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ninjakitchen.com ninjakitchen.com
FAQ
To order additional parts and accessories, visit ninjaaccessories.com or contact
Customer Service at 1-877-646-5288.
So we may better assist you, please register your
product online at registeryourninja.com and have the product on hand when you call.
REPLACEMENT PARTS
Why won’t the unit turn on?
• Make sure the power cord is securely plugged into the outlet.
• Try plugging the cord into a dierent outlet.
• Reset the circuit breaker if necessary.
• Turn shade select dial.
Is preheating the wae maker required?
• Yes, preheating is required, only pour batter when LED is GREEN.
How do I pour the batter?
• The wae plates must be closed. Use the portion cup and pour the batter in one quick
motion through the spout at the top.
How much batter should I pour in for each wae?
• The exact amount of batter needed will vary depending on batter type, thickness and
leavening agents used. We recommend starting with filling your Precision Pour Cup to the
minimum fill line and adjusting from there.
The batter does not fill the cavity when I pour it in.
• The leavening agents in the batter will active during the cooking and expand to fill the cavity.
The One (1) Year Limited Warranty applies to purchases made from authorized retailers
of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to
the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship
for a period of one (1) year from the date of purchase when it is used under normal
household conditions and maintained according to the requirements outlined in the
Owner’s Guide, subject to the following conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s
sole discretion, will be repaired or replaced up to one (1) year from the original
purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months
following the receipt date of the replacement unit or the remainder of the existing
warranty, whichever is later. SharkNinja reserves the right to replace the unit with one
of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as removable pots, racks, pans,
etc.), which require regular maintenance and/or replacement to ensure the proper
functioning of your unit, are not covered by this warranty. Replacement parts are
available for purchase at ninjaaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes
3. Damage caused by misuse, abuse, negligent handling, failure to perform required
maintenance (e.g., failure to keep the unit clear of food spills and other debris),
or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects
include damages caused in the process of shipping, altering, or repairing the
SharkNinja product (or any of its parts) when the repair is performed by a repair
person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household
conditions within the warranty period, visit ninjakitchen.com/support for product
care and maintenance self-help. Our Customer Service Specialists are also available
at 1-877-646-5288 to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select
product categories. So we may better assist you, please register your product online at
registeryourninja.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or
replacement. A fee of $20.95 (subject to change) will be charged when SharkNinja ships
the repaired or replacement unit.
How to initiate a warranty claim
You must call 1-877-646-5288 to initiate a warranty claim. You will need the
receipt as proof of purchase. We also ask that you register your product online at
registeryourninja.com and have the product on hand when you call, so we may better
assist you. A Customer Service Specialist will provide you with return and packing
instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary
from state to state. Some states do not permit the exclusion or limitation of incidental or
consequential damages, so the above may not apply to you.
ONE (1) YEAR LIMITED WARRANTY
TIPS & TRICKS
Use the portion cup and fill above the
minimum fill line to ensure a full wae
is made.
When cooking multiple waes back to
back, keep the waes warm in an oven set
to 150F.
Using less than / cup of batter may cause
the unit not to recognize that a cooking
cycle should begin.
DO NOT open the wae maker during a
cooking cycle when the RED LED is ON.
It is natural for steam to escape from the unit.
Solid mix-ins are not recommended with
this wae maker.
For batter that is too thick to flow into the
wae maker, mix in 1 tablespoon of water
to the batter and try again. Repeat until
the batter flows smoothly and you get a full
wae.
Uneaten wae can be frozen for up to
3 weeks, if properly stored and reheated
in a toaster.
If food particles leak into drip catch, wipe
them away with a damp, soapy, cloth.
The portion cup can also be used as a 1-cup
measuring cup.
Excess batter will rise, filling the spout.
This batter can removed after the wae is
removed.
Visit ninjakitchen.com for recipes and
additional tips and tricks.
USING THE WAFFLE MAKER – cont’d
