Samsung iDCS500 User manual

SAMSUNG
iDCS500
DIGITAL COMMUNICATION SYSTEM
Single Line
Telephone
User Guide

Publication Information
Samsung Telecoms reserves the right without prior notice to re-
vise information in this publication for any reason.
Samsung Telecoms also reserves the right without prior notice to
make changes in design or components of equipment as engi-
neering and manufacturing may warrant.
Disclaimer
Samsung Telecoms is not responsible for errors or problems
arising from customers not installing, programming or operating
their Samsung systems as described in this manual.
Copyright 2002
Samsung Telecoms (UK) Limited
All rights reserved. No part of this manual may be reproduced in
any form or by any means – graphic, electronic or mechanical,
including recording, taping, photocopy or information retrieval
system – without express written permission of the publisher of
this material.
Part No.:17572Version 1.0

EU Declaration ofConformity(RTTE)
SamsungElectronics Co.,Ltd.
259 Gongdan-Dong, Gumi-City Kyungbuk, Korea, 730-030
(factoryname,address)
declareunderoursoleresponsibilitythat theproduct
DigitalKeyphoneSystem"iDCS500"
towhichthisdeclarationrelates isinconformitywith
RTTEDirective 1999/5/EC(AnnexII )
LowVoltageDirective 73/23/EEC
EMC Directive 89/336/EEC:92/31/EEC
By applicationof thefollowingstandards
EMC: EN55022 :1998, EN61000-3-2:1995 Inc A1/A2:1998 + A14:2000*,
.........................................................................................
RTTE: TBR4: November 1995 incorporating TBR4/A1: December 1997
.........................................................................................
EN61000-3-3:1995,EN61000-4-2:1995 98,EN61000-4-3:1996,
.........................................................................................
EN61000-4-4:1995,EN61000-4-5:1995,EN61000-4-6:1996,
.........................................................................................
LVD: EN60950: 2000 (IEC 60950, Third Edition, 1999)
.........................................................................................
EN61000-4-11:1994, AS/NZS3548:1995
.........................................................................................
.........................................................................................
(Manufacturer)
SamsungElectronics Co., Ltd
259,Gongdan-Dong,Gumi-City
Kyungbuk,Korea, 730-030
Tae-eokJang /GeneralManager
................................................. .................................................................................
(place and date ofissue) (name andsignature ofauthorized person)
(Representative intheEU)
SamsungElectronics EuroQALab.
BlackbusheBusiness Park
SaxonyWay,Yateley,Hampshire
GU46 6GG, UKIn-Seop Lee /Manager
................................................. ...............................................................................
(place and date ofissue) (name andsignature ofauthorized person)
2002-04-18
2002-04-19 TEJang
ISLee

Intended Use
This analogue telephone is intended to be connected to an analogue extension
of a Samsung iDCS500 telephone system. The connection allows voice com-
munication between the iDCS500 central processor unit and the telephone.
The telephone may be connected to the analogue extensions of any other tele-
phone system or the public telephone network, but in this case the user instruc-
tions provided with the telephone will not be valid.

Samsung iDCS500 SLT User Guide
–i–
CONTENTS
ABOUT THIS GUIDE.......................................................1
THINGS YOU SHOULD KNOW........................................2
RECALL, FLASH & HOOKFLASH....................................................2
C.O. LINES ....................................................................................2
DISTINCTIVE RINGING....................................................................2
SYSTEM TONES............................................................................3
SYSTEM ACCESS CODES.............................................................3
EXTERNAL CALLS.......................................................................4
MAKING AN EXTERNAL CALL.........................................................4
ANSWERING AN EXTERNAL CALL .................................................4
UNIVERSAL ANSWER....................................................................4
SENDING A FLASH........................................................................4
BUSY LINE QUEUING WITH CALLBACK..........................................5
INTERNAL CALLS........................................................................6
CALLING OTHER STATIONS ...........................................................6
ANSWERING INTERNAL CALLS......................................................6
BUSY STATION CALLBACK............................................................6
BUSY STATION CAMP-ON..............................................................6
CALLING YOUR SYSTEM OPERATOR............................................7
CALL PROCESSING....................................................................8
HOLDING CALLS............................................................................8
HOLD RECALL...............................................................................8
RETRIEVING CALLS ON HOLD AT ANOTHER STATION ...................8
CONSULTATION HOLD...................................................................8
TRANSFERRING CALLS .................................................................9
TRANSFER CANCEL......................................................................9
TRANSFER WITH CAMP-ON...........................................................9
TRANSFER RECALL..................................................................... 10

