connecting to Wi-Fi Network and
Bluetooth® †” section for instructions.
The front and/or side shelves provide ample prep
space to hold all your food; with room left over
for cooking utensils, seasoning spices, or a cold
beverage. Three hooks are located on the side
shelf for hanging your grilling tools or mittens. For
models that include a front shelf, it can be easily
closed by pulling it up and then folding down.
Hopper
1
DIGITAL CONTROLLER
2
LID AND FIREBOX
3
LARGE COOKING AREA
4
PREP SPACE
5
GREASE SYSTEM
6
Pellet GRILL SYSTEM
5
† Bluetooth® is a registered trademark of The Bluetooth
Special Interest Group (SIG).

9
1
3
5
7
10
2
4
6
8
x2
x2
Package Parts List
6
Cord attached

11
13
15
17
x2 12
14
16
18
Package Parts List
7
19 x2 20 21 x2

CAUTION!
Incomplete or improper assembly may be dangerous. Do not use the grill if any parts are missing. The
grill must be assembled properly according to the instructions provided by the manufacturer.
CAUTION!
Incomplete or improper assembly may be dangerous. Do not use the grill if any parts are missing. The
grill must be assembled properly according to the instructions provided by the manufacturer.
Tools needed (NOT INCLUDED)
Phillips Screwdriver
SOME PARTS COME WITH SCREWS PRE-
INSTALLED. LOOSEN AND TIGHTEN FOR FINAL
ASSEMBLY.
PREPARATION:
Before beginning assembly, installation or operating the product, make sure all parts are present and
undamaged. Compare parts with packaging contents list and diagram above. If any part is missing or
damaged, do not attempt to assemble, install or operate the product. Contact our customer service for
replacement parts.
READ ALL SAFETY WARNINGS, ASSEMBLY AND INSTALLATION INSTRUCTIONS
CAREFULLY BEFORE ATTEMPTING TO ASSEMBLE.
Hardware
ax26 bx26
cx26 dx2
ex2 fx2
TIPS:
• Some assembly steps will require 2 people.
• Use a flat and level surface to assemble the grill.
Assembly Instructions
8

AB
C
A
B
C
1
2
A×6 B×6 C×6
A×4 B×4 C×4
9
14
13
12

A
B
C
3
4A×4 B×4 C×4
A×6 B×6 C×6
10
AB
C
9
8

5
6
D×2 E×2 F×2
11
10
11
6 5

A
B
C
8
12
17
18
7A×4 B×4 C×4

A
B
C
10
13
16
1
2
9A×2 B×2 C×2

11
12
14
20
19
15
4

13
15
7

CONTROL DIAL
Turn this control dial to adjust the values for the
timer, meat probe temperature, and grill
temperature. Push the control dial to confirm new
targeted value. The grill temperature can be
adjusted in 5 °F (3 °C) increments. During cooking,
push the knob to display the current grill set
temperature.
SMOKE MODE
Pre-programmed for slow smoking, this
program has a default temperature of
225°F (107 °C).
GRILL MODE
Using a PID algorithm for accurate
temperature control, this program has a
default temperature set to “HI” (above
550°F (288 °C) depending on model).
WARM MODE
Preset to only 180 °F (82 °C), this mode
is specifically used to keep food warm. If
selected, the grill will automatically switch
to WARM when P1 has reached the target
temperature.
POWER
Press to turn on the controller. When finished
cooking, press again to enter the automatic
shutdown process.
MODE
Press to cycle between the three preset operating
modes. Press the control dial to confirm mode
selection with default a temperature or adjust the
temperature before selecting by rotating the control
dial.
PLAY/pause
Initially used to start the ignition process once a
cooking mode is selected, this can be pressed while
cooking to pause the program. It will help prevent
auger overfeeding pellets due to a temperature
decrease (e.g. lid open). When paused, or once it
is powered on, the grill will be in standby and the
“”(pause) icon will illuminate.
Press it again to resume the last program. If no
action is taken within five minutes, the grill will
enter the shutdown process.
PROBES
This Oakford Pellet Grill can operate up to four
temperature probes to help you cook a variety of
foods to perfection. Press to cycle through each
probe connected. Once the index is displayed (P1,
P2, etc.), press and hold for three seconds to set
the target temperature. Use the control dial to
change the temperature value and press it to
confirm the value.
PRIME
Press to run the auger for 30 seconds before or
after cooking. If more time is needed to load or
empty pellets from the auger tube, press the
button again once it stops flashing. Press and hold
for 3 seconds to cancel this action.
TIMER
Press to set a timer in minutes and hours. The
controller will alarm once the time has expired.
To set a timer:
1. Press the button. The lower number display will
flash. Adjust the minute value using the control
dial. Push the control dial to confirm.
2. Now, the upper number display will flash.
Adjust the hour using the control dial. Push the
control dial to confirm and start the timer.
The “HR” and “MIN” symbols will flash, indicating
that the timer is running. Press the button to check
remaining time. Press and hold the button for 3
seconds to cancel the timer.
P1-P4
TEMPERATURE UNIT
Press to switch the temperature scale between
Fahrenheit and Celsius.
°F
°C
controller GUIDE
16

