Norstar Modular ICS 5.0 Companion Assembly instructions
Norstar,MeridianandCompanionaretrademarksof
Nortel Networks
© Nortel Networks 2001
Companion
Modular ICS 5.0
Installer Guide
1-800-4 NORTEL
www.nortelnetworks.com/
norstar
P0941568 01
Printed in Canada
(to be used with MICS-XC 5.0 software)
P0941568 01 Modular ICS 5.0 Companion Installer Guide
Table of Contents
Regulations 1
Federal Communications Commission (U.S. only) 1
Companion Base Stations 1
Activation (U.S. only) 1
Safety 2
Norstar Companion basics 3
What’s new with Norstar 5
Planning the installation 6
Planning checklist 6
Required equipment and supplies 6
Configuring Station Modules 6
Configuring expansion modules 7
On a mini system 8
On a midi system 8
On a maxi system 9
On a mega system 10
ICS numbering 13
Installation 15
Installation checklist 15
Connecting expansion modules 16
Installing Remote Power Interconnect (RPI) units 16
Mounting the RPI unit 18
Wiring the RPI 20
RPI Connector Overview 21
Installing base stations 28
Positioning a base station 28
Mounting a base station 29
Installing portable telephones 32
Installing external antennas and lightning surge arrestors 33
Installing external antenna and lightning surge arrestor
procedures for the United States of America 35
Planning for an outdoor external antenna (USA) 36
Installing a lightning surge arrestor (USA) 37
4/
Modular ICS 5.0 Companion InstallerGuide P0941568 01
Installing external antenna and lightning surge arrestor
procedures for Canada 39
Powering up the system 47
Programming 48
Installation programming 48
Programming tools 49
The Norstar Programming Record 49
Exiting programming 49
Viewing your programming updates 50
Template defaults 50
Startup programming 52
Performing Startup 52
Changing the default template 53
Entering programming 53
Entering programming for system coordinators 54
Entering programming using other passwords 55
Norstar features 55
Portable features 55
Registration password 55
Changing the Registration password 56
Companion programming 57
Registration 57
Radio data 59
System logical identifier (LID) 63
Software keys (U.S. only) 64
Registering individual portables 70
Registering the C3060 70
C3060 Icons 70
To register the C3060 71
To confirm that the C3060 is registered 72
Deregistering the C3060 73
Measuring RSSI for a C3060 74
Measuring undirected RSSI 74
Measuring directed RSSI 75
Registering the C3050 77
C3050 Icons 77
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P0941568 01 Modular ICS 5.0 Companion Installer Guide
To register the C3050 77
To confirm that the C3050 is registered 79
Deregistering the C3050 80
To deregister the C3050 80
Measuring RSSI for a C3050 81
To measure undirected RSSI 81
Measuring directed RSSI 82
Registering the C3020 (Canada only) 83
To register the C3020 83
Deregistering the C3020 (Canada only) 85
To deregister the C3020 85
Measuring RSSI for a C3020 (Canada only) 86
Measuring undirected RSSI 87
Measuring directed RSSI 87
Measuring directed RSSI using your portable 88
After registering the portables 89
Testing 90
Testing the Companion portable telephones 90
Testing the base stations 90
Testing the system coverage 91
Troubleshooting 92
Problems with a portable telephone 92
Problems with a base station 92
Replacing a base station 94
Verifying Radio Credits (U.S. only) 95
Problems with an RPI 96
Problems with wireless communication 97
Obtaining a Recovery Key 97
Obtaining a Regression Key (U.S. only) 97
Alarm codes 99
Event messages 103
Specifications 109
Norstar Companion system components 109
Remote Power Interconnect 109
Base station 110
Upgrading your system 114
P0941568 01 Modular ICS 5.0 Companion Installer Guide
Regulations
Federal Communications Commission (U.S. only)
The Federal Communications Commission (FCC) has
designated UTAM Inc. to manage the installation and
relocation of Unlicensed Personal Communication Services
(UPCS). This includes Norstar Companion Base Stations and
Portable Telephones.
Companion Base Stations
The radiated and conducted emissions of the Companion Base
Station radios must not exceed the requirements for digital
cordless telephones as outlined in FCC Part 15-subpart D
(DOC RSS-130 documents inCanada). Do notinstall the Base
Station in ducts, plenums, or hollow spaces used to transport
environmental air.