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CALL WAITING............................................................................. 10
SETTING UP A CONFERENCE...................................................... 10
FORWARDING CALLS.................................................................. 11
NETWORK CALL FORWARDING................................................... 12
STATION CALL PICKUP................................................................ 13
GROUP CALL PICKUP.................................................................. 13
MY GROUP PICKUP..................................................................... 13
DIALLING FEATURES..............................................................14
SPEED DIALLING......................................................................... 14
PROGRAMMING PERSONAL SPEED DIAL NUMBERS .................. 14
LAST NUMBER REDIAL................................................................ 15
SAVE NUMBER WITH REDIAL...................................................... 15
PULSE TO TONE CHANGEOVER.................................................. 15
PAGING AND MESSAGING......................................................16
MAKING AN INTERNAL PAGE ...................................................... 16
MAKING AN EXTERNAL PAGE ..................................................... 16
ALL PAGE ................................................................................... 16
MEET ME PAGE/ANSWER........................................................... 16
CALL PARK AND PAGE ............................................................... 17
RETRIEVING A PARKED CALL ..................................................... 17
MESSAGE WAITING INDICATIONS ............................................... 17
CONVENIENCE FEATURES...................................................20
DO NOT DISTURB ........................................................................ 20
ANSWERING THE DOORPHONE .................................................. 20
CALLING THE DOORPHONE/ROOM MONITOR.............................. 20
ACCOUNT CODES ....................................................................... 21
APPOINTMENT REMINDER/ALARM .............................................. 22
IN/OUT OF GROUP....................................................................... 22
LOCKING YOUR PHONE .............................................................. 23
CHANGE YOUR PASSCODE ........................................................ 23

Samsung iDCS500 SLT User Guide
–1–
ABOUT THIS GUIDE
This book provides instructions for using an industry-standard telephone—also
known as a single line telephone (SLT)—with a Samsung iDCS500 telephone sys-
tem. A variety of SLTs from many different manufacturers are available. Check with
your service and installation company to ensure proper operation with the iDCS500
system to which your phone is connected.
Please take the time to study this guide and to become familiar with the operation
of your phone. Keep it handy. You may need to look up instructions for infrequently
used features. Learning to use your phone correctly will make everyday telephone
communications quick and easy.
If you are using your phone in a country other than the UK, be aware that a
few features may differ slightly in some respects to those described here
(system tones, dial access codes, for example). However, the general oper-
ating procedures remain relevant to your phone.

Samsung iDCS500 SLT User Guide
–2–
THINGS YOU SHOULD KNOW
Lifting the handset on your phone provides system dial tone. To get an outside line
from the telephone company, dial an access code (usually the digit 9in the UK).
Check with your system administrator if you are not sure of this code. To call an-
other station in your system, simply dial its extension number. See also System
Access Codes, below.
RECALL, FLASH & HOOKFLASH
Throughout this guide, you will see references to the Recall key. This key is re-
quired for feature operation. Some telephones use FLASH instead of RECALL. The
same effect can be achieved by a “hookflash.” This is a momentary operation of the
hookswitch.
C.O. LINES
Lines from the Telephone Company are called “Central Office” (C.O.) lines. Calls on
these lines are referred to as outside or external calls. These C.O. lines are ac-
cessed by dialling an access code. For example, in the UK, dial 9to get a local
outside line. To get a specific line, dial the 3-or 4-digit line number. Each line in the
system is numbered beginning with 701 (or 7001), then 702 (7002), 703 (7003) and
so on. If Least Cost Routing (LCR) is programmed into the system, you need only
dial 9.
Your system administrator can tell you what lines are available and how to access
them.
DISTINCTIVE RINGING
iDCS500 provides distinctive ring patterns to your phone:
lExternal calls have a double ring tone repeated
lInternal calls have a single ring tone repeated
lDoorphone calls and alarm/appointment reminders have a short triple ring
tone rapidly repeated.

Samsung iDCS500 SLT User Guide
–3–
SYSTEM TONES
The system provides several tones to assist you. Some of these tones are already
familiar to you.
Dial Tone—A steady tone that indicates you can begin dialling.
Ringback Tone—Indicates the station you dialled is ringing.
Busy Tone—Indicates the station you dialled is busy.
DND/No More Calls Tone—Fast busy tone indicates the station you dialled is in Do
Not Disturb mode or cannot receive any more calls.
Transfer/Conference Tone—Indicates your call is being held and you can dial an-
other number.
Confirmation Tone—Very short beeps followed by dialling tone indicates you have
correctly set or cancelled a system feature.
Error Tone—A distinctive two-level beeping tone indicates you have done something
incorrectly. Try again.
Note: These system tones apply to phones in the UK. They may be different for users in
other countries.
SYSTEM ACCESS CODES
Your system is configured with default system access codes for using the various
features described in this guide. These codes are also printed on the back cover of
this guide for quick reference. However, your system may have been set up to use a
different set of codes. Therefore, if your phone does not work as described in this
guide, see your system administrator for advice.
A ‘Changed System Access Codes’ table has also been provided at the end of this
guide for you to enter the codes required by your system, if they are different from
the default codes.