EACH AND EVERY USE
Follow the steps every time you operate your Oakford pellet grill:
1. Make sure the hopper is filled with enough pellets. Refer to the pellet
fuel indicator on the hopper for recommended pellet quantity.
2. Clean and dispose of any residual ash and grease. Inspect for
creosote buildup. Remove accumulated grease and creosote to reduce
the risk of fire.
3. Always plug the power cord into a grounded outlet.
4. Open the grill lid while lighting.
5. Use the Nexgrill app to enhance your grilling experience.
LIGHTING YOUR GRILL - AUTOMATICALLY
Make sure your grill is properly setup and ready for use.
1. Open the grill lid and verify all the components are in place.
2. Ensure the hopper does not contain foreign objects and is filled with enough barbecue pellets.
3. Be certain the auger is primed and ready for use. If not, review PRIME function for proper setup.
4. Plug the power cord into a properly grounded electrical outlet and press the POWER button.
5. Press PLAY/PAUSE, or first enter the desired cooking mode and temperature. If nothing was entered, the grill
will start with a default target temperature of 360 °F (182 °C). Within 5 minutes smoke should be visible. If
not, turn off the controller and wait 5 minutes before repeating.
6. Once the grill has lit, close the lid. Set the desired cooking mode and temperature if not already entered.
7. Do not cook before the fuel has a coating of ash.
Operating Instruction
BEFORE FIRST USE
1. Remove all packaging materials from the grill.
2. The barbecue has to be installed on a secure level base prior to use.
3. Open the grill to make sure the warming rack, cooking grids, diffuser and
grease tray are properly installed.
4. Open the hopper lid and verify there are no foreign objects obstructing the
auger.
5. Make sure the hopper safety guard is in place and the pellet cleanout door
is closed and locked.
6. Fill the hopper with your choice of pellets to your desired fuel level and
close the hopper lid.
7. Make sure the power cord is connected to the grill before plugging the
other end into a grounded electronic outlet.
8. Turn on your grill by pressing the power button on the controller.
9. Open the grill lid.
10. Prime the auger tube by pressing the PRIME button, which activates the
auger for 30 seconds. Repeat this cycle until you hear pellets dropping into
the fire pot. Press and hold PRIME for 3 seconds to stop it.
11. Using the control dial, set the temperature to 400 °F (204 °C) and press
the dial to confirm.
12. Press PLAY/PAUSE to start the ignition process.
13. Once the grill has lit, close the grill lid. During ignition, there may be a
large amount of smoke coming from the grill.
14. While monitoring the grill, the barbecue shall be heated up and the fuel
kept red hot for at least 30 minutes prior to the first cooking. This will
remove manufacturing process oils and help season the grill.
15. After the seasoning is done, press the power button to begin the automatic shutdown process.
16. Once the grill has been properly shut down and cooled, unplug the grill from the power source.
17. Open the lid and clean the cooking grates and warming racks with a grill brush or wood scraper.
18. Clean thoroughly following the instructions in “Care and Maintenance Instruction” section.
19. Once your grill is cleaned, make sure all parts are reinstalled properly before use.
TURNING OFF YOUR GRILL
When your cooking is done, your OAKFORD must be properly turned off to clear the fire pot of any remaining pellets
and ashes. Use this procedure to properly turn off your grill after each use.
1. Open the lid, remove all meat probes and food.
2. With the lid still open, press the Power button to begin the automatic shutdown process. During this process, the
fan will continue to run until the grill temperature falls below 130 °F (54 °C), at least 15 minutes, to assist with
the burn off process. Do not unplug the grill until after the fan has completed this process and turned off.
3. Unplug the grill from the power source.
4. Wait until the grill has cooled down before storing it for your next cook out.
17