Note: In Canada, Base Stations may be installed where the
duct, plenum or hollow space is created by a suspended
ceiling having lay-in panels or tiles, in accordance with
CE Handbook Rule 60-402.
Activation (U.S. only)
Wireless communication on a Companion system cannot be
activated until installation at its authorized location is verified
and approved by UTAM Inc. This system is equipped with an
automatic mechanism for disabling wireless operation in the
event it is moved outside the area where its operation has been
approved by UTAM Inc. This mechanism complies with FCC
requirements.
2/ Regulations
Modular ICS 5.0 Companion InstallerGuide P0941568 01
Safety
Do not connect the administration set or Base
Stations directly to a CO line.
Doing so may result in equipment damage.
The Norstar administration set and base stations
must not be used as off-premises equipment.
Installers must check the lightning surge arrestors at
the cable entry point to the building with special
attention to the grounding. Report any problems to
your telephone company in writing.
Do not install Norstar administration sets and base
stations outside of the building because they are not
lightning protected.
P0941568 01 Modular ICS 5.0 Companion Installer Guide
Norstar Companion basics
Norstar Companion provides mobility in the workplace. With
Companion, your telephone can go with you, allowing you to
make and receive calls while on the move. Calls that used to
ring just at your desk can also appear and ring at your portable.
This is called twinning. Twinning works provided that the
portable is assigned the desk telephone DN as an Answer DN.
Wireless twinning is improved by assigning the same answer
key to your Norstar desk telephone and to your wireless
portable telephone.
The portable telephones can access most Norstar business
features such as call forward, call transfer, conferencing, and
voice mail. Companion on Norstar consists of four main
components:
ICS and Norstar XC software - Norstar MICS-XC software
manages the telephone traffic between Companion base
stations and portable telephones. Base stations are connected
to the ICS in the same way as Norstar sets. Companion
portable telephones are registered on the system and do not
take up any ports on the system. Up to 60 portable telephones
and up to 32 base stations (32 cells) can be connected to the
system.
Companion base stations — Base stations are positioned
throughoutthecoveragearea tosendandreceive calls between
the portable telephones and the ICS. The base stations use
advanced digital radio technology and support handoff and
roaming within the coverage area which can be up to 160,000
square meters (three million square feet) when using the
maximum number of base stations.
4 / Norstar Companion basics
Modular ICS 5.0 Companion InstallerGuide P0941568 01
Before the base stations can be used in the United States,
UTAM codes must be obtained and entered using an
administration terminal or Norstar Remote Utilities (NRU).
Please see Software keys (U.S. only) on page 64 for more
detailed information.
Companion Portable Telephones — The portable
telephones used with your Norstar system are small,
lightweight units with fully digital performance to provide
clear voice quality. Companion portable telephones feature a
two line, 16-character, alphanumeric display. For more
information on the portable used with your MICS-XC system,
refer to the Companion Portable Telephone User Guide that is
supplied with it.
Before the portables can be used in the United States, portable
credits must be obtained. Please refer to Software keys (U.S.
only) on page 64.
Administration and Maintenance Tools — Programming
the Companion system is easily and quickly done through a
T7316 Business Series Terminal or an M7310 or M7324
Norstar set. You can assign portable telephones to the system,
check base station parameters, and enable and disable
registration using set programming.
System programming can also be performed using Norstar
Remote Utilities (NRU) software on a personal computer.
Companion Diagnostic Software allows diagnostics to be run
on the wireless system.Diagnosticscan berun either locally or
remotely via a personal computer.
CallPilot 100/150 or Norstar Voice Mail — CallPilot 100/
150 replaces Norstar Voice Mail on new Modular ICS
systems.
Norstar Companion basics / 5
P0941568 01 Modular ICS 5.0 Companion Installer Guide
If you are using Norstar Voice Mail with your Companion
system, Version 3.0 is recommended as a minimum Voice
Mail software version.
For information on how to access Norstar Voice Mail using
your Norstar Companion portable, refer to the Portable
Telephone Feature Card that is supplied with it.
What’s new with Norstar
This release reflects new features in the Modular ICS-XC 5.0
software. For a list of these changes, refer to the Modular ICS
5.0 Installer Guide.
For a complete list of features supported on Companion
portables refer to the Modular ICS 5.0 Companion System
Coordinator Guide.
P0941568 01 Modular ICS 5.0 Companion Installer Guide
Planning the installation
Planning checklist
Verify that you have approval from UTAM Inc.