Samsung iDCS500 SLT User Guide
–4–
EXTERNAL CALLS
MAKING AN EXTERNAL CALL
1. Lift the handset and listen for internal dial tone.
2. Dial a C.O. line or line group access code.
3. Listen for external dial tone and dial the telephone number.
4. Finish the call by replacing the handset.
If your system is programmed to require an authorisation code before making a call:
1. Dial ∗and a valid code. You will hear transfer tone.
2. Press Recall and select a C.O. line.
If your system is programmed to require an account code before making a call:
1. Dial 47 and a valid code.
2. Press Recall and listen for transfer tone. Select a C.O. line.
For advice on authorisation and account codes, see your system administrator.
ANSWERING AN EXTERNAL CALL
1. Lift the handset. You are automatically connected to the ringing call.
2. Finish the call by replacing the handset.
UNIVERSAL ANSWER
Outside lines may be programmed to ring a general alerting device. To answer calls
ringing this device, dial 67. This device can operate in any ring plan mode.
SENDING A FLASH
While you are on an external call, press Recall, listen for transfer tone and dial 49
to send a flash to the Telephone Company. This may be required for some custom
calling features or CENTREX lines.

Samsung iDCS500 SLT User Guide
–5–
BUSY LINE QUEUING WITH CALLBACK
If you receive a busy signal when you dial an external line:
1. Press Recall, listen for transfer tone and dial 44.
2. Hang up.
3. When the line becomes free, the system will call you back.
4. Lift the handset, listen for dial tone and dial the telephone number (or the
speed dial number) again.
Note: A callback will be cancelled if it is not answered within 30 seconds.

Samsung iDCS500 SLT User Guide
–6–
INTERNAL CALLS
CALLING OTHER STATIONS
1. Lift the handset.
2. Dial the extension number or group number.
3. Wait for the party to answer.
(If you hear several brief tone bursts instead of ringback tone, the station
you called is a digital keyset set for Voice Announce or Auto Answer. Be-
gin speaking immediately after the tone.)
4. Finish the call by replacing the handset.
ANSWERING INTERNAL CALLS
1. Lift the handset and you are automatically connected to the ringing call.
2. Finish the call by replacing the handset.
BUSY STATION CALLBACK
When you call another station and you receive a busy signal:
1. Press Recall, listen for transfer tone and dial 44.
2. Hang up.
3. When the busy station becomes free, your telephone will ring.
4. Lift the handset to automatically call the now idle station.
Note: You have 30 seconds to answer or the callback will be cancelled.
BUSY STATION CAMP-ON
When you call another station and receive a busy signal but you do not want to wait
for a call back:
1. Press Recall, listen for transfer tone and dial 45.
2. The called station will receive off-hook ring or camp-on tone.
3. You will hear ringback tone.
4. Wait for the called party to answer.
The called station must release its first call or put it on hold before answering your
camp-on.

Samsung iDCS500 SLT User Guide
–7–
CALLING YOUR SYSTEM OPERATOR
Dial the appropriate system code to call your system operator or group of operators.
This is normally 0.
If you want to call a specific operator, dial that person’s extension number.

Samsung iDCS500 SLT User Guide
–8–
CALL PROCESSING
HOLDING CALLS
When you are connected to any call:
•Press Recall, listen for transfer tone and dial 11. The call will now be on hold.
You may now make or receive a second call.
(Be aware that pressing the Recall key only will not put a call on hold: the call will
reconnect to your handset after a few seconds.)
To take the caller off hold:
• Lift the handset and dial 11. You are now reconnected to the call and can re-
sume your conversation.
Note: You can put only one call on hold at a time.
HOLD RECALL
If you leave a call on hold longer than the pre-programmed hold timer, it will recall
your station.
When your phone rings, lift the handset to answer the recall. If you do not answer
this recall within a pre-programmed time, it will go to the system operator.
RETRIEVING CALLS ON HOLD AT
ANOTHER STATION
When a call is on hold at any other station:
•Lift the handset and dial 12 plus the extension number of the station that placed
the call on hold —OR—dial 12 plus the line number (if you know what it is).
CONSULTATION HOLD
When you are speaking on an external line and it is necessary to consult with an-
other extension without transferring the call:
1. Press Recall and listen for transfer tone. Your call is placed on transfer
hold.
2. Dial an extension number.
3. Consult with the internal party (the external party cannot hear you).

