Norstar Compact ICS 6.0 User manual

1-800-4 NORTEL
www.nortel.com/norstar
P0992670 03
Printed in Canada
Norstar and Meridian are trademarks of Nortel Networks
© Copyright Nortel Networks 2002
Compact ICS 6.0
System
Coordinator
Guide

P0992670 03 Compact ICS 6.0 System Coordinator Guide
Table of Contents
Getting started with Norstar 13
Using this guide 13
Understanding programming 13
Before you start 14
What you’ll need to do programming 15
Using Buttons 15
Using the buttons under the display 18
The programming overlay 18
A map for working in programming 20
Starting and ending a session 24
Ending a session 25
Frequently used programming operations 27
Changing the time and date on the display 27
Adding or changing a system speed dial 29
Changing the name of a telephone 32
Changing the name of a line 34
Making changes to Call Forward No Answer 35
Making changes to Call Forward on Busy 37
Making Changes to Do Not Disturb on Busy 38
What would you like to do next? 40
Answering calls 41
Answering incoming calls with Hunt Groups 41
Answering an incoming call 41
Line buttons 42
What line indicators mean 42
Rings you may hear 42
Sorting calls by distinctive ring patterns 43
Answering calls at a prime telephone 43
Using a central answering position (CAP) module 44
Customizing your CAP module 45
Monitoring telephones with the CAP module 45

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Release button 45
Hearing aid compatibility 46
Viewing information about a call on the display 46
Using Call Information for a particular call 46
Displaying Call Information before or after answering 47
Displaying Call Information for a call on hold 47
Making Call Display information appear automatically at a
telephone 48
Changing what information is shown first about a call 48
Picking up a call ringing at another telephone 49
Answering any ringing telephone using Directed Pickup 49
Answering any ringing telephone using Group Pickup 49
Changing a pickup group for a set 50
Trunk Answer 51
Answer buttons 52
Creating a Conference Call 53
Disconnecting one party 53
Independently holding two calls 54
Putting a conference on hold 54
Splitting a conference 54
Removing yourself from a conference 55
Listening to a call as a group 56
Canceling Group Listening 56
Using Handsfree/Mute 56
Answering calls without lifting the handset 56
Making calls without lifting the handset 57
Muting Handsfree 57
Changing a regular call to handsfree 57
Changing a handsfree to a regular call 57
Using Handsfree 58
Changing Handsfree for a telephone 59
Changing Handsfree Answerback for a telephone 60
Turning Privacy on or off for a call 60
Creating a conference by releasing privacy 61
Making a call private 61
Checking call length using Call Duration Timer 61
Disconnecting by accident 62
Making calls 63
Choosing a line using a line button 65

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Line pools 65
Using a line pool to make a call 66
Programming a memory button with a line pool feature code
66
Making calls from an ISDN terminal 66
Changing how you dial your calls 67
Using Standard Dial 67
Using Automatic Dial 67
Using Pre-dial 67
When the internal number you have called is busy 68
Priority Call 68
Making a priority call 68
Giving a telephone the ability to make priority calls 69
Using Ring Again 70
Turning on Ring Again 70
Canceling Ring Again 70
Auto Attendant 71
System Answer 71
Custom Call Routing (CCR) 72
CCR groups 72
Direct extension dialing 73
Customizing System Answer and CCR 73
Turning System Answer on or off 74
Turning CCR on or off 75
Choosing the attendant telephone 75
Changing the language for System Answer and CCR 76
Setting ring delay before System Answer takes a call 76
Setting the ring delay before CCR greeting answers 77
Adding/removing telephones from CCR groups 77
Using the pre-recorded greetings 78
Using customized greetings for System Answer and CCR
79
Time available for customized greetings 80
Recording customized greetings for System Answer and
CCR greetings 81
Programming or changing CCR destinations 83
Testing your custom System Answer and CCR 84
Storing a number on a memory button for Autodial 84
Adding an autodial button 84
Choosing a line for Autodial 85

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Using intercom as the line for Autodial 85
Using Last Number Redial 86
Preventing a telephone from using Last Number Redial 87
Using Speed Dial 88
Changing and adding System Speed Dials 88
Adding or changing User Speed Dial 88
Making a speed dial call 90
Using Saved Number Redial 90
Saving a number 90
Dialing a saved number 90
Preventing a telephone from using Saved Number Redial 91
Handling many calls at once 93
Using Hold 93
Retrieving a held call 93
Holding automatically 93
Listening on hold 94
Holding a call exclusively 94
Using Call Queuing 95
Using system-wide call appearance (SWCA) 95
Incoming calls 96
Outgoing calls 97
No free call keys 98
Transferring calls 99
Using the transfer feature 99
Transferring a call 99
Transferring external calls 100
Canceling a transfer 100
Using Camp-on 102
Parking a call 103
Retrieving a parked call 103
Using Call Park 103
Using Callback 105
Forwarding your calls 107
Forwarding your calls to another Norstar telephone 107
Canceling Call Forward 107
Using Call Forward at your telephone 107