(U.S. only)
Verify that a site planner determined base station locations
and recorded them in the Provisioning Record.
Required equipment and supplies
Companion portable telephones
Companion base stations
CompanionRemotePowerInterconnectdeviceorplugtop
Power Supplies
Companion ID Labels (See Step 1: Obtain the Companion
ID on page 65.)
Configuring Station Modules
When installing wireless capabilities, use only the last two. or
highest numbered. ports for connecting the Companion base
stations.
EachStationModule allowsyou to connectup to 16additional
Norstar telephones to the system.
Maximum number of Norstar telephones on a system
Each Station Module that is used for Norstar Companion
allows you to connect up to 16 base stations to the system.
mini midi maxi mega
ICS SM3 SM4 SM5 SM6 SM7 SM8 SM9 SM10 SM11 SM12
32 48 64 80 96 112 128 144 160 176 192
Planning the installation / 7
P0941568 01 Modular ICS 5.0 Companion Installer Guide
Maximum number of Norstar Companion base stations on a system
Configuring expansion modules
With the addition of an Expansion Cartridge or a Combo
Cartridge in the ICS, you can add Trunk Modules and/or
Station Modules to increase your system capacity.
Previous users of the Norstar 0X32 system should note that the
Key Service Unit (KSU) has been renamed the Integrated
Communication System (ICS).
*The last two ports are reserved for Companion use only.
Note: For each type of expanded system above, Norstar
Companion capability is supported. Ensure you have
the correct Modular ICS software to support wireless
capability.
mini midi maxi mega
ICS SM3 SM4 SM7 SM8 SM13 SM14
16 16 32 16 32 16 32
Installed in ICS Additional modules allowed
Trunk Station Maximum
XC system
Combo cartridge (6-port +
Services) (maxi)
6 6 6
Combo and 6-port cartridges
(mega) 612* 12
Two Combo cartridges (mega) 612* 12
Two 6-port cartridges (mega) 612* 12
8/ Planning the installation
Modular ICS 5.0 Companion InstallerGuide P0941568 01
On a mini system
Note: Port 1 and 2 are on the ICS.
On a mini or non-expanded system, port 1 on the ICS (station
ports 101 to 132) is used for both base stations and Norstar
sets. No fiber ports are used since no Station Module is
required. Directly connect your base stations or Norstar sets to
port 1 on the ICS via a wiring distribution panel.
On a midi system
On midi and maxi systems, the highest numbered ports can be
used for both base stations and Norstar sets. Therefore, sets
and base stations can share the two highest numbered fiber
ports.
A system expanded to four ports (midi size) includes one
2-port expansion cartridge with fiber ports numbered 3 and 4,
and 1 and 2 on the ICS. The base stations must be physically
connected (via a Station Module) to fiber ports 3 and 4 only. If
only one Station Module supporting base stations is required,
connect it to the highest-numbered port (port 4).
Planning the installation / 9
P0941568 01 Modular ICS 5.0 Companion Installer Guide
Two-port Expansion Cartridge
On a maxi system
A system expanded to eight ports (maxi size) includes one
6-port expansion cartridge with fiber ports numbered 3 to 8,
and 1 and 2 on the ICS. The base stations must be physically
connected, via a Station Module, to fiber ports 7 and 8
only.There is a maximum number of two Station Modules per
base station. Refer to Six-port Expansion Cartridge with
Companion on page 10
If only one Station Module supporting base stations is
required, connect it to the highest-numbered port (port 8).
Tip - If Both ports 7 and 8 are used for connecting
Station Modules supporting base stations, connect
Trunk Modules starting at port 6 and working down.
Connect Station Modules for the desk sets beginning at
port 3 and working up.
ICS (modules 1 and 2) TM4 SM3
10 / Planning the installation
Modular ICS 5.0 Companion InstallerGuide P0941568 01
Six-port Expansion Cartridge with Companion
On a mega system
Keep in mind that 10 station modules is the limit for regular
Norstar sets, and two station modules for Companion base
stations is the limit on an XC configuration.
For example, a system expanded to 14 ports (mega size)
includes two 6-port expansion cartridges with fiber ports
numbered 3 to 14 on the expansion cartridges, and 1 and 2 on
the ICS. The base stations must be physically connected to
fiber ports 13 and 14 only. 12-port Expansion Cartridge with
Companion on page 11
Tip - In the fully expanded mega configuration, Station
Modules 13 and 14 are reserved for base stations only.
