NormaTec Go User manual

EN Operating Instructions FR Mode d’emploi ES Instrucciones de uso
Normatec Go

TO REDUCE RISKS OF ELECTRIC SHOCK, FIRE, AND PERSONAL INJURY, OR PROPERTY DAMAGE, THIS
DEVICE MUST BE USED IN ACCORDANCE WITH THE FOLLOWING WARNINGS, CAUTIONS, AND SAFETY
INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS - ORIGINAL INSTRUCTIONS
Read the entire instruction manual before using the Normatec Go System.
WARNING
No modification of this equipment is allowed.
If you experience severe pain, any unusual symptoms, or want to remove the wrap in an emergency during use:
• Stop the control unit by pressing the power button.
• Disconnect the hose from either the control unit or the attachments.
• Remove the attachments from your limbs.
• Promptly consult your licensed healthcare practitioner, as required.
CAUTION
• Do not attempt to take apart the system. The system has no user-serviceable parts. When service or
repairs are required, please contact customer service at +1.949.565.4994.
• Do not remove or attempt to disassemble the control unit.
• To avoid risk of electric shock, do not use the system near water, such as near a bathtub, kitchen sink,
laundry tub, or swimming pool.
• To avoid damage and risk of electric shock, never spill liquid of any kind on the system.
• Do not place the system, charger, or any accessories where they could be damaged, present a fall hazard,
or become an obstruction to others.
• If the charger is damaged, the device is dropped or damaged, liquid is spilled on the system, or the system
does not operate normally when the operating instructions are followed, turn the system off by pushing
the control unit’s power button and unplug the system from the wall outlet. Contact customer service at
+1.949.565.4994 for assistance.
• Do not puncture or otherwise damage the wrap as this may cause the system to operate incorrectly.
• To avoid risk of strangulation, do not leave a baby or child unattended with the system.
• Choking hazard, small parts. Keep away from small children.
• Do not leave the system, charger, or any accessories where they could be damaged by children, pets, pests, or
liquids. If you suspect your control unit is damaged, contact customer service at +1.949.565.4994 for assistance.
• Do not allow lint or dust to accumulate on the control unit or the wrap. If lint or dust accumulates, wipe down
the system with a dry cloth before use.
• The IP22 classification means the control unit is protected against the ingress of vertically dripping water
and the hazardous parts are protected against access to objects equal to or larger than 12.5 mm (1/2”).
• The expected service life of the system and the integrated battery is 3 years.
• The wraps are designed to be used by only one person at a time.
• Product is to be used by adults only in good health.
• Consult your physician before using this product if you are under the care of a physician or have a
contraindication requiring the use of any medical device.
• Consult your physician before using this product if you are experiencing inflammation, an infection, pain of
unknown origin, bleeding (internal or external) at or near the site of application, or if you have a wound at or
near the site of application.
• Consult your physician before using this product on sensitive skin.
• Consult your physician before using this product if you have any of the following conditions:
• Acute pulmonary edema
• Acute thrombophlebitis
• Acute congestive cardiac failure
• Acute infections
• Deep vein thrombosis (DVT)
• Episodes of pulmonary embolism
• Wounds, lesions, or tumors at or near the site of application
• Where increased venous and lymphatic return is undesirable
• Bone fractures or dislocations at or near the site of application
• Use by unconscious or incapacitated persons may be dangerous without supervision.
• Make sure the power inlet on the control unit is easily accessible at all times in order to disconnect power if required.
EN

The Normatec Go control unit contains a Li-ion battery. The battery must be complied with safely at an appropriate
e-waste disposal or recycling facility.
SAVE THESE INSTRUCTIONS
LABELS
The following labels and symbols appear on the control unit, attachments, and/or packaging.
