Nokia Intellisync 9.2 User manual

Published September 2008
Nokia Intellisync
Wireless Email
Linux Installation Guide
Version 9.2

2Nokia Intellisync Wireless Email Linux Installation Guide
COPYRIGHT
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Nokia Intellisync Wireless Email Linux Installation Guide 3
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Regional Contact Information
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4Nokia Intellisync Wireless Email Linux Installation Guide

Nokia Intellisync Wireless Email Linux Installation Guide 5
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Conventions This Guide Uses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Command-line Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Text Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Accessing Server Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Accessing Server Online Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Accessing Client Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Client Installation Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Client Web Site Online Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
1 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Recommended Server Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Components Requiring Dedicated Computers . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Product Evaluation and Small Installations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Minimum Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Minimum Client Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Minimum Server Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
2 Installing on a Linux Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Before You Install. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installing Nokia Intellisync Wireless Email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Choosing an Installation Method. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Running a Graphical Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Running a Silent Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Running the Installation in Console Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Installing the Secure Gateway Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Installing Nokia Intellisync on Multiple Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Configuring a Cluster Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Required Linux Server Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Starting and Stopping Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Uninstalling Intellisync Mobile Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

6 Nokia Intellisync Wireless Email Linux Installation Guide
3 Additional Server Installation Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Setting Up a Remote SQL Anywhere Database Server . . . . . . . . . . . . . . . . . . . . . 29
Setting Up Database Mirroring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Testing the High Availability Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Setting Up a Dedicated Share File System Server. . . . . . . . . . . . . . . . . . . . . . . . . 32
4 Upgrading the Nokia Intellisync Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Backing Up Existing Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Upgrading Using a Graphical Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Upgrading Using Silent Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Upgrading Using the Console Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
5 Post-Installation Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
End User Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Administrator Web Site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Troubleshooting Logon Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
A Configuring a GroupWise Mobile Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Verifying the GroupWise Post Office Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Configuring the GroupWise Mobile Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Verifying Successful Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
B Backing Up Data on a Linux Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Backing Up the Nokia Intellisync Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Backing Up a Server with a Sybase Database . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Restoring Nokia Intellisync Server Data from a Backup . . . . . . . . . . . . . . . . . . . . . 42
Restoring Data to a Server with a Sybase Database. . . . . . . . . . . . . . . . . . . . . . 43
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Nokia Intellisync Wireless Email Linux Installation Guide 7
About This Guide
This guide is organized into the following chapters:
Chapter 1, “System Requirements”
Chapter 2, “Installing on a Linux Server”
Chapter 3, “Additional Server Installation Options”
Chapter 4, “Upgrading the Nokia Intellisync Server”
Chapter 5, “Post-Installation Testing”
Appendix A, “Configuring a GroupWise Mobile Server”
Appendix B, “Backing Up Data on a Linux Server”
Additional information provided in this section is as follows:
Conventions This Guide Uses
Related Documentation
Conventions This Guide Uses
The following sections describe the conventions this guide uses, including notices, text
conventions, and command-line conventions.
Notices
Warning
Warnings advise the user that bodily injury might occur because of a physical hazard.
Caution
Cautions indicate potential equipment damage, equipment malfunction, loss of
performance, loss of data, or interruption of service.

8 Nokia Intellisync Wireless Email Linux Installation Guide
Note
Notes provide information of special interest or recommendations.
Command-line Conventions
You may encounter one or more of the following elements on a command-line path.
Table 1 Command-line Conventions
Convention Description
command This required element is usually the product name or other short
word that invokes the product or calls the compiler or preprocessor
script for a compiled Nokia product. It might appear alone or
precede one or more options. You must spell a command exactly
as shown and use lowercase letters.
Italics Indicates a variable in a command that you must supply. For
example:
delete interface if_name
Supply an interface name in place of the variable. For example:
delete interface nic1
angle brackets < > Indicates arguments for which you must supply a value:
retry-limit <1–100>
Supply a value. For example:
retry-limit 60
Square brackets [ ] Indicates optional arguments.
delete [slot slot_num]
For example:
delete slot 3
Vertical bars, also called a
pipe (|) Separates alternative, mutually exclusive elements.
framing <sonet | sdh>
To complete the command, supply the value. For example:
framing sonet
or
framing sdh
-flag A flag is usually an abbreviation for a function, menu, or option
name, or for a compiler or preprocessor argument. You must enter
a flag exactly as shown, including the preceding hyphen.