Samsung iDCS500 SLT User Guide
–9–
4. Press Recall to return to the external party.
Note: Repeatedly pressing the Recall key will toggle between the external and inside
parties (except if the destination station is a keyset set for Auto Answer or Voice An-
nounce). Also see Transfer Cancel, below.
TRANSFERRING CALLS
Transfer is used to send any call to another extension in one of two ways. You can
perform a ‘screened’ transfer by informing the other extension who is calling or you
can perform a blind (‘unscreened’) transfer without notification.
1. Press Recall to receive transfer dial tone and then dial an extension num-
ber. Your call is automatically put on transfer hold.
2. Hang up when you hear ringing—OR—wait for the party to answer and ad-
vise the party of the call and then hang up. If the transfer is refused, you will
be reconnected to the external line when the station hangs up or you can
press Recall to reconnect to the external line.
Note: After the inside party answers, you may toggle any number of times between the
two parties by pressing Recall. When talking to one party, the other party cannot hear you.
Also seeTransfer Cancel, below.
TRANSFER CANCEL
Check with your system administrator if this feature is enabled on your phone. It is
useful if you are consulting with another extension or attempting to transfer a call to
an extension as described above. With Transfer Cancel, when you press Recall to
return to the external caller the internal extension is dropped, allowing you to con-
sult or transfer the call to another extension by dialling the new extension number.
TRANSFER WITH CAMP-ON
When you want to transfer a call to another station but it is busy, you may camp
on the call to this station:
1. Press Recall to receive transfer dial tone and then dial an extension num-
ber. Your call is automatically put on transfer hold.
2. Hang up when you hear busy tone. The called party will be alerted that a
call is waiting.

Samsung iDCS500 SLT User Guide
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TRANSFER RECALL
All unscreened transfer calls and camped-on calls sent from your station will auto-
matically recall to you if they are not answered by the destination station within a
preprogrammed time.
When your phone rings, lift the handset to answer the recall. If you do not answer
this recall within a preprogrammed time, it will go to the system operator.
CALL WAITING
If an external call has been camped-on to your phone or another station is camped-
on to your station, you will receive a camp-on tone indicating another call is waiting.
1. Press Recall and dial 11 to put the first call on hold.
2. Hang up and the waiting call will ring.
3. Lift the handset to answer.
4. Complete this call by transferring it or hanging up.
5. Lift the handset and dial 11 to return to your first call.
SETTING UP A CONFERENCE
You may conference up to five parties (you and four others) in any combination of
external lines and internal stations, in any order.
1. While you are engaged in a conversation, press Recall, listen for transfer
tone and dial 46. You will receive conference tone.
2. Make another call, either internal or external, then press Recall and listen
for conference tone.
3. Repeat step 2 to add all the parties you require.
4. When all parties are added, press Recall to start the conference.
To drop a party from your conference call:
1. Press Recall, listen for confirmation tone and dial the extension or line
number that is to be dropped.
2. When you hear conference tone, dial 46 to rejoin the remaining parties.
To leave the conference yourself :
Hang up. Control will be passed to the first internal station that was added. If there
are no internal stations and you wish to leave external lines connected together in a
trunk to trunk (unsupervised) conference, press Recall, listen for dial tone, and dial
your own extension number. When the parties on the external lines have finished
and hang up, the lines will release automatically.

Samsung iDCS500 SLT User Guide
–11–
FORWARDING CALLS
You can forward your calls to another extension, group of extensions or an external
telephone number. If your phone system is networked with another phone system, you
can also forward calls to phones in the other system (see Network Call Forwarding, be-
low).
nFORWARD ALL CALLS
To forward all your calls, under any condition, to another extension:
1. Lift the handset and dial 601 followed by the extension or group number.
2. Hang up when you receive confirmation tone.
nFORWARD BUSY
To forward calls to another extension when you are busy on another call:
1. Lift the handset and dial 602 followed by the extension or group number.
2. Hang up when you receive confirmation tone.
nFORWARD NO ANSWER
To forward calls to another extension when you are not available to answer:
1. Lift the handset and dial 603 followed by the extension or group number.
2. Hang up when you receive confirmation tone.
nFORWARD BUSY/NO ANSWER
If you have both a Forward Busy destination and a Forward No Answer destination
programmed, you can set both of these together:
1. Lift the handset and dial 604.
2. Hang up when you receive confirmation tone.
nFORWARD FOLLOW ME
When you want all calls to your extension forwarded to the extension where you are
now:
1. Lift the handset and dial 605 followed by your extension number.
2. Hang up when you receive confirmation tone.
If you want a specific extension’s calls forwarded to your station (‘Remote
Call Forward’):
1. Lift the handset and dial 605 followed by the desired extension number.