Symbol Description Location
IP22 Degree of protection against ingress of water On fabric tag
Read instructions before use On fabric tag
Direct current On charger
Level of protection type BF equipment On fabric tag
Double insulation On charger
Alternating current In manual
Manufacturer’s name and address On fabric tag
Separate collection for waste electrical and electronic equipment. On fabric tag
Serial number of the console On base of
control unit
Fragile, handle with care On package
Keep dry On package
and fabric tag
This side up On package
Keep away from sunlight On package
93%RH
10%RH
Transportation and storage humidity limitation On package
1060hPa
700hPa
Transportation and storage atmospheric pressure limitation On package
-4ºF
-20ºC
70ºC
158ºF
-4ºF
-20ºC
70ºC
158ºF Transportation and storage temperature limitation On package
Place in and out of standby mode On side of
control unit
Do not wash On fabric tag
EU RF transmitter symbol In manual
The Bluetooth figure mark On packaging
Warning symbol to identify a hazard that may lead to death or serious injury In manual
Caution symbol to indicate the need for the user to consult the instructions for
use for important cautionary information such as warnings and precautions that
cannot, for a variety of reasons, be presented on the medical control unit itself
In manual
Tip to provide guidance to make use easier. Risk to user is considered negligible In manual

Catalog/Model Number On fabric tag
Medical Device Symbol On fabric tag
Made in China On fabric tag
Recycle Lithium-Ion On control unit
INDICATIONS FOR USE
The Normatec Go is an air pressure massager intended to temporarily relieve minor muscle aches and/or pains and
to temporarily increase circulation to the treated areas.
RISKS AND BENEFITS OF THE NORMATEC GO SYSTEM
The risks and benefits of using the Normatec Go System are similar to having a massage. If the Normatec Go
massage feels uncomfortable, you can reduce the intensity or stop the session. Benefits include the temporary relief
of minor muscle aches and pains, and increased circulation in the area being treated. Please call customer service at
+1.949.565.4994 if you have any questions.
ILLUSTRATIONS
Normatec Go Device (single-person use only)
1. HyperSync™ indicator
2. Bluetooth®connection indicator
3. Start / Stop button
4. Battery level indicator
5. Time adjustment button
6. Pressure level adjustment button
7. Power (ON/OFF) button
8. USB-C charging port
9. Leg compression wrap
Normatec Go Charger
1. USB-C cord port
2. Wall plug
3. USB-C cord (2 included)
1 2
TOP
7
8
SIDEFRONT
3
4
5
6
1
3
2
FULL DEVICE
9

OPERATING INSTRUCTIONS
WARNING! BEFORE OPERATING THIS SYSTEM: Read all warnings at the beginning of this manual. If you do not
understand these operating instructions, contact Hyperice at +1.949.565.4994.
CHARGING THE SYSTEM
• Step 1: Plug the USB cable into the control unit
• Step 2: Plug the USB cable into the charger
• Step 3: Plug the USB charger into the wall outlet
• While the control unit is charging the battery status indicators will cycle from left to right. When all 5 battery
status indicators are on ON, this means that the system is fully charged.
The control unit will NOT power on and cannot be operated while the USB cable is connected.
Device is intended to be charged with the power adaptor provided. If you have any questions, please contact
Hyperice at +1.949.565.4994 or your local Customer Care Center or representative.
SET UP THE SYSTEM
• Step 1: Secure the wrap tightly around your calf. Affix the two sides of the hook and loop material together
for a snug but comfortable fit.
• Step 2: Press the power button on the Normatec Go control unit firmly for one second to turn on the
system. While the control unit is on, the battery LEDs and display screen will light up.
USING HYPERSYNC™
Your Normatec Go devices arrive paired, which means they will inflate and deflate on the same cycle. To unpair devices, press
and hold the Start / Stop button on either device until the device screen reads “Unpaired!” and the white pairing indicator light
is no longer illuminated. To pair your devices, turn on both devices by pressing and holding the power (ON/OFF) button. Then
press and hold Start / Stop button on either control unit until the display screen says “Pairing!” Finally, press and hold the Start /
Stop button on the other device until both devices say “Pairing!” and the white pairing indicator light is illuminated.