OPERATING INSTRUCTION
Operating Instruction
LIGHTING YOUR GRILL - MANUALLY
Make sure your grill is properly setup and ready for use.
1. Open the grill lid and remove the grids, grease tray and diffuser.
2. Ensure the hopper does not contain foreign objects and is filled with enough barbecue pellets.
3. Check that that the fire pot is clean and does not contain any foreign objects.
4. Plug the power cord into a properly grounded electrical outlet.
5. The auger should be primed and ready for use. If not, review PRIME function for proper setup.
6. Add a handful of barbecue pellets to the fire pot.
7. Add a natural wood fire starter or gel to the fire pot.
8. With a long match or lighter, ignite the fire starter.
9. After the pellets are burning well, replace the diffuser, grease tray and grids.
10. Press the POWER button.
11. Press PLAY/PAUSE. Observe that more pellets have been added and are burning properly.
12. Once the grill has lit, close the lid.
13. Set the desired cooking mode and temperature if not already entered.
WARNING! Do not use spirit or petrol for lighting or re-lighting! Use only use firelighters complying to EN 1860-3!
CHANGING PELLETS
When you want to change the pellet flavor for your next gathering, or
purge the hopper for a thorough maintenance, follow the instructions
below:
1. Locate the opening on the bottom of pellet hopper and place a large
container underneath.
2. From the back of your OAKFORD grill, loosen the lock screw on the
pellet cleanout door by turning counterclockwise two full turns (A).
3. Pull out the pellet cleanout door to release the pellets into your
container.
4. Once the hopper is empty, push the pellet cleanout door back in and
lock it by rotating the lock screw clockwise (B).
5. Connect the grill to a grounded outlet and press the POWER button.
6. Press PRIME so the auger removes pellets from the auger screw into
the fire pot. Repeat this until the auger is empty.
7. Using a vacuum, remove the pellets and ash from the fire pot.
WARNING: Visually inspect the hopper finger safety guard to make sure
that it is in place and not damaged before filling the hopper with your
choice of pellets. DO NOT change pellets when the grill is hot.
X2
(A)
(B)
USING TEMPERATURE PROBES
Use the provided meat probe to control your OAKFORD pellet grill by following the
steps below:
1. Plug the meat probe into the port at the bottom of the controller*, then route
the probe through the opening hole on the left side of the cooking chamber
(C). Make sure to wear heat protective gloves.
2. Insert the temperature probe into the thickest part of your choice of meat.
3. Place your food on the cooking grate and close the grill lid.
4. Refer to Controller Feature page for instructions set targeted probe
temperature.
*AUTO-WARM FEATURE: With the meat probe connected to port P1, set the
target temperature desired for the food to activate the auto-warm feature. This
feature will automatically reduce the set grill temperature to 180 °F (82 °C) and
display the WARM icon after the probe temperature hits its targeted temperature.
The grill will maintain at WARM setting (for a maximum of 10 minutes) as it awaits
the next user input. This is to help prevent food from overcooking if the user is
not present when the set meat probe temperature has been reached. To avoid
this auto warm feature, please use ports P2 to P4 instead. Alternatively, you can
turn off this feature through the “NEX-Fi” APP.
(C)
18