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Overriding Call Forward 108
Changing the automatic Call Forward settings for a
telephone 108
Changing Forward no answer 108
Changing the delay before a call is forwarded 109
Forward on busy 109
DND on Busy 110
Call Forward and Voice Mail 111
Line Redirection 111
Turning on Line Redirection 112
Canceling Line Redirection 112
Allowing a telephone to redirect calls 113
Turning the redirect ring for a telephone on or off 113
How Line Redirection is different from Call Forward 115
Using Line Redirection 115
Communicating in the office 117
Paging 117
Making a page announcement 117
Activating and deactivating the ability to page 118
Creating page zones 118
Using Page with external paging equipment 120
Sending messages using the display 120
Sending a message 120
Canceling a message you have sent 121
Viewing your messages 121
Replying to a message 121
Removing items from your message list 122
Viewing messages you have sent 122
Using Voice Call 124
Making a Voice Call 124
Answering a Voice Call without touching your telephone 124
Preventing Voice Calls to your telephone using Voice Call
Deny 125
Tracking your incoming calls 127
Using Call Log 127
Call Log options 128
Logging a call manually 128
Deleting old log items 129
Viewing your Call Log 129

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Viewing a Call Log item 129
Erasing log items 129
Making a call using Call Log 130
Creating a password to your Call Log 130
Changing your Call Log password 131
Deleting an assigned password 131
Programming a telephone to log calls automatically 131
Using Voice mail 133
Customizing your telephone 135
Finding out what a button does using Button Inquiry 135
Making the display darker or lighter using Contrast adjustment
136
Changing the language on the display 136
English 136
French 136
Spanish 136
Programming a feature code onto a memory button 137
Programming feature buttons 137
Erasing a feature button 137
Labeling your set 139
Applying button labelling 139
Business Series Terminals 139
Identifying the telephones 140
T7316 Business Series Terminal button defaults 141
M7310 telephone button defaults 143
Default button assignments 144
Moving line buttons 147
Changing the type of ring 148
Adjusting the Ring volume 148
Hiding the message or calls indication 148
Restoring the messages and calls indication 148
User Preferences 149
Using User Preferences 149
Changing button programming 150
Changing a User Speed Dial 151
Changing Call Log options 152
Changing how calls are dialed 152
Changing the language used on the display 152

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P0992670 03 Compact ICS 6.0 System Coordinator Guide
Making the display lighter or darker 152
Changing the ring on the telephone 152
Changing the voice path on the telephone 152
Programming Hunt Groups 155
Adding or removing members from a group 156
Moving members of a group 157
Assigning or unassigning lines to a group 158
Assigning a distinctive ring pattern to a Hunt Group 159
Setting the distribution mode 159
Setting the hunt delay 161
Programming busy line setting 161
Programming the queue time-out 162
Programming the overflow set 163
Setting the name 164
Using the Hospitality features 165
Hospitality passwords 165
Desk pswd 165
Cond pswd 166
Room/desk information 166
Programming room information 167
Using the room/set programming 169
Programming the alarm feature 170
Using the Administration set to control alarms 171
Using the alarm 172
Canceling an alarm 173
Turning off an alarm 173
Telephone features 175
Installing Business Series Terminals 175
Mounting a Business SeriesTerminal on the wall 176
Installing Norstar telephones 178
Naming a telephone or a line 180
Moving telephones 180
Stopping calls from ringing at your telephone:
Do Not Disturb (DND) 180
Stopping calls 180
Refusing to answer a call 181

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Canceling Do Not Disturb 181
Using Do Not Disturb 181
Using Background Music 182
Turning Background Music off 182
Using the device attached to the internal analog terminal
adapter 182
Using a data communication device with the
I-ATA 188
Turning off tones that can interfere with data transmissions
188
Programming answering machines or modems to answer
calls automatically 188
Using the I-ATA with modems and fax machines 188
Troubleshooting for the device attached to the I-ATA 189
ISDN 191
ISDN BRI 191
Line access from an ISDN terminal 192
ISDN BRI features 192
Network Name Display for BRI 192
Name and number blocking for BRI 193
Service provider features 193
Call Forward 193
Canceling Call Forward 193
Calling the number your calls are forwarded to 194
Automatic Call Back 194
Automatic Recall 194
MCID 194
Network Call Diversion 194
ISDN BRI terminals 195
ISDN applications 195
Videoconferencing and video telephony 195
Desktop conferencing 195
File transfer 195
Telecommuting 196
Group 4 fax 196
Remote LAN access 196
Leased line backup 196
LAN to LAN bridging 196
Internet and database access 196