CONNECT TO THE HYPERICE APP
Download the Hyperice App from the App Store or the Google Play Store. To connect your device to the Hyperice App
via Bluetooth® make sure that your device is turned on, Bluetooth® is turned on in your phone, and your device is within
range of your phone. The Bluetooth LED on the pod will pulse blue, which means it is waiting to pair. If prompted, tap
“Scan for Devices.” Select your device when it pops up on the screen. Once you pair your Normatec Go, HyperSmart™
will allow you to automatically start your session and control the pressure level and time from within the Hyperice App.
CYBERSECURITY
It is recommended to configure the Hyperice App for automatic updates to ensure cybersecurity. It is also recommended
to keep your Operating System up to date and to configure your Operating System for automatic updates.
ADJUST THE PRESSURE LEVEL
Adjust the pressure level of the session by pressing the pressure level adjustment button on the top left of the control
panel. Pressure level 1 is the gentlest setting. The massage becomes more intense as the pressure level is increased.
Level can be adjusted while the session is running.
ADJUST THE SESSION TIME
Adjust the session time by pressing the time adjustment button. The session time can be set to 15, 30, 45, and 60
minutes. Time can be adjusted while the session is running. Press the time adjustment buttons to cycle through the
session time options to add or subtract time from the session.
START THE SESSION
To start the session, press the Start/Stop button.
PATENTED NORMATEC PULSE MASSAGE PATTERN
The patented Normatec Go massage pattern will begin by compressing your upper ankle. Similar to the kneading and
stroking performed during a massage, each zone of the wrap will first compress in a pulsing manner and then hold as
the compression pattern works its way up your lower limb. When the top zone completes its massage, there will be a
brief rest period and then the cycle will begin again. This will repeat until the session time runs out.
The zones on the wrap are numbered in ascending order from distal zone to proximal zone. Zone 1 corresponds
to the upper ankle, Zone 2 corresponds to the lower calf, and Zone 3 is the upper calf.
STOP OR PAUSE THE SESSION
To stop the session at any time, press the start/stop button. This will pause the session. To restart your paused
session, press the start/stop button again. If you are done using the system, remove the wraps from your limbs, and
turn off the control unit by pressing the power button.

FINISH THE SESSION
The session will continue massaging until time runs out and the display reads “Finishing Cycle”. The system will
continue until the current cycle is finished. When the session is complete, remove the wraps from your limbs, and turn
off the control unit by pressing the power button.
TURN OFF THE CONTROL UNIT
To turn off the system, press the power button and confirm that the Battery Status Indicators and Display are off.
CLEANING THE SYSTEM
• Wipe down the inside and out with a damp, clean cloth.
• Dry thoroughly with a clean cloth.
• Do not machine wash or dry.
• Do not dry clean.
MAINTAINING THE SYSTEM
The system requires no routine maintenance or service except for the care in this section.
STORING THE SYSTEM
Store the system in a clean, dry location.
REPLACEMENT PARTS
Please call customer service at +1.949.565.4994 or visit our website at hyperice.com for information regarding
available replacement parts and accessories.
TECHNICAL INFORMATION
Do not attempt to take apart the system. The system has no user-serviceable parts. There are no user-replaceable fuses.
BLUETOOTH®WIRELESS TECHNOLOGY
The Bluetooth®word mark and logos are owned by Bluetooth®SIG, Inc., and any use of such marks by Hyperice is
under license. In the unlikely event of loss of a stable Bluetooth®connection, the system will attempt to re-establish
its connection automatically. The Normatec Go control unit is completely autonomous, and will continue operating
normally, even during a loss of connectivity. If this control unit does cause interference, which can be determined by
turning the control unit off and on, the user is encouraged to try to correct the interference by reorienting or relocating
the control unit, increasing the separation between equipment and the control unit, or connecting the control unit to a
different outlet on a circuit if it is plugged in.