Conventions This Guide Uses
Nokia Intellisync Wireless Email Linux Installation Guide 9
Text Conventions
Table 2 describes the text conventions in this guide.
.ext A filename extension, such as .ext, might follow a variable that
represents a filename. Type this extension exactly as shown,
immediately after the name of the file. The extension might be
optional in certain products.
( . , ; + * - / ) Punctuation and mathematical notations are literal symbols that
you must enter exactly as shown.
' ' Single quotation marks are literal symbols that you must enter as
shown.
Table 1 Command-line Conventions (continued)
Convention Description
Table 2 Text Conventions
Convention Description
monospace font
Indicates command syntax, or represents computer or screen
output, for example:
Log error 12453
bold monospace font Indicates text you enter or type, for example:
# configure nat
Key names Keys that you press simultaneously are linked by a plus sign (+):
Press Ctrl + Alt + Del.
Menu commands Menu commands are separated by a greater than sign (>):
Choose File > Open.
The words enter and type Enter indicates you type something and then press the Return or
Enter key.
Do not press the Return or Enter key when an instruction says
type.
Italics •Emphasizes a point or denotes new terms at the place where
they are defined in the text.
•Indicates an external book title reference.
•Indicates a variable in a command:
delete interface if_name

10 Nokia Intellisync Wireless Email Linux Installation Guide
Related Documentation
Nokia offers a common framework for the Nokia Intellisync Mobile Suite products. For this
reason, there are electronic manuals and online help systems that cover the entire suite, plus
additional resources for specific products.
For instructions to access documentation, see the following topics:
Accessing Server Documentation
Accessing Server Online Help
Accessing Client Documentation
Accessing Server Documentation
The following server guides are available for Wireless Email. These documents are available on
the Nokia Support Web Site (http://support.nokia.com) in Adobe Portable Document Format
(PDF) or through your system administrator.
Nokia Intellisync Wireless Email Linux Installation Guide
(LinuxWEInstallGdeEN.pdf)—includes the installation requirements and other information
you need to install Nokia Intellisync Wireless Email software for servers and clients.
Nokia Intellisync Mobile Suite Release Notes (ReleaseNotesEN.pdf)—includes important
information you should know before you install and use Nokia Intellisync Mobile Suite.
This document includes important late-breaking information that may not be included in
other documentation. This document applies to the entire suite and is shared with other
Nokia Intellisync Mobile Suite products.
Nokia Intellisync Wireless Email Administrator’s Guide
(WirelessEmailAdminGuideEN.pdf)—covers system administrative functions for
managing the Wireless Email server and client operations.
Nokia Intellisync Secure Gateway Administrator’s Guide (SecureGatewayGdeEN.pdf)—
written as a companion book to the Nokia Intellisync Wireless Email Administrator’s Guide,
and includes administrative functions for managing the Secure Gateway server.
Accessing Server Online Help
Nokia Intellisync Mobile Suite installs an online help system to assist administrators working in
WebAdmin Console.
Nokia Intellisync Mobile Suite WebAdmin Console Help—includes information for
managing the Nokia Intellisync Mobile Suite server using WebAdmin Console.