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Using System features 197
Using alternate or scheduled services 197
Preventing certain calls from being made 197
Making additional telephones ring 197
Changing the lines used by outgoing calls 197
Turning Services on and off 198
An example of how to turn on a Service manually 199
Turning Services on and off using feature codes 199
Viewing the active Services from a two-line display
telephone 200
Viewing the active Services from a one-line display
telephone 201
Using passwords 202
Using a Basic password 203
Changing passwords 203
Clearing a Call Log password 204
Hospitality password 204
Using special telephones 205
Direct-dial 205
Changing the direct-dial telephone assignments 206
Hotline 207
Bypassing a Hotline 207
Making a telephone a hotline telephone 207
Control telephone 208
Using Set lock 208
Changing Set Lock programming for a telephone 209
Using an auxiliary ringer 209
Turning the auxiliary ringer for a telephone on or off 209
Using Host System dialing signals 210
Link 210
Preventing a telephone from using Link 210
Pause 211
Long Tones 211
Programmed Release 212
Run/Stop 212
Wait for Dial Tone 213
Using pulse dialing for a call 213
Using your Norstar system from an external location 213
Controlling access to your Norstar system 214
Direct inward system access (DISA) 214

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Class of Service (COS) 214
Maintaining security 215
Accessing Norstar remotely over the public network 215
Tones 216
Using Class of Service (COS) passwords 216
General System features 219
Disconnect supervision 219
Hunt Groups 219
Internal numbers 219
Line assignment 220
Target line 220
Line pools 221
Overflow call routing 221
M7100 and T7100 telephones 221
Memory buttons 222
One-line display 222
Prime line 223
Private lines 223
Volume bar 223
Troubleshooting 225
Using the alarm telephone 225
Reporting and recording alarm codes 225
Testing the telephone 225
Testing the telephone display 226
Testing the telephone buttons 226
Testing the speaker in the telephone handset 226
Testing the telephone headset 227
Testing the telephone speaker 227
Testing the power supply to a telephone 227
Common feature displays 229
Index 233
Backup programming overlays 251

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Getting started with Norstar
Your Norstar digital key system has many powerful features that
can be customized to keep up with changes in your workplace.
Using this guide
The person who is responsible for adding or moving telephones
or making changes to the system is called the system coordinator.
This guide is designed to give the system coordinator all the
information he or she needs to carry out these kinds of jobs.
The first section contains step-by-step instructions on changing
the time and date, deciding how many rings it takes before a call
is forwarded and other day-to-day programming. Once you
understand these basic steps, you can move on to the many other
features described in the second section of the guide, and refer to
the first section only from time to time.
You can look at the contents page for an overview of the features
that are available, or check the index for specific features or
messages displayed on your telephone.
Understanding programming
When your system is installed, your installer or customer service
representative programs it to work with your telephone lines,
with your private network, if you have one, and with optional
equipment. They customize the system for your office. All
programming is recorded in the Norstar Programming Record.

14 / Getting started with Norstar
Compact ICS 6.0 System Coordinator Guide P0992670 03
You may want to further customize your system. For example,
you can change how some features work, or adapt the system to
changes in your office. Programming allows you to change
settings that probably need to be updated regularly because of
staff turnover or new business contacts. You can also assign
features and program buttons on individual telephones.
There are four ways to customize and maintain your Norstar
system:
• Initial programming is done for you by your installer or
customer service representative. It deals mostly with how
the system interacts with lines, telephones, and other
equipment.
• Your programming as a system coordinator changes how
features work for the system, as needed. It requires a
system coordinator password.
• A basic programming password is available to allow
individuals other than the system coordinator to make
changes without giving access to sensitive programming
capabilities.
• Personal programming is available to anyone through the
Feature button on their Norstar telephone. It allows
individuals to change how their telephone works to suit
themselves.
Before you start
Before you begin programming, plan what changes you want to
make. Record the changes in the Norstar Programming Record
so that you have the information at hand. For example, if you are
going to program system speed dial numbers, fill out the page in
the Norstar Programming Record so that you have all the
numbers and codes handy once you start programming.