The Normatec Go control unit uses Bluetooth 5.0 wireless technology with the following radio specifications:
FCC ID: 2AY3Y-NTG
IC: 23655-NTG
FCC ID: 2AY3Y-NTGA
IC:23655-NTGA
Frequency 2402 to 2480 MHz, 433.920 MHz
Modulations GFSK
Transmit Power +4 dBm (BLE), 0 dBm (ULP)
Receiver Sensitivity -96 dBm (BLE mode), -118 dBM (ULP)
Security AES HW
See device label for details.
This control unit complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This
control unit may not cause harmful interference, and (2) this control unit must accept any interference received, including
interference that may cause undesired operation. This control unit complies with Industry Canada license-exempt RSS
standard(s). Operation is subject to the following two conditions: (1) this control unit may not cause interference, and (2) this
control unit must accept any interference, including interference that may cause undesired operation of the control unit.
This equipment complies with FCC/ISED radiation exposure limits set forth for an uncontrolled environment and meets
the FCC radio frequency (RF) Exposure Guidelines and RSS-102 of the ISED radio frequency (RF) Exposure rules. This
equipment has very low levels of RF energy that are deemed to comply without testing of specific absorption rate (SAR).
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence.
L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2)
l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en
compromettre le onctionnement.
INTERNAL BATTERY INFORMATION
This Normatec Go control unit is equipped with a rechargeable lithium ion battery. The internal battery is designed to allow
use of the Normatec Go System anywhere—even when power outlets aren’t available. The Normatec Go control unit may
need to be charged before first use. A fully charged battery will provide power for up to 2 hours of cumulative run-time. It
takes approximately 4 hours to fully charge the battery when the control unit is plugged in and not in use. The rechargeable
lithium ion battery is intended to be changed only by authorized service personnel with the use of a special service tool.
• This device contains a lithium-ion battery. Batteries are only replaceable by a skilled worker with a special tool.
Contact Hyperice for service or repair. When the battery is at end of life, the device shall be properly disposed
of. The battery must be complied with safely at an appropriate e-waste disposal or recycling facility.
PRODUCT SPECIFICATIONS
• Normatec Go Model: ALJ7
• Normatec Go Calf Wrap Dimensions (fully open): 25” (width), 1” (depth), 12” (height); [63.5 cm (width), 2.5 cm
(depth), 30.5 cm (height)]
• Normatec Go Weight: 1.2 lbs [0.5 kg]
• Normatec Go electrical requirement: 5V DC 1 A
• Maximum Air Pressure: 220 mm Hg
• Internal Battery Rating: 3.6V, 2550mAh/3.65V, 2600mAh
• Ambient Temperature (charging): + 50 °F to 95 °F [+10 °C to 35 °C]
• Temperature (operating): +41° F to 104° F [+5° C to +40° C]
• Temperature (storage): -13° F to +158° F [-25° C to +70° C]
• Relative Humidity (operating): 15% to 93%, non-condensing
• Relative Humidity (storage): -25˚ C without relative humidity control; +70˚ C at relative humidity up to 93%,
non-condensing
• Atmospheric pressure (storage and transportation): 190hPa to 1060hPa
• Atmospheric pressure (operating): 700hPa to 1060hPa
ELECTROMAGNETIC COMPATIBILITY
The information contained in this section (such as separation distances) is in general specifically written with regard
to the Normatec Go. The numbers provided will not guarantee faultless operation but should provide reasonable
assurance of such. This information may not be applicable to other medical electrical equipment; older equipment
may be particularly susceptible to interference.
GENERAL NOTES
Medical electrical equipment requires special precautions regarding electromagnetic compatibility (EMC) and needs
to be installed and put into service according to the EMC information provided in this document and the remainder of
the instructions for use of this control unit.
WARNING!