Related Documentation
Nokia Intellisync Wireless Email Linux Installation Guide 11
Accessing Client Documentation
The following electronic documents are available on the Nokia Support Web site
(http://support.nokia.com) in Adobe Portable Document Format (PDF) or through your system
administrator.
Client Installation Guides
Each guide includes information for installing software on devices using a specific platform,
configuring synchronization settings, and synchronizing for the first time.
Note
The client guides are not installed as part of the client installation. You decide whether to
provide the documentation to your users.
Client Web Site Online Help
The Web PIM interface provides online help on every page for end users.
Table 3 Client Guides
Name File Name
Nokia Intellisync Mobile Suite Client Guide–Palm OS Platform PalmUsersGuideEN.pdf
Nokia Intellisync Mobile Suite Client Guide–Windows Mobile
Platform WindowsMobileUsersGuideEN.pdf
Nokia Intellisync Mobile Suite Client Guide–S60 3rd Edition
Platform Symbian60_UsersGuideEN.pdf
Nokia Intellisync Mobile Suite Client Guide–S80 Platform Symbian80_UsersGuideEN.pdf
Nokia Intellisync Mobile Suite Client Guide–UIQ 3rd Edition
Platform SymbianUIQ3_UsersGuideEN.pdf

12 Nokia Intellisync Wireless Email Linux Installation Guide

Nokia Intellisync Wireless Email Linux Installation Guide 13
1System Requirements
Nokia Intellisync Wireless Email offers centralized email and personal information manager
(PIM) synchronization for your users. Wireless Email allows you to synchronize email, contacts,
memos, calendar, and to-do items among all your mobile devices, eliminating duplicate data
entry. This same data is accessible from any Internet-ready mobile phone and Web browser on
any computer connected to the Internet. For supported devices, you can set up the Push feature
so users receive new email as it as it arrives on the server.
Recommended Server Configuration
Many factors—the number of users, the number of concurrent users, and the volume of
information shared, among others—affect how you should set up your system. This section
provides some general guidelines for configuring the server.
Components Requiring Dedicated Computers
Depending on the size of your installation and the number of users, some components may be
installed on the same computer. Other components perform best when each component is
installed on a dedicated computer (or computers).
Do not install Nokia Intellisync Wireless Email on the Novell GroupWise server.
Product Evaluation and Small Installations
For a product evaluation, you may install the Nokia Intellisync server and the database on the
same computer. A single computer that meets the minimum requirements can easily handle both
the server and database for a product evaluation or small installation (under 100 users).
After evaluating the product, many customers choose to purchase a license key and upgrade their
evaluation environment to a production environment. For larger installations where the Nokia
Intellisync server and the database are on the same computer, the system administrator is
potentially limiting scalability. If you anticipate converting your existing evaluation system to a
production system supporting more than 100 active users, consider using separate computers for
the Nokia Intellisync server and the database during evaluation.

1System Requirements
14 Nokia Intellisync Wireless Email Linux Installation Guide
Minimum Requirements
Table 4 and Table 5show the minimum requirements for Nokia Intellisync Wireless Email. As
minimum requirements, this list may not provide the optimal environment for peak system
performance.
Minimum Client Requirements
The following table lists the minimum client requirements.
Table 4 Wireless Email Client Minimum Requirements
PC Client Pocket PC Client SmartPhone Palm OS Client Symbian
HARDWARE
Processor
Type 3GHz Dual Core Processor Supported processor type: ARM - XScale
Hard Disk
Space 10GB MB
Memory 64 MB RAM 32 MB RAM 32 MB RAM 8 MB RAM 32 MB RAM
SOFTWARE
Operating
System •Windows XP
•Windows Vista •Windows Mobile
5.0 or later •Windows Mobile 5.0 or later Palm 5.0 or later •S80: 7.0
•S60: 9.1, 9.2,
9.3
•UIQ: 3.0
Browser Microsoft Internet
Explorer 6.0 or later