Getting started with Norstar / 15
P0992670 03 Compact ICS 6.0 System Coordinator Guide
What you’ll need to do programming
Programming is done using a telephone that can show two lines
of information on its display. Examples of telephones with two-
line displays are shown on page 15.
You need a programming overlay to show which buttons to press
when you are doing programming. See ‘‘The programming
overlay’’ on page 18.
When you use a telephone for programming, it is taken out of
service. This means it is unable to receive or make calls, and the
call forward features do not work. Do not use the main reception
telephone for programming because you may lose incoming
calls.
Using Buttons
The two-line telephone you use for everyday calling is used for
changes and maintenance. Examples of telephones with two-line
displays are shown in the illustration below.
Business Series Terminal used for programming and maintenance
T7316

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Compact ICS 6.0 System Coordinator Guide P0992670 03
Norstar two-line display telephones
The next illustration numbers the buttons that are used for both
day-to-day communication and programming on the T7316
telephone.
Business Series Terminal buttonss
M7310
M7324
1
2
3
4
54
6
7
8
10
9

Getting started with Norstar / 17
P0992670 03 Compact ICS 6.0 System Coordinator Guide
This guide shows the icons for Business Series Terminal buttons. Your set
may have different labels, or the buttons in slightly different locations.
Refer to the table below for comparable Norstar icons,
Display Shows instructions for everyday calling as well as for
programming.
Display buttons Have a variety of uses. The current use is shown on
the display above each button.
Dialpad Used for dialing numbers when you are making calls.
For programming, the dialpad is also used for entering
numbers and letters
Memory buttons Dial a number or feature code stored on the button.
Feature button Allows you to enter a feature code while using or
programming the telephone.
Hold button Puts an active call on hold.
Release button Hangs up an active call or ends programming.
Volume rocker
switch
Turns the volume you hear through the handset up or
down. During programming this switch is used to
adjust settings, such as for the display contrast.
Mute Mutes the transmitter in the handset.
Handsfree Allows you to speak to and hear a call without using the
handset or headphones.
Business Series Terminals
T7100, T7208, T7316, T7406
Button description
Norstar sets
M7100, M7208,
M7310, M7324
²
Feature ƒ
T7208 and T7316:
Handsfree:
Mute:
Handsfree/Mute ©
³ ú
≥
Hold ˙
≥
Ã
Volume Control √
¨
Release ®
1
2
3
4
5
6
7
8
9
10

18 / Getting started with Norstar
Compact ICS 6.0 System Coordinator Guide P0992670 03
Using the buttons under the display
The three display buttons are used both for telephone features
and programming, but what each button does depends on what
the display shows. Some display instructions that you may see
when making changes on the system are OK, CHANGE or COPY. In
this guide, display button instructions are underlined.
Display buttons
The programming overlay
When you begin programming, a group of buttons on the
telephone become the buttons for moving through programming
headings and settings. The programming overlay is a paper
cutout (found at the front of this guide) that shows the directions
the four buttons take you when programming.
Placing the programming overlay on a Business Series Terminal
display button
display text
display button command
Business
Series
Terminals
Programming
Overlay
Heading
Back
Show
Next
Business
Series
Terminals
Programming
Overlay
Heading
Back
Show
Next

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P0992670 03 Compact ICS 6.0 System Coordinator Guide
T7316 overlay (smaller than actual size)
M-series terminals overlay
Business
Series
Terminal
Programming
Overlay
Heading
Back
Show
Next
Heading
Heading
Back Next
Next
Show
Show
Norstar Programming Overlay
Heading
Back Next
Show
Norstar Programming Overlay
PO698666 Issue 02 Printed in Canada
Displays the first setting
within a menu level
Moves display one item forward
on the current menu level
Displays the heading
for the current level
Moves back one item
on the current level

20 / Getting started with Norstar
Compact ICS 6.0 System Coordinator Guide P0992670 03
Placing the programming overlay on M-series terminals
Programming buttons are active or inactive at different stages of
programming. A button is active (meaning you can use that
option), when the indicator next to it is lit (ªor º).
A map for working in programming
The programming maps on page 22, page 23, and page 24 show
the headings you see when you move through the display menu
after pressing
² ¥¥¯öìéí
and entering the
password (the default password is
ë÷éö
or
ÛÜßÝß
). The maps show you the menu choices.
A Basic password can be used with a limited number of feature
codes, including
¥¥æé÷ä
and the codes for turning call
Heading
Back Next
Show
Norstar Programming Overlay
Heading
Back Next
Show
Norstar Programming Overlay
T7310
T7324