• Portable RF communications equipment (including peripherals such as antenna cables and external
antennas) should be used no closer than 30 cm (12 inches) to any part of the Normatec Go, including cables
specified by the manufacturer. Otherwise, degradation of the performance of this equipment could result.
• The Normatec Go should not be used adjacent to or stacked with other equipment. If adjacent or stacked
use is necessary, the NormatecGo should be observed to verify normal operation. If operation is not
normal, the Normatec Go or the other equipment should be moved.
• Use of accessories, transducers and cables other than those specified or provided by the manufacturer
of this equipment could result in increased electromagnetic emissions or decreased electromagnetic
immunity of this equipment and result in improper operation.

• Avoid exposure to known sources of EMI (electromagnetic interference) such as diathermy, lithotripsy,
electrocautery, RFID (Radio Frequency Identification), and electromagnetic security systems such as
anti-theft/electronic article surveillance systems, metal detectors. Note that the presence of RFID devices
may not be obvious. If such interference is suspected, reposition the equipment, if possible, to maximize
distances.
ELECTROMAGNETIC EMISSIONS
This equipment is intended for use in the electromagnetic environment of clinics, hospitals, athlete training, or home
environments. The user of this equipment should assure that it is used in such an environment.
Emissions Compliance
According To Electromagnetic Environment
RF emissions
(CISPR 11)
Group 1 The equipment uses RF energy only for its internal function.
Therefore, its RF emissions are very low and are not likely to cause
any interference in nearby electronic equipment.
CISPR emissions
classification
Class B The equipment is suitable for use in all establishments, including
domestic establishments and those directly connected to the
public low-voltage power supply network that supplies buildings
used for domestic purposes.
Harmonic emissions
(IEC 61000-3-2)
Class A
Voltage fluctuations/
flicker (IEC 61000-3-3)
Complies
ELECTROMAGNETIC IMMUNITY
During the immunity testing described below the Normatec Go continued to provide therapy normally. This
equipment is intended for use in the electromagnetic environment specified below. The user of this equipment
should assure that it is used in such an environment.
Immunity
Against
Compliance Level (of this
control unit) Electromagnetic Environment
Electrostatic
discharge, ESD
(IEC 61000-4-2)
± 8 kV direct Floors should be wood, concrete, or ceramic tile. If floors are
covered with synthetic material, the relative humidity should be
kept at levels to reduce electrostatic charge to suitable levels.
Electrical fast
transients/ bursts
(IEC 61000-4-4)
± 2 kV ± 2 kV Mains power quality should be that of a typical clinic,
hospital, athletic training, or home environment.
RF Proximity (IEC
61000-
Mains power quality should
be that of a typical clinic,
hospital, athletic training, or
home environment.
Equipment with high RF emissions should be kept at a
distance to reduce the likelihood of interference.
Surges on AC
mains lines (IEC
61000-4-5)
± 2 kV Mains power quality should be that of a typical clinic,
hospital, athletic training, or home environment.
Power frequency
magnetic field
50/60 Hz (IEC
61000-4-8)
30 A/m Equipment that emits high levels of power line magnetic
fields (in excess of 3A/m) should be kept at a distance to
reduce the likelihood of interference.

Voltage dips
and short
interruptions on
AC mains input
lines (IEC 61000-
4-11)
0.5 cycles 1 cycle 25
cycles (50
Hz) 30 cycles
(60 Hz) 250
cycles (50 Hz)
300 cycles
(60 Hz)
Mains power quality should be that of a typical clinic,
hospital, athletic training, or home environment. If
you require continued operation during power mains
interruptions, ensure that batteries are installed and
charged. Ensure that battery life exceeds longest
anticipated power outages or provide additional
uninterruptible power source.
This equipment is intended for use in the electromagnetic environment specified below. The customer or the user
of this equipment should assure that it is used in such an environment.