Minimum Requirements
Nokia Intellisync Wireless Email Linux Installation Guide 15
Minimum Server Requirements
The following table lists the minimum server requirements. As minimum requirements, this list
may not provide the optimal environment for peak system performance.
Table 5 Wireless Email Server Minimum Requirements
HARDWARE
Processor Two Intel Xeon 3.0 GHz or later
Hard Disk Space 5 GB free disk space
Memory 2 GB RAM
SOFTWARE
Operating System RedHat Enterprise Linux 5.2, SLES 10 (openSUSE Linux
Enterprise Server 10.0), Open Enterprise Server 1.0
Note
SELinux is supported using Targeted policy and with the
server not included as one of the targeted daemons. SELinux
is not supported using Strict policy.
Browser Firefox 2.0 or Internet Explorer 7 or later
Supported Database Sybase SQL Anywhere 10
OTHER REQUIREMENTS
Permissions Root
Open port 443 Open port 443 for license server, secure Web access
(HTTPS), synchronization requests, Windows Mobile
provisioning, and for access to external hosts
ans1.nokia.com, ans2.nokia.com, and
mtsgateway.ext.nokia.com.
Open port 80 Open port 80 for Web access and synchronization requests
Open port 3102 Open port 3102 for synchronization requests
Open port 25 Open port 25 for SMS push
The SMTP (sendmail) service must be configured correctly.
Latency between IMS server and other
backend server, database, or file system 36 milliseconds or less

1System Requirements
16 Nokia Intellisync Wireless Email Linux Installation Guide
Note
Make sure the temp directory on the server has a minimum 1 GB free space to successfully
extract installation files.

Nokia Intellisync Wireless Email Linux Installation Guide 17
2Installing on a Linux Server
This chapter contains information for installing Nokia Intellisync Wireless Email on a single
Linux server or on a cluster of Linux servers.
In addition to basic installation instructions, there are steps you can take before and after
installation to make sure Nokia Intellisync Wireless Email functions correctly.
Before You Install
Review the following information before installing the software:
To upgrade your server with this release, do not uninstall a previous release. For more
information, see “Upgrading the Nokia Intellisync Server” on page 33.
To permanently uninstall Intellisync Mobile Suite, see “Uninstalling Intellisync Mobile
Suite” on page 27.
If you expect to serve a large number of users, you can install Nokia Intellisync Wireless
Email on multiple servers. For more information, see “Configuring a Cluster Environment”
on page 25.
Complete the following tasks before installing the software.
Read the Release Notes document on the Nokia Support Web site
(http://support.nokia.com) for important information about this release.
Nokia recommends backing up existing Nokia Intellisync data before installing this release.
For backup instructions, see “Backing Up Data on a Linux Server” on page 41.
Use the requirements in Chapter 1, “System Requirements” to verify that all prerequisite
software is installed and functioning properly.
To run the installer in graphical mode, you must have an X server running during
installation. If you do not have X installed on your server, you can use X forwarding and
connect from a computer that is running X. To enable X forwarding when connecting from
another computer, use the parameter “-X” with ssh. Refer to the following example.
desktop1:/root# ssh -X root@server1
The installation instructions in this document assume you are currently viewing the directory
containing the installation files and that the downloaded installation files are located in
/root/download.

2Installing on a Linux Server
18 Nokia Intellisync Wireless Email Linux Installation Guide
Installing Nokia Intellisync Wireless Email
The server installation program uses Install Anywhere to ensure your computer meets specific
requirements before installing the software. If the Install Anywhere application detects a
problem, the installation stops. You can restart the installation once you correct the problem.The
installation contains the following files:
ims.bin
ClientPack_x.x.x.jar (where xrepresents the version number)
branding/branding.iam.zip
branding/eula.txt
silent/installer.properties (for running a silent installation)
documentation
db directory
Choosing an Installation Method
You can install Nokia Intellisync Wireless Email using one of the following methods:
Graphical installation—provides a sequence of dialog boxes that require you to enter
information such as your license key, the default administrator password, and company
information. The graphical installation requires you to install from the server that is
installing the program or you can use a remote server with X-Window tunneling. To run the
graphical installation, see “Running a Graphical Installation” on page 18.
Silent installation—provides a properties file that you can edit to configure information
unique to your installation, such as your license key, company name, and default
administrator password. The silent installation does not require an X server running,
although it can run in graphical mode as well. The silent installation requires you to install
from the server that is installing the program or you can use a remote computer without X-
Window tunneling. To run a silent installation, see “Running a Silent Installation” on
page 20.
Console mode—provides a sequence of messages that require you to enter information such
as your license key, the default administrator password, and company information.To run a
silent installation, see “Running the Installation in Console Mode” on page 22.
Note
The installation must be run as root.
Running a Graphical Installation
Complete the following steps to run the graphical installation for Nokia Intellisync Wireless
Email. Close all applications before starting the installation.

