Next Level RG2200 User manual

N3Residential Gateway
User’s Guide (RG2200)
Next Level Communications
6085 State Farm Drive • Rohnert Park, CA 94928
®

NLevel3, NLevel3 -- TheUnified Access Platform, the NLC logo and N3Residential Gateway are trademarks
of Next Level Communications in the United States and other countries.
Other trademarks are the property of their respective owners. All other products or company names are used
for identification purposes only and may be trademarks of their respective owners.
The following Next Level Communications product is/products are listed below with its/their proper
trademark symbol and appropriate noun, but will be referred to by product name only throughout the rest of
this document:
•N
3Residential Gateway™ device or N3Residential Gateway™ 2200 device
Copyright © 2002 by Next Level Communications. All rights reserved. Computer programs referred to in this
documentation contain confidential and proprietary information of Next Level Communications.
Information contained in this document is subject to change without notice. Next Level Communications
assumes no responsibility for any errors that may appear in this document, nor liability for any damages arising
out of the use of this document. No part of this document may be reproduced in any form by electronic or
mechanical means (including photocopying, recording, or information storage and retrieval) without
permission in writing from Next Level Communications.
Document Number 600-00244 B01. Date November 2002
This guide is written to Release 3.6.12 capabilities

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TABLE OF CONTENTS
IMPORTANT SAFEGUARDS ............................................................................... 5
Safety ...........................................................................................................8
Repairs .........................................................................................................8
INTRODUCTION ............................................................................................... 9
About This Manual .....................................................................................10
What Your Network Service Provider Does ................................................11
About VHF Channels .................................................................................12
Write Your Remote Control and Other IDs Here ........................................13
GETTING STARTED ....................................................................................... 15
Using Your RG2200 ...................................................................................16
Using Your Remote Control ........................................................................19
Caller ID/Message Waiting .........................................................................24
Using Pay-Per-View ...................................................................................27
Access Parental Control .............................................................................27
Recording Your Favorite Programs ............................................................29
Cancelling Your Recording .........................................................................30
Programming Your VCR Code ...................................................................31
Replacing Remote Control Batteries ..........................................................32
ADVANCED USE............................................................................................ 33
Changing or Programming Settings ...........................................................33
Determining the Gateway ID ......................................................................34
Setting the Gateway ID ..............................................................................38

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Determining the Remote Control ID ...........................................................39
Setting the Remote Control ID ...................................................................40
Programming the TV Code .........................................................................42
Programming the Remote Using Code Search Method .............................43
Verifying the TV Codes ...............................................................................43
Verifying and Setting Other Features .........................................................44
Accessing the TV Setup Menu ...................................................................44
Verifying the TV (RF) Setting ......................................................................46
Secondary Audio: Specifying A Preferred Language .................................48
Display Language .......................................................................................49
Closed Captioning ......................................................................................50
Teletext .......................................................................................................51
EADS (Emergency Alert Device Support) ..................................................51
CONNECTING YOUR PC TO THE INTERNET ..................................................... 55
Ethernet Connections .................................................................................55
CONFIGURATION EXAMPLES........................................................................... 59
TV/VCR/Audio Connections .......................................................................61
TROUBLESHOOTING....................................................................................... 71
CONTACTING YOUR NETWORK SERVICE PROVIDER FOR HELP........................ 76
TV AND VCR CODES .................................................................................... 77
TV Codes ...................................................................................................77
VCR Codes ................................................................................................80
SPECIFICATIONS............................................................................................ 83
Certifications ...............................................................................................84
FCC Statement of Compliance ...................................................................85
INDEX ........................................................................................................... 87

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IMPORTANT SAFEGUARDS
READ INSTRUCTIONS – All the safety and operating instructions should be read before
the product is operated.
RETAIN INSTRUCTIONS – The safety and operating instructions should be retained for
future reference.
HEED WARNINGS – All warnings on the product and in the operating instructions should
be adhered to.
CLEANING – Do not use liquid or aerosol cleaners to dust this product. Use a cloth
lightly dampened with water for cleaning.
ATTACHMENTS – Do not use attachments that are not recommended as they may
cause a hazard.
WATER AND MOISTURE – Do not use this product near water; for example, near a bath
tub, wash bowl, kitchen sink, or laundry tub, in a wet basement, or near a swimming
pool.
ACCESSORIES – Do not place this product on an unstable cart, stand, tripod, or table.
The product may fall causing damage to the product.