Immunity Test Compliance Level Electromagnetic Environment – Guidance
Conducted
RF RF coupled
into lines (IEC
61000-4-6)
Radiated RF (IEC
61000-4-3)
3 Vrms
150 kHz to
80 MHz
6 Vrms in ISM bands
10 V/m
80 MHz to
2.7 GHz
This device is suitable for the electromagnetic environment
of typical clinic, hospital, athletic training or home
environments.
EQUIPMENT CLASSIFICATION
• Protection against electric shock: Class II/internally powered equipment
• Degree of protection against electric shock: Type BF applied part
• Ingress protection: IP22
• Equipment not suitable for use in the presence of a flammable anesthetic mixture with air or with oxygen
or nitrous oxide
• Continuous operation
TROUBLESHOOTING
Problem Possible Causes Solutions
The system does
not start
Power is not turned
on, Battery is not
charged
Press the power button to turn the control unit on.
Check that the battery is charged.
The wrap does not
inflate
The session has not
been started
The wrap is punctured or
damaged
Check that the start / stop LED is ON and the timer is
counting down. If not, press start / stop button to start or
resume session.
Check that there is no air leak error message on the
display screen.
The system stopped
pumping
The session has been
stopped or ended.
Check that the start / stop LED is ON and the timer is
counting down. If not, press start / stop button to start or
resume session.
Check that there is no air leak error message on the
display screen.
Check that there is no Low Battery message on the
display screen.

Air leak message:
Air Leak
Air leak Check for punctures in the wrap.
Low Battery Battery needs to be
charged
Plug in the control unit to charge the battery.
Cannot establish or
maintain a Bluetooth
connection
Bluetooth is turned off Turn on Bluetooth on the phone attempting to
pair with the Normatec Go control unit.
Devices not syncing
settings and/or
treatment
Devices are not paired. Check that the white pairing indicator light is illuminated
on both devices. If not, your devices are not paired.
Follow the “Using HyperSync™” instructions in the
Operating Instructions to pair your devices.
Call Hyperice customer service at +1.949.565.4994 if further assistance is needed.
WARRANTY
This product is covered by a limited warranty from Hyperice. Please visit hyperice.com/warranty to review the
warranty in your country.
FDA INFORMATION
MedWatch is the Food and Drug Administration’s (FDA) program for reporting serious reactions, product quality
problems, therapeutic inequivalence/failure, and product use errors with human medical products, including drugs,
biologic products, medical devices, dietary supplements, infant formula, and cosmetics. If you think you or someone
in your family has experienced a serious reaction to a medical product, you are encouraged to take the reporting
form to your doctor. Your health care provider can provide clinical information based on your medical record that can
help FDA evaluate your report. However, we understand that for a variety of reasons, you may not wish to have the
form filled out by health care provider, or your health care provider may choose not to complete the form. Your health
care provider is NOT required to report to the FDA. In these situations, you may complete the Online Reporting Form
yourself. You will receive an acknowledgment from FDA when your report is received. Reports are reviewed by FDA
staff. You will be personally contacted only if we need additional information.
SUBMITTING ADVERSE EVENT REPORTS TO FDA
Use one of the methods below to submit voluntary adverse event reports to the FDA:
a. Report online at:
www.accessdata.fda.gov/scripts/medwatch/index.cfm?action=reporting.home
b. Consumer Reporting Form FDA 3500B. Follow the instructions on the form to either fax or mail it in for
submission. For help filling out the form, see MedWatchLearn. The form is available at:
www.fda.gov/downloads/aboutFDA/reportsmanualsforms/forms/ucm349464.pdf
c. Call FDA at 1-800-FDA-1088 to report by telephone
Reporting Form FDA 3500 commonly used by heath professionals. The form is available at: www.fda.gov/downloads/
aboutFDA/reportmanualsforms/forms/ucm163919.pdf

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Copyright 2022 © Hyperice, Inc. All rights reserved.
NormaTec Industries, LP
480 Pleasant Street, Suite A200
Watertown, Massachusetts 02472 USA
70-00117 Rev 1