Installing Nokia Intellisync Wireless Email
Nokia Intellisync Wireless Email Linux Installation Guide 19
To install using the graphical installation
1. Change the directory to the installation folder on the server, and run the following command:
./ims.bin
The Introduction dialog box appears.
2. Click Next.
The Enter License Key dialog box appears.
3. Enter a valid license key for your software, and then click Next.
The License Agreement dialog box appears.
4. Review the license agreement, select “I accept the terms of the License Agreement,” and
then click Next.
The Choose Install Set dialog box appears.
5. Complete one of the following, and then click Next.
Click Mobile Suite to install the components of Nokia Intellisync Mobile Suite for which
you have a license.
The Choose Uninstall Link Folder dialog box appears.
Click Secure Gateway only if you have already installed Nokia Intellisync Mobile Suite,
and then proceed to step 14.
6. Select one of the options, and then click Next. If you select Other, you can choose any valid
path on the system except the /opt/ims installation folder. The folder you select will contain
the links to uninstall the software.
The Advanced Options dialog box appears.
7. Complete one of the following:
To continue without configuring a server cluster or external database, click Next.
The Admin Information dialog box appears; proceed to step 11.
To install this application in a clustered server environment or to configure an external
database, check the Configure Advanced Options check box, and then click Next.
The Cluster Installation dialog box appears.
8. Complete one of the following.
Click Next if your server is not set up in a clustered server environment or if it is the first
server to be set in a clustered environment.
The Admin Information dialog box appears; proceed to step 11.
Check the check box if your server is configured in a clustered environment, and then
click Next.
The Database Type dialog box appears.
9. From the Database Type dialog box, select an option from the list, and then click Next.
The Database Parameters dialog box appears.

2Installing on a Linux Server
20 Nokia Intellisync Wireless Email Linux Installation Guide
10. Enter the appropriate information, and then click Next.
The Admin Information dialog box appears.
11. In the Administrator Name field, type a user name for logging in WebAdmin Console to
perform administrative server functions as the default system administrator.
12. In the Password field, type a password for accessing WebAdmin Console administrative
server functions. This password is required to logon to the server as an administrator. If you
are using the embedded database, you will use this same password.
Caution
The password must not contain quotation marks, commas, apostrophes, or more than
one dollar sign.
13. In the Confirm Password field, type the password again, and then click Next.
The Company Information dialog box appears.
14. Type your company name using only alphanumeric characters.
15. Type your two letter country code in International Organization Standardization 3166
country code format. To look up your country code, type the following URL:
http://www.iso.org/iso/english_country_names_and_code_elements.com
16. Type your external server name to which clients have access from outside the firewall, and
then click Next. Use a fully qualified domain name format: servername.domain.suffix.
The Pre-Installation Summary dialog box appears.
17. Click Install to begin installing the software.
When the installer finishes processing the files, the Install Next Steps dialog box appears.
18. Review the information and note the server address. This is the server address for launching
and accessing Nokia Intellisync Mobile Suite.
19. Click Next.
When the installation completes, the Install Complete dialog box appears.
20. Click Done.
21. Open a Web browser and type http://<serveraddress>/admin to access WebAdmin Console.
Running a Silent Installation
You can configure and run a silent install if you want to automate the installation of Nokia
Intellisync Wireless Email or you do not have an X server running. Close all applications before
starting the installation.
To configure and run a silent installation
1. From the installation folder on the server, open the following file:
silent/installer.properties