Interior
COOKING GRATES
•After the grill has cooled, scrub both sides of the cooking grates with a wire-bristled grill brush.
•Any stubborn, baked-on food residue can be scraped off with a scraper.
•Grates can also be removed from the grill and washed with dish soap and warm water. Dry thoroughly.
•The cooking grates should be cleaned after each use.
GREASE SYSTEM
•Remove the cooking grids and scrape food and grease residue off the grease tray using a scraper or grill brush.
•Grease tray can also be removed from the grill and washed with dish soap and warm water. Dry thoroughly.
•Grease cup can be lined with foil grease cup liners for easy clean-up.
•The grease tray should be cleaned after each use. The grease cup should be emptied once it reaches ¾ full.
INTERIOR SURFACES
•Brush or scrape off any grease or debris accumulated on the interior surfaces using a scraper or grill brush.
•Vacuum ash and food remnants out of the bottom of the firebox and firepot.
•All surfaces can be washed with mild, soapy water and/or a mild degreaser. Dry thoroughly.
•Interior surfaces should be monitored and cleaned when build-up of grease and debris has accumulated, but not
less than twice per year.
EXTERIOR
COATED AND PLASTIC SURFACES
•After the grill has cooled completely, exterior surfaces can be wiped down with a mild mixture of soap and water.
Dry thoroughly.
•Do not use abrasive cleaners.
STAINLESS STEEL (APPLICABLE ON SOME MODELS)
•Use a stainless-steel cleaner and non-abrasive, lint-free cloth to clean stainless steel components.
•Always rub in the direction of the grain to avoid scratches and do not use paper towels.
DO NOT SPRAY THE GRILL WITH A GARDEN HOSE OR POWER WASHER TO PREVENT DAMAGE
TO ELECTRICAL COMPONENTS.
STORAGE
•Always store your grill with a cover between uses to prevent corrosion or other damage to the grill, especially if it
is stored in a rainy or humid environment.
•Do not store the grill with the hopper and/or auger full of pellets, especially in wet or humid conditions. Moisture
will expand the pellets and can lead to an auger jam. Use the pellet quick release door located at the back of the
hopper to empty leftover pellets into a container and burn off any pellets remaining in the auger before storage.
•Store spare wood pellets in an airtight container, away from heat-producing appliances, moisture, and other fuel
containers. Before use, check the freshness of your pellets by breaking one in half. The pellet should break with a
snap. If it crumbles, that means your pellet Is not fresh and will impact the performance of the grill.
•Creosote – Formation and need for removal. When wood pellets are burned slowly, they produce tar
and other organic vapors that combine with expelled moisture to form creosote. The creosote
vapors condense in a relatively cool oven flue and exhaust hood of a slow burning fire. As a result,
creosote residue accumulates on the flue lining and exhaust hood. When ignited, this creosote
makes an extremely hot fire.
•The grease duct should be inspected at least twice a year to determine when grease and/or
creosote build up has occurred.
•When grease or creosote has accumulated, it should be removed to reduce risk of fire.
CAUTION!
MAKE SURE THAT THE GRILL IS COOLED AND PLUG UNPLUGGED FROM THE POWER SOURCE
BEFORE PERFORMING ANY CLEANING OR MAINTENANCE.
CARE AND MAINTENANCE INSTRUCTIONS
19

ERROR CODE ERROR DESCRIPTION SOLUTION
ER1 Firebox theromocouple
sensor failure
This error will occur when the thermocouple has lost connection to the
controller due to a loose wire connection or failure of the
thermocouple, which will require a replacement.
ER2 Ignition failure
This error will occur when the grill fails to detect a temperature
increase within 15 minutes of temperature set, indicating a failure to
ignite. Ambient temperature, clogged auger tube, lack of pellets, ash
build-up, etc. can impact ignition. Check the pellet feed system and
restart the grill.
ER3 High Temperature
Limit Failure
This error will occur when the grill temperature exceeds 675 °F
( 357 °C). Let the grill cool down, then turn off the grill. Restart the
grill after clearing out the remaining pellets from the firebox.
ER4 Low Temperature Limit
Failure
If the grill temperature falls too far below the set temperature, this
code will appear. This can happen when grilling with the lid open. In
that case, the user can clear the error code by pushing the control
dial. If not cooking with the lid open, it may indicate that the igniter
has gone out. In that case the user should shut down the grill and
empty out the burn pot before restarting.
ER5 Probe Communication
Failure
This error will occur if a temperature probe plugged into port P1 that
has a set target temperature loses connection. Verify that the meat
probe is properly connected to the controller. If problem persists, the
probe will need to be replaced.
ER9 Network
Communication Failure
If the controller was previously connected to the Wi-Fi network, this
error indicates that the internet is not working and/or the connection
to the Wi-Fi network has been disconnected. Restart your grill, make
sure where you grill has a strong Wi-Fi signal.
On a rare occasion, your controller would detect an issue and you may see an error code displayed on the controller.
Please refer to the following table for descriptions and solutions:
ERROR CODES
NOTE: To dismiss an error code, push the control dial.
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CALL
IMPORTANT:
Use only factory authorized parts. The use of any part that is not factory authorized can be
dangerous. This will also void your warranty.
IMPORTANT:
Use only factory authorized parts. The use of any part that is not factory authorized can be
dangerous. This will also void your warranty.
TROUBLESHOOTING
20
For help or replacement parts,
please call our customer service
department at: [phone],
8 a.m. - 5 p.m.,
Monday-Friday.