Samsung iDCS500 SLT User Guide
–12–
2. Hang up when you receive confirmation tone.
nFORWARD DND
When you want all calls to your extension forwarded when you select Do Not Dis-
turb mode for your phone:
1. Lift the handset and dial 607 plus the extension or group number.
2. Hang up when you receive confirmation tone.
TO CANCEL FORWARD DND:
Dial 400 to cancel a Forward DND.
nFORWARD TO AN EXTERNAL NUMBER
To forward outside calls to another outside number:
1. Lift the handset and dial 15 followed by 102.
2. Dial 6.
3. Dial the trunk or trunk group access code followed by the outside number
that you want.
4. Hang up when you receive confirmation tone.
The external forward option is now programmed for your phone. If you cancel exter-
nal forwarding, it can be reactivated for your phone at any time by dialling 606.
nCANCELLING CALL FORWARDING
When you set any forward condition at your phone—except Forward DND—you can
cancel it by dialling 600 OR by dialling a different forwarding code.
NETWORK CALL FORWARDING
The following options allow you to forward your calls to another phone system con-
nected to your network.
nCALL FORWARD UNCONDITIONAL (CFU)
To forward all your calls unconditionally to a station in another system on your net-
work:
1. Lift the handset and dial 608 plus the extension or group number.
2. Hang up when you receive confirmation tone.

Samsung iDCS500 SLT User Guide
–13–
nCALL FORWARD BUSY (CFB)
To forward calls to a station in another system on your network when you are busy
on another call:
1. Lift the handset and dial 609 plus the extension or group number.
2. Hang up when you receive confirmation tone.
nCALL FORWARD NO RESPONSE (CFNR)
To forward calls to a station in another system on your network when you are un-
available to take a call:
1. Lift the handset and dial 60Vplus the extension or group number.
2. Hang up when you receive confirmation tone.
nCANCELLING NETWORK CALL FORWARDING
To cancel any network forward condition at your phone:
•Lift the handset and dial 600
OR
Dial a different forwarding code.
STATION CALL PICKUP*
To pick up (answer) a call ringing at another station:
•Lift the handset and dial 65 plus the extension number of the ringing phone.
GROUP CALL PICKUP*
To pick up (answer) a call ringing in any pickup group:
•Lift the handset and dial 66 plus the desired group number 01–99.
MY GROUP PICKUP*
A separate access code may be assigned to pick up ringing calls in your own
pickup group. See your system administrator for the assigned access code, if one
is available, and enter it here: MYGRPK code =_____.
To pick up a call, dial the code (you do not need to dial the group number).
*For new ringing calls and operator recalls only. Station and group pickup features can
be used to answer recalls to a station only if the required option is enabled on your sys-
tem. Check with your system administrator if this is the case.

Samsung iDCS500 SLT User Guide
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DIALLING FEATURES
SPEED DIALLING
You can dial a pre-programmed telephone number stored in the system-wide speed
dial list of numbers (500–599) or from your personal list of numbers (00–49).
1. Lift the handset and dial 16.
2. Dial the 2-digit personal speed dial number, or the 3-digit system speed dial
number.
The telephone number is automatically dialled for you.
PROGRAMMING PERSONAL SPEED DIAL
NUMBERS
You can program frequently dialled telephone numbers into a personal speed dial
list. Your station may be allocated up to fifty speed dials, 00–49. Ask your system
administrator how many are allocated to you. To assign phone numbers to your
speed dials:
1. Lift the handset, dial 15 and then dial 105.
2. Dial a speed dial number (00–49).
3. Dial a line or line group access code (usually 9).
4. Dial the telephone number to be stored (24 digits maximum). This can in-
clude Vand #.
5. Replace the handset to store the number.
Note:
§If you hear an error tone at any time, replace the handset and start from the begin-
ning.
§You cannot put a Recall or a Pause into the phone number.
§There is no way to erase a programmed number, except by overwriting it with an-
other number.
§You can enter your speed dial numbers in the table printed at the back of this guide
for easy reference.