SM3 SM4 SM5 SM6ICS (modules 1 and 2) TM8 SM7
Planning the installation / 11
P0941568 01 Modular ICS 5.0 Companion Installer Guide
12-port Expansion Cartridge with Companion
TM8 TM7
SM6 SM5
ICS (modules 1 and 2)
SM4 SM3
SM14 SM13 SM12 SM11 SM10 SM9
To Ac
outlet
To Ac
outlet
Fiber Cable Guide (max. 7 modules per power bar)
(max. 7 modules per power bar)
Note 1: Station modules 13 and 14
are used for Companion
capability only. See your Norstar
Companion Installer Guide for
more detail.
Note 2: Using a 2 or 3 row layout is
acceptable. The layout depends
on the available wall space.
12 / Planning the installation
Modular ICS 5.0 Companion InstallerGuide P0941568 01
Routing fiber cables
6-port Expansion Cartridge
Fiber
cable
guide
Upward routed fiber cable
Downward routed fiber cable
loose cables
Planning the installation / 13
P0941568 01 Modular ICS 5.0 Companion Installer Guide
ICS numbering
Non-expanded system (ICS alone) numbering
Two-port Expansion Cartridge and ICS numbering
Six-port Expansion Cartridge and ICS numbering
Module # Lines Line
ports B1
DN B2
DN DN
ports Base station
ports Portable
DN
ICS (#2) 001-
048 201-248 —— — — — — — —637-696
ICS (#1) —— — —21-52 53-84 101-
132 101-132 637-696
Expansion
module # Lines Line
ports B1
DN B2
DN DN
ports Base station
ports Portable
DN
#4 049-
072 401-
412 269-
284 333-
348 401-
416 401-416 637-696
#3 073-
096 301-
312 253-
268 317-
332 301-
316 301-316 637-696
ICS (#2) 001-
048 201-
248 —— — — — — — — — —
ICS (#1) —— — —221-
252 285-
316 101-
132 —— — —
Expansion
module # Lines Line
ports B1
DN B2
DN DN
ports Base station
ports Portable
DN
#8 049-
072 801-
812 333-
348 461-
476 801-
816 801-816 637-696
#7 073-
096 701-
712 317-
332 445-
460 701-
716 701-716 637-696
#6 097-
108 601-
612 301-
316 429-
444 601-
616 —— — —
#5 109-
120 501-
512 285-
300 413-
428 501-
516 —— — —
#4 121-
132 401-
412 269-
284 397-
412 401-
416 —— — —
#3 133-
144 301-
312 253-
268 381-
396 301-
316 —— — —
ICS (#2) 001-
048 201-
248 —— — — — — — — — —
ICS (#1) —— — —221-
252 349-
380 101-
132 —— — —
14 / Planning the installation
Modular ICS 5.0 Companion InstallerGuide P0941568 01
Twelve-port expanded system and ICS numbering
Expansion
module # Lines Line
ports B1
DN B2
DN DN
ports Base station
ports Portable
DN
#14 —— — — — — — — — —1401-1416 637-696
#13 —— — — — — — — — —1301-1316 637-696
#12 —— — —397-
412 589-
604 1201-
1216 —— — —
#11 —— — —381-
396 573-
588 1101-
1116 —— — —
#10 —— — —365-
380 557-
572 1001-
1016 —— — —
#9 —— — —349-
364 541-
556 901-
916 —— — —
#8 049-
072 801-
812 333-
348 525-
540 801-
816 —— — —
#7 073-
096 701-
712 317-
332 509-
524 701-
716 —— — —
#6 097-
108 601-
612 301-
316 493-
508 601-
616 —— — —
#5 109-
120 501-
512 285-
300 447-
492 501-
516 —— — —
#4 121-
132 401-
412 269-
284 461-
476 401-
416 —— — —
#3 133-
144 301-
312 253-
268 455-
460 301-
316 —— — —
ICS (#2) 001-
048 201-
248 —— — — — — — — — —
ICS (#1) —— — —221-
252 413-
444 101-
132 —— — —
Tip - Port 3 is the bottom fiber cable port on the
two-port and the six-port Expansion Cartridge in
slot 2. Port 9 is located on the leftmost Expansion
Cartridge in slot 1.
Refer to the Modular ICS 5.0 Installer Guide for
details.
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