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VENTILATION – Slots and openings in the product housing are provided for ventilation,
to ensure reliable operation of the product, and to protect it from overheating the fol-
lowing should be observed:
• Openings should never be blocked by placing the product on a bed, sofa, rug, or
similar surface.
• Do not stack other equipment on top of the RG2200.
• Maintain at least 2 inches of free space above the RG2200.
• Equipment should never be placed near or over a radiator or heat register, or in a
built-in installation such as a bookcase or rack unless proper ventilation is pro-
vided.
POWER SOURCES – This product should be operated only from the type of power
source indicated on the marking label. If you are not sure of the type of power supplied
to your home, consult your local power company. For equipment intended to operate
from battery power or other sources, refer to the operating instructions.
GROUND OR POLARIZATION – This product may be equipped with a polarized alternat-
ing current line plug (a plug having one blade larger than the other). This plug will fit
into the power outlet in only one way. This is a safety feature. If you are unable to
insert the plug fully into the outlet, try reversing the plug. If the plug should still fail to fit
into the outlet, contact an electrician to replace your obsolete outlet.
POWER CORD PROTECTION – Power cords should be routed so they are not likely to be
walked on or pinched by items placed upon or against them, paying particular atten-

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tion to cords at plugs, convenience receptacles, and the point where the plugs exit
from the product.
POWER SOCKET OUTLET – Use a power socket outlet located near the equipment that
is easily accessible.
LIGHTNING – For added protection for this product during a lightning storm, or when it
is left unattended, unplug it from the wall outlet. This will prevent damage to the video
product due to lightning and power line surges.
OVERLOADING – Do not overload wall outlets and extension cords, as this can result in
a risk of fire or electrical shock.
OBJECT AND LIQUID ENTRY – Never push objects of any kind into this product through
openings as they may touch dangerous voltage points or short-out parts that could
result in a fire or electrical shock. Never spill liquid of any kind on the product.
SERVICING – Do not attempt to service this equipment yourself as opening or removing
covers may expose you to dangerous voltage or other hazards. Refer all servicing to
qualified service personnel.
DAMAGE REQUIRING SERVICE – Unplug this product from the wall outlet and refer ser-
vicing to qualified service personnel under the following conditions:
• When the power supply cord or plug is damaged
• If liquid has been spilled or objects have fallen into the equipment

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• If the product does not operate normally by following the operating instructions
• If the product has been dropped or the housing has been damaged
• When the product exhibits a distinct change in performance
SAFETY CHECK – Upon completion of any service or repairs to the product, ask the ser-
vice technician to perform safety checks to determine that the product is operating
properly.
SAFETY
This section reviews important safety concepts for working with the optical and electri-
cal equipment covered in this guide.
SAFETY ADVISORIES AND LABELS
Important warning notices, if any, are located on the back of the RG2200 about safety
to people and equipment. Failure to observe these rules and similar danger, caution,
or warning notices can result in serious personal injury, service interruption, and
equipment damage.
REPAIRS
If you find the unit in need of repair, contact your network service provider for repair or
replacement. WARNING! Disconnect unit before servicing.

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INTRODUCTION
Beneath the compact and stylish exterior of the RG2200 is a powerful media delivery
system. The RG2200 is different from other video boxes that you may have encoun-
tered. Some competitor boxes are designed to deliver one video/audio channel to a
RG2200

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single TV and/or VCR device. In contrast, the compact RG2200 delivers the function-
ality of two or three high-quality digital video boxes in a single package. Depending on
the model you have, the RG2200 can deliver separate xDSL video services to up to
three TVs at the same time. It also provides a high-speed xDSL modem for Internet
access and telephony capabilities, such as Caller ID and Message Waiting display.
ABOUT THIS MANUAL
The information in this manual is applicable to ADSL or VDSL versions of the Resi-
dential Gateway RG2200. The term xDSL is a generic term, used in this manual, to
refer to both ADSL and VDSL technologies.
GETTING STARTED on page 15 contains the information you use most frequently and
helps you understand how the RG2200 works after your NSP (network service pro-
vider) has connected and programmed its functions. It also describes how to use the
RG2200 remote control to access and control the basic features of the RG2200.
ADVANCED USE on page 33 provides more technical information about the RG2200
and gives instructions about how to set up and program your system.
CONFIGURATION EXAMPLES on page 59 illustrates possible component wiring configu-
rations of the RG in your system to aid you if you want to move your equipment or
connect additional equipment such as an entertainment center or a new VCR.